1. Extra Space Storage

    1. Extra Space Storage

    0

    Charlotte, NC

    Extra Space Storage

    3.7 (6 reviews)
    Closed 6:00 am - 10:00 pm
    Updated 2 weeks ago

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    Response time

    5 hours

    Response rate

    100%

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    2 years ago

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    Emily S.

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    2 years ago

    No empathy here and it's VERY overpriced id suggest storing your things anywhere but here.

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    Emily S.

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    8 years ago

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    4 years ago

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    4 years ago

    I spoke to Michelle on the phone & she was super helpful & provided a seamless experience.

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    5 years ago

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    Emily S.

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    Reign Moving Solutions Charlotte

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    This was our first time using a moving company so we were very intentional with who we chose as we…read moredidn't want anything to go missing or broken. We did a ton of research and decided on Reign as it was more expensive than other options so we figured would be higher quality. They also had all 5 star reviews so we figured it would be the best. We are now wondering why this is. They are definitely more expensive. They charge more per hour and they also charge a $350 'truck fee' that no one else charges from quotes we got. We were charged over $1700 for 5 hours. What we liked- - It was easy to schedule and they had our date available a few weeks out. They offered to set up a FaceTime to look at our items and make sure they sent out the appropriate number of trucks. - They gave us an hour window of when they would show up, and an update the morning of so we knew when to expect them. - They were nice and made sure they knew exactly what we wanted. We did one last walk through of the old place before we left. They made sure we were happy before they left the new place. We had 3 movers who were kind and seemed trustworthy. - They listened to the writing on the boxes of where to put the boxes in the new house and if it didn't have writing, they put it in the equivalent room in the new house of where they found it in the old house. - They were careful with our things and were able to unassemble and reassemble our pieces. They also wrapped up the furniture items with blankets to preserve them. - They worked quick and efficiently Why we aren't giving them 5 stars: - they stopped at the gas station between the old house and new house and arrived at the new house 30 minutes after us when we were right behind them the whole way up until the gas station. They did ask us if they could stop to get snacks but I didn't realize it would take this long and they did not deduct this from the time they billed us for. - They asked us if we wanted mattress bags for $15 each. I said yes as I figured this would be something we could keep and save for future moves. They did not leave us the bags. So we paid $30 to basically 'rent' 2 bags which I feel we should have been able to keep or not be charged for. Next time I will buy the $15 ones off Amazon that I can keep. - They took a shelf out of our entertainment stand. In the move the nails/pegs fell out. These are specialty nails to hold the shelf in. Now we are unable to use the shelf, and the piece sags without the shelf in. We have since gotten rid of it and gotten a new one. - The top of our desk will not fit properly on when this was never previously an issue and we ultimately can't fix it and will need to get a new one. - They were about to leave and I noticed something was missing so I asked about it and they had to go back on the truck to get it. If I didn't ask, they would've left with it still in the truck. - They did not deliver 2 small decorative pieces of ours that were the last items on the truck- not packed in a box. Which not a huge deal but I noticed shortly after they left, contacted the company, and they were not able to find them. We are completely unpacked and I know these things are not at either of our houses. ** which they did reimburse us for these things which we are thankful for!! Also customer service was very helpful at first when we were trying to find these items and discuss reimbursement, but then it was pretty hard to get ahold of them to confirm our reimbursement agreement and get them paid. It felt like I was tracking them down just to get our reimbursement approved and get them paid. We will likely use a different company next time we move.

    Reign did an amazing job moving my parent's this week... with an hour's notice! I can't say enough…read moregreat things about our experience with this company. They went above and beyond, their team was exceptional and the move went flawlessly! We will definitely use them again!

    M&T Moving and Transport

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    I recently hired M&T Moving and transport for my move, and I couldn't be more pleased with the…read moreservice I received! From the moment I contacted them for a quote, their team was incredibly professional and responsive. They provided a clear estimate and answered all my questions without hesitation. On moving day, the crew arrived right on time, ready to tackle the job. They were friendly, efficient, and worked seamlessly as a team. It was evident that they had a lot of experience, as they handled my furniture with care and took the time to ensure everything was properly packed and loaded. What impressed me the most was how they managed to stay on schedule, despite a few unexpected challenges. They kept a positive attitude throughout the day, which made the whole experience much less stressful for me. Upon arrival at my new place, they unloaded everything quickly and placed items exactly where I wanted them. They even helped set up some furniture, which was a huge bonus! Overall, I highly recommend M&T Moving and transport to anyone looking for a reliable and efficient moving service. Their professionalism and dedication to customer satisfaction truly set them apart. Thank you for making my move a breeze! Sai

    Ava, Josh, and Devon loaded my 1 bedroom apartment on to a U-Haul for me. They were very…read moreprofessional, very hard working, and took great care with my belongings. Despite my apartment being on the third floor and a lot of my furniture and boxes being heavy, they were able to get everything loaded in under two hours. I would highly recommend them.

    Extra Space Storage - selfstorage - Updated July 2026

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