Corporate ran, very strict policies needs to adjust to people. Offered a full year upfront they didn't budge.

THERES RATS !!!!!! There's an opening inside the storage at the top so they can hop from one storage to another. I have furniture, fridge, washer and dryer and there is rat poop everywhere read more

People are very nice and welcoming, the premises is clean The only problem is the unusual heat within the storage areas. It so hot you can't work in there. Plus a lot of things ( except metals) gets ruined after a while. Maybe they can put up some little windows so the place gets aerated. Please do something about it. With the fees you charge the customer expects a normal service; nothing unusual or out of the ordinary. thanks read more

Highly unprofessional and talking to Matilda is actually like talking to a brick wall. Rent storage anywhere else to be honest. read more

The management and the employees they didn't respect the client at all even they can't open the door if there's any problem the manager he is Very aggressive with the clients , and they increase the rent by theme self without notes 2 times a year. This my experience with them! read more

Extra Space Storage - Outside - Self Storage Near Me - Huntington Beach, California

Run away from this place! Don't even consider renting a unit your belongings will be stolen! I had my unit broken into, the burglar was able to make out the code on the lock. No one knew I had a storage unit, no one knew it even existed. To me it seemed like it was an inside job and funny thing is when they tried to look up the footage surveillance of when the last time I was there, funny thing is that they couldn't "find me". I had thousands of valuables stolen from me and I was only able to get a forth of what was taken. When I filed the police report the officer had told me that break ins are very common at that specific location. So please save your money and take your business elsewhere. Also, when I was moving out my belongings I had ran into another tenant that experienced the same thing, stolen valuables, they were also moving out. read more

So this was few years ago,,,BEWARE your rent will go every couple months, my locker was clean,,, so that was a plus but lots of Termite droppings,,,Also FOR SURE you will get broken into, my locker was broken into they took almost everything, the thing is they did not even call me and Tried to cover it up,,,I made a police report... I went to my unit my key did not work , someone put a new lock on it went to office...they played DUMB,,,,long story short the story came out when i called police,,,the office guys said 5 units by mine was broken into, come to find it was a meth head that a unit next to mine,,,I did have ins, i got a check for 2k,,,,, but they took so much photo alumbs and most of my stuff, I just went in and took what was left,,,,and left everything else,,,,,,LOL i guess they got rid of my stuff,,,,and also they CLAIMED a retired Police officer lived in the Apt upstairs LOL sure read more

It's OK, kind of expensive but when you're in a pinch and need a storage then this place is good

People here are very nice. Facilities are clean. The only issue is they keep raising the rates. I was told by an employee "Our business model is for short term rentals only - therefore we will continue to raise our rate to meet demand because unit **** is in demand" So essentially once you pay them for a certain period of time and they have made enough money off you, they will raise your rate continuously until you leave and the new person comes in and pays the "higher rate" Last I checked that is called slum-lord tactics. Here is my history: 2022 $68 2023 $94 2024 $114 (reduced back to $94 due to my complaint) 2025 $120 - new increase. So the strategy is get you in: make the money: get you out with new rate. People are really nice and facilities are clean but business model is somewhat shady. read more

I have used extra space storage in the past and have recently started using extra space storage Huntington Beach location again. Both experiences have been amazing. Anytime I have an issue or question Joe goes above and beyond making my storage experience a positive thing. Thanks again Joe! Jennifer Cram read more

Excellent secure respectful staff no loopholes simple move in I recommend that you choose here read more

They get you with a low rate initially. After 3 months, expect a 25% increase in your fee, without warning. Move out process leaves me feeling off- why isn't anyone at the front desk, Tuesday, May 28 at 1:00pm, to help confirm move out process/questions. Why is nobody answering phones Wednesday, May 29 at 11:40am. If you can envision the following then you understand the level of customer service you get-- There was a gentleman who saw me walk up to extra space's office to get help with my move out, and asks if I work there. At the same time he is on the phone with someone, purportedly from extra space, who is telling him they won't be in until "1:30pm". All this to say- I moved out- I packed my stuff. Wasn't able to notify anyone so here is my public decree that I have moved out of your smelly, wet, moldy storage units. Don't charge me/update your records. Adios! read more

I had such a great over the phone encounter with Isaac. He called me because my payment was late. I had the easy pay automatic payments but I had an expired card as of last month so my payment didn't go through. I payed online thinking the new card would be enrolled. Turns out it wasn't so I was late again. He was nice enough to take the late fee off this one time since it was past the 10th where they charge you a late fee and I hadn't had one before. I also asked him about other options because my storage has doubled in price and he was nice enough to put in a request to lower my fee. I haven't been working much due to a family illness so every little bit counts and I really appreciate he took the time to try to lower my fee. He didn't have to do that. Great customer service and very thoughtful and kind human. You can tell from his voice and demeanor. read more

Great customer service. Only complaint was of termites in the unit. But the company is doing what they can to manage it. Just be aware.

Isaac Alfaro: He's Professional, kind and extremely helpful. He is an asset to Extra Space Storage and provided excellent customer service. He is the reason I'm there. Helena read more

When life throws you a 'move right now" curve ball, this is a home run!! I am happy to say that I just rented a unit from Keith, the assistant manager. He was so professional, amicable, & helpful & took great care to fit my requested criteria perfectly! He lives on property so there is 24 hour surveillance here. Their hours are very accommodating w/6am-10pm accessibility. The entire place is very clean & well kept. I rent another unit in Texas long term for my other home & have found Extra Space to be a fantastic company & genuinely nice & helpful people! read more

Extra Space Storage - Keypad gate access & smile!! There are cameras all around for safe celebrity status;) - Self Storage Near Me - Huntington Beach, California

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I highly recommend! Professional, knowledgeable and incredibly Customer services. Huntington Beach, CA. read more

Really easy and smooth process to renting a unit. Brittany helped me and was so amazing! You'd think she's been working there for years. She was really kind and went out of her way to make it a good unit for me. Units are exactly as described and it's easy to access. Hope this experience stays as good as it started ! read more

There is a lot of theft at this facility. The Manager is rude. My unit has been robbed. And The manager has not done anything to assist the police with investigation. In fact they asked me to move out! I was told they had many cameras and good surveillance on the property. Then why they have not done anything to identify who did the theft!!?? They do not have many cameras there. And if your unit is robbed nobody will help you! I suspect people who work at the facility did this. Horrible !!! Horrible place!!! read more

Hello everyone needing extra storage! I wanted to shout out how impressed I was after many, many, many months going to my storage unit! They had increased the security in two areas!! The gate code was updated and the extra security going into the unit door!! Awesome!! That 2nd layer of security was very appreciated by myself being a woman!!! The storage site was incredibly clean!!! I didn't know what I was going to see when I opened my unit since it had been so long! No silt. Spider webs...bugs!!! Just as I left it when I left it!! When I was leaving Ronny was doing a perimeter check and asked if he could put the dolly away for me! He asked what else he could do to help...I said my monthly rent had increased periodically and I was struggling now. He was going to check with the owner to see if anything could be done. Which I can report was approved! I was so impressed how clean the property is even the restroom !!! Thank you everyone for all your hard work and dedication to protecting "our" STUFF read more

BEWARE!!! My storage unit at 7471 Warner Ave, Huntington Beach CA 92647 was discovered burglarized back on April 12, 2022 resulting in a loss totaling approximately $10,000. It was determined that my heavy duty Masterlock 80mm disc lock had been picked. I filed a claim and made a police report with HBPD. Dealing with the aftermath was an incredibly difficult, demoralizing and frustrating ordeal for me--so much so that it has taken me 4 months to muster the willpower to bring this matter to your attention. I asked the facility manager why there were no indoor security cameras installed to help deter thefts and provide clearer surveillance video to assist police in catching thieves and she informed me that Extra Space corporate office deemed it unnecessary for that location since there weren't enough formal complaints filed to warrant the extra expense. I found this upsetting to hear and unacceptable. In other words, Extra Space corporation would rather put our valuables at greater risk of theft than to do the responsible thing and install interior security cameras to monitor the hallways! I find this practice grossly negligent and glaringly irresponsible and I am requesting that this issue be escalated to Extra Space corporate offices and have them install interior security cameras at this facility. Unfortunately, until interior cameras are installed I am compelled to leave this location with only 1 star. Storage facilities are very easy and very vulnerable targets for thieves. I discovered several videos on YouTube demonstrating just how easy and fast a lock can be picked using the right tools. In fact, when typing "how to pick a disc lock" on YouTube I found the very same lock I used (Masterlock 80mm) as the 3rd top video that came up, while the Extra Space standard issue lock was 2nd! These videos have been watched thousands of times. It's incredibly distressing to learn that anybody can buy lock pick tools on Amazon and learn to crack open a storage unit in a matter of seconds! This startling realization led me to ask the manager why Extra Space corporate offices have neglected installing interior cameras and her answer was just as disconcerting. She stated it's because the majority of customers who are victims of burglary don't bother to report the matter to police or even file an insurance claim. I can't speak for their reasons, only to speculate that too many people out there get discouraged and frustrated and simply don't want to deal with the extra hassle and I think this problem is a major detriment to the safety and security of everyone needing to use this kind of service. She encouraged me to contact Extra Space corporate offices so that's what I did. This rating does not reflect in any way whatsoever on the truly incredible customer service I have received from Keith over the 8-9 years I've been here. He is an exceptional asset to his company and a wonderful person. I also extend my gratitude and appreciation for the on-site manager I spoke with, though I don't remember her name. Both are truly wonderful employees, but I find the lack of interior cameras here absolutely unacceptable and want that to change as soon as possible. My 1-star rating is directed 100% at Extra Space corporate offices for failing to install indoor cameras. Had there been interior cameras on the premises it's quite possible the crime would never have been committed in the first place. This needs to change! read more

This message is primarily for the customer service that was received from Keith who happened to be working on the day I came in to rent a storage unit. He went above and beyond and provided exceptional customer service. Because of this I will be a returning customer and will go with extra space storage for any future storage needs. As for the facility, it is in a quite location, well secured and a lot of different size units to choose from! read more

Yvette and Rosie are super friendly and helpful. But I signed the contract yesterday at 11am, prepaid for my climate-controlled space for the year, and didn't start moving things today at 3:30pm. Came to find out, the outer gate worked with my code but the climate-controlled building waaaay in the back of the property kept denying my code. So technically, that's one and a half days that I've paid for and don't have access to my space. Waited outside the building, both of us loaded down with stuff, while being on the phone with the front desk to wait for them to resolve the gate code issue in their computer system. Snuck in after some other tenant in order to put stuff down inside my space. 2nd trip same thing. Finally done after 3rd trip from the car before gate issue got resolved. By happy about that ! read more

Extra Space Storage - Self Storage Near Me - Huntington Beach, California

I rented a storage unit. Later that day my cousin (who was listed on my contract as having authorized access to my unit), my aunt, and two missionaries from my church moved my stuff into the unit that evening. 24 hours later I recieved a phone call from the storage facility claiming they had told a person who was moving my property (they didnt specify who) that they weren't allowed on the property. The facility demanded I move all my property out within 24hrs. I spoke to the district manager manny, who was a complete Jerk. Long story short this office doesnt follow the contract terms of notice. THEY LIE ABOUT HAVING TOLD SOMEONE NOT TO BE ON THE PROPERTY. AND THEY KEPT ALL THE MONEY I paid to cover 30days of storage when I only was able to use 3days. THE BRANCH ON MCFADDEN GETS MAD AT CUSTOMERS WHO UTILIZE THEIR FIRST MONTH "FREE" PROMOTION AND CHOOSE TO NOT EXTEND THEIR RENTING BEYOND THAT TIME. THEY ALSO GET UPSET IF YOU RENT THERE AND HAVE ANY RELATION TO ANY PREVOUS TENANTS. IF THEY DONT WANT PEOPLE TO USE THEIR PROMOTION THEY SHOULDNT OFFER IT! read more

I've been a customer for over 3 years. The new girl in the office has horrible attitude and has changed policies. They now lock your code out of gate after only a couple days after payment due?! Terrible prices now too. I've gone up $56 in 1 month get storage from anywhere but here! I'll be taking my business elsewhere next month read more

Peter was great helping me with the move in process! It was very seamless and his customer service was great!

I'll start the review by saying Keith was great. He is super friendly and has an amazing customer service skills. The company itself doesn't have great internal communication as far as payment processing. Also my small unit had a leaking pipe in it damaging my items I had stored. Not happy about it. Considering the price I was paying for such a small storage until read more

This is the second time I've needed storage. I came back to the same place. The staff is fantastic. On-site manager keeps the place clean and safe. I rented a space too large and they were kind enough to let me downsize and carried over the additional savings from the larger unit. If you need to store your stuff this is the place you want to go. read more

this storage facility is by far the worst one I've ever stored at. I was there for 3 weeks and rhis guy Brian kicked me out. i asked the why and he told me for braking into other units! I've never done that and for him to accuse me of it is so wrong. he totally is stereotyping me cuz I have tattoos I bet. anyway F this place I hope one day he gets kicked out of the s hole!! read more

I had a storage unit here for over a year and have no complaints! Moving in and out was super easy and gate hours were better than other facilities. It's well lit inside and I've never had any issues. Will be using extra space again for future storage needs. read more

Staff is very accommodating and understanding. Security is top notch. I'd recommend to anyone.

Online reservation doesn't work. did a online reservation they text me a gate code and said there is lock in the storage waiting for me. i drove 2 hours to bring a load into my storage the gate code doesn't work. what a joke. i would not recommend this storage for any kind of online reservations. i definitely regret my decision. saved a few dollars on the month rental but i lost more then what i saved in gas and time. read more

I'm writing this review on behalf of my mother Lynn. She does not have a Yelp account therefore I'm using mine at her request. She stored here in the past and has now returned. She is very pleased with this location as well as the customer service she recently received from Keith. If Keith and this facility is Mom approved, well then you know it's a good business! Thanks Kieth! read more

Everyone here is so wonderful. Brittany was amazing and patient with me while we looked at several units before I decided on one. She also showed me where my unit was in relationship to the elevator. Thank you so much for all your help. read more

Came here a few weeks ago to get a unit. The rep is very friendly but just be careful of everything they say. She told me the 7x10 unit is $108. I said ok let me reserve. She said great I'll charge ur card to reserve. She said it'll b $185. I was like what?! She did tell me she added insurance, cost of lock n the $20 one time fee. I took off the lock n insurance so it went down to $128. Then I went to the unit and it just looked small so I actually measured it. It was 7x8' (not 7x10). When I let her know she said the units aren't exact. I would understand few inches off but not 2'. They did refund me and I went somewhere else read more

I am writing this review because I met someone who in the course of a conversation mentioned his experience there . So here's mine : About 10 - 15 years ago the manager there , Warren Horsley , kept trying to goad me into snapping back at him . After many , many attempts I finally had a one sentance responce . I did not call him any names or use any profanity or threaten him in any way . But he said that since I yelled back that I was making terrorist threats and he called 911 , locked down the place , and said I was evicted and my stuff , some of it was right outside my unit , was gone . Fortunately , I also called 911 and was able to go back to my unit , put stuff back into it , and was given a week to vacate , which I did . When I complained to the regional manager , all that happened was that they got even more hostile towards me . So basically , Warren instigated a confrontation many times . When he got an ounce of a response , he tried to steal my stuff . I am not the least bit surprised that other people have had this happen to them . I guess I was lucky . read more

It was so easy renting a storage unit Through the internet and the follow-up call by manager or employee was very appreciated that person was very nice o read more

I've had a unit here for almost a year now, and have absolutely nothing but a great experience always. Not one complaint at all honestly.. Everyone has always been super friendly; all of the units along with the facility itself is always maintained and clean; the gate hours are reasonable and are open later than most storages around, which is always nice; There's an on site manager 24 hrs, so your unit is always safe; and the prices are by far the best around, as far as the general location. I've had no issues ever, & most definitely recommend extra space. All there locations seem to be about the same as far as clean, friendly environment, etc.. thanks Ken and the staff at extra space ! read more

We were ROBBED within THREE months of being at the facility. Needless to say, this is not the best place to be storing anything of value. On top of the LACK OF SECURITY, the customer service has to be the worse I have ever witnessed to date. My husband came into the office to speak to the manager to report his IMPECCABLE service and before we knew it our lease with the facility was threatened by the manager himself. We are no longer tenants at Extra Space Storage and would not recommend anyone to spend their money here. The manager Warren should take a couple of customer service and professionalism notes from Keith so their ratings won't be as awful as they are. read more

Just today I moved out of a small unit. My deadline was yesterday (oops), Keith and Petra were understanding and accommodating. Will definitely recommend to friends and family. Great service! read more