Nice clean facility with friendly staff, my second time renting from them, will use them again in the future

If you're looking for a place to store your stuff, I HIGHLY recommend Extra Space Storage. It's in a convenient location, the grounds are always clean and quiet, the staff is friendly and helpful and last but certainly not least, it's an affordable climate-controlled facility. I've stored some of my belongings there for the last couple years and in that time I've not had one single complaint about them. Thankfully I now have a space big enough to accommodate all my things, but should I ever need a storage facility in the future, I'd use this place again in a heartbeat. read more

My partner has used this facility for 3 or 4 years and is consistently very happy with it. Most recent interactions, this week, were with Matt, Brad, and Gabby, who always are cheerful, knowledgeable, and very helpful. I have been to the facility many times. Clean, secure, climate controlled. It is terrific and I will use it in the future. MA read more

We had such an easy time getting two storage units. When we moved out it was just as easy. We had to rent a storage unit again and the only place we trust is Extra Space Storage. The customer service is amazing and very accommodating. read more

I had a terrific experience working with Matthew and Cassie! I highly recommend this location and they handled the transaction with ease and very little effort. I reviewed several units before selecting my final choice and Matthew was thorough with all of the financial details and what was required to complete the rental fit my needs. He listened attentively and made sure they had all the details before suggesting various options! I really appreciated this, I was I would highly recommend storing your belongings with Extra space storage in Irvine Research Drive!!! They will delight you!!! read more

We have had a storage unit at this location for a year. Cassie assisted us with getting all set up. She was very friendly and helpful. This location is a newer facility equipped with more modern locks and a very nice layout. Thanks for taking such good care of our stuff! read more

Great service . I got assisted as expected. Well done and keep it up Hala!!! I would definitely recommend to anyone !!!

They were very helpful and fast in getting the unit I needed for my business. Wonderful staff!

Totally impressed by the exceptional customer service and professionalism of Raul Macz, Store Manager, who answered all my questions and assisted me with setting up a storage space rental. Everything went very smoothly with gate and building access, unloading my things into the space and exiting property. I appreciated their discounted online rate, which are very competitive. As a woman, I felt safe at the storage facility as codes are required to access the gated areas, each of the buildings and hallways are well lit. Very appreciative of the ease of everything. read more

1. Incredible Customer service. Julian explained in detail all terms when we first signed up. Transparent with all charges. Have now been a customer for 6 months and will be for prob. years to come. 2. Sold me exactly what I needed for our situation. No sleazy upselling of something I did not need. 3. Matt helped us with our change in space need. Same great customer service as Julian. 4. Place is immaculately clean. Great customer service. Worth every penny. I shopped a ton of places, and this is the best value. 5. Contracts terms are the best out of any I could find. Check details for ins. cost. Even with additional add ons, they are the best. read more

Amber and James in the office are kind and helpful. The facility is clean and well-lit with cameras. I feel very safe and secure storing my things there. I would strongly recommend if you're looking for unit to consider this one read more

Julian at the office is such a great person provided me with all the help that I needed and he is so respectful. Thank you Julian read more

Convenient location, great customer service (Raul and all other staff were very prompt, flexible, and friendly), super clean spaces, safe, just what I needed. I have used their service for a few years now and am super happy and satisfied. read more

This facility is outstanding, from the standpoint of security, safety and cleanliness, to the exceptional, professional customer service received. My personal experience has been with Alyssa, Julian and Matt who have all gone out of their way to provide the best, accommodating service possible. 5 stars all the way. read more

Top notch! Service, facility, price. The area is secure, clean and convenient. Staff is very professional, regardless of location. I actually have another unit somewhere else and they were equally accommodating. I highly recommend checking out any Extra Space facility for your storage needs. read more

I would just like to give a big shout out to Julian who has been so helpful in getting me set up with my units. He is friendly and courteous in all of my interactions with him and he has made my experience very positive. Thank you Julian!! read more

Best experience and professional. Very secure and clean facility. The staff was over the top kind and helpful. PY

Amazingly awesome place sooo well organized n very professional teamsterz outstanding customer service awalyz luv thiz place Matt waz very kind n quickly responding n accommodated 2 all mi service needz Bezt Storage Place!!! Sooo Luv it here read more

Staff is super polite and helpful! Would definitely recommend to anyone who is looking for a place to store things! The storage units are very clean and super easy to use. read more

BEWARE!!!! This place is HOMOPHOBIC. My wife and I were asked to leave. We were confronted by a staff member about kissing. She told us "they can't be having that inappropriate behavior here". They don't allow you to use the restrooms either. I had my wife there who has a rare medical condition and had to use the bathroom. She wasn't going to make it if I had to pack up, drive out, find a place for her to use the bathroom etc. For these two reasons supposedly they asked us to leave. Julian, one of the managers, who is beyond rude and condescending, told us the other residents complained and were offended by my wife and I kissing. Don't gays have rights? Are we not allowed to kiss In public'? They didn't care what we said, they spoke over me and said "you're leaving and vacating now!" I was floored and flabbergasted!! I've never in my LIFE, been evicted or asked to leave ANY facility. They gave me 4 days to move on top of it. Refusing to refund my money, only giving me a part of it. HORRIBLE, SCANDALOUS COMPANY!!! DO NOT rent here. read more

This was the most pleasant experience I've probably ever had with a business, mainly due to the manager Kassie Frazier! I hope Extra Space appreciates her! She runs a tight ship, she knows the people who store there, she is kind, fun, friendly and always greeted us warmly. Not only did she always remember us but she'd ask how our granddaughter was doing too. The place is clean, safe, well run, tidy, clean bathrooms etc. Kassie is just amazing. when we moved our stuff out the only hard part was saying goodbye to Kassie, she is the type of employee that every employer dreams of having. Thank you for a wonderful experience! I highly recommend this place. read more

Very clean, and they have friendly associates. I appreciate their recommendations on making the choices on picking the suitable unit. I also love the first month for free!! read more

What an awesome customer service experience...not once but three different times. Cassie and Noe rock! They always go out of their way to help, they welcome every question (even the dumb ones), and they know their business. I can't recommend Extra Space Storage's Research Drive location in Irvine enough. Reasonably priced, clean and - at the risk of repeating myself - great service! read more

I have had a very good experience renting storage spaces at at Extra Space. The service is great, the staff is extremely helpful and very friendly. The rental process is fast and easy and the rates are very reasonable. The facility is very clean and very secure. I would definitely recommend the Extra Space storage facility on Research Drive to anyone who is looking for storage. read more

Kassie is the worst manager. I could give here 0 stars if there is! She said she mailed my rate increase based on August 14 or whatever date they have in the computer and I just received it this week (last week of August). That is not even a proof of the exact mailing of the card and it does not give her customers the 30 days notice to move out because she refuses to take in consideration that I have rented the 10x10 for 2 years now. I was told that next time I should call them because they will work with customers on rate increases. Now she refuses to acknowledge it and changing the words it to "we will see if there is anything we can do". And said, "I apologize, there is nothing we can do". They can't seem to keep their word on what they promised! read more

Thank you Cassie and team. Great facility and great staff. We were there for almost a year and never had a bad day there. Cassie in particular was thoughtful, caring and friendly, I wish I could give them more than 5 stars because they deserve them read more

Beware. They will harass you and never answer the phone when you call. Tried contacting office with an issue I had with my unit. Never heard back. Had to contact their regional manager. Catherine is rude, condescending and belittle to customers. Go to a different storage place if you can read more

Matt Reynolds was so helpful and patient in helping us get the perfect storage unit! He even helped us move. Thank you Matt for everything!

I've rented quite a few storage units in many different states, and my experience here so far has been absolutely superior. The units are extremely clean, and seem to be in a very safe area. Darci helped me with the whole process, and she was absolutely wonderful! She was friendly, knowledgeable, and very professional. I was able to get my unit rented in about 30 minutes, and have had zero problems since I moved my stuff in. read more

This Extra Space Storage is clean and secured, even my drive up 10x20 unit seems almost dust free. I got this storage unit 3 months prior and haven't had any issues. When I moved in the front desk lady was also very helpfull. read more

Used this facility twice and very pleased both times!Convenient location,easy access fair prices !Staff was great very helpful and were there to help. Belongings protected from theft and fire 100%.If you need a storage space use them!Very Happy I Did .Ps Thanks-for all your help Kassie your a great asset to Extra Space Storage. read more

Hands down, the best customer service I've seen in a LONG time. Both Asst.Store Managers (Matt & Noe), have gone above and beyond our expectations, ensuring the entire process of renting multiple units went smooth and painless. They provide quality information on ExtraSpace's policies and procedures. Made sure we were satisfied with the units and their locations. Matt and Noe don't just show the customer service when we walk in; they embody those values, and continue to work hard, to make sure they acknowledge us, and check up on us whenever we're on site, if they're not busy with a client. They are the reason we chose ExtraSpace over other facilities, that don't even come close to providing a 5 star rating. They make an EXCELLENT TEAM! MATT AND NOE... THANK YOU for providing mom, my sister and I, with your smiles, laughter, compassion and the epitome of professionalism, during our very stressful time of moving! read more

This was my first time renting a storage unit and I was a little nervous and hesitant. However the storage manager made the whole thing as simple and easy for me as possible. She was even there on the day I came with my movers and helped me remember how to get to the unit. Overall super happy with my experience and the facility is also so neat and clean! read more

Nice facility, but after being there for only a few months, they jacked up the monthly rent by 11 percent.

The staff here was so friendly when I 1st started renting here until recently one of the staff members seen my partner give me a kiss. Since then they have been very rude to me and have given me serious attitude and now I have been asked move my 3 units out of the location. I was disrespected by one of the employees. When I spoke with her district manager he made every excuse that i wasn't being mistreated because of my sexual preference and then he stated that doesn't happen in this day and age people are very accepting of GAYS. I am not sure what rock he is living under but he is not accurate. I have never missed a payment and pay all 3 units on time every month. But All of a sudden i am being asked to vacate my units after this employee seen my partner give me a kiss on the cheek. Right after that happen i went to the office a few times and i was seriously mistreated with attitude and disrespect words towards me. IF YOUR GAY STAY AWAY FROM THIS STORAGE COMPANY. read more

This Extra Space facility located at 9300 Research Dr., Irvine, CA, is brand spanking new, and is by far the best of the best I have ever used. This facility meets all expectations that a renter would expect and hope to have in a rental storage facility. Their facility is conveniently located off a quiet business street, and not far from the 405 freeway. They have always demonstrated customer satisfaction, safety, security, convenience, great verbal and written communication, and have always been helpful. Security cameras are everywhere, and access into the facility is by a security gate with your vehicle. The entire grounds and buildings are clean without trash, debris, or garbage. They play relaxing, and sometimes current dance MUSIC in each building, keeping you happy, relaxed, and moving to the music while working in your unit. The buildings are new with new technological heat and temperature controlled sustainable material that the building's interior maintains at a comfortable atmosphere for the storage units, while you comfortably work inside your unit. The facility has clean and easily maneuvering carts for loading and transporting your possessions, and ample loading and unloading areas near each storage building's entrance door for your convenience. The staff are great, helpful, knowledgeable, and assessable whenever you need them. I was always greeted by each staff with a smile, friendliness, and help whenever needed. Once, I couldn't find my storage key, so they graciously helped me without condemnation, or respite, and managed to cut my old lock. They also have special theft proof safety locks which must be purchased at their facility, but the security is so much superior than those I've experienced, and the minor inconvenience of paying a little more for extra protection is by far better. I don't know if this is a good thing or not, but their policy is you must purchase their rental insurance if you don't have a homeowner insurance policy in case there's any lost or damage to your property. Even though I never paid for additional insurance at any other facility, nor for a special lock, since this facility is the best I've ever experienced, those things are minor inconvenience in comparison to all you get here; helpful and caring staff, a brand new facility, very clean environment, great security for yourself and your possessions, easily assessable areas to load and unload your possessions, music inside each building, new and workable carts, security gate for entrance and exit of renters, easy access to and from the 405 freeway and main boulevards, understandable and sensible rental agreements, various payment options with email notifications, additional parking areas outside the gate for visitors, and large areas for unloading large trucks. If you decide you want a really great place to store your precious items, contact this facility because it truly is one of the best facilities in town, if not the best. read more