We've used this UPS store a number of times and have always had fast and courteous service. Today we mailed a heavy prepaid box, and the person who helped us offered to give it some extra tape. Great service, nice people. Parking can be a problem at this location, but turnover is pretty quick. read more

Friendly staff are efficient to help you get in an out. They don't have the amazon self serve kiosk at this location, but are open sundays until 5:00 so 7 days a week availability is convenient. read more

Despite the line, it got through quite fast and they took care of my retuning items well! read more

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My all time favorite UPS Store! The staff are very fast and friendly. They are helpful when I need to ship something and always have patience while I work out the best option for me. The store is clean and organized. A great spot if you are near by! read more

This UPS store is a great value to the local community. They provide so many essential services and provide such wonderful customer service. Everyone I have ever spoken to or done business with in this location has been kind, helpful and courteous. I've had notary services done here, I've bought shipping supplies here, shredding is also a service provided by the store. They have copy machines, and more. I visit the store weekly to mail packages, which is such a wonderful service that they provide for free to the public. I highly recommend this store for all of your mailing needs, shipping needs, notary needs, copy needs, and more! The store is always clean. They have 15 minute parking spaces directly in front, which is very handy on a busy day. I know this store makes my life easier. thanks UPS! See you next week. read more

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This is kind of embarrassing but I only recently found out this UPS store was here. One problem of living somewhere for 13 years is you find the closest or best location when you move in ... then use it forever. My husband sent me to return something from an internet purchase. I agreed but commented how much I hate driving "over there ( the long-term place). He looked at me and said, "Go to the one by "your HEB"! (I prefer the HEB on University. He prefers Palm Valley.) Shock of all shock! This UPS Store is closer, cleaner, the staff us really nice, patient and helpful! I was in and out in minutes. Yes. This location just became MY UPS Store. Well... not mine. Ours. And not Ours because someone else owns it. We may still prefer our own HEB's, but we are united in loving this location for our shipping needs. read more

The UPS Store - Wow. So close to home! - Shipping Centers Near Me - Round Rock, Texas

Great for Amazon returns! Fast in n out & a self service counter if you want to use it! I was out of there in under a minute! Good location, but parking can be tough with the other businesses nearby. read more

Always helpful, Pleasant and accurate. Regardless of whether I'm shipping a letter or large package. I've never had any problems.

Why publish store hours if you're not going to show up for work? I'm sitting here with a crowd of people who have been waiting for 30 minutes. this place is a joke. read more

5.15.22 Wowza. I knew that the ups store is a little more expensive to ship than going to an actual UPS location but Holy smokes. They're even crazier more expensive than I thought. I usually only use a ups store to do amazon returns. I purchased two small boxes from Walmart for $1 each to use for shipping. That is to give you an idea of the size of boxes. Filled both of em up and just left the ups store. Unfortunately I feel like I got taken for a ride. $97 for those two boxes. Nothing declared over $100 otherwise it's an obvious charge like any shipping place. So I kept it under the $100 value of each box. I know convenience costs. As it's a Sunday that I'm here and they're open to ship when UPS facility and FedEx ground isn't. It is A LOT more expensive to use a ups store to ship. The boxes didn't have any heavy items in there. There is one glimmer of light with this transaction. I was in shock of how expensive the price was and the employee knew by my reaction, so she was kind enough to extend a small discount my way which helped and it was very kind of her. Kudos to her and her great work at customer retention. She has nothing to do with their costs. Thank you thank you for your help. I didn't get her name but she was in the process of training a new employee. She was great. Very clean facility. Ease of parking. read more

The UPS Store - 5.15.22 Expensive shipping charges for a small box from Walmart. - Shipping Centers Near Me - Round Rock, Texas

EVERYTIME I come here they are so nice fast and professional! They make shipping very easy.

The two guys today were very busy with a never ending line. They were both on their game and doing great. Drop off of an Amazon return was successful! Thanks y'all for being there! read more

Wow! Ashley was at the Kiosk, right inside the door to help me with my Amazon return. I was in and out in less than TWO minutes!! Thank you, Ashley, for representing your team so professionally! read more

They are fast and so polite even when they are busy! Great at multitasking working with customers and answering phones. Very helpful staff

The person who waited on me a few days ago was very helpful in shipping my Amazon return. She told me what information she needed to scan to get the return information and advised me how to display it on my phone. That was all that was needed and she did the rest - fast and easy! read more

Very disappointed. I have used this store many times over the years. I made an appointment for a notary at 3pm. I arrived at 2:30 as I was nearby. I waited only a minute and the young man asked if he could help me. I said I have an appointment for the notary. He said "our notary is not here" (almost expecting him to say he'll be back from lunch at 3). I said "I have an appointment". Then the rude female employee chimed in "He left at 2pm. You need an appointment at this location for a notary" I said "I have an appointment at 3pm" She looked surprised. Said I could come back tomorrow. I told her I needed this today. I told her to tell the notary to check their schedule next time they want to leave early. Just rude. Ill start using the Georgetown UPS store. Same distance. I EMAILED YOU. read more

I use this UPS store all the time. They are fast, courteous, and efficient. I'm so glad to have this store so close to where I live. I appreciate everything they offer. read more

This store has the friendliest staff. I can ask 1000 questions and they have the answer with a smile on their face.

Great service and friendly staff! The employees at this UPS store are extremely helpful. Thanks for all of your help!

Whenever I go in, there is a nice gentleman who helps with services, always has a cheerful and positive attitude and really makes the customer feel welcome. Wish I knew his name, but he deserves a pay raise. You can teach a person company goals/requirements, but you can't teach them how to have a genuine positive attitude like this guy. read more

I use this UPS store for my Amazon returns, shipping, notary and even buy birthday cards there. The service is fast and always courteous.

This UPS store is staffed with the kindest and sweetest people. I never had any problems.

Great service! I was in and out of there in about 2 minutes. Also, unlike other UPS stores I've been to, this one didn't charge me extra to tape the box closed! read more

Great store and employees! It's the best shipping and ups store in this area. I love the ladies that work there- so friendly and helpful for every situation I've needed so far from compiling printing materials to shipping internationally. read more

I needed a copy made from my e mail on my i phone and didnt have a clue where to begin . The clerk was wore than willing to help me grt the info from my own phone and then walk me thru the process on the other computer they had there . I was extremely impressed with the patience and friendliness she had while helping me . Also taking care of other customers coming into the store . Her name was Jasmine . Thank you . I was very impressed and will be back whenever i need to send a package or other services your store provides. Great Job ! read more

I typically get good service at this UPS store. However, today, I had a package to mail and I had a mailing label as a PDF that needed printing. It was already paid for. They wanted to charge me $2.35 to print the label. Are you kidding me?! That's really poor customer service on their part. It's a UPS label that's already paid for!!! Needless to say, I did not mail my package with them today. read more

I was in a time crunch and needed to ship a blanket to my nephew that I forgot to send him home with, fairly quickly. Jasmine was very helpful. She found an appropriate box for me, packed it up and gave me all of the available rates. She gave me the perfect one and set everything up and sent me on my way with a tracking number. She made a tough situation a lot easier. Thank you Jasmine. I will be back. read more

10:10a on. Sunday, hours say store should be open. Lights are out, three cars parked outside waiting to give you business. Ridiculous, change your hours of operation with a sign already and update Google! read more

Nice location that also accepts standard mail. Which, is so nice for those sending out packages. The staff is very friendly and the space is clean. I come here often to drop off packages and am so thankful they are close to home! read more

This store is really good. They are exceptionally fast at getting you in and out. They offer everything you need, shipping, notary services, amazon returns and so much more. Definitely recommend going to this store. read more

DO NOT USE THIS LOCATION for notary purposes. They charge $7 dollars for every stamped page. Neither of the store employees disclosed that fee, one of which was a co-manager. I have gone to two other locations prior to this one. One locations is off 79 & the other in Georgetown, the total fee is $7 dollars at both stores & may I add, price was disclosed every visit. My total for the notarized papers ended up coming up to $42 dollars!! WoW!! The employees stated every store has a different owner and it didn't matter how much I paid at the other locations, this is there fee and that was that. Very rude and snarky. Very rarely do I take the time to write reviews, this was a must for me. How can other locations have the same fee but this one feels the need to charge $7 dollars for every stamped page but not disclosed that, especially when all the other stores follow the same guidelines? Very disappointing not to mention it is the SAME store, so should have same fees. Seems like this owner wants to get one over on his customers. I'll make sure to spread the word, I would hate for someone to find this out at time of checkout. Be better, do better read more

Don't use UPS- they promise in email to deliver small package from Round Rock to Taylor. It's 15-20 minutes drive. It's Friday evening, no package, no response. What business practices do they have?Terrible, what managers do??? read more

Do not use this store... the post office would actually do a better job! Sent a package Jan. 8th. Got notified by recipient that package had not arrived. Sent her a copy of the delivery notice. She tells me that it was sent to the wrong town. Start claim with UPS. A week later start claim with store. A week later get a call from someone at UPS telling me package was delivered, when driver asked if Lisa was home, was told no she was in jail. Driver left package anyway. Fast forward another week to Jasmine at ups store, shared all I had done and about phone call. She stated, "well, you've heard more than I have." She called UPS, a check has been issued for less than the amount of value. She says,"there's nothing she can do because she doesn't do claims." Call the number she gives me for claims...she has to call them! Uhm, she just told me she has nothing to do with claims! I am a little annoyed by this time and referred to the box as a damn box and she starts telling me not to cuss at her. I have no hope of getting this resolved. Hopefully other stores in the area treat their customers better. I'll follow up when this is resolved.... Update...after several calls between the store and UPS claims and no less than 8 emails, I am getting all my money back! This is the final email from the owner... Ms Cave, Once again UPS lost you package that was only shipped through our store. I am sorry you have spent hours on the phone and emailing for $20.00. UPS is paying you for the claim made on your behalf of $42.60. We will provide the other $ 20.00 once we receive your check Julie Wells It's a little condescending to me...20.00 is 20.00 and it is what is owed me! I would have fought this for $1.00 of MT money, just on principle alone! PS she offered me a $20.00 credit in her store....seriously! read more