The Limerick location and its area manager are the most unprofessional staff I've ever encountered…read more Compass Storage Corporate needs to pay attention to the caliber of people they hire to interact with customers paying high dollar for sub service. My monthly due date is the 8th. Like many Americans, money is tight and I knew that I would be paying a $20 late fee - but that I also had a 5 day grace period. I started receiving phone calls on May 11 from personnel in this location telling me that I needed to pay my bill. The next phone call was on the 13th and I spoke with the representative and told her I was aware that my payment was late. All total - I received 8 phone calls and six text messages regarding my account. It was worse than a collection agency. Because I've never been this late before (groceries, gas, medication VS. paying storage who wins?) I did not know that an additional $20 was assessed four days after the first assessed penalty. I have rented from this location for over 7 years starting when it used to be Metro. I had a testy exchange with George on Saturday, who implied that I was trying to skip out on my bill and that they deal with this all the time. He also said he'd "try" to pass my concerns along to the area manager, but he's not in control of her schedule and hopefully she'd get back to me sometime this week. I was outraged and called the corporate customer service number and explained my offense. The area manager finally called me today and it was - again - an abysmal, defensive conversation. I learned that $40 is part of the "late" fees and accepted that; however, my complaint was that I was being harassed and maltreated as a longtime customer and that the texts and emails are excessive. She proceeded to interject and said she'd let me talk and now it was her turn and that because I keep interrupting her she can't help me. She essentially defended the actions of the Limerick staff and never once treated my concerns as valid. It's not about the money anymore - it's about the professional disrespect that she is green lighting. DO NOT RENT UNITS FROM COMPASS. THE LIMERICK LOCATION IS THE WORST AND SO IS THE AREA MANAGER. I cannot WAIT to get my things and leave after spending thousands of dollars over several years. The price hikes are also so out of control that it borders on extortion.

We used the Limerick location for a while. The rent for storage seems to go up every 3 months…read more Since they took over this location from MetroStorage they have increased the rent 3 times. We are moving to another local storage company.

Nothing fancy or special about this place as a facility itself. Currently owned by CubeSmart, no…read morelonger known by any other name. Special shout out to Herisha who was incredible at their job and made renting a new space easy and quick. Remember, as a general rule, storage rental facilities are largely unregulated which means they can raise your rent with 30 days notice to pretty much any amount they want and they know they have you on the hook because you won't want to relocate your stuff. If you get a quoted price online, lock it in for six month or a year by pre-paying if you can. ALSO remember - you can get your own rental unit insurance from any number of companies for half what the rental unit companies will charge you and bring in proof of insurance at the time you rent (but you MUST do it in person). ALSO ALSO remember - you can also bring your own secure lock and not pay $20 for one of their locks. Do all of the above and any smart reasonable manager or employee is going to make your rental process smooth and painless.

It's right off the highway... a bit confusing to navigate but once you know your location of your…read morelocker, you will be ok. The thing is, the ventilation isn't the best. It's a huge building, units vary. There is only one elevator, so you got to wait for others to load and unload then take your turn. Secondly, the loading dock is small and depending on how small or big your car is, you may or may not fit. Sometimes you have to sit and wait for a trolly U-boat.

I was looking for a facility to utilize for clutter cleanup in my garage and basement. I also…read morenoticed a part-time position that was intriguing. A review of the facility online reflected a very clean, organized, Customer friendly, and reasonably priced facility. It also appears to be a place that I could use to clearout clutter as well as work part-time if my schedule permitted shout out to Dan and the manager who contacted me perhaps the future may present an opportunity to visit and become a customer/worker.In any case, Mr Storage is a place of integrity and service with customers & clutter cleanup on their mind. Give them a chance to prove it. I guarantee they make the grade!

I can't tell you how much better this storage place is compared to others near by!!…read more The building is huge, clean, and secure. There are multiple levels of security and the elevator is huge and fast. The owner, who is there all week, is super nice and helpful. You can tell he really takes pride in his business and maintains the utmost in customer service. There are ample dollies and carts, all in great condition. The temperature was perfect and both the unit and the halls were pristine. Before you go spend the same amount of money on a terrible unit nearby, come check this place out!!!

Second time I've used this location. The staff is super friendly and helpful. Units are really…read morenice. Entire location is really clean. Well lit parking lot and plenty of space. Easy access, plenty of carts to use and elevators are fast. Totally recommend this place, it's great.

Highly recommend. Nina and the staff keep this place looking great! Friendly and helpful if you…read morehave any questions. Very convenient hours and location with a large parking lot, heavy duty dollies, and two large elevators if you're not on the first floor.

I found the manager at this location professional and responsive.He will go out of his way to help…read morecustomers and to maintain a clean and safe environment.

Storage facility located in Manayunk. They have a variety of storage sizes to fit your needs. Great…read morefor local college students to store belongings over the break. It's also a great option for business owners with limited amount of space for stock overflow, as well as local residents needing additional room or in the process of moving. Check online because they sometimes offer local deals. You can also get a referral from a current customer. The young man running the place locally was welcoming and able to answer our questions prior to us making a decision. He also showed us our storage choices. I didn't rate 5 stars because we got a deal for our storage space size and the cost increased after a few months. It would be nice if you come in on a cheaper price for your selected unit that the price would be fixed longer than a few months.

Hey, it's a storage place. They push the insurance on you and don't let you use your own lock but…read more otherwise fine and very professionally run.

Average storage place. Nothing fancy. My items were in good shape and they send you texts when your…read morebill is due. This works for me because for some reason I always forget to pay my storage bill! They only need 7 days notice to not be charged for the next month and they have pretty good in and out hours.

Booked a rental space 3 months ago for a specified price. Contract states this is monthly and can…read morechange, alright I figure maybe they go up here and there based on "market forces" like they mention in the contract. Instead today I get a letter that rent is DOUBLING because my rate is a "promotional rate". I re-read my contract and there is no mention of a promotional rate. But the letter also states this is due to "market forces". It was a promotional rate in the first paragraph but now it's market forces. So this is a bait and switch sorta business. Don't store here if you are picking it because it is cheaper than other locations, they are just trying to trick you into renting a space and then DOUBLE THE PRICE because all your stuff is inside and they figure you won't move it. Bad business practice right there.

Just signed up and so far the experience has exceeded my expectations. The manager, Zach T., has…read morebeen great to work with the facility is large, well-lit, easily accessible and in excellent condition. Pricing was hard to beat.

kaelynn williams!!! thank you for helping my 75 year old…read moremother with the storage costs increase..the customer service provided was phenomenal!!!

GREAT COSTUMER SERVICE!!!! Thanks Angela for all the help in finding me the perfect storage unit,…read moreDon't hesitate to use these guys for all your storage needs