Not a great experience at all. Original sign on rate was $132 for a 10x10. By time I had to move…read moreout (unreasonable monthly rate and lack of insurance coverage solutions) almost 2 years later, the monthly price was $270. I had insurance the entire time, yet when I sent photos regarding the mice infestation in my unit which ended up ruining my couch, rugs, and other property - I was left on read and messages were deleted from my account. I ended up having to throw away about 70% of my belongings due to mice chewing through, mice pee and fecal matter. Not to mention the camp of homeless people who live at the back of the property right on the other side of the fence. DO NOT RECOMMEND.

What a disgrace of a company. I had so much of my furnishings and clothing ruined from water…read moredamage from their roof. I left many messages for the manager to call me, nothing. You can't ever get a real person on the phone. I lost thousands in furnishings and clothing from this crap company. This company sucked in every way. Complaint to the better business bureau

We recently secured a storage unit. We checked out a few in the area and Cranberry Self Storage…read morechecked off all the boxes on things we needed. Sarah and Chelsea were great. They were very friendly and helpful. If looking for a facility this is the one to go to! We had to upgrade on our move day and they couldn't have been more accommodating to us and the movers. Thanx again. Chad & Marie

Top-notch storage facility. The only thing you might have a problem with is finding a rental space…read morebecause they are very popular. Great service. Clean facility that is secure. I recommend it.

Excellent service. Their large outside unit made the big job of moving a household across the state…read moremuch easier than we expected. Jon and the staff accommodated our changing schedule with ease and professionalism. We highly recommend Middletown Self Storage and would use them again without question. Thanks, Jon. Oh and thanks for the recommendation regarding movers. The Handy Guys worked out great.

The management (2 men named John) could not be more pleasant and helpful. Our space and the entire…read morefacility is immaculate and secure. Can not say enough positive things about Middletown Self-Storage!

They price gauge, raising prices dramatically every few months-- even though they're advertising…read moremuch lower prices online. Regional manager never calls you back, even after being a customer for years when you try to get price adjusted. App doesn't work properly for payments resulting in late fees. No lights in units. Climate controlled units are nearly as cold and damp as outside in winter. Pigeons must be in units because some of my furniture had white bird poop spots on it. Just moved to a to facility, warm inside, lights and 1/3 the cost. Stay far away from CubeSmart.

I reserved my storage unit online. Brought my stuff to it the next day. The process was easy, the…read moreprice was good, and the manager was friendly.

Facility is clean and functional! Staff is always helpful and readily available to answer questions.read more

Not only is the place always clean, but the customer service is fabulous. Always willing to help in…read moreanyway! Always pleasant.

very clean lots of security easy to sign up great prices highly recommend staff was very friendly…read morecredit cards were accepted

Rude and nasty customer service person, it was like they couldn't believe they actually had to do…read moretheir job. Avoid at all costs, they don't care about what you're storing, regardless of value

I would not use this company again. We were scheduled for 3 guy's, they sent 2 and a guy who was…read moreworking his first shift ever. He was so out of shape that he was gassed in the first three hours. He stood and watched the guy in the truck pack the truck. Training is not supposed to happen on the job if a client is paying for you as a worker. I'm 57 years old and I had more hustle in me than this young guy. Half way through the move they sent another guy to help out and keep the cost of 3 guys but he had smoked-up and also ran out of energy before the job was done. My boxes were all labeled and they piled them up in the living room. I had to ask them to bring them to the kitchen etc. They wanted me to pay before they were even finished. There's more to write, I just don't want to relive it. Not once did anyone act with urgency, I moved the entire storage unit myself. If I would have relied on the movers it would have cost me two more hours. The trainee scratched my kitchen table, I brought it to the lead movers attention, it did not factor into reducing the cost. If I damaged a clients property I would expect to be charged, no consideration was given when we paid the bill.

A Cautionary TALE Do not use any Service Organization in Rhode Island because the Attorney General…read moredoes not protect consumers. In August 2016 J&M Moving of North Providence Rhode Island moved all my belongings from Natick MA into storage. I moved to a furnished condo in South Carolina and in February 2017 I called J&M to bring my furniture to South Carolina. In March a load arrived although the carrier had no help, and I had to hire someone to help him move my belongings. Much of my furniture was missing. I called J&M. They sent another load 6 weeks later and indicated that a top had come off a container with much of my fine china a crystal. I was never told this although I was present for the entire move. J& M arranged for another carrier to ship my fine goods. They arrived IN A CARDBOARD BOX even though I had packed everything carefully in a hard sided enclosure. Pictures of my broken items are shown later. Much of what was broken was priceless 19th century china. J&M paid a china claim but I believe it was because they put in a claim against the other carrier. I was still missing half of an oak vanity and a large container of horseback riding gear worth a great deal of money. J&M do not answer my phone calls or respond to my requests. The attorney general's office in Rhode Island has not responded to my complaints. I received a short email saying they did not know whose jurisdiction this falls under and were investigating this.

We went in on a Saturday,. The person on the office was Jeremy. He listened to our needs, and he…read morewas very knowledgeable. He showed us as many units as we wanted to see and we didn't feel like we were a bother. Great customer service and we are glad that we worked with him. Thanks, Jeremy.

You need to deal with the local manager rather than the call center. All of my dealings with the…read morecall center have been quite infuriating, but just spoke to the manager at the Swansea facility and he was helpful and understanding...