Worst experience ever! I have been a loyal customer for 10 years. Most recently, in Feb, I was…read morepaying $527, March $623, and May $724. In the span of 3 months, CubeSmart raised my rent $200. No other storage Company on earth would do this. They did this to a loyal customer, imagine what they will do to you. I called the location and he basically said there's nothing he can do, as "Corporate" establishes the pricing. I am writing the States Attorney and Better Business Bureau. This is crooked.

I am very grateful that I came across this facility in my search for a storage facility. The…read moregeneral manager Pam is awesome she is very helpful and friendly and willing to answer whatever questions you have about sizing etc. And when you leave you have all the answers you need to make an intelligent decision on storage. And once you rent a box she makes sure you have all the info you need so that you don't get hit with a mete fee or cheat yourself out of your storage time. If I ever need any extra storage in the future I will definitely come here without question. And I will recommend this place to everyone I know, it's that great.

This is the cleanest, nicest storage facility I have ever been in. Tim was an excellent manager and…read morevery friendly. Highly recommend this place!

I have a storage unit at the Public Storage Willowbrook location. When I first rented the unit in…read moreApril 2025, my monthly rate was $124. Since I know that many storage companies attract customers with low introductory rates and then frequently raise the rent by unreasonable amounts, I specifically asked the manager to make sure this would not happen to me. He told me that rate increases typically occur every 5-6 months and that each increase should not be more than 5%. Unfortunately, I received my first rate increase in September 2025, and my rent went up by approximately 35%. I then received another rate increase notice starting in September 2026, this time for another approximately 30%. Based on what I was originally told--that increases would be around 5% every 5-6 months--I have instead experienced a total increase of approximately 75% over just 17 months. I recently called and spoke with one of the managers, Dee. She was very helpful, patient, and willing to revisit my situation. I truly appreciate her positive attitude and willingness to listen. I hope she will be able to handle my case professionally and fairly.

I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with…read moreprior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now.

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more

We have been using Astrea cleaning in our business since we opened. They come every two weeks and…read morealways do an excellent job! They check in to make sure we are satisfied with our service and see if there's anything to improve--which we appreciate! They are swift and dependable. Their quality of work is worth much more than they charge!

I hired this company to come into my home to do a deep cleaning and as I was placing my house for…read moresale. All seemed great until I found my Pergo floors were scratched up by the gentleman's mop. I contacted the company and was told that I was a scammer and my home was unkept and they didn't cause the problem. Owner came out and looked at scratches that were clearly new, and referred to her insurance company. (Acquity Insurance) I was informed by this company's insurance company that they have an exclusion that they do not cover anything that the cleaning company was brought into clean. I am stuck with a scratched floor and no recourse. Buyer beware with this company. If they cause damage in your home their insurance company will not cover the damages.

Mice defecated and urinated over everything I had, after only being there for one month. I even…read morebrought my own plastic pallets and whatever did not fit in a plastic container was clean and organized when I originally moved in. As compensation they only provided 1 months free rent - I had my unit from June until January and after knowing about this problem the entire time, not only did I not get my check until December, but they never mentioned how they were going to FIX their mice problem. I also had to personally drive to the office to pick up my reimbursement check, because maybe mailing it would cost too much or something. (?) In the end, I lost hundreds of dollars of personal belongings, kids toys, items of attachment, and I had to personally clean off all the mice droppings off my stuff on MY OWN DIME. The smell in the unit was absolute awful my last day there.

company thinks customers are its piggy bank and raising 4x inflation is normal way to do business…read more simply wouldnt think twice to double your rent over a few years office managers turn over regularly so new person, new incompetence i would tell you to run not walk away this company exists to make as much money as possible off its customers they arent here to play its part in society. they want to take your money period.

We are moving in two weeks and used these guys in a previous move. We knew exactly who to call…read moreafter great service last time 2 years ago. We were in an apartment with very narrow hallways but they guys were able to problem solve and get the job done regardless without damaging anything. Laura provides you with a quote very quickly and is extremely helpful in setting up your moving logistics. I will be sure to check in again after the move but this far am a very happy customer.

The men were very polite. The move was almost two weeks ago and was a little over four miles. I…read morehave found a number of pieces of furniture that have been damaged. A cabinet had white specks all over the side, a mirror had a large gouge in the frame, kitchen table damaged, wood chair with identical damages on both slats, lots of damage on a large dresser. Do not use this company.

Over-the-top excellent! We have moved many times. The last time we moved, we used a budget,…read moreno-name mover. They got PAINT on our $5,000 oriental rug. We did not move paint, so it must have been spilt in their truck from a prior move. My husband and I decided not to take any chances this time. Prager Moving and Storage has been in Naperville for decades. Our neighbor, who is a perfectionist, to put it mildly, used Prager and raved about them. Our real estate agent, Chris Cobb, recommended Prager. The actual cost of the move came in below their estimate. The driver, Bob Bychowski, was outstanding. He and his crew were extremely prompt on both ends. His truck was huge and immaculate. His crew was great. Each and every one of them introduced themselves to us by name and shook our hands and then got to work without delay. We haven't unpacked everything yet, but all the furniture arrived without a scratch. This was the easiest move we have ever experienced. We are a "his, mine and ours" family, so we have both moved many times over the decades. We both agree that this was by far the best moving experience ever. They may not be the cheapest, but you get what you pay for.

I wanted to review this business to help others. I can say hands down this has been the best moving…read moreexperience I've ever had! I've moved my kids multiple times with shady movers (I have stories!) and this was a walk in the park. First of all , my quote was done over the phone through FaceTime. Steve knew exactly what he was doing and asked all the pertinent questions. His quote was fair and extremely accurate. Before the scheduled move we were able to move quite a few small boxes and items ourselves as we had access to the new home. Steve was happy to adjust the quote (through FaceTime again) and it was astonishingly accurate. The crew was fantastic! Adan was the crew leader and all the men were very proficient in packing, moving and communicating with us throughout the day. They were all friendly and very accommodating to how we wanted things placed in the new home. Also, Brenda in the office was quite helpful with scheduling the move, explaining the billing, and answering any questions we had. Cannot say enough good things about this company. As I said, we've been burned by other companies so I was relieved to have such a pleasant experience with Prager.

Fair prices. Personal service. Good hours. Good security. Friendly staff. Accessible location. What…read moremore could you ask?

I stored my fifth wheel at A1 Will County storage and the spaces are very generous. Great place…read moreplace to store your things the staff is very nice and accommodating. GregO