After seeing my niece graduate from college, our entire family and guests, all eight of us,…read moredescended on Coppin's restaurant for brunch. Normally, I find hotel food is just okay and nothing special, but Coppin's was a pleasant surprise. We were greeted by a very friendly hostess, and our equally pleasant server quickly brought menus and asked what we would like to drink. When it was my turn, I happily ordered Coppin's Old Fashioned. I was the odd man out because everyone else ordered the Spring Manhattan. Judging by how quickly everyone's drinks disappeared, I'd say they were all very tasty. I was a little unsure about mine at first, so to make sure the quality and taste were consistent, I ordered a second, and it definitely was not a mistake. I ordered the B+G biscuits (which are made by hand according to server in the hotel) and gravy with an extra egg. Others at the table chose a variety of dishes, including the CVG, Cobb Salad, Bagel and Lox, and several other selections. Based on the clean plates all around the table, everyone thoroughly enjoyed their meals. My wife ordered a sample of banana bread, and I was fortunate enough to snag a small bite, it was excellent. After we had all finished, everyone agreed that my niece had made an excellent choice for her graduation celebration brunch. As my wife and I made our way back to Louisville, we both commented that we would definitely return the next time we were in Covington.

Going back and forth on stars for this one. Me and around 30 of my coworkers came into town for a…read moretwo day workshop and they got us a room block at this hotel. I ended up being in the North Building and cracked up when I walked into my room and saw I was in one of the Lightwell Lofts (a few of us ended up in them by chance, guess they included them in our room block lol). While the room was super cool and beautiful, there was a lot to be desired. After taking a million photos of the gorgeous room, I quickly realized a major flaw - the bedroom is upstairs, the bathroom is downstairs, and the staircase between the two is a crazy narrow spiral staircase. As someone that gets up to pee in the middle of the night, having to traverse the spiral stairs was terrifying lol. One of my coworkers actually swapped with someone who had a "normal" room because he was worried about falling down the stairs. My downstairs tv wouldn't turn on. I fiddled with the remote a bit, tried rearranging the batteries, but couldn't turn it on. I used the ipad in the room to put in a maintenance request, but no one came. I figured I would just let the front desk know when I headed out to dinner that night. Hours later, the front desk calls me to see if anyone had come to fix the tv - they hadn't. The girl was very nice and apologetic, she said I sent the request in the middle of a shift change and someone had accidentally marked it as complete. So she said someone would be right up, and he did come up. Handed me a handwritten note and a $25 coupon for Coppin's which was totally unexpected and a very nice gesture. Turned out, he knew exactly what the problem was - he said the remote was broken and he was supposed to swap it out but forgot. Gave me a new remote and all was good. He also mentioned there is a second remote upstairs for that tv. After he left, I went to look for it - there was no second remote. We held our meetings in the Scheper Room, which was also beautiful. The room was absolutely freezing the first day and I'm someone that prefers it a touch colder and was uncomfortable. We had to get them to update the thermostat and then in the afternoon it was way too hot. We had food brought in from the hotel and it was all fine, nothing super memorable. There was soup at lunch but the sign didn't even say what it was - just "chef's choice." The Italian hoagies were way too big and needed to be cut in half, I couldn't even finish half of one. The salad with fruit/pecans/etc was my favorite though. They had the completely wrong password on the tables for the Wifi but thankfully we figured it out quickly that we just had to use the room password. The second day for breakfast, there was yogurt on the menu and even on the sign with all the food - but there was no yogurt. Some of my coworkers were specifically asking for yogurt so we had to request it directly because it was included and paid for. Box lunches to take to go on the second day which were fine, I had the chicken caesar salad wrap. Housekeeping didn't come to service my room until 5pm when I was in there getting ready for dinner, so I was not able to get the room serviced. Just asked them for some more coffee. My conditioner in the shower was empty but I didn't bother reporting it after the tv issue and I had my own conditioner with me, so used that. The lotion at the sink was so thick that I could not get it out of the bottle at all, I had to use q-tips to get it out (it was nice quality, just kinda useless if you can't get it out of the bottle lol). Great local offerings on the mini bar and in the fridge. My coworkers and I got a kick out of the "intimacy kits" because we were on a business trip haha. The Magic 8 ball was fun, I loved the conversation cards even though I just read a few of them to myself haha. Even with the bedroom upstairs, it was nice to have the big double closet in the bathroom hallway so I really was just in the loft to sleep and kept all my stuff downstairs. The location is great, lots of fun stuff right nearby. The courtyard is lovely. I would say this is a solid 3.5 stars but since we can't give half stars, I'll give it a 4 because the staff was overall very nice and quickly fixed any issues, just a little annoying that we had any issues at all.

The staff here need to be retrained asap. So I arrive. By myself. At 10 pm. And the person running…read morethe desk announces my room number to a lobby with people sitting around. Cool, thanks for worrying about solo female traveler safety. Not. I'm also a Hilton member and had pre picked my room. When she announced my room number, I knew that wasn't the room I'd been allowed to pre pick. When I asked she just shrugged and was like oh it was changed. Oh. Ok. Cool. What's the point then? I'm beyond not amused.

Really like the location. I come down here to go to Great American ball park in Cincinnati. The…read morebridge to walk over to Cincinnati is at the edge of the gated parking lot. The room was very clean and the bed very comfortable. The temperature in the room was perfect when I walked in. They have the usual hotel breakfast. I went down and had a light breakfast just one morning. The hot food was hot I had couple pieces of sausage and an English muffin. The fruit was fresh I had an apple for after my walk. They have a nice gym. I used it. It was clean had real nice treadmills and some free weights. Parked in the lot it was well kept. The staff was cordial. Will stay here again.

One night stay for spring break with my kids. We got a 2 room suite with the view of Cincinnati,…read morecorner room on the 4th floor. The room itself is dated BUT everything was comfortable. They were short staffed and i had to run down to the front desk for shampoo and hand soap but the staff was really kind. The room needed more attention we did find some a chip bag under a night stand and the windows needed cleaned. Other than small inconveniences that did not affect our stay, we had a plethora of towels, the ac was powerful and the shower water was nice and hot. The beds were extremely comfortable as well. We used the pool, which is small but warm. I received two drink tickets as well. The evening reception was a nice touch. My kids got free nonalcoholic drinks, some snacks, crackers cheese, veggie tray, sweets and chips and salsa. We were still full from lunch which was walking distance from the hotel. Breakfast was actually phenomenal. A whole room of food and made to order omelets. Breakfast staff was also really attentive and kind. Parking is $12 if you don't need to leave otherwise it's $22. My kids really enjoyed the staycation as did I.

I was here on business last week. I knew I was in for it when the front desk informed me that I…read morehad to wait to get to my room, as check-in was at 4 PM but it was 3:50 PM at that moment. Then they tried to get an inspector first. No answer. I found out why. The bathroom light on the mirror blinked constantly (rather like an alarm), the carpet was worn out, the thermostat wouldn't register a temperature when I tried to change it, and yet again I found out why I was paying for convenience in the form of a hotel in serious need of help. I am disappointed enough that I will never again stay there when business takes me to Covington.

Had a great experience during my stay here. Whenever we needed something, there was quick service,…read morethe pool felt great, the room was clean when we got there. I even lost something valuable and was met with great support to help find it.

Great stay! Front desk staff was very friendly, the room was very clean, and the bed was…read morecomfortable. I stayed for 2 nights and left my DND sign up, and a friendly note was slid under the door letting me know if I needed anything, they were just a phone call away. I appreciated that. Stayed in Room 415. Didn't get a chance to take advantage of the pool and breakfast, but both looked great. No complaints here! :-)

I had a really good stay at the Marriott Cincinnati RiverCenter. The hotel was clean, comfortable,…read moreand everything else during the stay went very well. Cheryl at the front desk was very pleasent and welcoming, she really set a good tone when arriving. The only issue was breakfast last Wednesday. The servers seemed pretty dismissive and didnt really seem like they enjoyed talking with guests or being there. It just made breakfast feel a little awkward. Other than that everything was good and we enjoyed the stay.

No! No! No! How is this place even a Marriott still? Two stars because the staff is very nice and…read moreaccommodating, but not very helpful with regard to these room issues--they do not clean daily! The rest is downhill. Dirty rooms, old tv's that don't work with streaming, and no respect for people sleeping! More specifically, my room was not clean! Smear marks on the windows, a nasty toilet, and clearly lack of attention to maintenance! Your streaming options are Netflix, YouTube or pandora and the tv shuts off automatically every 45 min--I cannot make this stuff up! The finale is a HUGE atrium party going on until 1am, with partying and shouting, which is not great for trying to get rest on a Wednesday work night after traveling. Super disappointed in this "Marriott". **extra finale is that it takes 2-3 elevators to get from ground level, to check-in, to your room!

The great thing about a road trip is you go where you want go and stay where you want to stay. I…read morestarted to book a room at the Tru by Hilton in Sharronville but looking at the logistics of making it to the game from Lawrence, KS I knew I didn't want to check in so far away and battle traffic to get to the stadium. So my Bookings app brought up this place, which is close to the ballpark. So I booked it for 6/3. When I got there I was told there would also be a parking fee. It is what it is. I was given a room up high, maybe floor 13. Lucky me! I will note the view is the best part of this hotel. My view was of I75, meh, but it's still nice to look from above at cars and trees. I would have loved a view of the Cincinnati skyline, though. Well the vibe of the place is dark and there are warning signs about car break ins so I brought everything inside. The elevator was interesting but pretty small and the ride was shaky. When I got to the room it looked ok but definitely not that bright and welcoming. I thought a perk would be to go out on the balcony and check out the view. Unfortunately, the door was locked and the door wouldn't budge. I was able to see out the windows, but they could use a good scrubbing on the outside. I reminded myself that I wasn't there for the room I was there for ribs and baseball so didn't spend much time in that room. I was able to make it to ballpark and park then walk to the rib house and back to ballpark by the 2nd inning. I returned back to the hotel after stopping at the Plum Street Cafe which is near the 4th and Plum where I once lived. Driving back, however, my app sent me around downtown Covington until I realized I needed to turn in an unmarked alley by the gas station to enter the lot. To quote Run DMC It's tricky, tricky, tricky! I headed back to the room and then a darkish walk to the ice machine. I really think this place could use some updates or cut the price point from $152 to $75. The halls also echo in the night. On my billing statement that just came from Amex it indicated that I stayed there on 6/2 instead of 6/3. I didn't take many pictures since there are plenty online already. I did get an exterior shot at 10:34 the next day as I prepared to make the drive to Pigeon Forge, TN.

We spent the night here for Valentine's Day and our experience was not great…read more I do want to say that the staff was very friendly and helpful. Immediately upon arrival, even though I paid ahead of time weeks ago, I had to pay an additional $200. Then the elevators were old and shook and made so much noise I thought they were going to get stuck constantly. Then, all the hallways smelled like smoke and weed. The room itself wasn't awful but the sheets were stained and the bathroom shower had no curtain or doors so water would get everywhere if you used it. The outlets were so loose it was hard to charge anything and the Internet was so unbelievably slow. We also ordered strawberries and champagne for Valentine's Day. We only got 4 strawberries and 2 of them were rotten. Avoid here at all costs.

This was one of the worst hotel experiences I've ever had. Save yourself the stress, frustration,…read moreand financial loss. Do not book this hote My room was absolutely filthy. I took photos and videos immediately and showed them to the front desk. Honestly, I should have canceled on the spot, but the front desk clerk, Ms. Kristina, was kind and asked me to try another room. That second room was somehow even worse than the first. At that point, I canceled my stay entirely. I was specifically told that once the manager, Jennifer Jacobs (who has been avoiding my calls since), returned the next day, my refund would be approved because I booked through Booking.com and manager authorization was needed. That approval never came. Instead, after 11 days of calls, messages, follow-ups, and being given the runaround, I learned the General Manager denied my refund request. Let me be clear...I never stayed in either room. I was presented with two unacceptable, dirty rooms, forced to scramble and find another hotel, wasted time dealing with staff and customer service, and still ended up out $500. So the hotel's position is apparently ... they can offer unsanitary accommodations, fail to remedy the issue after a second attempt, inconvenience the guest, and then keep the guest's money anyway. I literally feel violated. Again, don't book this hotel, and think twice before booking through Booking.com as well. See the screenshots from the video I took of the second room they tried to give me. Dirty pillow, dirt smudges in shower and doorway, and (the worst) butt crust on the toilet seat.

5 different rooms no sheets oh I'm sorry try this room no sheets and air didn't work oh I'm sorry…read moretry this room same shit then she says sorry will refund your money we are here from Michigan what do you expect me to do never again wife is super pissed

Pretty standard Aloft that is conveniently located near the Heritage Bank Center. The rooms aren't…read morebig, but they do the job. Everything was clean. They have a bar and small dining area that has beverages, snacks, and refrigerated and frozen items for purchase. There is breakfast service in the morning, but it's kind of like a gas station grab and go where they make the items for you right there, but it's nothing special (breakfast sandwich, burrito, etc.). Although it is not included, there was really convenient self-parking nearby that was only $25, I believe, and you could have in and out privileges. The staff at the front desk were really nice and friendly at all hours.

Warning: Bed Bugs…read more Before booking this property, be aware that I experienced what I believe were bed bug bites during a stay here. I documented the incident, including photos, and contacted the hotel, Marriott customer support, and eventually Marriott's Office of Consumer Affairs, even cc'ing CEO Anthony Capuano, all at their direction. Unfortunately, I felt like I was passed from one department to another without anyone taking meaningful ownership. I never asked for a refund. I simply wanted Marriott and the property to acknowledge the issue, investigate it, and take steps to prevent it from happening to future guests. The experience came back to mind recently after my daughter encountered bed bugs at another hotel. If you've dealt with them, you know how miserable the bites can be and how easily they can travel home with you. Fortunately, we took the proper precautions and avoided that. My biggest disappointment was how little seriousness Marriott seemed to give the issue. Before staying here, I strongly recommend checking the property's history for bed bugs. I wish Marriott had taken my experience more seriously.

Been wanting to stay here forever, but the price deterred me. It is higher than other Cincinnati…read morehotels, but you do get what you pay for. Almost...more on that later. On the plus sign, valet, front desk, and all personnel are customer focused. Building was renovated in the past 10 years, and all details are lovely. Extremely clean. Rooms are large and very luxe. Room service was perfect in every way. So why not 5 stars? We love the rooftop bar and that played a huge roll in getting us here. But all three nights we were here it was closed for private events. I hope the events are making them a lot of money, because it can cut into their basic customer base. I will be checking to see if the rooftop is open before booking here in the future. One other small complaint...our room was never serviced until late afternoon when we needed to get ready for dinner. Turn down service (including chocolates) on first day only. That made me sad.

Beautiful rooms. Bar and lounge in the lobby with a great selection and talented staff. Very…read moreaccommodating.

I had an excellent stay at this hotel!! I was initially disappointed when I found out I would be…read moretraveling to a remote area for work, but the outstanding hospitality here completely changed my perspective. From the moment I arrived, I was greeted with warm smiles and exceptional customer service. I can't remember the name of the young woman at the front desk, but she went above and beyond by recommending a local sushi restaurant, and it turned out to be fantastic. That personal touch made me feel truly welcome. Plus, she upgraded me without me asking! My room was spotless, comfortable, and well-maintained throughout my stay. The on-site laundry facilities were a huge convenience, especially for an extended work trip. Breakfast was excellent each morning, with a great selection and quality. The only minor downside was that the fitness equipment was out of service during my stay. However, the staff came up with a great solution! They allowed guests to use the gym at the neighboring hotel, which I really appreciated. Overall, this was an outstanding Hampton experience. As a Diamond member, I've stayed at many Hampton properties, and this one truly stands out because of the professionalism, friendliness, and genuine hospitality of the staff. I would highly recommend this hotel and will gladly stay here again if I'm in the area.

My main complaint is that our room was dirty. Cobwebs in the corners and smashed up Goldfish(the…read moresnack - haha) on the floor and the bathroom had hair and dirt behind the door. The table in our room had dried up crusty stuff on it. We let the front desk know, but the two younger girls running reception shrugged and said they'd let their manager know. This was immediately after we checked in, around 4pm. No one ever contacted us, so it didn't seem like a manager was ever informed. Or maybe the manager simply didn't care. I went to use the hair dryer later that evening and discovered it didn't work. We again let the front desk know, but no one seemed concerned. They have an outside area in the back and it's nice to sit. We had dinner out there and enjoyed it. The pool water was very cloudy, you couldn't see your own hand underneath. I'm not sure if that's normal or not! The breakfast was okay but they were out of a lot of things. No yogurt, no apple juice, no real butter (only vegetable shortening), no bagels. We've stayed at a lot of Hampton Inn hotels and I've never stayed at one so dirty. If we're ever in this area again, I would definitely not return.