The regional manager reached out to discuss my issues and concerns in great detail,which I'm most…read moreappreciative of. Increased monthly bill (twice) since I started renting the unit in February,other than that the other issues have been addressed. I just want my gear to be safe,along with easy access if I'm paying my bill. Thanks Hugh!

Stay Away!!! This place is a trap. My partner and I had 3 units here. They contained everything we…read moreowned while we were in between homes. Including our parents ashes, one of a kind art pieces made by myself and my late husband, irreplaceable family heirlooms and so much more. Oue entire lives. We were victims of a Con artist and took a financial hit that was extremely difficult to recover from. We fell behind on the rent. I presented our hardship to the staff here. I cried and begged them to please give us time to not loose everything we had. But, instead they raised the rent. We did everything we could to raise the money. Paid them thousands and got within a few hundred dollars from paid off. So, they raised the rent again and added more fees. We begged. My Mother even paid what she could and begged them as well to have a heart. But, we lost everything. The money we thought would be our cushion to be able to rebuild our lives went to paying fees to these heartless people. We were $200 short and we lost everything. Still on the streets now hoping to rebuild our lives. Stay Away!!

I'm delighted that I finally decided to get a storage unit. I live just a few blocks from this…read moreconveniently located facility and could not be happier with my new storage arrangement! The staff are extremely courteous, helpful, and professional. All my questions were addressed up front, and I am confident that I chose the best facility around! The best part for me is the secure loading dock (garage). Even when there are other folks bringing stuff in or out, I don't have to wait more than a few minutes. If I stop by early in the morning or late in the evening, I'm typically done within 5 minutes. It's that easy. I love that the facility is climate controlled (for my own comfort primarily), and I don't have any concerns about safely, knowing that access is strictly monitored. Self Storage 1 gets my highest recommendation. Lakeview and Uptown folks, this is as good as it gets!

Mice infestation! They have issues with mice since last summer. My unit got destroyed by rodents!…read moreOver $2k in damage! The owner claims the issue is being taken care of but the mice never went away as every month I return to my unit and discover new damage! The contract you sign when renting the unit mentions no responsibility of the owner for any damage including damage done by rodents so you will be left on your own to deal with your loss. They offered $10 discount for the next 6 months for me as well as arrange the livers to vacate then disappeared. The staff is friendly but not helpful. Be mindful of this went renting from them!

Shout out to my man Maurice! Super helpful and an overall seamless experience…read more Will definitely be recommending and coming back for future moves.

Just rented a unit and everything went smoothly. People were very helpful and I successfully…read morestarted the process.

Good pricing. Very clean facility. Good hours. Friendly staff. Nice music playing thru the facility.read more

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 2850 N Ashland Ave is no exception. Our Chicago storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near Ashland Ave and W Diversey Pkwy, we're trusted by neighbors in Lake View, Logan Square, Lincoln Park, Bucktown, Avondale, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Predatory price gouging practices. Increased same unit price 36% after 6months. Then increased it…read more30% after 6 more months. Pretty sad excuse to reap corporate profits after they gain leverage. Avoid them.

This is a very safe, orderly, well-run storage facility. The location is in a very congested area,…read morebut it is very accessible and I found I could almost always use the covered parking bay when I made a point of visiting in off-hours. The units, hallways, and elevators are spotless. I never had a concern about the temperature or humidity inside the building. I appreciated that there was surveillance in all the hallways, given that it is a very large and cavernous place. In the end, the human element is what makes this facility stand out. I dealt mainly with Mario, and he is super-conscientious and pro-actively gave me every bit of information I needed to use this facility confidently, rent an additional unit, and vacate my spaces economically. I highly recommend this outfit if you live on the north side and looking for storage. To my mind, it's a near perfect arrangement for a reasonable price.

Customer service and the vehicle was exemplary. Clean very new low miles. Competency is always fun…read moreto encounter

terrible service. Never answered the phone even after calling over4 hrs and up to a 40 mins of…read morewaiting on the phone.

This is an ABSOLUTELY, INCREDIBLE FACILITY if you need to store your belongings for any reason…read more Dorothy, "The Boss" is so very competent, responsible and helps you feel secure in your experience moving in! Moving and packing supplies are available for purchase. The floors are remarkably clean (!!!), there is no humidity in the halls (during the Spring/Summer. Cameras throughout and the loading dock is easy to use. Truly, as a "very critical guy", I am super impressed. You won't go wrong!!

I relocated from another facility several months ago & couldn't be more pleased. Wonderful, helpful…read morestaff. Always clean & accessible. A good size number of carts are available to use, have never had to wait for one. Highly recommend

Solid enough in a clutch. Clean trucks, okay customer service, and reasonable enough price when…read moreevery moving company is trying to gouge you for a 2 mile move. Super convenient Broadway location and clean equipment. Easy pull out and in. Easy night return through the U-Haul app. 120.00 for a full day with gas's fill up was decent and a fraction of the cost of any moving service out there.

Special thanks to Randall who helped me get checked in with my rental when the mobile app was…read moregiving me error issues. I wouldn't have been able to proceed without his help. Due to his prompt service, I didnt have a single interruption to my plans.