Clean facility. Clean grounds. Seems to be 2 employees working office and maintenance daily.read more

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

We used A Storage Center during our daughter's 4 college years at Pacific Lutheran University. Jay…read moreand his team has been instrumental in helping us every year and we are very happy with them. They provide wonderful customer service and the facility is clean, safe and secured! If we ever have to need storage again, we will certainly return to the Spanaway location.

Amanda was so helpful and flexible with our storage needs. We weren't sure how large of a unit that…read morewe would need until the moving truck arrived. She kept several options available for us and it worked out perfectly. Great rates, clean and secure units. Thank you Amanda!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Rosa was intolerable. On Sunday after I rented, paid, verified ID and signed a contract. They did…read morenot have my space ready as there was a mistake and I was given an occupied unit. I asked the antendant to prorate me for the day and get me a new unit on Monday. Had to come in 3 times today Monday (they were not here at open or at 11:20pm). Was told my unit was now upstairs in another building. I paid extra for ground floor easy access. I asked for my money to be refunded. I was told they "couldn't do that" and someone else they could not get me in contact with would do that. I had already been told 3 times things that were supposed to happen that did not. I wanted to speak with someone who would get my refund reprocessed and they called the police on me. Police came and told them to get someone to get a hold of me. Been waiting an hour and still no contact. Beware this place has management and computer issues

I used this storage for a few months. I was moving and needed to store furniture and more. I went…read moreto multiple storage complexes nearby and they either had bad customer service or very high prices. Century 21 was the opposite! They had great customer service and the BEST prices! Really have nothing negative to say. Highly recommend!!

I initially drove past Century 21 because their parking lot was full, and I didn't feel like…read morewaiting in line. I ended up at another storage place down the street with an outrageously rude employee and I refuse to do business where customer service is not important....happened to pass by Century 21 again and their lot was empty, so decided to try my luck here. Right away I was greeted professionally and was asked what I was looking for today. I was given the different options and was shown a unit right away. The unit ended up being just what I was looking for, it was clean, and the price difference between drive up and hallway units is just a few dollars. I was given a copy of the contract, insurance info, rules, hours, etc. I was in and out of there in about 10 minutes. The prices are fair (a smaller unit just up the street costs over $30 more) and it's a month to month contract. Store here!! They're super helpful and affordable!!

I like friendly employees, But we asked if any deals and…read more Was able to get half off one month. They didn't tell us about this coupon for half off first two months! Thanks for half the promotion miss lady who I forget name..s.b.

Sad to say I will be looking to store my items elsewhere. Not only has the cost of the units…read moreuncomfortably risen over the years, the property is infested with rats. I had just gotten a bigger unit for storage and left on vacation for three weeks, only to come back and find bite marks, fecal matter and urine stains on all of my items. I was told by staff that they were installing countermeasures to prevent the rats from coming into units, but mine was not given the same treatment, and the rats ended up using my storage unit as a toilet. Now it's just an overpriced waste of my finances. I can't wait to move!

They offer an online discount for the first 2 months I believe- we're using the unit until we move…read moreinto our new house in a few weeks. The downside is there is no air conditioning in the building, if it's hot outside add 10-20 degrees inside. Definitely could cause things to mold or warp due to heat but luckily we're not storing anything crazy or for a long period of time. The staff is very kind and helpful!

Updated. New rate increase of $35 a month - after 10…read moremonths. Rent increases at this company - nationwide - are in months 3, 12, 22, 31, and 41. From $160 a month to $342 for a 10x15 climate controlled. Military families need long term storage and this policy of rapid increases and doubling month is ludicrous really. Worse is they do not disclose when you rent - but they push hard for reviews - that's because when you get rate increases you already left positive. If you need long term storage look elsewhere. They are aggressively priced and hide it. 3 units now - 2021 move in - more than 6 states and they all price the same and all go UP!

Great place to get a storage. No hidden fees like down the road. Great staff very friendly. I have…read morehad a storage unit here and I have had a great experience with them.

Great staff and product if you are a new or small business…read more Locations are clean and have room for growth.

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.

Megan is a Rockstar!…read more We came to the Extra Space Storage on South Tacoma Way for a storage auction, and Megan absolutely blew us away with her professionalism, energy, and kindness. She ran the auction flawlessly -- super organized, fair, and made everyone feel welcome. You could tell right away she loves what she does. She answered all our questions, explained the process clearly, and kept things running smoothly from start to finish. Auctions can sometimes feel chaotic, but Megan made it fun and easy. Honestly, she's the best part of this location! If you're doing auctions, looking for a storage unit, or just need help figuring things out, go see Megan. She turned a routine auction into a five-star experience. We'll definitely be back thanks to her!

So just recieved a notice that my storage unit, 10x15 was going from $215 per month to $315 per…read moremonth. @ $215 per month that is borderline crazy...$315 is ridiculous. The funny thing is that the 1st sentence in the notice was "Thanks for choosing Extra Space to keep your belongings safe!" What a joke, its been broken into twice and anything of value has been stolen. Now they don't answer their phones,,,time to move out. Steer clear of the facility located at 1343 S Tacoma Way in Tacoma, Wa. Your stuff will get stolen and they really don't care...

Very easy to rent and secure a unit. The manager was very helpful. The Tacoma location is clean and…read moresecure.

They raised my rent $100 out of no where and also kept saying I was past due mind you I've always…read morehad it on auto pay never had an issue until I tell them I want to move out. I would have stayed had the rent stayed the same but $100 increase in 6 months is crazy