Candice and Dede are great, such great women. Then second time I went Jackie assisted me and…read moreprovided the information I needed to complete my application. Thank you for such a great CONSISTENT customer service.

Rat infested place. Every piece of furniture ruid bad management just didn't care about all of my…read morebelongings that went to the trash used my furniture for one Year before storing it in this rat infested hell hole paid 1700 for my sectional and received no sort of payment even though I had insurance on the unit. I would not recommend this place to anyone. They should be closed down they don't deserve any stars

Ginger was a great help and facilitated very well thank you again will be telling my friendsread more

Latisha was extremely helpful showed me the units made it easier for me to decide which one to…read morerent. Great location and storage units.

Robert was amazing he helped me find the proper storage unit for my needs! Furthermore, he was…read moreextremely patient and showed me several spaces so I could decide on what works best for me. The hours are great you can access your space from early morning until late at night. My previous unit through Public Storage on Pulaski was not accommodating with time and they had maintenance issues. The inside of my unit at Lockup is immaculate and I see that they have excellent pest control. Time and care is put into keeping the entire property clean. Prices are reasonable and they send you a reminder to pay before you get charged a late fee. Thank you Robert and crew at the River Grove Lockup!!!

First, they give you one price and then constantly raise it on you as you stay longer to an amount…read morethat hurts, but not enough to hire movers to get you to another place. We sunk a lot into moving my mom's belongings into this place (many many antiques) b/c it was "climate controlled". We'd see water everywhere, which is a sign we should have moved out. When we finally moved everything out, the walls had mildew on them and ALL OF OUR FUNITURE did as well. I brought it up to the manager and she said you have private insurance and offered no apology. I spent roughly 14K to store my furniture there for several years. It shouldn't be my insurance's responsibility for their negligence and poor upkeep. Do not store your furniture here. Waste of time and money.

Friendly & accommodating. They took me to units I was interested in and smile answering every…read morequestion. It was an amazing experience.

Excellent service. The office closes at 5pm and I was running late because of traffic, I gave them…read morea call and the guy was so nice and waited for me. He explained everything to me and gave me a very convenient storage unit. The place is wonderful, very clean and seems brand new. It is very easy to reach and you can park your car inside and use their carts. I really recommend it to anybody.

Quick feedback for those looking to a storage facility 1…read more Place is brand new and clean 2. Entrance is really easy to get large trucks in and out, especially in Chicago cold winters 3. Manager of the place was super nice and accomodating (in terms of the millions of questions I had) 4. I needed something a little bit out of the ordinary and they were really helpful 5. Prices on the the same square footage vary..do your math 6. Take a photo of the access code in your iPhone bc you'll never find that card when you need it. One thing on the potential negative side...you need to use a barrel lock vs padlock. If you don't have one of these, it costs about $14. I ended up buying two, but only used 1. I gave my extra to the manager and asked him to give it to someone who was "down on their luck and needed it"...if you rent from here and finish with your locker, I'd hope you would do the same thing (or give it to a goodwill, that can give it to someone needy) FYI - my comparison storage facility is one I have used in Sydney Australia, and while the staff were friendly and easy to work with, the storage space was grotty, would only give that one 3 stars if I'd have to review it

There is only one elevator to the entire second floor storage facility…read more Nearly every time I have visited, the elevator is Out of Order! Impossible to access second floor units. Staff refuses to assist, such as providing temporary holding in first floor units. Inaccessible, unreasonable!

Crappy place to store at . I switched here bc at the time they were cheaper but they like to raise…read morethe rent whenever they want . I got a call from a rude woman saying rent was due on the 2nd when I thought it was the 3rd and her and her crappy attitude said that's incorrect since 2020 it's been the 2nd I told her to relax it was a mistake and will be in to pay it. What's funny is I got a text saying rent is due the 1st LOL . They had one of the employees husbands driving around w his snow plow pushing the snow in the driving paths . Cars got stuck , he would offer to get them if they paid him. Rats are a huge issue . No one is ever in the office at the times posted on the door . Gates break all the time and takes forever to fix ... we pay up the ass for our units and they can't upkeep the property!?! Can't wait till we don't have to store anymore !

Horrible. Restricted hours and don't get stuck inside the gates after hours. They'll further…read morerestrict your access making it difficult to get out of lease. People work. Thanks for the 5 PM restricted access time. Paying 3 times what my agreement started at. Steep incline with massive curb to get into unit. Not safe or practical for anything heavy. Took me twice the time to battle the incline to move heavier items by myself and is the reasoning for getting stuck inside after hours. Try explaining that to someone. They don't care. The only thing they care about is finding every possible way to nickel and dime you. Last straw with this place was my Amex on autopay expired and I mistakenly forgot to update with PS. They charge me a $60 late fee for a unit that isn't even worth $100 but somehow are charging me $300. Regardless 20% for a couple days after my due date. Complete nonsense. Can't wait to get out! More than a few places in the area for a fraction of cost and 24 hours access with property managers approval. Stay away for this place.

I have been a long time customer of Safeguard storage. Robert in the office is always friendly and…read morehelpful. I love having the carts readily available the second I walk in the door. Having different size units over the years there has never been a bad location and I was on the second floor for over 8 years. Thanks again Robert!

Excellent facility. Clean and very safe. Very friendly, consistent staff…read more Had a unit with them for about 2 years and never had any problems. Any time we stopped by place was very clean, plenty of parking.

Just got a storage unit with someone, and pretty easy process. I have to admit I am impressed with…read morehow clean it is. We got an indoor unit, and it is very convenient. Parking indoors, and multiple carts to use when transporting thing. This is my first storage unit so I don't have much to compare it to, but so far it has been a good experience.

One complaint my price of storage unit. Just wish it would be lower especially for seniors…read more Great customer service

Stash-It was a lifesaver for our group! I hosted a work event in Chicago that ended with a Cubs…read moregame, and Carlos (the owner) made luggage storage so easy. They came to our event location, picked up everyone's bags, and stored them just a couple blocks from Wrigley. Totally worth the cost for the convenience--and it was a huge relief for those who had to leave early for flights. Highly recommend Stash-It for any group visiting Wrigleyville!

From the owner: Travel lighter with Stash-it. Whether you're catching a…read moregame at Wrigley Field or exploring Chicago’s vibrant neighborhoods, we’ll take care of the heavy lifting. Stash-it.com is your local luggage logistics partner—offering secure drop-off at our Main site near Wrigley, plus flexible pick-up and delivery services anywhere in the city. We’re here to make your visit smoother, lighter, and totally hassle-free.

Signed up for the Extraspace ap in hopes to be able to open the gates via my phone so that I…read morewouldn't have to step out of my car and enter my code in front of everyone. App give the option to open the gates via your phone, but the gates do not open. This has been like this for over three months with no action from anyone at the facility. I have brought this up to them multiple times and so have other people. Nothing has been done. I will remove this review once the gates/sensors are fixed.

Clean space and the lady of customer service very nice and I don't have any problem with that time…read morethat I'm with them