I've been a customer of Public Storage for many years and have always appreciated the convenience…read moreof access and locations. The employees have been helpful and have done the best they can. My issue lies with Public Storage's recent price changes. I had two price increases in a single year and the most recent price increase was $120 per month (about 30% hike) and I was informed of the price change two weeks before renewal. I understand that the demand is high for storage and some amenities are more desirable than others, but I felt like I got priced out and forced to move my belongings. At the end of the day, I predict that I'm not alone on this but I can only speak on my experience. Times are tough enough and it sucks to have been sucker punched with such a drastic price changes.

wow, what a terrible place....... write a review but nothing will change so do your…read morehomework.......i find myself stuck here at PS .... their hours suck, their staff is a ghost and rarely present........

We started renting a small storage unit (about 10x10) on 7/31/2022 for $289/month. Since then, the…read morerent has skyrocketed: $289 (2022) - $339 (2023) - $404 (2024) - $444 (2025) - $574 (2026) That's nearly a 100% increase in under four years for the same unit, with no upgrades or added value. Each hike came with the same vague, copy-paste explanation about "market conditions" and "facility costs," but nothing actually changed except the price. This predatory pricing strategy clearly relies on the fact that moving a storage unit is costly, time-consuming, and disruptive for customers. If you rent here, assume the initial rate is temporary and expect aggressive annual increases.

Definitely recommend this storage unit! Very friendly staff. The place is very clean and I feel…read moresafe leaving my belongings here.

I just moved in my stuff to the 4x4x4 space, which feels roomier than what I expected. Phew it…read moreturns out I did better at not buying stuff in the recent years. Linda was very helpful throughout my move-in experience. I also felt they charge very reasonably for locks, zero move-in cost etc. I don't need access to my storage space so their hours work fine, but seems like that's a sticking point for a lot of people.

This is a response to the owner's (Sherman's) comment to my review…read more IT's true that the staff is very nice there, however, I was NEVER told that 'some of the units leak' or offered a plastic sheet to cover any items. Only until I discovered the leak and the damage had been done, did anyone 'admit' to the leaks. Apologies are nice, but nothing can give me back the heirlooms that were ruined! Just beware if you rent there. Furthermore, it wasn't condensation (my things were not touching the walls, but a true leak in the seam of the roof. Sorry, Sherman.

I Am grateful for the great service received from Richard . He was great at explaining the…read moreeverything. It was not an easy move from me and finding a nice kind customer service in Spanish was very helpful. Thanks to Mark for helping me one of the many occasions when I had to carry a heavy item for me . I value great customer service. It does matter how customers are treated.

This is a professional organization and clean and well lit storage area. The areas are clean the…read morebuilding is very secure and they offer free Dollie's onsite and you cns out a deposit down to use a moving van .they were price contrive specialist on a 1 year contact.

I was a tenant here in 2023 as I traveled around the country, and now I'm returning as a tenant in…read more2025 for the same purpose. Charles was also lovely to work with both times. On move in day, we realized that the unit I had signed for wasn't large enough for my belongings. Charles swapped me to a larger unit on the spot. He also recommended a moving company that SPS partners with so that I could receive a discounted rate on my move. The units are clean and cool temperature wise, and the building is secure. My belongings were in perfect condition when I retrieved them a year later.

I rented a 9x14 unit here for 4 months and had a mostly positive experience with the facility…read moreitself. The location is convenient, access is easy during open hours, and I always felt safe with the security measures in place. However, there were two notable issues: 1. Lighting: The area where my unit was located had very poor lighting. Despite having a spacious unit, I had to use my phone flashlight every single time I accessed my storage, which was inconvenient and frankly a safety concern. I think installing a single motion-activated lightbulb in the storage room would make a huge difference for customers. 2. Customer Service: This was the most frustrating part of my experience, as I was consistently met with vague answers, impatience, and rudeness. When I specifically asked what happens if I go over my checkout date, instead of explaining the late fee policy, Charles told me "just come back when you're fully done, everyone checks out late anyway" -- no mention of fees. Days later, he suddenly told me there would be a late fee "on the 11th day." I was already a few days over at that point, forcing a last-minute scramble to avoid additional charges. At checkout, when I asked how many days I owed (the bill was hundreds of dollars), he dismissively said "I don't know" with a rude tone. When I requested an email receipt, he refused although the email option was clearly visible on the screen. This was hands-down the most unprofessional customer service I've experienced at any storage facility. Storage and moving out were already very stressful, and customer service should make it easier, not harder. I hope management takes this feedback seriously and emphasizes professionalism, patience, and respect when dealing with customers.

Gus what this place sold out the property and they will be closing by the first week of April 2022…read moreand didn't notify the manager and the customer until yesterday. Sorry to say that Amanda left about a month ago and I wasn't able to thank her for the work she did. Anyway, I hope she found a better place to work because they didn't even try to place her or offer anything or give her a raise years ago. Blessings, Bob

One star is too many. Had $40k+ worth of items stolen from a unit here and only received an email…read morethat my items might be compromised. Their dismal security was not even taken into account. Should check out tenants better and actually engage with dissatisfied customers. Rest assured I will never be getting a storage unit with them or anyone else ever again

Excellent customer service. Since after all their storages are not inside a building, I would…read morerecommend coming here if your things are properly stored in sealed plastic bins to prevent weather moisture damage. With that said I haven't stored anything here yet, but this was one of the top 3 places I've considered. The reason why I am deciding on another facility it's due to it being closer to where my things are and that I'm unsure what I'll be storing for now so I'll need my first time place to be indoor. And are buy those moisture absorbing stuff. With that said I might come back once I have everything figured out and this may be the second storage place I would use if they still have fair prices by the time I'm moving out of my first choice. Thanks for giving me the tour even in the rain and close to your closing time.

Container leaking or a lot of condensation builds up Staff…read moreget wet That's not what you expect to see inside the storage facility

Convenient location with easy gated in/out access, reasonable prices (and various size options),…read moreand everyone working there seems to be laid-back and friendly.

I unfortunately have had more storage units than one should because I tend to move about and think…read moreI may want to move back. This was by far the most accommodating and nicest staff I've ever come across. They are diligent about contacting you about any changes. They took care of me and helped me out on several occasions above and beyond what they needed to...I won't site examples because I don't want them to be bullied into doing the same for everyone that demands the same. But they really were so accommodating. If it weren't for that fact that I spent several years paying for a storage unit in a place I was not coming back to, I was actually sad to leave the place. Wondering when would there ever be an occasion for me to come back to army street storage unit? I actually had to have them cut off my lock because I couldn't remember my code ‍. They do it for a very fair rate, immediately on site. The actual moment he cut all the way through the lock I screamed that I found the code on my phone! We had a good laugh and he helped me acquire a new lock to temporarily keep my stuff safe. Great staff. Very reasonable prices. Accessible units (no riding an elevator and using annoying carts over and over just pull your car through the gate and right up to your unit). Also seem to allow storage of vehicles if that is your need. I Highly recommend!