I visited this UPS Store location because I was in the area for an optometry appointment. I came in…read moreto drop off a package to be returned to Amazon. Upon entrance, the employee greeted me and helped me right away. I showed the return QR code sent to me in the email. It was quick and seamless. The employee finished the transaction and wished me a good day. The store is clean and friendly service. No complaints!

Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax…read moreurgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people…read morewho run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process.

The guy that helped us was fun and made everything easy! Would definitely go to them again to get…read moreANYTHING notarized... or even to send things!

If you need legal documents notarized, this is the place to go. Their notary was professional,…read moreknowledgeable, and efficient. In just 30 minutes, he notarized five documents with multiple pages and arranged overnight shipping without a hitch. He also caught that I needed a specific California addendum since the documents were being sent to Illinois, which I truly appreciated. Excellent service from start to finish.

the workers are always rude and rush you even when there is no line. Also, when i asked them a…read morequestion about shipping something, the worker turned around, looked at her coworker, and started laughing at me

Great communication, flexible with last minute changing conditions, professional, friendly, and…read morehard-working, the entire Ontrack Team made the difficult task of moving as easy and smooth as it could have been. Carmina was wonderful in moving the process forward and Hugo, Jose and Jonathan were awesome in getting us out, over, and up on move day :)

We chose Ontrack after reading great reviews as to their navigation of the (sometimes harrowing)…read moreOakland Hills. What I encountered was end-to-end excellence, from customer service to their excellent moving team. I knew our move would be a large one, so I booked a 26' truck and five-person crew. As the day of the move approached, I had lots of last-minute worries and questions and Sam, in Customer Service, answered every one and generally calmed my nerves, assuring me my move team would assist if we needed last-minute help. On the day of the move, the team arrived right on time. The foreman, Guillermo, assessed our situation and calmly confirmed my suspicious that we'd need two trucks (this my error, not OnTrack's). Before I could panic, he had contacted his team and we arranged that ours be a two day move. Guillermo's team wrapped our furniture and had the truck loaded swiftly. At the new house, we had a few of our family help direct traffic. I'd labelled every box with a color-coded room label and the team got everything to the proper room. On day two, Sammy -- part of the original crew -- acted as lead and we repeated the process. Here, a number of items still needed a bit of packing and his team had everything done in record time and -- bless them - marked the boxes for the proper room destinations without prompting. As I now unpack, I'm finding everything in excellent condition and couldn't be more grateful. We'd heard stories about moving nightmares and wanted to share a happy ending. Guillermo and Sammy were AMAZING and their crews were very hard working. Tips: my sister had a table of bottled waters, bags of chips, and other snacks ready for the team when we arrived at the new house. The team appeared grateful for the sustenance. We also tipped each person individually, in cash.

I have moved with this company three times and I will choose them every time I can in the future…read more They are super efficient and ready to knock the job out as quickly as possible. My husband and I are excellent packers so when the crew (usually just two guys) shows up we are ready to start moving boxes to the truck. We carry a lot of the boxes, ourselves to speed up the process and reduce our costs due to hourly pricing. I think the price for this company is pretty hard to beat and we've had a really good experience every time with no damage to any of our belongings. Their office staff is also extremely accommodating and professional. I recommend them to anyone I know.

Thank you Aaron's Moving for a wonderful and thorough job you performed for us yesterday. Michael…read moreGray, along with Justin Marquez, and Ruben Walked me through everything they were going to do for us to make our moving experience as efficient as they possibly could. And they absolutely did. Michael and Justin made sure that everything was blanket wrapped and handled with the utmost care. I want to commend Michael, Justin and Ruben for a job well done. I'll be sure to tell people I know to use Aaron's moving when I'm asked. Thanks again, Michael Gray and crew, for a job well done!

We had Domingo and his crew assisted us with our move today. They were excellent: friendly,…read moreattentive, and very mindful of our things. They gave great advice about how to handle future moves as well. The quote we received was fairly accurate, though they actually delivered more expediently than expected!

I've used One Move three times now and they're still the most efficient and reliable movers I have…read moreused. Appreciate the accuracy of quotes, speed and efficiency of the team, clear communication and just overall really positive and friendly service. I always have a huge amount of glass and other fragile items that need to be moved and the team is always respectful and does a great job protecting surfaces, furniture and goods. I have also used their packing service and the team moves super fast and does a great job ensuring breakables and other delicate items are packed and handled well. When I inevitably move again One Move will definitely be my first choice.

I moved from San Bruno to Oakland on August 4. ML did a great job. The movers were fast, efficient…read moreand thoughtful. They even put my jacket back on my desk chair at the new place.

I happen to file a complaint against the movers who moved my family because many of our items were…read moremissing. They also opened a box and a canister that was already sealed. I filed a complaint and spoken with manager and emailed the general manager who entrusted their workers and refused to take a deeper look into this investigation. During the move, instead of coming directly to our location, the movers made a stop first; stating they were going to take a break. I asked the managers to check their gps location for proof and they refused. My family tipped each of the 3 movers in cash additionally and bought them food as a thank you. This was done before we found out some of our items never arrived. As of recent, they have ignored further communication from me. Half service deserves half payment.

Bad business, dishonest and reckless. Rick was hired to move furniture for my client who recently…read morehad a stroke. He sent his crew to the property and they left windows wide open when they left. They did not secure the property properly. It rained over the weekend and water came through and sat on the windowsill and wooden floor for a couple of days. There were three pieces of furniture that Rick promised, and was paid, to remove from the property and take to Goodwill. Instead, the furniture was dumped at the condo complexes dumpster. The items had glass shelves, and were pushed over and the glass broke everywhere. This posed a hazard to other people in the community not to mention it was illegal to dump these items on the side of the dumpster. I called Rick immediately and gave him an opportunity to remedy the situation. He promised that he would and I returned the next day and one of the pieces was still left behind. There's a sign posted right next to the dumpster that states "no furniture". I reached out to Rick again and no response. This was an AWFUL experience and I won't use them or recommend them again. Terrible!

BE AWARE! Aside from…read morestealing valuables and being dishonest, this company quoted us 3900 but charged over 5500 (more than a thousand-dollar difference)! This move was about an 8-hour day, and we were originally quoted 10-12 hrs. My wife and I hired Rick and his team to move us in January 2025. Not only did they leave several items in our backyard, one or more of the members of the team stole valuable graded trading cards worth thousands of dollars. After reaching out to Rick about the stolen cards, I felt mocked and disregarded. No one owned up to taking them. I ended up filing a police report & with the BBB, but reached a dead end and feel like I'm at a total loss. It's now been months and the cards are still not in my possession.

Moving is already a time-consuming and stressful task, but with an infant, it becomes exponentially…read moremore challenging. Because of this, my husband and I knew that hiring a moving company would be non-negotiable. After researching and talking to close friends who used various companies, we decided to confirm with Careful Movers. They are not the cheapest, but they by far exceeded our expectations during our move. Starting with my inquiry, Mat, our Moving Consultant, was quick to respond and very patient in answering all my questions. Securing our moving date and processing our deposit were smooth processes. Leading up to our move date, Shenna called and emailed with reminders for any last-minute tasks and collected information so our moving team knew exactly what we needed on the date. On moving day, we had a crew of 3 movers: Enrique, Ismael, and Jose/Luis. They were punctual and arrived at our apartment right on time to get started on our move. After walking them through our apartment, discussing expectations, and signing the agreement, they went to work. This team was quick, and I mean QUICK, to disassemble and pack the truck. However, this does not mean they were sloppy by any means. Everything from our baby's furniture to our 75-inch TV was packed with the utmost care. Despite the rain, all of our belongings arrived safely at our new rental and were reassembled exactly as we asked. My husband and I are extremely happy with the services provided by this team and Careful Movers. We wouldn't hesitate to schedule with them again or refer them!

Exceptional service. Very friendly, very professional, and skilled. We moved out of the area. My…read morewife and I could not have done this alone. We spoke with a few different companies that were absurdly expensive. Some other companies were cheaper but just felt like the were pushing a hard sale. These guys were straight to the point, no nonsense. Gave us an estimate they, honestly, was well under the average cost. They should raise their prices a bit more because the service was top quality. Don't hesitate. These are your guys. Thank you so much!!

Diego and his team are absolute pros. From the moment I reached out, Diego was responsive,…read moreincredibly friendly, and clearly takes pride in his work. He made the whole process smooth and stress-free. On the day of the move, the crew showed up right on time, worked efficiently, and treated our things with so much care. They were fast, efficient and handled everything with professionalism and a great attitude. What I appreciated most was how personal and reliable Diego was throughout. He checked in before and after the move to make sure everything went well, and just made us feel like we were in good hands the entire time. If you're looking for a mover who is prompt, professional, kind, and just really great at what they do--call Diego. I've already recommended him to friends and will continue to work with him in the future.

No call, no show…read more Communication before or scheduled move was good. Robert called to confirm our appointment the day before the move and said he would be here at 9:00. 2 hours before the appointment, i texted to inquire about types of payment that he accepts and no response. 10:00, i sent a follow up text, no response. 11:00 my partner called and there was no answer and couldn't leave a VM because the mailbox was full. She then sent a text message and...no response. Now we are paying extra rent because we weren't able to move out at the end of the month.