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    Extra Space Storage

    5.0 (3 reviews)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

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    1 month ago

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    10 months ago

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    2 years ago

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    All Storage - Seven Hills

    All Storage - Seven Hills

    (41 reviews)

    Anthem, Southeast

    I rarely leave negative reviews, but this experience warrants one. After a previous interaction…read moreinvolving my fiancé, I reserved a storage unit online under my own name, paid the required reservation fee, and received a phone call from the facility confirming my reservation and telling me to come in. During that call, I explained that I wanted the unit to store boxes. My purposes for reserving the unit had absolutely nothing to do with my fiancé. When I arrived, the on-site manager, Ronda, immediately informed me that I would not be allowed to rent because of my association with my fiancé. There was no discussion of my application, no opportunity to explain anything further, and no indication before I made the trip that my reservation would not be honored. What makes this especially frustrating is that someone from the facility had already spoken with me by phone before my arrival. If the decision had already been made that I would not be permitted to rent a unit, a simple phone call could have saved me the unnecessary trip, wasted time, and fuel. Instead, I was instructed to come to the facility only to be told upon arrival that I was not allowed on the property. After I escalated the matter to corporate, I was told my reservation fee would be refunded. The most frustrating part wasn't even the refund--it was the way we were treated. Forwarding a confusing internal email stating the fee had been paid by cash or check instead of answering a customer's questions directly, refusing to acknowledge obvious errors, and making us escalate to corporate for a resolution came across as childish, evasive, and deeply unprofessional. Businesses certainly have the right to decide who they rent to. What customers deserve in return is honest communication, respect for their time, and follow-through when a refund has been promised. Unfortunately, that was not my experience with the Seven Hills location, and based on my experience, I cannot recommend it.

    Terrible. Checked online for availability, drove across town to rent a truck and they stop renting…read moreat 4pm even though the location closes at 4:30 and employees were just sitting there. Paperwork and rental prep takes no more than ten mins. Save your time, walk your belongings instead of coming here, you'll get there quicker.

    StorageOne Maryland Pkwy & Cactus

    StorageOne Maryland Pkwy & Cactus

    (17 reviews)

    Southeast

    Storage One off of Cactus gave amazing customer service!…read more They went above and beyond with customer service! I've been to other locations that had office hours but when you show up at 1000 it says, "will return at 1pm!" Although carts are only available during business hours, there are an ample supply of them. The facility is clean, air conditioned below 75 and well lit with motion activated lights (very helpful if you are terrible at navigating a maze!). I always know where I've been! Signage inside indicating directions their office and then another sign directing to restrooms.

    Sherri, the manager, provided extremely poor customer service. I've rented a storage unit from this…read morecompany since May 2025, and I reserved my U-Haul a week in advance for a 3:00 PM pickup to ensure everything would go smoothly. However, when I arrived at the scheduled time, no one was there, and I wasn't helped until 3:45 PM. I explained that the delay put me an hour behind schedule and asked if she could offer a discount since I couldn't check in online without the keys she had. She responded that she "doesn't work for U-Haul," had other customers, and would not provide any discount--without even offering an apology for the inconvenience. This was especially disappointing considering I've been a customer here for the past six months. While I was in the office, she was also openly discussing issues about people living, cooking, and defecating on the property, which was very unprofessional. Based on this experience, I would not recommend using this location.

    Extra Space Storage

    Extra Space Storage

    (8 reviews)

    Southeast

    We were moving from California to Nevada, and needed to store a couple of things. So we went…read morelooking around for storage facilities near our new home. It was great to find extra storage space about a mile from the house. I got to say this, of all the storage places I have utilized in the past, this one had the most friendly and welcoming staff that I had met. They made the process super easy and super quick. At one point, I needed to upgrade my storage to a larger unit, but that was handled super easy and quick. The only negative thing I have to say, and this is not aimed directly at extra space storage. Storage rates across Las Vegas have gone up exponentially. Make sure to ask about discounts and possible other lower cost options when moving in. Plus, the nice thing about extra space storage is that if at all possible, they can lower your rates. Overall, renting from extra space storage was a great option for us moving into the Las Vegas area. I highly recommend them if you are ever in need to put some stuff in storage. Bottom line? If you are looking for a clean, safe, well-kept storage facility, you could do no better than going with extra space storage.

    I previously posted about frustrations I had yesterday with not having access to my unit and no one…read moreon site to help. I wanted to alter it because I know property managers are not at fault for all of this. Whoever is the owner needs to step up. We were offered an "air cooled" unit. Upon entry it was equivalent if not hotter than outside (106). There is no world in which there was anything being cooled. The property manager was nice enough to submit a refund request and we went down the road to a competitor that was cheaper and actually air cooled. These units should not be advertised the way they are.

    Extra Space Storage - selfstorage - Updated August 2026

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