Tara is awesome...she is very considerate and extends help proactively which is very refreshing…read more Trips to the storage are not fun for us but she has stepped in to help on multiple occasions to alleviate some of the stress. We truly appreciate it. Thanks Tara!

Almost every time I go to the property nobody is there. When I opened up the unit my boxes were…read morecovered in rat poop

Absolutely worst and I mean worst moving company ever. My fiance used them three times prior…read morewithout ever an issue.... Not this time. Prior to us moving we found out that they contract long distance moves to a third party driver and only provide the manpower...Not what was told to us during our booking. Our day was set up for March 24th, 2022. At 8:00 a.m. They guarenteed it would be to it's destination by the 31st. Bellhops called a few days prior to ask if the driver could get there on the 1st instead.....Didnt really have a choice, so we agreed.  That morning, Three out of the four movers showed up, and the owner of the moving truck showed up a little earlier then them. Everything started out good and they were professional in uniform, with a great personality. They began to move our stuff fast and took care. About an hour later the 4th individual showed up look like he just rolled out of bed with no uniform on and looked like he hadn't showered in a few days. This particular gentleman did barely any work. Let the other three move everything around while he huffed and puffed and sat around most of the time doing a poor shrink wrap job on tiny pieces of furniture. The gentleman then decided about an hour into helping move all our stuff into the truck that he was going to light up a joint and smoke pot on the front of our property. Now while it is legal in the state we moved from, our realtor and buyer were supposed to show up at any given time. And just because it's legal doesn't mean it's okay to do that on somebody's property.  Things started to get slightly worse in the afternoon. The movers started to slack off and take their time....Pieces of furniture we're not being wrapped properly and they were starting to be careless with boxes and furniture. They did not have enough shrink wrap, so I had to run to U-Haul and buy it out of my own pocket. They had no dolly, and a huge Tangled ball of straps that they used to strap our stuff into the truck. What really took the cake this day was that my wife had medication that was taken out of the kitchen drawer, deliberately. Even after we bought them lunch, tipped them and helped them move to make it easier. At the end of the first day the truck got loaded, and we came out to the driver  pulling away without even locking the back door!  The arrival was FAR worse. The truck was on time at 11am, however the 4 workers that were supposed to be there at  11....didn't show up on time. Instead only 3 workers showed up, and they all showed up 45 min late, without warning.   We had our stuff put into a storage unit,.because we are buying a house. According to the very nice people at the units, the workers showed up...yet again disheveled, not uniform, and we're climbing the fence to get into the unit, rather then call or go to the office. The movers also gave the site staff issues multiple times prompting them to call us ... We had to get a second storage unit, because the workers didn't pack the unit correctly. So this is now costing us an additional $300 a month due to their sloppy, half done work. Had it been packed properly we could have done with one unit....instead, they just threw out stuff into the unit, put heavy boxes on top of fragile and Glass. We had boxes marked with orange tape that we made our long distance coordinator FULLY AWARE, needed to be put in the front of the unit. Not a single box was put into the front of the unit.  Between the loading, unloading and transit....damaged approximately $10,000 worth of our stuff .We had to spend two days unpacking the unit, going through every box, taking photos and repacking the unit. Defeating the whole purpose of hiring movers. What was Bellhops response? They are still giving us a run around with claims and beating around the bush. Our "claim" was supposed to take 1-3 days....it's been well over that. Now on April 21st, it's been almost a month of dealing with this company. We called, and tried to handle this with our long distance coordinator however he just went MIA...so we called and filed complaint after complaint. Got a different person every single time. Kept getting told...someone will call us back. Someone will get back to us. Having to explain ourselves every time. Absolutely disgusting customer service. No one is on the same page and the left hand doesn't know what the right is doing. After calling 15 +times and constantly keeping on top of them, we were refunded approximately $900 for the inconveniences. We filed a claim with more then 60 photos....however our "claim" settle offer was a whopping $995, which we don't agree with. They don't replace or repair, they reimburse based on "weight".... 1000000% an absolute joke of a company. They may be great for short moves, but not for long ones. We will continue to fight to get reimbursed for the damages, the service we paid for that was a joke and the time we have wasted with Bellhops.... ITS NOT WORTH THE HEADACHE!!!!

They took my deposit, and then canceled weeks later. It's now too late to find other movers and…read moretrucks! Check their BBB reviews.

We had to find storage at super late notice and were able to make a reservation online late…read moreSaturday for a Sunday move in. Noah, the manager kept the doors open for us for an extra few minutes as we were running late with our third trip. With an early morning flight the next day, he really saved our bacon! I don't know what we would have done if not for his kind flexibility.

I had a great experience at this Prime Storage, easy, organized, and professional 10/10read more

The entire process was easy, efficient and quick. I scheduled my pickup date/time over the phone,…read morestorage bags arrived in advance and on the day of the pickup Alex and Kevin arrived within the designated timeframe. They even texted me when they were on the way. They were polite, friendly and fast. I later received an email with pictures of my inventory. The online portal makes it easy to make adjustments to your account. I would definitely recommend them to anyone looking for reliable outside storage with pickup and delivery.

Moving out during a pandemic gave me serious anxiety, and then I found MakeSpace. They sent me 30…read moreFREE storage bags (that they place into storage bins on arrival for quick turnover); I packed up my bags and placed them in my hallway when they arrived. They came in and dissembled my furniture for me, wrapped up what doesn't fit in those bags and were in and out in less than 2 hours. They wore masks and were incredibly efficient which allowed for very minimal interaction. I wish I could give more than 5 stars; HIGHLY recommend. Thank you Darrius, Jovannj, Deion and Nick! You made this experience so much better than I could have imagined. 10/10.

This was my first experience having movers, and Crato's came recommended by a friend -- and I have…read moreto say, it was the best decision ever! I had 2 movers for my small apartment on March 1, in Southie (a tough place for movers, we all know) and they did an amazing job -- so quick, they wrapped my delicate items expertly, and were very friendly. I cannot recommend these guys enough!!

Best moving experienc!! Cratos was great, Miguel and Luiz called us in the morning to say they…read morewould be earlier than expected (730am instead of 8) and gave us the option to have them wait until we were ready or start sooner. They were clear, kind and professional from start to finish. They wrapped everything very well and kept checking in to make sure they had everything we wanted to move and were fast and efficient. The price was lower than any other company I called and it was more than reasonable. They moved a 3 bedroom home with a full basement and garage in a half day and we were so relieved and surprised with how smooth it all went! We highly recommend them!!

Can't recommend this company highly enough!…read more I had to do a last-minute move, taking a fairly small amount of stuff (bedroom plus a few boxes) to storage. Had to obtain both movers and a storage facility in the matter of a few days. Sachin, the owner, was very responsive, polite and helpful, including recommending specific folks to talk to at a storage facility nearby which I ultimately used. The movers -- Adam, Chuck, and Tom -- called right on time to tell me they were on their way to my place, at exactly the agreed upon time. They arrived at my place right on time. All three were very professional, friendly, polite, cheerful, and clearly put their experience to good use. The move was swift as could be. Not a ding on anything. They actually made it seem like this was easy -- and I'm sure it wasn't! These guys REALLY went above and beyond ... When we were about to leave for the storage facility, I discovered that my car battery was dead (worst possible timing!). These guys actually pushed my car, physically themselves, so that they could give me a jump from the truck. Way beyond the call of duty! When we arrived at the storage facility, Chuck was particularly helpful in helping me get the best bang for my buck and not over-paying for space I didn't need. He used his experience to eyeball my stuff and let me know which size compartment I needed -- and he was exactly right. As a single woman with some physical limitations due to an autoimmune disease, I can't overstate how much I appreciated how kind and extra helpful these movers were to me. Of course tips are not expected or asked for, but I gave what I could afford -- only wish I could have afforded to give them more. They certainly deserved it. This review is so glowing it doesn't even sound real to me, ha -- but this was the best moving experience I've ever had. Hire this company, and ask for these three guys, and you will be all set.

I have moved using moving companies several times in my life, and this was by far my worst…read moreexperience. Do not use this company For the low low price of $1k, I got a move that took 7 hours to go literally around the corner. Things started off badly when it took an additional half hour for the movers to find parking (in the city that they're located in), because they hadn't requested a permit. The crew, "the best crew I have" of three was a 50+ 'foreman' who refused to take apart furniture, a vaping mover who kept complaining to us about the foreman, and the third (just another $20!) mover upsold to us who had clearly never moved anything before. They all disappeared for 20 or more minutes at a time, multiple times, occasionally having to move their truck. Things went from bad to worse when the foreman refused to take apart an ikea couch. I ended up taking it apart myself, in the hallway of my building, after a wasted half hour of him trying to shove it into the elevator despite my increasingly desperate protests. My partner and I ended up disassembling and moving our own kitchen island after the crew refused to do so as well. Our move finally ended, in the rain, seven hours after we had started. When I gave this feedback to the owner of the company, he brushed it aside, and charged me for the full 7 hours, including the wasted time involving the couch and parking. My move took twice as long as necessary because of the crew's lack of ability to function as a unit, and the foreman's insistence that nothing be taken apart. If you have an option, i strongly recommend going elsewhere.

Hi, Dealing with Closetbox was great... from the…read morerepresentatives to the movers everything went smoothly...I added a few items before the move and also when the movers arrived...no problem... two movers arrived and put all the boxes in the truck then perfectly wrapped and moved the furniture...no muss no fuss...very happy and glad I used them...Judy

This is truly the worst company I have ever had the misfortune to interact with. I have had many…read morepickups and deliveries over the course of a year and every single one has been messed up. I've had the wrong items delivered, pickup times ignored, been charged for items that I'm not storing, been refused an invoice/receipt so I don't learn what I'm being charged until it shows up on my credit statement (and have no way of knowing what I'm being charged for--particularly problematic because the amount I get charged on a monthly basis continues to increase despite the fact that I have less in storage than I did when I first began using this company), been yelled at over the phone, been refused a concrete pickup date, been told I'd get a two hour window for delivery and received a six hour window (and they still came late), etc etc etc. EVERY SINGLE TIME I HAVE TO GET SOMETHING DELIVERED OR PICKED UP IT IS A DISASTER THAT REQUIRES MULTIPLE PHONE CALLS AND EMAILS TO THE COMPANY TO GET RESOLVED. I had a delivery just yesterday and probably won't find out what I'm being charged for a week--and I fully expect them to overcharge me because they brought everything in my storage unit when I only requested specific items, and had to have them sent back. I have wasted so much time and money on this company. If I had a car, I would have moved my stuff into self-storage a long, long time ago. DO NOT USE THIS COMPANY. The bad management and logistics are not worth the headache and false claims of convenience.

If you want a secure and clean self-storage, then this is your place! Deb is great, pleasant,…read morefriendly and accommodating.

The facility is very clean and well maintained. Having the fence and security cameras there, I know…read morethat my belongings are safe. Deb was such a pleasure to work with. The prices are very reasonable, I've had my belongings there for 5 years now and I wouldn't go anywhere else.