The facility is very clean and there is a staff member onsite…read more These are extremely honest people who go out of their way to accommodate your needs. I was with another storage company where it was filthy, no one onsite, broken elevators and no carts. State Route Storage is a refreshing change. You can't go wrong with them.

Friendly staff, clean facility, temperature controlled.. We keep over 400 flags with flagpoles…read morethere from Fort Square in Quincy. Had a problem getting into the building, called the phone number and a manager was there within 15 minutes to let me in

Great experience! Clean, climate controlled, secure and easy access…read more We had complicated needs with multiple furniture deliveries over several days. Paula and Romaine were incredibly professional, gracious and helpful. Excellent responsiveness and communication. They really went above and beyond to make the impossible go smoothly. So glad I picked Extra Storage on Washington St.

Isai was really kind , helpful . He walked me through every step and walked me through the units…read moremake sure I don't get lost, and to the process since it was my first time doing it. He even catch a mistake on my account and promptly corrected it. It was a must for me ,making sure I leave him a review. Good job to Isai , He deserves a raise.

I just moved out of my storage unit after 6+ years. At one time, I was using two units (and…read moreconsolidated to one) on the same floor. I've been on the 4th floor since I rented here. I've consistently found this to be an effortless storage facility. Plenty of 4-wheel dolleys, a large elevator, ample parking and ramp space, and generous lighting. In the 6+ years I stored books, music, a Cycle Shell, stereo gear, and more here, everything remained pristine. Highly Recommended!

Very helpful and thorough staff. The facility is clean and well maintained. I appreciate the help I…read morereceived in securing my unit and the invitation to reach out if I had any questions. Special shout out to Tim and Chris!!!

Find another place or Storage Company. #1 there's a guy that works there who have a power trip…read moreevery time #2 No notices on Rent going up you find out when they charge your card BUT the worst is my storage went up in rent x3 the normal rate which was supposed to be $110 a month and ended up paying $309 a month. That's ROBBING everyone there excuse was always "oh well rent goes up as we see how much occupancy we have left" smh They are friendly until the trial end period so make it a short stay or stop living to keep an eye out on how many vacancy is available and calling them each month. Search Extra Space Storage Reviews on google millions will show same story wish I had done that before now

Really disappointed. After a huge rent increase last month I just went to my unit and had a mouse…read morerun out of it. Some of my things are ruined and there are droppings everywhere. The office seemed completely unconcerned and just told me to call insurance.

I rented a 5×5 locker here last month for advertised price of $43/month. They wouldn't tell me how…read morelong that price would be in effect. Local office-no. Natl,-no. Regional-,no. Squirrelly people. 1st month cost $71 w admin fees. Now the second month is $47. Classic bait and switch. They won't tell me. Probably 4$ increments until $80/mo. Or more.

DO NOT USE THIS STORAGE UNIT. NOT CLIMATE CONTROLLED AS ADVERTISED. I had water damage on about 1/3…read moreof all of my items! Also paid for the insurance and that didn't do anything! They do not cover water damage or mold! Lost thousands of dollars in furniture and got nothing for it.....

Michael and the Cubiq team went above and beyond for us. They dropped off cubes, picked them up on…read moretime, stored them and even arranged a summer delivery for us. Very accommodating and helpful. Save yourself the hassle during college move in and move out. They also store oversized items and their efficient scanning system leaves nothing to chance. We highly recommend them.

Michael and the cubiq team were absolutely fabulous. Every dropoff and pickup was timely and…read moreseamless, and I SO appreciated their help in moving my things into a new apartment (with no elevator). Super friendly and amazingly efficient, will definitely be using Cubiq again next time!

Horrible ! DO NOT RENT A STORAGE SPACE HERE!! Unethical unprofessional disrespectful . Imposes…read moreunfair unethical foreclosure fees for customers who bank acct was hacked. Terible Tom on site manager. disrespectful to customers. Charges $20 for a lock. Unethically raises rates on a $23 5x 5 unit to $95. Worst company ever. AVOID!!!

Nice friendly staff, accommodated my storage needs and online price on the spot. A lot of bays for…read moretruck which works perfectly for me as I have ton of heavy stuff. Good convenient location. Recommend!

This isn't a 1 star review. It's a -1star review. They are definitely in the sub club. Starting…read morefrom day one there were problems. I made an appointment online to view a unit. When I arrived the door was locked. So I called and received no answer. I then called the main number and all they could tell me is that someone was there, somewhere. So after almost an hour an employee came and unlocked the door to show us the unit. The unit was the size I was looking for and it was easily accessible on the first floor. I agreed to take the unit. Almost every time I went to use the storage I could not find a dolly to use. They only had 2 and no one ever returns them. So they aren't any help but they are somewhere in the building like the employees. One day I received a call from my wife while she was in the unit. She was disgusted. There were rat turds inside of our storage unit. We had all brand new furniture in there and it wasn't there for the rats to enjoy. My wife told the employee on-site and they told her that they will give her some Rat Poison to put in the unit. SMH. We were on vacation the following week so there wasn't much we could do at the time. A few days into our vacation I received an email stating that the rental fee for my unit was being adjusted from $212 to $310. I guess it was being adjusted due to the higher than quoted rat occupancy. The day I returned from vacation I went to another storage facility and signed a lease agreement and went to Prime to give them my notice... Stay away, far far away!

Do Not Rent Storage here, there are much better options. They quoted me a rate, then "oh by the…read moreway" you have to have insurance which adds a chunk to the real rate. Then after a couple months you find out the rate was a tickler rate and the "real" rate is 50% higher after you have moved all your stuff in and are stuck. There was water intrusion pooling in my unit the first month and water elsewhere in the building after every major storm. It is "climate controlled" but not water entry controlled. The entry to my area of the building was filthy and never cleaned. I tried to clarify something in the contract and was told not to worry about my concern (but they would not put anything in writing). All this in 3 months. I sucked it up and hauled all my stuff to another place. Don't make the same mistake.

i came in a couple days ago and was greeted by a worker by the name of David. He was great and…read moregreeted me with a smile! I proceeded to ask him about box prices and sizes! I informed him that I am moving and might need a dozen boxes. Instead of him staying behind the register he came over to help me and even told me about some options that would help lower the prices if I were to get a certain one! All in all he was great and even informed me to rent a vehicle way before I move so the prices aren't to high! I guess that's because around the time I move, he said that's when college students rent as well and that's when prices are at its peak! Definitely will be back do to this kind service and will recommend to friends!

I rarely leave negative reviews, but this experience with U-Haul was unacceptable…read more We reserved two trucks a full month in advance: one for June 26 and another for June 29. The day before our first rental, U-Haul changed our reservation from the Hyde Park location to a Mattapan location for the 15-foot truck we had reserved. When we arrived in Mattapan, the location was locked with no employees present, even though there was a truck parked behind the building. We called the number for the location and could not get any meaningful assistance. We then contacted U-Haul customer service, only to be told there was actually no truck available there and that we had to return to the original Hyde Park location. When we got back to Hyde Park, the 15-foot truck we had reserved was no longer available. The only truck they had was a 10-foot truck. Since we were in the middle of moving, we had no choice but to accept it. Because the truck was much smaller than what we had reserved, I had to make two trips between Milton, MA and Western MA instead of one. This significantly increased our mileage, time, fuel costs, and stress. To make matters worse, U-Haul attempted to charge us for the additional mileage even though it was only necessary because they failed to provide the truck we had reserved. We filed a complaint when we returned the truck in Western MA. The situation got even worse on June 29 when we arrived to pick up our second reserved truck. We were refused service because an "eAlert" had been placed on our account over the disputed mileage charges from the first rental. We spent more than two hours trying to reach customer service. We even requested a callback from another phone because no one answered the line we had been holding on. When we finally spoke to someone, we were simply told that we had to pay the disputed balance before they would honor our second reservation. As a result, we were left without a truck on the day we still needed to finish our move. The most disappointing part of this experience wasn't just the initial mistake--it was the complete lack of accountability afterward. We made our reservations well in advance, yet U-Haul failed to provide the equipment we reserved, charged us for costs caused by its own error, and then prevented us from renting another truck until we paid those disputed charges. Moving is stressful enough without having to spend hours chasing customer service and being penalized for mistakes that weren't ours. I hope U-Haul improves both its reservation system and its customer service so other customers don't have to go through what we did.

These guys are lifesavers. They moved my daughter in Boston and were beyond professional and…read moreaccommodating. Time was of the essence for her to move and these guys simply CAME THROUGH! They were prompt, efficient, quick, reasonably priced, and flexible. True professionals. I truly cannot recommend them enough and I want to thank them for a job PERFECTLY done.

Daniel and John were timely, organized, efficient, careful, thoughtful, professional and kind. We…read moreare truly wowed by their attention to detail and ability to accomplish everything our move entailed just as we had envisioned it. We are so grateful to them and can't wait to call them again in the future. You cannot go wrong hiring Exela!!! This is our second move with them and they are the absolute best. Thank you, Daniel, John and the Exela team!