Very positive experience. Simple and easy to self store items. It was easy to get access and then easy to move out. Also appreciated the prompt calls from the company to confirm move in and move out. read more

We had to put some stuff in public storage after moving to the Bay Area. We've used this place for 3 years. We've had a wonderful experience working with Elsie, the property manager. She does a great job maintaining the place and making sure our stuff is secure. I made the mistake of not putting my lock on the unit correctly twice, once right before going on vacation. Elsie called us and went and put a temporary lock on the unit to keep our stuff safe until we could return and replace with our own lock!! That's good service! She was also great to work with when we moved out before our next move. She made everything so easy!! Would recommend this place!!! read more

"STAY AWAY FROM THIS PLACE" this is how bad experience begins with this rats, and thieves. 1- I evacuated my unit on September the 19th moved my stuff out in the night , and unfortunately I had to brake down my shelves because the stupid store manager always parked her black cammarro infront my unit. That was one of the major reason I moved out, it was very inconvenient for me to take my stuff out. 2- I requested my moved out date on line since this fucken office is closed all times. I wished I would it notified them my moved out in person. 3- A week later I was shocked, when I received a e- mail from Public Storage for the amount of $320 . I was so pissed because I shouldn't be paying for the whole month. I decided to call. 4- I called the store office where I rented my unit and of course the stupid store manager she is never there in the office. I talked to someone in the office the guy I spoke he was nice and I explained to him my issue and asked him why they are charging me for the whole month. He even checked the date I moved out it was right the same date September 19th was the last visit. 5- Then he told me it was a mistake from the stupid dumb ass manager that she vacated me the bill on October 2nd I was so pissed when I heard that this greedy bitch was charging me for the whole month. Then the guy office told me to call 1-866-247-6620 and decided to call. 6- I called this number and I told the the same story that I vacated the unit on September 19 th and the stupid greedy bitch manager vacated me a moved out date for October 2nd. And she was charging me $320 for the whole month. 7- The customer service representative told me that they were going to investigate and will have an answer for me in the next 24/hrs. 8- I made the call on Friday. Monday, Tuesday have passed no one call me. At this point I was worried about what's happening. So I decided to call back them on Wednesday morning. And I wasted another 2/hrs of time wasted just for my surprise they told me that they still going to investigate again and would take another 24/ hrs . 9- At this time I was so pissed and I knew that they want their money back no matter how hard I tried to proved them that this stupid store manager, she lied on my vacated date. 10- At this point I wanted to end this and since I have a good credit history, I told them to cut the bullshit of waiting another 24/ hrs to investigate. Investigate what? They have e- mails confirmation on my moved out date, they have cámaras, they can see the date I was moving my stuff out. 11- I knew some how this greedy bastard wants their money back and I didn't want them to send me to collection agency. I lost my hope and ended paying $320 and ended this nightmare. 12- My advice to you guys "PLEASE STAY AWAY FROM THIS PIGS" they don't care about you all they care is about taking as much money they can from you. I hope this mother fuckers and specially the store manager owner from the black cammarro get a big fat bonus check from stealing money of hard working people. I am took the time to write this review and let the public knows how this pigs operate this place. If you want to waste your money with ads hole is your decision. I will never ever rent again at this unprofessional stink place.... Below I have pictures of this stupid greedy bitch cammarro that she didn't even moved her car the night I moved out. read more

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do not rent here!!! people have been braking in and its most likely the staff!!!! dont waste your $$!!! read more

Elsie is a blessing and she is the best property manager I've dealt with. She also locked my unit when I needed her to when I forgot my lock in my pocket. She's nice and professional and I hope she remains there as long as I'm doing business there. Staff is pretty cool as well read more

NEVER GO HERE....ITS A SCAM. UNLESS YOU HAVE ITEMS YOU DON'T CARE ABOUT...THE PROPERTY MANAGER PURPOSELY ALLOWED OUR STUFF TO GET STOLEN. IT WAS AN INSIDE JOB. I hope she went to jail. In October 2021, we had our storage unit here. They stole things inside their boxes, left the boxes empty, and took what was inside. The broke in from the left connected unit. The lady there was no help and she did not rush to call the police. We had paid the insurance for years which ended up nowhere. The lady who works there seemed to be involved in it. The insurance we paid for meant nothing and they are very non-responsive. The police had arrested 5 people in our case for other crimes, but couldn't prosecute on additional crimes because of "double jeopardy"....I guess. It sucks and that gut reaching feeling of the fact that the (woman- can't remember her name) manager working there was no help to the police was very disheartening. She declined to give any information that might have helped our case, so the officer had to get a subpoena for records. She had no compassion or sympathy and acted like it was our fault. After the officer retrieved that video footage, it looked like the cameras were moved to avoid the criminals. My husband and young kids went there on a seperate occasion and found a used condom outside in the hallway and a used banana peel. read more

If you want to go to a location that doesn't have reliable anything than this would be the place. It took me 4 trips to verify my ID because they were never open when they told me to go in. The people over the phone are rude and this property is overpriced compared to others in the area 10/10 will not shop again. The property manager blamed me for every single thing that went wrong although it was due to the public service agents I dealt with over the phone. read more

Had a short, but pleasant experience at this particular Public Storage. I was moving up from Southern California and a week before my move in, I drove up and dropped of some stuff in this unit. It was raining, but the lady in charge (Marshaun) helped me out and walked me to the unit, answering any questions I had. A week later when I came by to pick up my stuff and closed the account/unit, Marshaun was there to assist and give me an unbeatable deal! Literally couldn't have asked for a better deal. I usually HATE storage units. They are unclean, unprofessional, overcharge for a overly small room. But this place was great. Very professional. Would come back if I need a unit! read more

This is a very expensive storage solution. They will offer you a very reasonable move in rate, and then regularly and significantly increase you rent. I bailed when their purposed next rent increase would have taken me to $3/ft2 per month! They charge a full month's rent even if you occupy the space for one day of the month. read more

Horrible business. Couldn't reCh anybody at the front desk and couldn't access my storage locker. I called and called and nobody was there to help. Even reaching out to the hotline didn't help. Thanks for making me waste 200 on a mover!!! I finally got into contact and thought they helped me-- guess what they didn't. Because they're incapable of doing their job. read more

I have had the pleasure and displeasure, on occasion, of dealing with Public storage facilities. This experience was pure pleasure. The manager of this facility, Will, provided me with amazing customer service and follow up of continued great service. I was stepping into a very complicated logistical move and Will relieved me of stress, not just by obtaining storage space for me, but also on short term notice additional storage. He was pleasant kind and had a sense of humor. He provided me with the correct paper work in a efficient manner so That I could operate in my Executive's stead facilitating the move even more so. I felt , in a very short time, that Will was not just the manager of the Public storage, but a helping member of my Team! I highly recommend him read more

Had such a great experience here. The manager, Will, is incredibly pleasant and very helpful. He also always was around when I had to call an ask questions which was convenient and appreciated. The spaces are kept insanely clean and I stored here for 3 months. Not a single bug in my stuff or any damage, pretty impressive! Would absolutely use this establishment again. The public storage $1.00 For the first month is definitely still a bit of a tease, you still need to buy a lock and key, get insurance,etc, but aside from that I was very happy with my price as well. read more

This Shylock outfit has raised my rates nearly $100 per month is just over a year. And I have 2 units. Please let me know if anyone out there has an alternative. read more

Esmeralda provided excellent customer service, going above and beyond to research a forgotten unit number, in order to facilitate payment. Will definitely recommend Public Storage everyone. Esmeralda the best! read more

One word: Meleofa. Above and beyond is an understatement for what she did for me when trying to rent out a storage to me. Initially, I already had a reservation for a storage space at the 2047 location, however my unit was on the third floor, and the state had just shut down all the elevators within the facilities, making my trek to the third floor difficult, especially with large items. I was there for about a hour with Meleofa while she was researching alternatives while sticking as close to my original quote as possible. She showed me the different storage sizes and laid out my options. We were able to come to an agreement with a unit that was just close to my original location, and everything went smoothly. One comment I have is for management and staffing their locations appropriately. Meleofa was running two different locations that day, and had to walk in the rain from one place to another. I appreciate all her help, but she needs help as well. Thank you again Meleofa! read more

I was not looking forward to this moving and the idea of having to put some of our items in public storage made me weary. I tried to look for a storage facility near our new location and found this one on Yelp. First, I want to give Kudos to Shane the property manager! This guy is a pro folks. He is organized, efficient, friendly and walked me through every step of the process with precision. The property is clean and well maintained and I feel safe knowing that my personal items will be in good hands. Whoever hired Shane knew what they were doing. Give this guy a big fat raise or something is going to steal him. Great customer service Shane. Keeping doing what you are doing and I hope the powers that be recognize what a great employee that have in you! read more

Someone stole $1400 worth of our stuff out of the unit. Absolutely not worth a slightly lower monthly rate. We chose this location because we were going to be gone for a year and it had the cheapest rates in the area. Move in went well, though we noticed the exit gate was broken (stuck open). Flash forward a year: we come back, exit gate still broken, stuck open. Go to get stuff out of our unit and we're missing a TV, computer monitor, guitar, amp, and a bunch of other stuff. Reported it to the manager, who didn't seem too concerned. Filed a police report. Fortunately we had bought the insurance, right? Wrong, they denied the claim because the lock had been picked rather than cut off. They said it needs to have "visible" sign of forced entry. Absolute garbage, and we are taking them to court. If I could do it over again, I'd definitely pick a better location with lower crime than EPA and I'd pick a less sheisty company than Public Storage, since they completely flaked on the insurance and we've had to eat $1400 in theft losses, despite paying extra for insurance for an entire year. read more

The location on 1985 E. Bayshore is bullshit. I rented my unit for only two months and now I'm going to transfer to a different location. This location is unsafe and untrustworthy. The first day I went to go pay for my unit a couple days later they tell me that someone came in and canceled out my contract. Who could do that unless it was me I had to tell them to go look at the surveillance camera and tell them how to do their job properly. It's a joke. They then found out that one of their dumb employees accidentally closed out my unit because she thought it was vacant because there was nothing in the unit. Nobody told me that I had to move in my stuff immediately in order to keep my unit open. After this just a couple days ago on Friday the 13th apparently two black male suspects break in and burglarize the whole C block of the units. Obviously they don't have a Enough security or protection, knowingly it's in East Palo Alto a bad area. They will be lucky that myself and the other tenants don't get together and do a class action lawsuit against them. If you want your stuff to be stolen and broken then go to this place otherwise I do not recommend this location. It's a joke that they require insurance yet the insurance won't cover anything unless you have receipts for your belongings. Well insurance can't replace my daughters art projects, it's a total scam! PS: not only did they steal my stuff and damage my other furniture but I also had other people's belongings in my unit. It was a complete joke and they should be shut down. read more

Good service and adequate facilities Pricey for what you get, but consistent with everywhere else. Would recommend planning your move in advance to minimize the space you need to rent Next time I would also put shelving in prior to the move so my movers have things to set the stored goods on Not climate controlled read more

I'm very impressed!!! I did the online check-in to reserve my storage space and this saved me so much time! I would suggest to anybody that's a little pressed for time to reserve your space online. It makes things much easier! Just bring your confirmation paper with you. I got a call the following day from Shane, the property manager, and he was genuinely friendly. (This makes such a difference in your attitude toward spending your money some place.) He went over everything I reserved and made sure it was all correct. I met up with him the next day, he showed me around the facility and he was very thorough. I didn't have any questions b/c he covered everything. And when it was time to sign the contract, it wasn't your typical "give me your credit card, sign here". He specifically went over the sections briefly and explained the policy (to avoid any extra charges). Overall, I had a very pleasant experience. Shane gave such awesome customer service! I will definitely refer people to this location. read more

I needed a storage locker in a hurry and these guys helped me immediately. I called from my car on the way to the facility, they offered competitive rates and when I got there the locker was reserved. Got my keys within minutes. The property attendant on site was Shane and he was fast and courteous and thorough. Had some furniture delivered there last night while I wasn't there. Totally seamless. Thanks Shane. read more

Worked with the property manager Shane to reserve a 5x10. Everything was methodical and efficient, and I've had no issues getting into my unit. read more

We're an existing client of Public Storage at this location. Recently we would like to rent one more unit. Laura was extremely helpful in assisting me to acquire the unit. In addition, we also needed to do some admin changes on our existing units and Laura did an awesome job in preparing all the paperwork and explaining the purpose of each one. No doubt that I would give a 5 star for Laura's service at Public Storage at this location!! read more

Morgan was very helpful! I was able to get a storage unit the day I walked in. The unit is very clean. The process was simple!

We rented a 20'x10' space because we are remodeling our house. We came to this one because it is closest to us and it is Public Storage. We have been using it for a month. We like it so far because the facility is easily accessible, clean, and well maintained. They also have a great on-site manager who is very helpful. Highly recommend this place. read more

This storage facility is clean, well maintained and Shane, the manager, is wonderfully helpful. He truly helps you to find what unit will best suit your needs and is respective of financial restraints. His thorough explanation of the contracts and policies made me feel comfortable that my goods were in good hands. Highly recommend. read more

The storage facility is clean and well-managed. The local managers are very polite, friendly, helpful. All that is good. The reason for only 1 star is because they made a huge mistake with us which is ruining our entire experience. They quoted us a low rate for moving from a large 10x20 space down to a small 10x10 space. We went through hell to shrink down to that size, in order to save money. When we finished our move from big to small, they ended up charging us 50% MORE than what they had quoted, so we only saved 1/2 of what we thought we would save by moving to space half the size. When people quote us a rate, even if only in handwritten notes, we rely on those to be accurate and honored. I understand that local management can't do anything about this because they aren't setting the rates, but the District and/or Regional Management should honor the originally quoted rate. read more

Place is great! Clean and tidy. Shane is very friendly and helpful. Will have to return here again!

I just came in to buy some wardrobe boxes and Shane was very nice and helpful. Even helped me carry them out the car!