Scammers! Unprofessional! Cuss words part of their customer service experience. They even offered a $35 discount if fee paid with cash opposed to card. Sounds shady to me! Hope you don't have to deal with driver #103. Talked it over with my apartment complex and they are refunding the fee that I had to pay. In addition, they also confirmed that they do not have a contract with this company to authorize them to do patrols and tow cars on the property on their own and they said this isn't the first time either! This driver indeed performed an illegal tow on a fire lane that is also not properly marked per municipal code of Burlingame. Technically not a fire lane. He also wrote on the invoice that apartment management authorized tow which is a lie since the main office was already closed. Good job buddy trying to get over on people! Remember people they cannot tow unless it is authorized (meaning somebody has to be present who is complaining) unless you're obstructing traffic or parked at a real, legal, fire lane. Always look over the details of your invoice and use your best logic. Don't get scammed! read more

0 STARS MUST BE PUT OUT OF BUISENESS This has to be the biggest scam of a towing company around. My car had been towed out of a legal parking spot after being parked there for only 45 minutes. And all of my personal belongings have magically disappeared out of my car. And when asked about the belongings, the "Manager" (who was an ass-hole) said "Let me check..." Literally 1 second later "Nope nothing here" read more

0 star. This is an illegal place and twoling people's cars to earn money. The place is hidden behind and no office at all. When I call my apartment office, they said they don't know them at all. I was shocked. The guy toweling my car without notice. After I called and asked long round, I finally get to know where is my car. Seriously, They behavior like thieves. Then I get to know they took my car 5 min away from my apartment. When I went to get my car. I expect the proper office with some legal process and document. He just uses a big gate to block you unless you do not pay and the big guy attitude is super bad. OMG, I can not believe it. If anyone knows how and where can expose or report them, please let me know. Thank you. read more

They towed my car in front of my own garage (drop off zone) after i parked to drop off kids for less than 30 mins and give me the reason of parking on fire lane (we are in a town house community). It's so false and i am going to get my money back in some way. The people are so rude and sick to deal with. Our car they towed has 3 of my kids' car seats so we can't even drive there to get the car with kids since no car seats. They wouldn't provide any help by picking me up to their garage only 2 blocks away. We had to borrow car seats from neighbors to go there. I don't think they have any regular towing business to help people but all are towing people's car reported by security company and charge extremely high fees. They are simply like robber to me. read more

These assholes towed my grandmothers SUV that was parked in the loading zone of my apartment in the middle of us loading my pregnant cousins baby shower gifts. My cousin and I pleaded with the guy (My cousin being 8 months heavily pregnant and just had her baby shower crying hysterically) I want my grandmothers $800 back! Heartless! read more

Waited over two hours for this guy. He stated he was 35mins away but said he was on his way. Then called back 10 mins later after two hours of waiting and said "nobody's is my boss," and then said stated he wasn't coming anymore. read more

Crooks, not easy to deal with and will make you pay a fortune. Pay with a credit card so you can dispute it later. They tow without asking for police or landlord permission. Also broke into my car and went through everything. If your car or truck gets towed by them expect a bad time. read more

i have had great experience with this company! My tows were scheduled, so its different for me, for i was not in an illegal spot! All in all, great service! read more

This is the worst company to deal with They are towing cars in my complex apartments North Park in Burlingame, if you live there, be careful, they town your car for nothing. Deserve a 0 star. read more

THIS IS NOT LOCATED AT 951 Old County Road!!! This is located BEHIND 415 Old County Road. I searched for a half an hour before I found someone else's (bless them) pictures they put of the location. I called the business repeatedly to find out the location and there was no answer. Finally someone answered after I found the (hidden) lot. Also, it's a towing company so I didn't have a great experience after I had to shell out nearly $500 to get my car back. But such is life. read more

ZERO STARS. i live in a townhome community and the security hired by the HOA that we pay for to keep us safe had my car towed (that's another issue)...by Express Towing. when you call them, they inform you that they can not reveal their location until you have a release form from the police station. ( i dont know why this is so because all the other tow companies had their names/addresses/phone numbers readily listed on forms at the police station except Express Towing. I found that odd.) also, if you come and pick up your car before 5pm, the fee is $265 instead of the $365 they charge after 5pm. also, an extra $100 is charged for everyday your car is there. so anyway, when i retrieved this release form, i called the towing company numerous times to find out the address. time and time again, i called...no pick up, just an answering machine that says they dont answer calls that are blocked and that they will call in 10 mins. i did NOT call from a blocked phone number. i called them a few times earlier that day to let them know i fully intended to be there before 5pm. i gave them my name/info, they knew it was me. i was trying desperately to make it before 5pm to save $100, so i looked them up on google maps. the address listed was located in san mateo on playa street and had the same exact phone number. i rushed over to san mateo, but there was no Express Towing there to be found. it was a residential area. sure enough, way way way after the promised 10 min call back, AFTER 5pm, they call me with a BLOCKED number and notified me that they never had/have a location in san mateo. they are located on spruce street in south san francisco, 2 minutes away from my own home!! if they had told me this sooner, i would have been at their location much earlier than 5pm!! finally, after stopping at numerous business places to ask the whereabouts of Express Towing, i found their location. by this time, it was much much later than 5pm. there was no signage, no address plate, nothing! i wasnt sure if i was even at the right place! it's completely inconspicuous. after a 20 minute wait, the person who is the owner/driver of the tow truck came to the gate in his truck. i was met with so much rudeness from this despicable person. i asked if he would waive the extra fee since i tried to make it before 5pm, and he loudly stated as he began to pull his truck away threatening to leave, that it was not his fault, it was mine, that i was irresponsible and that if i didnt want to pay the $365 right there that he would simply leave so that i could come back tomorrow and pay another extra $100 on top of the $365... i was completely shocked by his demeanor. i was forced to pay the $365 instead of the $225 ($40 off if you pay cash) i would have if it weren't for their purposefully not answering my phone calls!! i received my receipt which had their address listed as being in BELMONT (so misleading). why are they being so deceptive about their location??! this business WILL SCAM YOU. they are unscrupulous, devious and fraudulent. they will find every way for you not to pick up your car on time so that you will be charged fees on top of extra fees. the situation i have been put in is UNJUST and it makes me SICK TO MY STOMACH. i don't know why this business is still in operation. consumer & governmental affairs bureau, please shut this guy down! the owner is a CROOK! read more

I had a great experience with express towing! Ricky was friendly and quick to help boost my car in the cold weather. He came right after I called and boosted me right away, I didn't have to do a thing! read more

Well they'll be there in 5min to tow your car away, but they keep you waiting 30 min to pick it up. They're not all bad though, at least they charge $250 for a 3 mile tow! A small price to pay for the opportunity to demonstrate such self control and acceptance. read more

If you need a tow, call here first. The owner is courteous and professional. We called when we broke down, and he was there in a short time. Reasonable rate was an added bonus!! read more

March 1, 2008 Our apartment complex uses Express Towing for cars that park without permit. By mistake they took mine, and a couple of hours later I was contacting them to go get it back. They were awful on the phone, but we agreed on a time to meet. Short story long, they had me waiting for over 1 hour, they wouldn't pick up the phone, and they only returned my calls after I told them I would not pay extra because THEY didn't show up. When the man returned that call he was angry, he yelled at me over the phone, and said I had to wait. It took them 1hr 13min to do 5 blocks, to come open a gate. Ah! and there's never a supervisor available to take complaints, the person named Dave is never there, and doesn't return messages. If I could, they would get minus 10 stars for awful service. Update March 12: I am still trying to talk to the supervisor. He simply does not return my calls (I left phone and name several times). Will keep trying... Update June 12: Can you believe I can't get a hold of a supervisor? Do I need to say more about these people? read more

It's unfortunate about all the negative reviews! The reality of it is GETTING YOUR CAR TOWED SUCKS and really how can you give a towing company positive reviews when it's their job to tow cars away especially because 'YOU' parked YOUR vehicle in a place you weren't supposed to and someone called them to move it. Express Towing has helped me out a few times: One time I needed to have my car towed from a storage unit (hadn't been driven in years) and when I called around to find a tow company with a flat-bed to tow me, Express Towing was the first to offer immediate service at a very reasonable rate. Another time, a buddy visiting me from another country, borrowed my car for sight-seeing and ran out of fuel on an on-ramp in the middle of commute time. I had him call Express Towing who was there for him within 25 minutes with fuel enough to get him to gas station. And, over the years I have referred others to Express Towing with no negative feedback, just appreciation for the help. I do understand now that they actually mostly specialize in assisting private property's with tow-aways (hence most of the negative posts I see on here), so I am not sure how often they help everyday people. I just know the my experiences were not bad at all...they did the job I needed. Towing is obviously not glamorous by any means and am pretty sure the drivers don't make too many friends, but a job is a job, and if you are dumb enough to park your vehicle in an area you aren't supposed to...then be pissed at yourself not the tow driver. I came onto Yelp to post some reviews tonight and came upon Express Towing's page and thought I should speak of my experiences and can only reiterate that I have only good experience from this company. read more

$289 for less than 5 miles. Towed 2 times in one week from my own apartment complex. I left a note on the windshield explaining the conversations I was having with the association management about getting a parking permit. As a renter they were waiting on the owner to sign off. Again permit application pending! Private property where I live and pay rent! The 1st time I was towed was on a holiday weekend. I'm sure they were hoping we were out of town so that they could rack up the overnight fees. Very shady business! Taking advantage of people's hard-earned money. read more

They picked me up from the side of the 280 within 25 minutes of my call. Professional and nice, dropped me off at home before taking my car to the shop 40 minutes away. (I wanted to go to particular shop and knew that the charge would be higher) $180 for a 35 mile+ tow. Pricey but I was home within 30 minutes of my breakdown at the side of the road at 1 a.m. read more

If I could give less than one star, I would. My car was towed after being left out of the way, with flashers on to show I wouldn't be more than a few minutes. The dispatcher lied to me. Told me I was in a fire zone. Then. When I called him on it, stated I was in a driveway according to the picture When I requested the picture, the employee got defensive and wouldn't give me his name to report him to his supervisor. It took an hour of us waiting for the tow truck. And four hundred dollars of asshat disrespect. These people are a complete waste of human space. read more

Got my car towed while watching the fireworks in foster city and I did called like 10 times and no answer, the answering machine said that they would call back in 10 min and they don't answer blocked calls!! WTF.. U tried looking for the address to see if my car was there and on google it said the place was on w 20th and it was pretty much residential. So I looked on yelp to see if there was an address and thanks to review I found the place, on old county road behind napa auto parts and they don't even have signs up or nothing just a douche waiting by his truck. By the I got there it was midnight and the guy charged me 365, rip off!!! Fucking fuckers!!! I hate them. It wasn't even there for a whole day just like 4 or 5 hours!!!! Beware!! read more

I wish yelp had a zero review option. Horrible company. Very rude and reluctant people, they towed off my car from my apartment complex (parked in a yellow zone) even after having a valid parking permit and charged me 365 bucks for a 3 mile tow which is a very expensive, literally a Robbery !! I am pretty sure these guys hardly have any regular towing business other than towing away peoples cars from red or yellow zones. They s*ck big time !! Here is one star for your foul attitude and charging way more than what it is really worth ! Don't tow away my car another time ! read more

I just moved to California from Florida yesterday and my 2cars were towed away yesterday night because the parking situation was still up in the air with the apartment people. The person that answered the phone has no respect and threatened me by saying "we have your cars, not the other way around." For a SERVICE oriented company, they offer extremely rude and condescending customer service. The guy said "I will see you face to face in the lot asshole so you can learn to put respect on my name." Never will I respect someone who does not respect me. Terrible way to conduct business. Once they have your car all they care about is the money. read more

This towing company is the most obnoxious towing company (which is saying a lot considering towing is a bad business to begin with). My car was towed from my own garage. It was then quite a large struggle to get my car back. Their hours are horrible and charge extra if you cannot pick up your car within a short window of time...hello ever heard of people who have real jobs during the day?? So finally after arranging to have a friend go to the company and pay so I would not get charged extra (although the fee they charged me was outrageous). Then after work I went with the friend to the towing lot to get my car to find out that there was a crow bar left in my window. After a busy weekend I finally had a second to call them and complain and ask why I had found my car that way. They told me that it was not one of their workers and that someone must have tried to break in --- UM EXCUSE ME! my car was on their lot and someone tried to break in! They then told me that they would not reimburse me for the damage it did to my door frame because I called a few days after it happened. I am the most frustrated with them and it is ridiculous - they do not even deserve one star. read more

This place sucks!!! they deserve negative star if there is. my brand new condition car was towed by them in my friends apt. complex due to wrong parking. The towing caused several huuuge scratch underneath my car bumper which i didn't notice on the day of pickup. i later called them about this and the guy answered the phone was so rude and reluctant to talk to me and we ended up the conversation as you can expect. i'm not complaining about the towing itself. it's my fault to park at the wrong place and i'm ok to pay the towing fee although pretty high ($460 cash). but as a towing company, you should be responsible for the car you are towing. they were doing their job like robbery to me. if anyone knows how i can seek legal punishment/reimbursement from them, pls drop a line here and much appreciated. i've called my insurance company and they don't seem to deal with such things. plus, i don't want my insurance or anyone else to cover/pay for this. it's this sucking towing company who should be responsible for my car's damage!!!!!! read more

Express Towing has been a great service for my business. A fast reliable towing service that has been consistant and taken care of my customers vehicles flawlessly. With attention to detail and care to not damage a vehicle, he is our go to guy. Thank you Express!!! read more

All you people who wrote negative reviews are MORONS!! 1st, if your car was towed, you parked illegally. Your HOA or apartment complex has signs posted at every entrance that state this. A lot of you live in complexes that require a parking permit. USE IT!! 2nd, as for your claims of the Security Officers getting "Kick Backs" from Express Towing, those allegations are FALSE. I have towed several vehicles using Express Tow, and I have not receive 1 cent in any sort of "kick back" from them. I strongly suggest you all reconsider your negative and FALSE comments, before someone decides to file a slender suit against one of you. read more

i have been managing apartments for 15+ years now and i have been using express towing for over 10 of those years. i keep reading these complaints and listening to tenants b!tch about being towed playing the "IM A VICTIM!" card. your not a victim you park in a unauthorized location you will be towed. as a complex manager i know what the fines are to the managment company and hoa's if towing is not enforced and a fire truck needs to get through the location where you carelessly left your car. its alot more than 365.00. if you park in a spot reserved for hadicapped drivers we can be sued for not being handi-capped accessible , granted it happens a few times and the tenant documents the incidences of the managment not having the vehicle removed so they can park in the spot reserved for them. think about it if you dont pay your pg&e bill is it the workers fault that came out and shut off your power? NO its yours. you dont pay your car payment and the repo man comes and takes that car away that you dont own until its fully paid off keep in mind. is it the repoman's fault? hell no its yours! im just wetting your dirty little beaks if you think your a victim in life because you got towed your going to be shocked when you see what life throws at you next. keep up the good work express towing!! read more

We were towed involutarily from our apartment premises. Parked in a fire zone do my daughter could take our parking space for Foster City July 4th event. I admit it was a dumb thing to do, though I did leave a note on the windshield with my phone number explaining our situation (there was no street parking after noon that day), which the driver ignored. It was $400 to get the car out of hock the next morning for a service that was probably worth 1/10 of that. I feel raped. Certainly these rates would have been competitive if I had a choice. This was a case of GREED, knowing they had me bent over and with no options. BASTARDS. There needs to be some regulation on this industry to prevent this type of highway robbery. After posting this, I'm writing my congressman and contacting Ch. 7 Consumer Watch to expose this outrageous behavior. I agree with Abilash-there should be a "0" rating option. read more

I was towed by this tow company and they are EXACTLY the same price as any other tow company out there. They were very nice to me because I wasn't TRYING to get out of my towing charges and I do understand it is MY FAULT for getting towed....not theirs. This is their living and if someone tried jewing you down for a job that you do you would be pissed too! Trust me, the WORST tow company out there in D&M and if any of you were to be towed by that ruthless, calssless, hillbilly blonde B$^$H you would think Express is 5 STAR! ALL tow companies have accounts with the complexes so that when dumb AZZ people park where they are not supposed to....EVEN FOR 2 MINUTES....YOU GET TOWED! The stupidity of you people on here......Own up to your actions and be held accountable for your stupidity. The tow co. did not force you to park there did they? Quit being so childish and lame! If you get pulled over for drunk driving are you going to be mad because the cop was a jerk, gave you a dui instead of letting you walk home? YOU BREAK THE LAW OR THE RULES AND YOU PAY THE PRICE! Stop blaming other people for your moronic actions and maybe more people, like the tow companies, MIGHT respect you! read more