Great customer service! The "other" office store offers a…read morelarge arsenal of high tech office equipment for self service use. Myself and older friends like the personalized care we get at UPS. Amhad and Colleen were busy and shorthanded on a Monday morning. They took charge of the task at hand and efficiently took care of our needs. We left with confidence that the job was done right.

Millie is an absolute ANGEL. Someone give this girl a raise. I was frustrated to the point of tears…read moreon the phone about a package being mislabeled and she went the extra mile to make sure she knew exactly what happened internally and give me instructions on how I could best receive my package.

We've used this UPS store a number of times and have always had fast and courteous service. Today…read morewe mailed a heavy prepaid box, and the person who helped us offered to give it some extra tape. Great service, nice people. Parking can be a problem at this location, but turnover is pretty quick.

Friendly staff are efficient to help you get in an out. They don't have the amazon self serve kiosk…read moreat this location, but are open sundays until 5:00 so 7 days a week availability is convenient.

This UPS is in downtown Georgetown. We went here to drop off a UPS package. It was not very busy…read moreand the process was smooth. My husband came here once before, however and was dissatisfied because they did not have the free UPS envelopes the other UPS offices have, but they did have envelopes for sale. This really rubbed him the wrong way.

This is my new Amazon drop-off location. They have two machines on the left as you walk in and if…read moreyou already have your barcode ready, the process of scan, stick, and drop is quick and you'll be out in just a few minutes. There is usually a line for people wanting UPS support but the layout of the store is set up so those who just need kiosk to do their thing. Bags for merchandise return are provided at the kiosk in case you didn't know.

Got my package in perfect condition!…read more They had great timely service! Thank you ups store!

I definitely feel that the staff needs more training, particularly when it comes to customer…read moreservice, problem-solving, organization, and managing the flow of customers. There were three employees working, but only one person was actively assisting customers. The other two employees were simply watching as more and more people continued to walk in instead of stepping in to help or even acknowledge the customers waiting. At the very least, they could have said something as simple as, "Hello, welcome! We'll be right with you." Instead, there was a very long line with little to no communication or direction. Many of the customers were simply dropping off packages, including USPS drop-offs, which could have been handled very quickly. A simple announcement such as, "If you're here for a USPS drop-off, you can leave it here," or asking someone, "Are you here to drop off a package? We'll be with you in just a moment," would have made a huge difference and helped move the line along. The whole situation felt extremely disorganized. Customers were not being directed, the staff seemed unsure about how to handle different situations, and there was very little problem-solving or communication. In my particular case, I was denied a service that I know is offered at UPS Stores. I worked at and managed a UPS Store location for more than nine years, so I am very familiar with UPS Store services and shipping procedures. I understand that businesses want to increase sales and upsell additional services, but when a customer comes in specifically asking for a service, the response should not simply be, "We don't offer that service," when the service is in fact available. There was also an issue with the measurements of my packages. The dimensions being entered were incorrect. And please, don't respond by simply bringing up dimensional weight. I understand how dimensional weight works, and I am very familiar with UPS shipping rules. The issue was the actual measurements being entered. The scales were also not properly zeroed out before weighing the packages. That is a basic step that should be checked before weighing and charging a customer. Beyond the customer service issues, the store itself was also very disorganized and appeared dirty. The drop-off packages had accumulated to the point where the container was completely full and packages were overflowing, yet no one seemed to be doing anything about it. This was especially frustrating to see while more and more customers were continuing to come in. As someone who has managed a UPS Store, if I had seen my staff standing around watching a line grow while customers were waiting, packages were piling up, and the store was becoming disorganized, I would have addressed it immediately. Customer service, cleanliness, organization, and keeping the workflow moving were standards I took very seriously when I managed my location. Maybe my standards as a manager were simply very high. I know that I took pride in keeping my store organized, clean, and providing good customer service. At the same time, I understand that every franchise owner may have different management styles and expectations for their staff. I honestly chose not to say anything further at the time because there were already so many customers waiting, and I did not want to make an already chaotic situation worse. However, the experience was frustrating and could have been handled much more efficiently with better communication, organization, attention to detail, and proper staff training. I hope management takes this feedback seriously. These issues are very fixable, but they require employees who are properly trained, willing to step in and help when the line is growing, and attentive to the details of each transaction.

This location has the best staff, especially Kaylin! I needed to ship a package and stopped by one…read moremorning and Kaylin went out of her way to assist me with my needs. Not only was she patient and helpful, she was kind which goes a long way in my book. This location is also super convenient as it also allows you to grab items from the grocery store before or after utilizing their shipping/mailing services as needed.

The best service ever! Helpful staff that went above and beyond to get my paperwork notarized. The…read morestaff person even offered to make an additional copy of my paperwork since my home printer was not worked.

This location of the United States post office delivers fantastic customer service on a consistent…read morebasis. The individuals behind the counter have been there and they have seen a few things - wait, that's the Farmers commercial... Lol Seriously, these guys deliver day and day out They keep the line moving, they interact with a smile and answer questions and help you navigate through the postal service maze

Oh my gosh. The best service. They had 3 stations open. And the most friendliest postal workers. I…read morehad a package I needed to return. I showed my QR code and they printed a label for me. I also asked if they had Betty White's stamps out yet. He said yes. So I bought 20 of them. I'm using them as soon as I get home!

would you like a great example of honesty? We ll here's one…read morefrom my experience with Longhorn Mac Repair. I brought my iPhone into them for the repair of a cracked screen. I had been quoted a price of $250. The higher price was because I requested the use of OEM parts. The gentleman at the shop took it and was giving it a thorough inspection. He asked me what I had been quoted and then said lI think I'm going to save you some money. He peeled of the glass protective cover. the screen wasn't broken, it was the protective cover! He put on a new one and charged me $5.00. A dishonest business could have easily told me to come back in an hour and charged me the original quoted price. I would have been none the wiser. Thank you Longhorn.

Got hit with the classic "why today?" Mac hiccup and needed a no-nonsense fix. Longhorn Mac Repair…read morecame up with solid reviews and quick turnaround, so I gave them a shot. Atmosphere: Nothing flashy--just functional, which is exactly what you want when your laptop is on the fritz. Service: Friendly, efficient, and communicative. They're good about quoting before work starts and answering questions clearly (even after hours in some cases), and they'll tell you what can be done same-day vs. what needs parts. I spoke mostly with Patrick and he was very cordial and to the point. These guys know what they are doing, since most of them are former Apple specialists. Notes/Tips: Call ahead or request a quote online if you're on a tight schedule. Bring your charger if the issue seems power-related--it helps them test faster. (General best practice.) Definitely my top recommended for any Apple based repairs needed

My husband and I had an Amazon return in a huge box. We parked right outside the UPS store in IH 35…read morein Round Rock. As we struggled to get the box to the door, Roxanne, a smiling employee, helped my husband get the box through the door. She also helped us with choosing the correct process to obtain the QR code to initiate the return. We were so impressed by her! Thanks to her help, we were able to return the product in time to get a refund. This is by far the best experience we've had returning anything. Great customer service, Roxanne.

A young lady with blonde hair. Very unpleasant person. I asked for some tape and she intentionally…read moreavoided my question, proceeded to give me a return slip. Then my husband asked her for some tape since I think he thought she didn't hear me, and she yelled, "I got it! You can just leave the box here." I also did notice how she told a white person hi, but didn't welcome us with the same entrance. I think this may go beyond lessons in customer service but please UPS do better. I've never been treated that way here. Ever.

I bought a Dell CPU there over a year ago. The warranty had expired. I lost wireless connection and…read morecould not fix it. At 74, I'm I.T. illiterate. I called them and Patience told me don't worry about it bring it out! I had originally paid Geek Squad $300 to set it up. They forgot to activate the automatic update option. Patience fixed it and updated it for free! I am now a permanent D.E. fan!

The blonde guy with the tattoos (I'm sorry. I forgot his name) was super helpful in diagnosing my…read moreGPU issue. I could not ask for a more wonderful dude to help me.