Well my neighbor misplaced his storage key while in the process of moving . His concern was to…read moreget a new key as quickly as possible . Upon arriving at 1916 Elston we met Tiffany the customer service rep. And she was the nicest and understandable person that I've have met in a kind while . She explained all the steps we needed to get a new key including a new lock if needed . She was very courteous and again very helpful . I highly recommend Public storage . And thank you Tiffany for making our day . We were able to get a new lock and key with in a few days .

What a scam! I booked a unit for $80/month as a new enrollment. I've been renting since April, and…read moremy rent has already gone up to $112. They hook you in with the low new member rates then hit you with the rent spikes after you've moved your stuff in. They claim it's supply and demand but there are plenty of units available at my location. Find another storage place!

I had the pleasure of speaking with America.. She was…read moredefinitely a person I will enjoy speaking with on a regular basis in the near future I value her knowledge and focus she has for her duties at storage mart.. Well done America ..thank you .. Rae

Update: Before and after my complaint, the manager, America, at this location and every employee…read moreI've encountered here were and are super friendly and helpful. They and their main and regional offices all responded extremely quickly to my complaint and wanted to make it right. That's very much appreciated. I think a great solution would be to not bury the fine print so far from the pricing but put a short notice below the pricing for each unit - simply that price is subject to change at anytime with 15 days notice. I certainly would've paused and considered other options. Original one star review: Bait and switch pricing. Increased my rent 65% after less than 3 months with only 20 days notice. You have to scroll down 6 pages to find the fine print that says they can change pricing at any time with 15 days notice. This is a summer storage unit for my daughter's dorm and we're not local so it wouldn't make sense for us to fly out and move to another facility. Will never do business with them again. Utterly ridiculous and shady business practice.

I have used this facility for the past 4 years. The facility is really clean and secure…read more I like my unit and the availability to come in really early and organize my things. When I started my unit was $143 bucks now it over $240 bucks. Every 3 months they increase it. Very few upgrades have happened to this facility since I started. Only new thing is a self-entry key pad got an upgrade. I don't like that there is a constant increase. What I like about this place is that it is close to where I live. I can easily go and get my things and drop stuff off. It is very necessary since I only have two closets. Having the unit makes it super easy to change items out every season. Plus the parking is nice as you can back directly into the garage. Each level is secure. I feel safe in here at all times. Must punch in code to access facility and then punch in code to access elevators. Cameras are located everywhere. Big incentive for women to use this facility because of the security. During office hours, there is always someone on site. Usually 2 office members. Tip: can rent truck for move-in only

Attentive staff, clean facility, free and easy access to carts and great (indoor) parking (on both…read moresides of the building) for loading and unloading makes this an excellent option if you need the space.

As a first time user, I was surprised that is mandatory to pay for their insurance so expect your…read more"promotional" rate to go up by $11 to $15 per month depending on the coverage you choose. Be also prepared to receive calls from the property manager the next day after you make your online reservation and then again on the second day telling you that you absolutely need to finalize your paperwork otherwise the unit you reserved won't be available anymore (even though the web-site lets you choose up to a week to "move in"). I guess this is common practice and I was kind of expecting it... Oh, last thing: bring your own lock, otherwise you'll have to buy theirs. Besides that, the facility looks clean and well maintained. Everything is in good working order except for a side sliding door which has been broken since the day I signed my contract. I have to say that Erica and Casey were super nice to me, going above and beyond to explain in detail all the aspects involved in the agreement. Even though I just moved my things today, my son has been storing things in this facility for a year now with absolutely no issues.

I will say this place is clean. But! Every month they would raise the rent. Until, only after a…read moreyear, we related the payment there with a car payment. We moved out. When I check out they asked why. I simply told the truth. Your to expensive. The person behind the desk was surprised. He questioned my decision. After a long chat. I said "I don't need this" So he put down I was leaving due to no longer needing the space. NO! I said your to expensive. He lied on my no longer wanting to do business with them in his check out reason. I would not recommend this storage place. Unless you have money to waste.

This is one of BEST storage facilities in the area! I have used them multiple times and have NEVER…read morebeen disappointed. I have worked with Justin and David both - amazing, knowledgeable, friendly, and both made the process easy! I highly recommend this place to everyone!

I had a great experience with Safeguard Self Storage. Justin and David were super friendly and…read morehelped me find a storage unit that was perfect for my moving needs. The building and units are very clean and well maintained.

It's never fun to have to leave a 1 star review, but we simply cannot recommend Foster Ravenswood…read moreSelf Storage. One, they don't have a secure way to take Credit Card information. You have to write down the full Credit Card number, the expiration date, and even the CVV on what looks like a badly photocopied piece of paper. When we had to change the card on file, we had to actually go to the office and complete another dodgy looking form, rather do it online, securely, through a website or an app. Surely having to write down your entire Credit Card number with expiration date and CVV is not PCI compliant (and yet I did it anyway). Two, they raised our rate immediately after signing up and then they raised it again shortly after that. We hadn't even had the unit for one year. Our original rate was $47/month when we joined in May, in July it was raised to $59/month, and then in November it was $65/month. Three, we attempted to access our storage unit outside of office hours a few times but the pin pad to get into the building was broken more often than it worked. The last time we went, our car was full of stuff but couldn't get in (again). This was deal breaker for us. Other things that were annoying: there is no dedicated parking, only street parking. The office and lobby area wreak of cigarette smoke. The storage unit itself was fine, but the floor was unfinished. When we went to say we were moving out, there were no questions asked. Just a "what is your unit number?" and "sign here" and "here's your move out receipt". Like ok, bye?

I've been a customer for many years...the staff has great customer service and I definitely…read morerecommend them for your storage needs.

I'm so glad that Claudia from storage post at west Lawrence storage unit helps me to find a new…read moreunit and it's really nice and good storage Manager knows how to do there job. Especially customer service. I'm glad I've been able taking care of my needs there.- Mr. COLLANTES storage Renters.

The elevator never works so if you don't have a unit on the 1st floor expect to never get to it…read more There is never any one available to assist either

I was a long time customer, since October 2009. Called a week ahead of the move out to inform them…read moreof movers business name and time of pick up morning of March 11th. Had discussed prorated amount of $50.96 The female employee was rude on the phone and would not let movers in unless I paid $139. I want my $88 back. She said manager/owner was out on medical leave.....which is maybe just another lie.

Could not recommend this place enough. Efficient service, friendly employees, great prices…read more Thankfully we were helped by Gordana, who is incredibly knowledgeable, friendly and helpful. Ask for her next time, and your storage experience will be a breeze. This place looks old, but it is very well run and no-nonsense - by far the best storage facility in the area.