The sad news is that the corporate customer service hotline is more helpful than Vicki, the store manager. One of my employees was sent back after presenting his shoe voucher. I called Vicki, who merely stated that she was unable to see what was the problem with my account and did not offer to help solve the problem. I had to pull teeth to get the corporate customer service number and our account number from her-- she did not do anything to help me even after I stated, "Help me get you a sale-- I have three more employees who want to come in and purchase." Calling customer service took only a few minutes-- they resolved my issue and admitted to me that my employee was turned away due to an oversight on Vicki's part. Five stars for customer service, one star for Vicki's minimal customer service efforts. That should make it three stars, but the fact that my employee has to make a second round trip makes it two instead. read more

Classic boots. Well made and they actually had a few more choices than I expected. The women's section surprised me with the fancier shoes. We were there for men's work boots and were not disappointed. read more

My partner and I went in looking for a pair of work boots. We were helped by Vicky, a very knowledgeable associate. She measured his feet and gave us useful information about the fit of the boots. In a short 30 minutes we learned a lot and walked out with a pair of boots perfect for him. Thank you so much Vicky! read more

Vicky provided exceptional assistance in selecting my new work boots. Her kindness and attentiveness were truly remarkable. Despite managing multiple clients simultaneously, she ensured that each individual received the care and attention they deserved. read more

Had a great service experience & found boots that were comfortable & fit my specific needs. It's quite difficult to find work boots, with a steel or composite toe, in women's sizes; it was refreshing to see they have a wide variety of women's work boot & casual wear options. Bonus: they do free polishing/cleaning & free laces for boots bought through them! read more

Red Wing - Shoe Stores Near Me - Santa Rosa, California

I am very Disappointed how red wings sells poorly made boots. Bought my boots on June 21 and as of October 15 the shoes are already coming apart. I told the worker that "helped" me my job is very physical and he assured me redwing have ways of making boots last, but today when went they said I was out of luck. Honestly if you are willing to spent 100+ for boots look somewhere else that actually sell good boots. read more

Red Wing - Boots - Shoe Stores Near Me - Santa Rosa, California

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I have never been talked to this way by a store manager. I worked in a outdoor retail store for over 10 years and I worked in a few different locations at that company none of my store managers have ever treated a customer the way that I was treated today. If I had looked at the reviews on here before I shopped, I may have shopped somewhere else. I will have to take care of my issues through corporate. I don't necessarily have a problem with the company shoes, but I do have an issue with the manager at this location. She acts like a child. She argues with a customer. There is an obvious defect in my shoe which I will be sending to corporate so they can inspect it and come up with their own conclusion. I know that corporate will make it right because it is an obvious manufacturer defect. but for some reason, this manager wants to argue with me about it. Which I'm not really willing to argue about something so obvious read more

You're living in the past if you don't go to this store and get fitted for shoes on their futureistic electronic foot measuring super computer built that i swear was built with alien tech. It measures the size of your foot as well as takes an electronic read of your gait! I now realize that I've never had shoes. That actually fit my feet the right way... total game changer! All the staff is super friendly and knowledgeable on their products and how to properly fit them to their customers. I truly walked away from this establishment a changed man, and I would recommend anybody looking for a solid selection of work boots or stylish and durable streetware to stop in and give them a look. My last pair of Redwings have over 6 years on them and I'm only replacing because a new job requires black footwear so I'll definitely be putting many more miles on the og pair on my days off. Redwings = happy feet read more

Red Wing - The best boots on the planet! - Shoe Stores Near Me - Santa Rosa, California

rEDWING shoes are great. Their customer service at this store is really horrible. They tell you there one thing and then they lie to you bad customer service not very happy with the people I dealt with in this store read more

I came in with my wife's boots to get them cleaned and to buy a pair of my own boots. I landed on a pair and left my wife's boots for cleaning. I wore the shoes for 8 hours and could barely walk afterward because of how much they cut into my Achilles. I went back to return my shoes and try on a different pair of boots and pick up my wife's boots. The guy that was doing the return seemed annoyed I was in there. I tried on a pair of boots but they were so tight I just gave up. They gave me the return and handed me my wife's shoes. They were still dirty. read more

Red Wing - Dirty boots. - Shoe Stores Near Me - Santa Rosa, California

Bought some insoles which I thought we're gonna help me out, I got my feet scanned and everything by them, great customer services by the employees. Come to find out the insoles were hurting my feet instead of helping me while I'm working long shifts everyday. I come back 2 days later to make a return for my money back, I have the receipt and product to make the return but their system doesn't recognize my receipt for some odd reason, must be a system malfunction. The helpful employee called the manger to see what she could do for me but all she said was store credit which I don't want. I should be able to get my money back for a shit product. Managers telling me she can't give me my money back but only store credit for their system malfunction. What BS! I usually come here for my work boot needs but doesn't seem like I'll be shopping here anymore. Terrible experience with this manger. I would look into replacing her. read more

Red Wing - Terrible store manager, she will not help you if you have a problem. - Shoe Stores Near Me - Santa Rosa, California

Used my boot voucher for work here. The sales associate that helped me was friendly and answered all my questions about boots and socks.

I have went there twice in the last several months, first to buy my son a pair of boots for his first job and again last week to pick up my husband a pair of work boots. Both of them are extremely hard to please, but with the machine doing all the measurements and the young men being so knowledgeable about the boots and what would work well for their feet, we left both times with the perfect boot. Now to see how long the boots last. read more

in general have had great luck at Red Wing shoes here. Unfortunately, last purchase that changed. Purchased a pair of shoes took them home, changed my mind and returned them. while returning saw another pair of shoes bought them tried them on again when I got home hurt my feet. The style shoe just wasn't working for my feet. went back to return the shoes was told was not able to return them because you're only allowed one return I asked where it is documented that you're only allowed one return the manager could not produce any such documentation or show me anywhere where it says that. I think it's pretty ridiculous that you can't return another pair of shoes. If that is their policy, they need to post it so that people know. In the past have bought at least eight pairs of boots here definitely exploring other options now. read more

I came to get a pair of work boots about 8 months ago , spent over $250 on a pair , they are completely trashed, the soles are falling apart and the tips have holes in them,after one of the store helpers recommended the type of boot for the work that I do , needless to say the store nor the manufacturer stand by their product, I've owned many red wings shoes before this is the worst experience ever , they pretty much told me to get lost , I will never come back to red wings shoes nor will I ever recommend their product The product sucks read more

I bought a pair of work boots a couple years ago at Red Wing. In those 2 years I've worn them maybe 48 hours total. So, I was surprised last week when I put them on and noticed both heels were literally falling apart, disintegrating into a black rubber powder. I took them back and showed the clerk, and explained to him that I keep them in my locker at work and only use them about 30 minutes once every 2 weeks to do a specific job. He goes to his supervisor and comes back to tell me that it's my fault the shoes fell apart, because I wasn't wearing them enough, and I shouldn't keep them in my locker. They wouldn't take any responsibility or offer me a discount towards a new pair. Companies should stand behind their products. read more

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Bought some EH boots. They have a nice selection of work and casual boots. My sales associate is Ulysses. He is knowledge and patient. I would recommend this location. Ask for Ulysses when you make your next purchase he will size up your feet to give you the right fit. read more

It's unfortunate that there aren't more positive reviews about this location. I had the pleasure to be helped Sasha who's positive nature and product knowledge helped immeasurably in my finding the right work boot. She walked me through what materials the boots were made from and guided me to the boot that would perform the best in my work environment. Red Wing should consider offering a living wage to young, competent and personable folks so they could consider making a career out of working for them. read more

I have had the same boots for four years and my feet were killing me so I stopped by and Xochitl got me fitted in new shoes. Turns out I was wearing one size too big all these years. She kept bringing shoes and said if there is any doubt try a different pair. She really wanted to make sure I had the right ones. She also gave me a first responder discount. Thank you all so much !!! read more

Red Wing - Shoe Stores Near Me - Santa Rosa, California

I bought a pair of boots a year ago and six months in to having them they ripped in the back and then another six months went by and the bottom my shoe came apart I would never buy shoes at red wing shoes Commercial says there for working people bullshit more like an office worker don't buy red wing shoes... I bought myself some Ariat Boot two years ago and they're still the best boots ever BUY ARIAT BOOT .. RED WING Boots Suck read more

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Well I've been searching for a particular style of boot for some time. I stopped into the Santa Rosa store and was greeted by a young kid called Ulysses. This young man had product knowledge, a sense of humor and was a damn delight compared to what I have come to expect in customer service these days. I dropped some serious coin but the quality of the boots makes it worth it to me and dealing with Ulysses made my afternoon. They also give a 10% discount for Military and Veterans. These boots will probably outlast me but I would gladly give any future business to this store. Aj Marine Services read more

The Manager, is very unprofessional & extremely rude! I was enable too return a pair of shoes & get a larger size, said it was discontinued but yet it was on display, on the showroom rack? There radio advertisement is very convincing, & lured me in! Very disappointed, & will never return! Bad Business Practices, & Ethics and not willing to serve the public, for there needs is very discouraging too me! $pend your money, elsewhere! & Pricing is absolutely Absurd! read more

My husband needed slip resistant work shoes, but he wears a hard to find large size. We went all over Santa Rosa trying to find him a pair of work shoes with no luck. Finally, we tried Red Wing and we're so glad we did! We wish we had gone there first, in fact. One of the sales associates, Chris Robles assisted us. He was absolutely awesome! He was friendly, professional and knowledgeable and very helpful. We were very pleased and will definitely come there first for our future needs! Thanks Chris! read more

Katie always get me set up with the most comfortable options. Always professional and courteous. I recommend asking for her to get you set up. Even if you have to wait, it's worth the wait. Thanks. read more

Customer service is not good. I ordered slippers on line as Christmas gift and tried to exchange for a different size. Was told since I bought on line I have to return ship myself. Unsatisfactory service. read more

Other reviewers have it right. Redwing the company and shoes are great, but the management and staff at this store are awful. I love the shoes and have spent thousands on them but being a long time customer never seems to matter, management is never able to work with you. The level of customer service is not commiserate with $250 boots. read more

I bought a pair of Redwings about a year ago, but 6 months later the left boot developed an obnoxious squeak every time I took a step. Nothing would stop it, I tried new soles, baby/talcum powder and washed/reconditioned the boots. I took the boot in and they replaced them immediately, without question. HOWEVER, it's been another 6 months with the new boots, and once again the left boot has developed an obnoxious squeak. I took the boots in, and nobody seemed surprised by complaint. This time I was told "there is nothing we can do because of how unlikely this is". SURE... Anyways, I've already ordered a pair of Danners and recommend you do the same. read more

The staff at RedWing is very rude especially the Manager! I had a horrible experience and will never go back again, you would think they would want one's business but apparently not. The manager should set the tone for all the employees and show customers service instead she is rude and unprofessional! She really needs customer service classes. Horrible!!! read more

Sad to say that this will be the last purchase of Redwing Boots that I make. I purchased a pair of boots in this store a week ago. Close to 200.00 for the boots. They are the right size, I have another pair similar to them with no issues. I drove 4 hours to where my job site was last week, I came into the office, got settled and put on my new boots. Within 15-20 minutes of walking around the office and the hall, I started feeling a slight ride in the heel of one of my boots. It was enough to actually bruise my heel in that short of a period of time. I immediately called the red wing store in the area and they do not stock any women's boots at all, so I had to go to Boot Barn and buy another pair of boots and then buy a heel cushion to be able to finish out the rest of my work week. Today, I came back on the 4 hour drive and tried to return the boots to the store. It was very clear that both the clerk and the store manager Vicki did not believe that I had an issue with the boots. They said they could not feel the rise etc. This was determined by both Viki and the store clerk putting their hands in the boots and pressing. I suggested they walk in the boots for 15 minutes and tell me how their right heel felt. I stated that I couldn't feel the issue with my hand either or else I obviously would not have worn them but the pressure is something that happened in that short 15-20 minute period of time. I was told that they would not return the boots nor do anything for me because they have to explain to their district manager about a defect and there was not a defect. I asked to speak to that manager and the store manager REFUSED to allow me to speak to him/her. I asked again and was refused. I was the offered to try a pair of insoles to fix the problem. Well, why would I need a pair of insoles to fix the problem if there was not a problem like the store was trying to tell me? I wanted to return the boot's and was told no, they would 'find another pair that might work' - well, no, I am sorry but that is not going to work for me because I already had to buy a second pair of boots because this pair is defective! I had to step outside and call customer service to get help with this and when I told the store manager that I would no longer be shopping there, she said 'that's ok'. Apparently Customer Service is not part of the job description when you work in retail or are a store MANAGER! read more

Iron rangers a day before my birthday! Loved this store helpful staff and lots of options unlike the napa store. read more

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First, I went to Red Wing Shoe website and selected five safety toe boots that I liked. I gave the list to the young man behind the counter. He said they had one of the five boots in stock. He asked do you want to see it? I said yes. He asked are you sure? I said yes,. He asked me to place a pair of gloves on. He didn't ask me to have a seat, He asked me 2 more times if I was sure I wanted to see the boots. At that point, I got frustrated by the process and left. Now I understand why the store has a 2.5 star rating. The store was very uninviting and since boots can not be ordered online, we were hoping the store would be more accommodating. read more

The products are great but the service in this store sucks. You're better off shopping for these products online and if you need repairs go to Shoe Express in at Montgomery Village. read more

Katie Gillespie helped me find the right boots for my work voucher. She was very knowledgeable and patient with me. Great store and great customer service. Potential customers...don't waste your time going to other locations Especially the Emeryville store. I hate bashing stores but I had a very bad experience. The Santa Rosa location is where you want to go they are friendlier, have a better selection and employees who actually want to help you. Shout out to the owner also... when the town had to evacuate from the fires and they couldn't come to work for a week he stepped up and payed the employees lost wages. Any owner that takes care of there employees like that has my business. Patrick Murray 415-532-4569 read more

The manger will be the death of this store, she is a very mean and rude creature. Doesn't follow redwing policy so I had to call corporate office, seems lazy. Worse experience ever, I would say Just go to the Napa store. Because redwing is life but the employees make the experience, and Santa Rosa redwing is terrible. See you soon Redwing Napa, even though Santa Rosa is way closer to me. read more

I have been buying the same Red Wing model (1105) and size pull on boot for about 30 years from this store. This time when I went to buy them, I found they don't keep them in inventory anymore and have to order them. When they finally arrived they felt tight in width and when I told the sales person this they said, "just wear it for a while, it will become comfortable." Well they didn't break in and when I took them back the store said they'd mechanically stretch them. I tried the boots again after the stretching and they still felt tight and wouldn't break in. I went through the stretch and try routine again with the same result. At this point I figured the boots were manufactured wrong and I would never get them to fit correctly, so I asked for a refund. The store manager said I had exceeded their 30 day return policy and refused to refund my money. Now I'm stuck with a $250 pair of boots that are useless to me. I have been going to this store for 40 years to buy all my work and recreational boots. Now I'm done with them. I went across the street to Becks Shoes and they sold me a virtually identical boot for much less money. They have a high tech machine to measure your foot and they got the fit perfect for me the first time, no break in required! Becks told me they have a lot of people come to them after becoming dissatisfied with Red Wing. read more

I've been a union capenter for 15 years. Over that time I have purchased nearly half a dozen pairs of boots from this store. I only purchace and recommend the American made lines of boots. The comfort and durability of the particular work boot I wear (2412) is amazing. The customer service matches the boot. There is a lot of competition out there, but not many match the integrity of Red Wings. Hopefully they stay around for more generations. read more

Red Wing - Some of my Red Wings. - Shoe Stores Near Me - Santa Rosa, California

Today was the worst experience I have ever had in my life at this store Red Wing the sales associate and manager don't have manners and are extremely rude, they didn't want to sale a pair of shoes to me because my son tried them on. They had the audacity to call my work over it... I will never purchase anything at this store again. The worst experience EVER!!!! read more

We have been getting work boots at this store for years...generally around $250 a pair minimum. They are worth every penny. We have never had an issue until now....Bought a paid in July, and right after the seam in one of the tongues unraveled, we brought them back (and bought another pair of boots for $250) to be repaired. The lady I spoke with was completely uninformed and decided that was her best course of action...act stupid. She couldnt see what needed stitching and was confused...and rather then answer or get someone who knew more...she just expanded her stupidity. We finally went to the store after multiple phone calls that lead no where, to find that the boots had been repaired and were sitting there waiting to be picked up. It nearly a half hour for the employees to find them even though I kept saying..."there they are...see them...right there". Will continue to buy shoes here but probably wont go hear for repairs ever again. Red Wing....do better...hire folks who know what they are doing. read more

Jeremy Pearson and Vickilynn Pearson, Jeremy Claimed to be a Manager when I was in store trying to exchange a pair of boots that were ripping my skin on my shin, he told me that it's not a manufacture defect on the shoe when the Stitching is all messed up and cutting my shin. Jeremy went to the back and grabbed another pair to compare the same issue and the other shoe didn't have the stitching problem. He said it feels the same to him so he won't exchange it. Jeremy told me to come back on Monday to talk to the manager, but he said he was the manager? so here I am on Monday going in and talking to the "manager" Jeremy and Vickilynn are both unprofessional and HORRIBLE managers. They need to be trained better on talking to customers. Seems like the 2 are son and mommy and back each other up. They should have helped a long time customer with the pair of boots he had, they have defiantly lost a customer for good and I'll be telling all friends and family not to go here. Very upset on how this place treats there customers. read more

I always had good service from Redwing store in Santa Rosa. The last time I bought a pair of hunting boots was a different story. I bought a pair of Irish setters. I loved the boots. The problems started when I used the boots for the second time, they leaked. Long story short the service was the worst ever. Without naming names I had to contact the corporate customer service. I told them the problem and they took care of the issue. Like I said I bought boots from this location for 20 years. I will never buy another pair again from this store read more