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    Express Storage - Kent

    2.0 (1 review)

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    4 years ago

    I increased this to a 2 star because Riley is amazing. He's the best part of the storage facility.

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    Bellhop Moving

    Bellhop Moving

    (67 reviews)

    University District

    Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

    Bellhop Moving is a deceptive brokerage (not a direct moving company) that intentionally…read moreunderquotes customers to lure them in, only to inflate charges by 350% or more after services are rendered. The kids they hire as "movers" are not professional or qualified movers, and they even admitted underquoting is standard practice for Bellhops. The company makes no effort to be transparent about pricing. They quoted me 4 hours to move a 750 sq. ft. apartment just 3 miles, with only one large furniture item (a 3-seat couch) and total possessions that filled only half a truck. The move ended up taking nearly 11 hours, and with all charges, the cost exceeded $3,000--an outrageous, predatory scam. When I reported these serious issues mid-move, Bellhop lied about sending help and never followed up. Post-move, they falsified documents sent to my credit card company, falsely claiming more movers were present and that I never complained -- despite extensive communications proving otherwise. The Better Business Bureau (BBB) has been trying to hold them accountable for years due to an overwhelming number of similar complaints (1.2-star rating, 131+ complaints), but the Attorney General office has not yet taken action. This company is a scam, a bait-and-switch operation, and a consumer nightmare. If you value your time, money, and sanity, hire one of the many alternatives to Bellhop Moving.

    Cross Country Movers - Bellevue/Seattle

    Cross Country Movers - Bellevue/Seattle

    (11 reviews)

    We used Cross Country Movers for our son move from Seattle to Miami, and the entire experience was…read moresmooth, professional and stress free. Their team arrived on time and worked efficiently while being careful with the household goods. Their full packing service was excellent! They used high quality materials. Everything was delivered to Miami in a perfect condition, no damages. I highly recommend Cross Country Movers!!

    Needing to move my home from Washington to Florida I got a few quotes in and based on the reviews I…read morehired Cross Country Movers-BIG MISTAKE. Before I get started if your considering this company DONT here is why. Mark Kaplan came to my home and went through each room making his own notes on everything I required moving. I gave him full access to every nook and cranny and let him make his own notes as I wanted the company to also pack my belongings. Based on his finding he then sent me a quote which was initially very attractive, it comes with a full page Guaranteed price (OR SO I THOUGHT). The day came for removal and they turned up on time and packed all my belongings and off the truck went. 3 days or so into our journey as we were driving to Florida I get a call from Mr Kaplan "It seems we needed to use a lot more boxes than estimated" was the gist of the conversation. Well you provided the estimate and if anything I have reduced my inventory not increased it so its not my fault I replied. You then get a call from Amanda Rey. We have a problem there were more boxes than intended its and extra $2295.00 (THE CLASSIC BAIT & SWITCH). At this point you are well and truly S.....d !! they have your belongings on a truck and you wont see it unless you pay the extra. They will tell you, they will open a claim (give you a false claim number but will never do anything with it, see later). So I paid and my belongings turned up, in fairness the team unloading were very good except when they purposely mentioned they had taken my TV's out of a wooden crate in the van ( long story but Kaplan told me my 4K TV's would need a wooden crate which did not happen and when I complained about this lo and behold it was mysteriously in the van, well I went out to the van there was no wooden crate to be seen, MORE LIES and DECEIPT). So now the full reveal begins, as we started to unpack the reason for the extra boxes became very clear. Cross Country Movers are experts in packing boxes with PAPER !! not your belongings or not much but lots and lots of paper (see photographs) not only that they can wrap a single plastic bowl in 4 sheets of paper and a single plastic lid in 3 sheets of paper (so they wont break!!) and then they stuff it full of more paper. So it went on and on, we have bags and bags of paper not small bags 60 gallon bags. Stay well away from this company they will rip you off. BIG TIME

    Brighter Day Movers - a couple crew members

    Brighter Day Movers

    (59 reviews)

    Hands down these guys are the best movers I have ever had! And this includes corporate movers!…read more When I moved across country for work, the previous movers almost gave up on getting my huge couch into the apartment, but the Brighter Day guys didn't even blink and took only a couple of minutes to figure out how to maneuver my humongous couch out of this apartment, and then proceeded to take it to my friend's building that had even smaller elevators and hallways! They were super nice and so fast and efficient. Definitely get a hold of them if you need to move, they travel as well!

    I was extremely impressed and satisfied with everything from the first communication to the final…read morebox moved into the space. Jevoy is a total gentleman and his team handled all of my belongings with care. I am a therapist and had several boxes of fragile toys, art, and even a sand tray. They followed instructions for how to handle items and carried everything up two stories extraordinary quickly! They also moved a heavy furniture item in my house upstairs for me, even though it wasn't technically a part of the move. They did it all with a really positive and gracious attitude and I'm so grateful for their help. I just wish I'd used them for my bigger move into my house a few months ago. I plan to call them anytime I need help with larger projects. If you have questions about how the pricing works, just be sure to ask. Jevoy is really responsive and wants to make the process easy and transparent. Highly recommended!

    Established Moving & Storage

    Established Moving & Storage

    (178 reviews)

    I was quoting for 3men and truck at 228$ per hour + 1 hours (228$) of travel fee. I call them three…read moretimes prior to make sure there is no other fee that will surprise me at the end. I spoke to Jason and Steve who is the owner of the company. They ensure me that the quote is accurate and no other tax or fee will be added. They told me not to worry and everything will be straight forward and smooth transaction. Obviously not happening after the crew finish the work. The crew start working at 9am and finish at 12:10am and then call the office for the final charge. The move is from Storage to unload at residential home. I thought it would be easy and smooth transaction. Just labors and truck. Nothing complicate. The branch manager call for the total of 1235$ which combine all fee that is not even in the quote. I believe this is a Shady and scandalous way of doing business. I should believed some other bad review on yelps and Google. At the end they lower the price to 1081$. The calculation that I got from my calculation is 3hours and 10 Mins + 1 hour of travel fee = $950. I didn't use any of packing material. I only use the labors+truck. This actuall pisses me off. I just paid them 1081$ just to get it over with. The only good thing about this transaction is Erick and his crews are very curtious and polite. They work fast. I have another loading coming in from out of state. I think I better use any other company. They promised me of 10% discount. You have to be crazy to use them again. This service and totally experienced is not worth 1081$. Be very careful with this company. You better of finding some other local company. This company is a joke. Save yourself time and headache by looking else where.

    I am quite generous w/ ratings and it takes a lot for me to not give someone 5 stars. I thought to…read moregive them a 3 star as they can do a lot better (I will come to that later) but as per Yelp rating guidelines, 2-star means "Could've been better", so 2-star it is. The move was scheduled for 2PM and original estimate was 3 hours, so I had elevators and loading docks reserved for both my apartments from 2PM to 5PM. I waited till 2:30PM and when no one showed up, I felt someone could at least reach out to me with an update. I texted my point of contact after waiting for 40 minutes stating that the elevators could only be blocked for a certain period of time and post 5PM, the move will become slower due to loading dock not being available (see screenshot) I was informed that movers still hadn't finished the previous job - which was understandable if they could reach out to me and tell me that, so I could re-book the loading dock. I requested an estimate arrival time so I could plan my things around it - no answer. Movers showed up at 3:45PM! Yes, almost 2 hours late! When we arrived at the new apartment (which is less than a mile away from my old apartment), exact same situation happened as I expected! The loading dock was occupied by someone else and we had to wait. After talking to lots of management people over the phone and making multiple requests, I was able to reserve the elevator just for us. Moving stuff from the truck to the apartment (with a reserved elevator) took 3 hours!! I was quoted for 4.5 hours when original estimate was 2-3 hours! I paid the entire amount but when I was on phone with the owner, I mentioned if I could provide a feedback and said that I am getting charged for 2 additional hours because movers did not arrive on time and moreover, I had been mentioning this already. I want to emphasize that I paid the amount first after the complain because I want to clarify that my complaint is genuine - not only I had to pay more than $300 extra, I was drained out of energy, ended up leaving some stuff due to hurrying and the whole idea of not doing any work myself did not fall in place. In return, forget an apology, the response was a long pause and "I see. Thank you for business with us." I did tip the movers well because they did their best. It was a management issue where lack of communication and not caring about client's ask are two major disappointments. Not to mention, I later found out that my standing desk wire got torn out in the moving too but at this point, I am not even mad!

    Express Storage - Kent - selfstorage - Updated May 2026

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