NOTE: Shortly after I posted this review, a Clutter representative reached out to me to apologize…read moreand asked to connect so we could resolve any issues in a quick and fair way. They followed through on this and then some. Within 24 hours, I received a multiple phone calls, an updated claim and satisfactory terms and conditions that more than satisfied the issues I outline below. ORIGINAL REVIEW: I do not write reviews on Yelp, but Clutter unleashed a different beast. I used Clutter for over a year in DC. I had a positive experience with moving my stuff into storage, but they absolutely butchered getting my stuff back. Here's what happened, with accompanying pictures below. - I had wrapped my mattress using a mattress protection bag prior to being put into storage. When I saw my mattress in the storage return from Clutter, the bag had been ripped and a corner of the mattress had been dirtied. - A Clutter mover recklessly wheeled my dresser into the corner of a doorway, shattering a bottom section of the dresser and scattering wood pieces in the hallway that I cleaned myself. - When moving my bed frame into my room, the Clutter mover hit the bed frame on the wall, damaging it. My building said their vendor would charge $200 for fixing the wall. - I opted to store my guitar amplifier, a Fender Blues Junior IV. I loaded the amplifier into a box at the loading dock, placing multiple "fragile" tags on it. I recall a Clutter mover scanning the amplifier into the system. The amplifier did not show up in the system and I did not receive it during my storage return. When I asked for an original itemized list of every item picked up, they did not provide it, instead pointing to the valuation process for assessing my claim. I have every reason to believe they broke the amp or delivered it to someone else. If you are going to use them, then buy the most expensive protection plan if you're going to store valuables. But that would put the price on par with other storage companies that will actually do a job of storing your valuables. TLDR: Clutter is awful. I will never use them again. It's pretty reassuring to see the many others who agree with me. Believe us and use someone else.

I booked this service for storage for a week and then to move my items to a new address. They told…read moreme to make sure that I would be home because I would get charged if they came out and I was not there. I explained to them then I did not get a good phone signal in the basement where I was staying and asked if they could text me and they complied. The day of the move I took off of work waited for them to arrive called the office. Several times was told they were on their way. I let the dispatcher know I was at the pick up and would wait for their arrival. I also explained I did not have a good cell signal, but I would stay there and wait. He said no problem. I waited until 5 PM. I called multiple times was always told the same thing after five. The dispatcher told me that they tried to call me and I did not pick up. I'll let them know. I had called multiple times and said to text me because I did not have a signal. I let dispatcher know I was waiting at the pick up location. To make matters worse, they charged me $259 for a service that never even happened. I disputed the charge with my credit card company and finally got my money back after two months -- only for Clutter to charge me the same amount again afterward. This is unacceptable and feels completely dishonest. I would never recommend Clutter to anyone. They wasted my time, cost me money, and treated me with zero accountability. I'm furious! I thought I'd be saving money and not only did I lose $250. The company that I ended getting at the last minute was a lot more than what I had budgeted for. The only good thing was how it sounded before I gave them my credit card number.

First things first: I DID NOT USE PMS' MOVING SERVICES. I do not know the owners of this company,…read moreor anyone who has ever used them. I found them through Yelp! and did consider using them. In the end we opted to go with a company with a little more of a solid reputation, just for our own personal peace of mind. Our move is not a cheap one, and when turning over all of your earthly possessions and a chunk of your savings, you have no choice but to err on the side of caution. That being said, Jamel was an absolute delight to deal with. He spent 2 days corresponding with me about our move, the inventory, and explaining every single penny we would be charged. I cant say enough positive things about his professionalism and customer service. Unfortunately for PMS, I am not much of a gambler. If you are, and are willing to give the new kid on the block a shot, you should call Jamel. Jamel, thank you taking the time to provide me with such a detailed quote. I do wish you the best of luck with the future of your business.

This company moved my belongings today from northern Maryland to the Philadelphia suburbs. They…read morewere very professional! They had a four person crew, carts, packing supplies, and a huge truck. They were also fast once on location. What I really appreciated, though, is that they were all very friendly and polite. Most movers I've hired have been quiet and grumpy, but this company just has a great attitude. Also the price was very competitive! Very satisfied!

With my sister selling her house on Gibson Island, and with a very short turnaround to get some of…read moreher furniture, I found myself in a scramble to arrange movers from Gibson Island to Baltimore County. TMAAT was recommended and they did not disappoint! I called and spoke to Renada on a Wednesday to arrange movers for a week later. She was very patient and quickly walked me through the steps, took my inventory and answered questions. After some discussion with family, I called back to confirm and spoke with Derek who was just as professional. He suggested I might need three men instead of two and explained the pricing was basically the same. Upon receiving the emailed quote/pre-move confirmation, I noticed the starting address was incorrect. I called on a Saturday and Makayla updated the address while I was on the phone and promptly emailed it to me for signature. The day before the move I called to confirm everything and was told everything was set. The morning of the move, Jerrell called me with an ETA of 55 minutes. He, along with George and Marcus, arrived exactly on time and ready to help. All three were professional and very friendly, upbeat and positive for an early morning, and agreeable to wearing booties in the house per the real estate agent since it had been raining for two days. I admit they had bug eyes when I pointed out extremely heavy patio furniture, but they got right to work and were careful and efficient. They wrapped mattresses and patio heaters, were very careful with artwork and followed instructions of where to place the items as they took them off the truck in Baltimore County. I had paid $100 deposit prior to the move, and this amount was included in my final payment, which was shockingly the exact amount they quoted me in my estimate. No upcharges or extra fees. I honestly expected about $200 more in fees since I was right at the 6-hour deadline. I appreciated their honesty and integrity with my belongings and my money and time. They made moving day way less stressful and a positive experience due to their timeliness, professionalism and kindness, not to mention their lighthearted and friendly attitudes. I would definitely use this company again and hope to get these THREE MEN AND A TRUCK: Jerrell, George and Marcus. After the move, I got a couple of texts from Seth asking how the move went and asking for some follow up. I appreciated the reach out, as it showed the company values feedback.

I'll be blunt: fuck this company. I'd give 0 stars or negative if I could. I should've read more…read morereviews prior to hiring these incompetent people. Now, reading the other reviews, I feel like I dodged a bullet in a way. I'm actually flabbergasted this company is still functioning or allowed to operate. I plan to complain to BBB. To preface: I honestly don't even know what location my movers were coming out of. The paperwork was inconsistent. My paperwork listed Crofton, MD, but the individual I spoke with over the phone said they just have their Red Branch location now, so I assumed that's where they'd be coming from. I wouldn't trust any/either of the Maryland locations at all though. I booked a move roughly two weeks ago. A SMALL, very SIMPLE move. Just about 1 bedroom worth of stuff to a studio apartment 30 mins away (Dundalk to Towson). I spoke with Chantel on the phone and she was relatively nice and helpful. I paid a $100 deposit. As the move approached I received numerous calls, voicemails and texts to confirm my move. I confirmed with them over the phone. My new building is a high rise and I had to reserve a loading dock and freight elevator and the reservations are 3-hour time blocks. I blocked off 11am-2pm at the loading dock, informed the movers of this, and they assured me they would be at my place to begin the move between 8:30 and 10am-ish. At 9am I got a call from Two Men and the guy said he wanted to be "really transparent with me" and informed me that he had a "bunch of guys with the flu called out sick" and he would be unable to perform my move today. He asked if I could reschedule my move for 4 DAYS LATER on CHRISTMAS EVE. Are you fucking kidding me??! All my belongings were in boxes, I had slept on the couch because I took apart my bed and moved my mattress (in order to make the move easier for the movers), and I had nowhere to sleep for another 4 nights, nor any clothes, shower items, etc because everything was IN BOXES READY TO MOVE. What the hell?! I had this reservation for 2 weeks!! He then said he could do it tomorrow (so somehow he went from "I can do this 4 days from now" to "I can do this tomorrow" ??). He said he'd do it at a discount. I asked how large of a discount? He said he couldn't tell me LOL Are you kidding me? You're offering me a discount but can't tell me how much, what a joke. Unacceptable. At that point I was 1) running late to my loading dock reservation time, 2) very upset and angry, and 3) had a VERY bad feeling about these movers and no longer trusted anything they said or had to offer me. It was so obvious they were lying blatantly to my face lmao They really think I'm fucking stupid. I don't believe for one second that "all your guys are sick." Boo fucking hoo. Not my problem. Hire more employees so you can cover for the ones who are out sick. I am PAYING YOU to do YOUR JOB! How do I even know your guys are "sick" for real. I doubt they're even actually sick. They were probably just out late drinking the previous night or whatever and called in "sick." Whether they're sick or not is not the point. The point is that I DO NOT CARE, I paid for a service and I expect that service to be carried out. I got so pissed, I didn't even bother to call these idiots back. I am lucky to have some very supportive, very kind friends who stepped up for me and we performed the move ourselves in roughly 4 hours; myself, one man, and my (currently pregnant) best friend. To be clear: my PREGNANT best friend (who can't lift heavy objects at the moment) was more helpful than these ""two men."" Thanks to my friend's help, I completed my move without this shitty company, and I also got my deposit back (after my friend advocated for me and demanded it back). DO NOT HIRE. DO NOT LET THESE PEOPLE LIE TO YOU. DO NOT LET THEM LEAVE YOU HIGH AND DRY. DO NOT TRUST. I truly don't understand how they can expect people to simply reschedule a move the day of. A move is a pre-planned, pre-arranged ordeal. I don't need to explain this but many moves have a time constraint: my time constraint was just a loading dock, but often times people absolutely HAVE to have all their belongings out of a place by a certain day and time or their stuff could simply be thrown in the street. Sometimes emergencies happen and people have to move out FAST (for safety reasons, for their kids, so they can start a new job right away, etc). I'm lucky I wasn't currently in a situation like that, but it's unacceptable for a moving company to cancel on you last minute or not show up when your whole life revolves around your move and your housing situation. I am ultimately so glad these people never touched any of my belongings. My friends and I used our collective strength, motivation, savvy, and hustle to complete my move with one platform dolly and 2 SUV's. My friend said it best: it's a case of "if you want something done right DO IT YOURSELF."

I'm not one to usually leave a review but for this company I had to do it. They were so organized,…read morerespectful, and friendly. The owner Anthony communicated with me throughout the entire process. He was patient and answered all of my questions. They carefully wrapped my heavy furniture in blankets and nothing was damaged. If you are looking for someone that will care for your things as if they were their own (we had some very fragile items!!!) then this is the company for you. Thanks again Sebastian Moving Baltimore for your help!!!

Couldn't recommend Sebastian Moving more! Anthony was excellent in communication prior to our move…read more The team of movers arrived right on time and quickly & efficiently packed up our things for us. They were professional, courteous and all wore masks in light of Covid. There was no damage to the walls or floors of our new home despite the heavy foot traffic and all the items that were being move. Well worth the money.

The person who completed my initial assessment was Diane Linville. The moving coordinator was…read moreStephanie Miller. I have worked with United Vanlines/Perry Moving twice. Once from Indiana to Baltimore City, and the second from Baltimore City to Michigan. The first time I moved with them, the moving coordinator I worked with was very communicative, checked in with me throughout the moving process (including when my items were being picked up), and was conscious of my anxiety levels. The second time I moved, I needed to contact Stephanie to remind her of upcoming deadlines, follow up with her when she said that she would get back to me and failed to do so, and was also unprofessional at times, uttering profanities like "retarded" in reference to the move itself when on the phone with her. What's more is that one of my inventory items never even arrived to me. They launched an audit to find the lost items but came back empty, so I guess one of their workers just walked off with it. The pay out on the audit also was less than half of what the items were valued at. Some of the items that were lost can't be replaced. Like how does something just walk off? You're a moving company that specializes in moving things, and you're one of the most expensive brands in the market with guaranteed service. On a positive note, the people who picked and dropped off my belongings were very professional, on time, and handled everything like glass. Don't think I'll work with Perry again.

This has been, by far, the worst experience I have ever had with a moving company…read more The problems started the day before our scheduled move. The company called to tell me they didn't have a driver and wanted to postpone the pickup. I explained that our flights were already booked for the following evening and that postponing was extremely difficult. Nevertheless, at around 6:00 PM that evening, they emailed to say they still couldn't find a driver, essentially forcing us to delay the move. We had no choice but to reschedule our flights, incur additional expenses, and postpone our travel, all because the company failed to honor its commitment. We had also made it very clear that the movers needed to arrive no later than 8:00 AM on the new date because carpet repair technicians were scheduled for 8:30 AM and a professional cleaning crew was arriving at 11:00 AM. The company assured us they would arrive by 8:00 AM. Instead, no one showed up until after 9:15 AM. The delay forced our contractors to wait, resulting in additional charges. The most upsetting part happened during loading. Our daughter's viola, worth about $4,000, was accidentally loaded onto the truck. Because it is a delicate wooden instrument that can be permanently damaged by prolonged exposure to summer heat, we immediately asked the crew leader to retrieve it. He assured us that once the truck reached the warehouse, they would unload it, locate the viola, and ship it to us via FedEx. We trusted his word and allowed the move to continue. Six days later, the shipment still has no driver assigned. Despite multiple phone calls and emails explaining the urgency, the company has refused to retrieve the instrument or expedite the whole delivery. They even told me that the crew leader's promise "doesn't count." Meanwhile, the truck is sitting in extreme summer temperatures, putting our daughter's instrument at serious risk of irreversible damage. Today, they stopped answering my phone calls altogether. Instead, they replied an email by telling me to contact United Van Lines about its delay policy, effectively passing the responsibility elsewhere instead of resolving the problems they created. My family has been patient, cooperative, and reasonable throughout this process. We rearranged our travel plans to accommodate the company's scheduling failure, yet they have repeatedly failed to keep their promises or communicate responsibly. I am a professor and clinician who cares for cancer patients. In both my professional and personal life, honesty, integrity, and keeping the promise are fundamental values. It is deeply disappointing to experience such poor communication, broken promises, and lack of accountability from a company entrusted with transporting our family's belongings. By now, I still have no idea when our household goods will arrive or what condition they will be in. If you're considering this company, I strongly encourage you to think twice. Based on my experience, I cannot recommend them.

It had been a very long time since I last moved and the last company was all booked up on the date…read moreI was looking for assistance. So after receiving a few quotes from a handful of businesses, I went with Potomac Moving due to the speed of their response, clarity in communication, pricing and overall warmth and professionalism. In our first phone call to walk though my needs, they were very assuring and accommodating, which is a such a relief in the midst of stress and coordination that comes with planning for a move. They were also always very responsive in the few times that I reached out between the time I paid the deposit and the actual move. A night or two before, I sent at email regarding wardrobe boxes, since I was debating whether or not I should buy and have a few delivered to me. The owner responded quickly, assuring me that wardrobe boxes were tried, true and if I wanted to buy any directly from them that I could. That ended up being a great call, because they were able to properly enforce the boxes so that even the boxes filled with my heaviest coats remained in tact. On the day of the move, the movers were communicative regarding their arrival time. They were also very nice and hard working. I had a few large furniture items that needed to be disassembled and they ended up being quite beasts to tackle. But they worked diligently to break them down. Once it came time to move things to my new place, that was a breeze. One gesture that I thought was just so classy, was the owner called in the middle of the move to check-in on how things were going - I really appreciated that. Overall, would definitely recommend PMC - they're easy to work with, fair and transparent about pricing and you're sure to be met with professionalism!

Worked with Potomac for my recent move within Hyattsville MD. The support team was helpful in…read moreproviding an estimate and confirming date/arrival window for the moving team. Our movers - Eddie and Eduardo were on time, professional, and incredibly efficient. They had us packed us and moving into our new apartment within 4 hours. Price was within the range of the estimate and worth it for the time and service. Will definitely work with Potomac moving company again in the future. Highly recommend their services. Thanks again Eddie and Eduardo. Truly appreciate your help

Right on time. The guys were professional and so helpful. Asked questions when they were unsure of…read moresomething. I appreciated that. Knew what they were doing and did it well! Great price too! Would highly recommend!

Just amazing! I highly recommend them. Very punctual, super…read morefriendly staff, try them out for yourself.