My storage unit was burglarized. Started our rental in November 2022 and downsized to a smaller…read moreunit September 2024. We returned to add more items to unit on 5/22/25. Our key would not open our cylinder lock. Had to have the onsite manager to drill the lock out. Onsite manager said there were burglaries in November and December 2024 and 1st quarter 2025. Burglaries included drilling out locks and replacing them with another lock. Burglaries through an adjacent vacant units to cut through the wall. We have over 10k of items stolen. Asked the manager why are there no cameras in the hallways and key pad accesss to the building. Corporate does not do it. Spoke with the district manager, he said it will be too expensive for the items and will keep you storage units rental lower (That's another conversation on rental price increases). I found another storage facility nearby that has cameras in the hallways and keypad access. The have twice a day lock checks. We decided to rent with them. Also, why is there no system in place to notify storage renters that there has been burglaries. Manager did say that there was a burglary close to our unit. Today, 5/31/25 - we went to our unit to move out. The key would not turn again. The lock cylinder was jammed. Our unit's roll up door was kicked in and was off the track. Fortunately, nothing was taken this time. With all the reported burglaries, Cubesmart should take action on minimizing the burglaries.

There's a lesbian woman that works here that gave advances to me and it seemed as though once I did…read morenot respond to those advances, she used her power. I was going through a lot personally, and this was holding nightgown that my grandmother passed away in a Christmas ornament that she had made after my brother passed away on Christmas at four years old basically just mine and my daughter's whole life. I paid late sometimes cause I was dealing with a lot mentally. I was about two months behind. I tried to come in three times to pay. I came on off days eventually I connected with her. I paid the minimum payment and she convinced me to pay the rest before my auction date. She said I had time. My storage along with other got broken in to. Something didn't seem right. Nothing was missing. well I came way before that date and she told me my stuff had been auctioned off so I had the sense to Google what she was doing and basically the storage facilities will pretend that your storage got broken into so they have every right legally if it's overdue to auction it off even before the due date. Which is what she did because somehow the person that got my storage was able to bring back wet pictures and journals. A month later. See when I told her it was just old things from my grandmother. Her eyes got his biggest saucers only owed like 200 and something dollars and I lost things that were irreplaceable in haunt me every day of my life. You are a horrible person. You scammed the system knowing I was going to be removing my stuff soon. You used your knowledge to help someone get things that had no value. I'm sure benefiting you in some way. You're a criminal. You knew I'd pay and remove my stuff soon. So you lied straight to my face and used the system to your advantage.

When in Vegas this is my go to for all my storage needs. We have been utilizing green valley…read morestorage for many years! Sabrina is a godsend with amazing deals and customer service. She truly makes the effort on making you feel like family. Their facility is clean and well secure. They have a variety of sizes. I would recommend 100%.

The staff here is wonderful. They are very nice and helpful. Glad we found this storage…read morefacility....Thank you

Absolute garbage facility. Rent was raised twice in a few short months for no reason…read more Moved out and forgot to leave keys since i hired a mover. Scheduled the move out 2 weeks in advance. Immediately called to let the property manager know i forgot the keys. i was told by their property manager (whose name i will leave private) that as long as they see my unique code used on the call box and that my unit is empty, they'll move me out and not to worry about returning the keys. I even offered to bring back the keys and was told it's not necessary. I am now being hounded by public storage to pay not only a month of rent AFTER i moved out, they're stacking monthly late fees on top of it since i didn't return the keys. They clearly didn't do a check out inspection when i left, or they would have called me and told me i needed to return the keys. Their new office "manager" is extremely rude and kept telling me she's new and she's just the messenger. Instead of helping me resolve my issue she sent my bill to collections. . She kept telling me the worker gave me the wrong information and i do indeed owe them this money. This is outrageous because they're letting me know almost 2 months later that i do owe them, even though THEIR employee misinformed me. Yes i understand this is on my contract, but that's why i CALLED TO SPEAK TO A MANAGER who assured me it was not an issue. It is not my fault in any way that your manager misinformed me, i would have brought the keys back that day. I spoke to the collections office and told her what happened, she said she does not feel that this is fair and she will take notes. Since then, i am not getting CONSTANT texts from public storage asking me to pay my balance. If they already sent me to collections, there's no reason that they continue to harass me instead of having the collections agency take care of it. Why would i ask a manager something, be told to disregard it, and then be charged and sent to collections? Absolutely disgraceful experience and I will never use public storage again. They are dishonest thieves.

So confused on why someone would call me to confirm my appointment left a voicemail and everything…read moreI call her back and we speak and I confirm my appointment at 4pm . 4pm comes around and there is not even 1 person at the office it's locked as if their closed . Very unprofessional and weird , if you didn't want the business you shouldn't have reached out in the first place.

I had the pleasure of working with Vanessa to get my storage unit set up. She was friendly,…read moreinformative, and answered all the questions that I had for her regarding my rental. The facility itself is great. I've already gone back and forth from my unit several times and the place always is clean. Would definitely recommend.

Efficient and friendly service. Otep was very friendly and eager to assist with the process as well…read moreas assisting with any difficulties I experienced with locating my storage unit during my visit. He offered very thorough explanations of the rules and process! This being my first time renting a storage unit, I for sure needed the crash course! The only thing that prevented a 5 star review was the gate access hours! I would love if this facility were 24 hours or offered longer available access to renters! Their gate/access hours are from 7am -9pm only You can only access your storage unit between those times! Facility is very clean, today with ample storage units!

Best storage facility around, it's safe, clean, affordable BUT mostly because Jesus goes over and…read morebeyond for customers! Jesus is a treasure to that company for real! Great customer service always by Jesus. Thank you!

First of all, the staff at Blue Diamond Storage are an amazing and very heartfelt team! They're…read morevery easy to communicate with and they will respond to any questions & doubts with certainty. They always go out of their way to accommodate your needs. Angel and jesus will treat you with respect, courtesy and patience. Besides that, we did so much research and they're the most economical in town. We recommend Blue Diamond Storage to store your belongings. We highly recommend it!

I wanted to leave this review to say how kind the staff is from the groundsmen to administration…read morethey are kind, patient and helpful. The first day I was given a safety tour and small history lesson which I enjoyed. The next day the key to my lock (the one provided free upon purchase) broke and not only did they send someone immediately to help me I was given a whole new set of lock and keys no questions asked. The only reason I had to give 4 stars were for pricing. Now this business is worth the price it very organized, easy to navigate, great customer service, extremely clean and secure . I just didn't appreciate being told it was $110 a month for my unit until swiping my card and deep into signing I was told a extra $11will be added to the bill every month for insurance. Unless i get my own. $110 is a bit pricey so bumping it up to $121 it's not the best feeling. I also understand we need insurance but please be upfront before taking payment. This place is great otherwise even the salesperson that made the mistake.

I highly recommend using Storage Durango! My daughter flew home to hawaii for spring break. Due to…read morethe coronavirus, she needed to get her things out of her dorm at UNLV within a week. Needless yo say it was a very stressful situation. I made arrangements for a friend to bring her things from her dorm. MARK from storage Durango was amazing and so helpful at a time that was insanely stressful for me. Being that im in Hawaii he made it so easy for me to sign a lease and get payments set up. JUSTIN was great with following up and assitting in making sure we knew where to go and everything! I am so grateful for their professionalism and assistance! MAHALO!!!!

So far so good, just signed up today, Darrin and Elvi very friendly, Elizabeth at answering service…read morewas very helpful

So here's the story, ready? Lol Wife and I made a…read morereservation with U-Haul for a 26ft truck. Needless to say they said we can't promise you we'll have it at the location selected nor guarantee we'd get the truck we reserved. Then changed locations in us 3 times. So I called Penske to get a quote. Not only did we get a great deal that saved us like $200! So my pick up location was Golden State storage off S Grand Canyon. Walked in and was greeted right away, even by their cute little pup lol. Darin made the process simple and was in and out. Showed me how to use everything as it was a new model of truck. Returned the truck the next day and was late by 7 mins! Penske charged me for another day and another day of insurance!! Darin called right away and got it all waived. Great going beyond for a customer. So if your in the southwest area, I highly recommend this pick up location and use Penske!! The storage facilities looked very clean and up to date as well. Thanks Darin!

I was beyond pleased with my storage rental experience at IPI Self Storage on Tuesday, June 28th,…read more2016. I needed a last-minute storage rental and I was able to book them online for a very reasonable price. 10' x 7' Space for $30/month Insurance Required $9/month First Month $15 Service Fee The staff was friendly, knowledgeable, polite and very helpful. The facility was also clean and well maintained. IPI took care of my special requests and the customer service was top-notch as far as communicating with me online and on the phone. I will be recommending this place to my friends and family who are looking for storage service. Thanks for the awesome experience!

WARNING: Do not rent here!!!!…read more We rented a storage unit here for years, and unfortunately, our experience with the onsite manager was extremely disappointing. He is rude and confrontational. Interactions with him often include him going off on you. After being long-term customers, we were suddenly evicted over an alleged issue with our access code (to note the gate there is often shotty). The manager escalated the issue, followed us at full speed in his vehicle, and claimed that we were a threat to his safety. A claim that was completely unwarranted and untrue. After years of being customers, we expected to be treated with basic decency and respect or the bare minimum professionalism. Unfortunately, that was not our experience. I feel saddened about our experience, disheartened at the way we were treated and would advise anyone to think twice before renting here. Not worth the money, the harassment, or the disrespect.