Great location and facility appears to be secure for our pontoon boat. Drive thru direction makes…read moreit hard with longer trailers

I used this storage from 12/07/24-2/12/25, moving out due to rust damage on a chair in my unit,…read morewhich was caused by condensation. Kim Anderson (manager) sold me the Choice Protection Plan, and talked it as a great safety net if your items sustain damage because it covers every type of damage. They require you to purchase a Lock - Disc 2 3/4(1) for the protection plan and Kim said the Damp Rid(1) would protect against any moisture in the air. Her customer service was good, but disappointed in the false representation of the choice protection plan. The company, American Claims Management, handles claims for All Storage Virdian. Fast forward, my claim is denied, by under "k. Any loss or damage to Tenant's stored goods for which the Owner is not liable under the law." The denial reason is not related to the cause (storage leaked water) and damage (water damage, rust) to my item (chair) and goes against section 1 and section 1 example, I have included the screenshot of the protection plan. The ACM adjuster, Dyan Walker stated to me condensation does not mean water (although condensation is defined as water droplets) and accused me of not sending the photos he requested, though they are clearly in our email thread. I am currently working with the BBB; this protection plan is a scam to get more $ out of customers just to deny claims when damage caused by the storage unit actually happens.

This is one of the last few decent storage places to rent from!! The office folks are always super…read morenice and helpful! And they have amazing rates as well!

Great value. Used for 18 months. Never had a problem with the management. Units are available at…read moreall time. I've seen empty units being cleaned and the doors being oiled so they are maintaining units are all times.

The friendly and helpful staff were key in helping me decide which size unit I needed I appreciated…read morethe help. The unit is nice and clean and I feel it is a good fit.

Nick was awesome and very helpful. We use public storage all the time for our clients that suffer…read morefrom storm damages or emergency services to store their belongings and we been super busy due to the recent tornado incidents and my employee left some boxes that were suppose to be thrown away and Nick went ahead and took care of it for us while we were helping a client in the field from the tornado damages. It saved us a lot of time from stopping what we were doing to go just take care of a few boxes. he went above and beyond for us that little gesture goes a long way. Public Storage should be proud for having Nick on their team.

SCAMMERS!!! Zero stars…read moreThis place is a scam No one responds to emails, their phone number is not listed! They take your stuff, don't have any human doing anything and then auction your stuff only to buy it themselves and sell it at their 2nd hand shops

This was bought by 10federal storage. They've installed a QR code access that has locked me out…read moretwice. Txted with website bot for 15 mins waiting outside. On hold for 15 mins to then be told it doesn't work.

Mariah is fantastic! She takes pride in her property and making sure her customers have the best…read moreexperience possible.

Southlake Storage is a very nice facility and provides excellent customer service!read more

Christine is professional, kind, and when able quick to problem solve any thing related to the…read morespace we are renting. We are happy with choosing this location.

Beware of this location, and if you decide to rent here, make sure to have renter's insurance. My…read morehusband and I went to retrieve our Christmas decoration boxes from our storage unit, only to discover it had been broken into and our belongings stolen. We tried contacting the office multiple times but received no response. Since it was a Sunday, we immediately called the police to file a report and have them document the damage to the curtain, lock, and other areas. The office never reached out to us. When I called them, their only concern was asking me to stop by to sign a new contract for the unit where I had moved my remaining belongings. There was no apology, no explanation, and no concern for how we were doing. I was shocked by how cold, careless, and heartless the staff member was. Why was our unit targeted? Who has access to the units? We only used the lock purchased directly from the office. Additionally, the gates to the property are frequently left open, seemingly inviting thieves--or perhaps they've always had access. Please, stay away from this property.

So clean and the personnel are so kind and helpful even when you have a problem with a lock !read more

Chrissy is as great to work with. Diligent follow up and prompt service l. It was a hot day and she…read morecame by a few times to check on me and see if I needed water or a cool place to sit and rest.

Nice people and storage space is clean and secured easy access lights in storage unitread more

Like the app and how I can get service through it. Friendly office staff. Answers all questions…read morewell.