I signed up for a storage space online. I got a call from the facilities manager a few hours later, Scottie. He was welcoming and engaging. When I came by to see my unit, Scottie greeted me and patiently walked me through orientation. It was an expectedly pleasant and informative experience. I learned that there are a lot of benefits renting with them. And found that the entry system was well thought out. And the facilities were immaculately clean. These guys know what they're doing. It's a very professionally run service. If the location is convenient for you, I seriously recommend you give them a try. read more

The main elevator was out and there was no one at the desk. Well thats not cool. How are people supposed to remove their items when they need it. read more

Seriously this place is a dive level storage co. It is dirty on the inside. I don't expect a Taj Mahal, but it is dirty on the inside and last thing I'll say to those who are serious about doing business with this company. Their price has 100% every unit set to a $40 markup four months in. Whether you downsize or keep the unit they will not allow a different price rate. so let me in include that for the last month of my rental there the location had a broken down service elevator. Hugh would have to load your things into an elevator that was on the third floor, which we were on the fourth so you had to hike it down one floor then put it inside the elevator then wait for them to come and operate the commercial elevator and bring it to the floor and then take it to your car. You can only imagine how time-consuming that was, and it went on for an entire month. The reason was is that they called the corporate office in the corporate office, pointed them towards getting a new part from a elevator repair person and they got the wrong part. It would not work and so that's why they were stuck with the elevator like that for a month. Let me point out that their customer service people in the front seem to be well aware of their environment and they are close to what I consider good customer representatives however they're working for a corporate office that frankly doesn't care. read more

It's pretty expensive for what you get, but I'm only rating it this high because the individuals who work here are very kind and helpful!

They doubled the price within 2 months of signing up. I was assured that they will not change it but more than 10-15%, but clearly they don't care. I had to spend extra money to empty the storage and move it to Storelocal, who don't follow these bad practices. Also, their storage units are only ~6 feet tall, so not a lot of space inside. The single star above goes to Anne, who was really pleasant to talk with. read more

Everyone so friendly and helpful! After a year here I can recommend. Clean and safe. Not temp controlled, but stays fairly even temp.

Everyone who works here is super nice and very professional. I didn't really know what to expect renting a unit for the first time and they were all so helpful and friendly every time I went in. I only had my unit for 2 months and just canceled because I moved into a bigger place and they were quick to cancel and save me some money. Super nice people. The only thing I'll say is it's not a temperature controlled facility and it is kind of humid so don't leave things that could get damaged by that in the units. read more

Anne went above and beyond today, helping me when they didn't have to. I live close to the facility, they were extremely friendly and professional. It's experiences like these that make their customer service experience top notch. Thanks so much, Anne! Keep it up! read more

I have been renting from this Extra Space Storage for 12 years. The space has always been clean, the staff has always been courteous and now that I just got married and moved into a much larger space, I'm moving on. Otherwise, I'd continue using this wonderful space and facility! read more

The customer service is great. Anne and Brian are incredibly friendly and helpful. The storage units themselves are small and plywood/wood, but the place is conveniently located for me. Parking can be a bit tough sometimes, but I've always managed to get something. May just need to wait a bit or park on the street. read more

Brian has always been positive and Stellar.,Today however I had a strange encounter with someone by the name of ANNE who stopped by to inform me that there's no "hanging out" and that the door needed to be "open"- I did not know what was meant by this encounter because the door was not closed-I mentioned to Anne that I was in the middle of making a phone call and politely asked her would it be ok if I made a phone call??? To which she replied yes but u can only be hear 30 minutes at a time.,to which I replied asking "how long have I been here already" Anne replied, " I don't know, I'm not sure" I said ok lemme set my stop watch for 30 minutes and I'll be on my way. To which Anne was satisfied enough to continue walking, however just taking few steps before I politely said,excuse me.,what's your name??? Anne...was the reply before extending a hand for me to shake.,I shook the hand and then and then Anne departed and I was able to get out of there without any trouble., and I was just wondering about the 30 minute rule., because I'm well beyond the age of "hanging out", I work I don't drink alcohol , I dont use any illegal substance, I pay my bill on time.,haven't had friction with anyone else.,and finding a document may take longer than 30 minute. I feel like I'm being targeted and marginalized for some reason because the door was not shut and do not recall the contract stating any 30 minute rule. Brian is the Star read more

Excellent facility. Very clean and the staff is wonderful. Good pricing for quality storage

Great service! Very easy and timely and easy to work with the team at the location. Highly recommend.

The online signup process was seamless, my storage space is convenient and secure...but I've only been here 3 months and they are already raising my rate to twice what I initially agreed to. I know that it is in the contract that they can raise the rent when they need/want to, but it seems like a pretty big jump to me. Also be aware that you will pay an extra admin fee your first month and a monthly insurance fee. All in all, a more expensive spot than I was anticipating and I will be finding a new spot to store my things. read more

I've been both a loyal and happy customer for almost a decade now. However, because of periodic annual rent increases of my storage unit combined with becoming semi-retired and thus living on a more modest income, it has become increasingly challenging to keep up with this expense. Fortunately, I shared my concerns with one of your wonderful representatives (Jorge) who to my delight was not only very thoughtful and compassionate but addressed my issue without any hesitation and rewarded me with a generous reduction in my monthly rate. It goes without saying that I'm deeply grateful and would want the same treatment for anyone else facing a similar predicament. If ever you're in need of a safe, reliable and accommodating self-storage facility, I wholeheartedly recommend this business. In my opinion, their reputation is beyond reproach so thanks again Jorge and ExtraSpace Storage for being there for me when I needed you most. We all could use more of this kindness in the world today. God Bless! read more

Amazing crew and management they were quick to help and the quality is excellent very clean and I recommend it to anyone looking for self storage in San Francisco! I almost forgot how cheap it was with their deals that are going on right now so as well as affordable all those other things I named 5 stars definitely would give them 10 if it was possible. read more

Well I have to say the thought of helping friends move their "stuff" from a storage unit in downtown S.F. doesn't sound very pleasant! What a wonderful experience, and I'm not kidding... The two representatives of this clean, well maintained, and most accessible establishment were an an absolute joy! Mr. Fitz Rush and his associate Ms. Ez couldn't have been more helpful and professional. Rarely does one meet such genuinely nice people who take their patrons questions and concerns to a personal level. They made everything so easy, providing equipment, suggestions and their time all with big smiles! We felt so much better about an obvious "chore" because of their marvelous attitude and helpful tips. So many thanks! read more

I'm still a customer here after what feels like more than a few years. Great facility. Great staff. You can enter your code and walk right in and go straight to your unit without having to talk to any of the staff if you don't want to. I've spoken to their staff maybe a few times in the past 2 years. The last time was only to update my contact and billing info. Whenever I had to complain about other customers the staff handed it very promptly. This was the best and easiest place to sign up at and sign up for out of 3 places that I have rented from. I tried to rent from Uhaul and they wanted me to put my families contact information on paper and have their names and contact info in my account and they required it for me to sign up. I refused to give them my family's info because, me renting a storage unit is non of their business, and ended up not renting from Uhaul. I am a grown man and an adult. I don't need my parents or anybody else to help me rent a storage unit if i'm willing to enter into a legally binding agreement with a storage company and i'm willing to pay them my money out of my bank account. With Extra Space Storage I didn't have to go through any of that nonsense. Within less than an hour they showed me their units, told me the prices, I signed up and that was it. It was a very no nonsense sign up process. read more

Edit: after writing this review, the staff called me, offering to reduce the price increase by half. This was a great gesture and much appreciated. Increased my rating to 4 stars. ------------ Original review: Buyer beware. In 3 months they will double your rate. Questionable business practices. read more

Anne was a great help and showed great compassion for the unit we needed and the price we could afford. thank you so much again and I appreciate your help today. read more

the facilities are pretty ramshackle here and an "elevator access" unit may actually require wheeling your stuff down several extremely narrow hallways before you get to the unit. the security seems a bit sketchy, as i definitely saw people tailgating into the elevators who didn't seem to have access. the worst part is the steep rate hikes - they raised mine by 50% just a few months after moving in. read more

I often buy storage units and today had the pleasure of dealing with such an attentive manager Curi. One of the best experiences at a facility thus far. Customer Service goes so far with me. To have someone go above and beyond during a high stress day speaks miles about how serious she takes her job. The facility was clean and well maintained. The Bathroom was clean as well. All in all a 5 star experience read more

I have been renting with Extra Space for going on three years. I have recently been delivered an incentive to vacate the premises. This company took the liberty of raising my rent this March, 2020, from $185.00 to a whopping $245.20 stating that this increase was a standard increase in the market rates. Exactly where do they collect the data that justifies a %32.5 increase in a matter of one month. Very unethical business model. New renters must be wary. Furthermore, I often experience the service staff and, on occasion, the managers utilizing the one disabled parking space for their own personal VIP parking. Again, unethical. Be sure to shop your storage options very well before committing to Extra Space. read more

My boyfriend rents space here. The times I've gone there's parking in the 5 or 6 space garage. The facility is clean and the employees are helpful and friendly. The bathrooms seem to be used to lot of people who own storage space butt wasn't so bad the day I had to use the loo. Glad there's a bathroom available! Overall I know my man is pleased with the storage space and has had his things there for over two years. Safe, reliable, accessible location. read more

super affordable, great location, longer hours than typical storage spaces, and easy processes (move-in, move-out, etc.)

I found this storage by googling this particular neighborhood (after being disappointed in the one on Second street that I had reserved before but gave up because of no convenient loading zone/parking) - they were quick to respond and when I arrived minutes later - the check-in and the loading went on fast and smoothly. It's my first month (and even though it cost the most with $29 administration fee added plus $14.20 insurance added to the rent base price) I'm glad with my choice. So far so good. read more

We've been storing household goods here since mid-pandemic. The staff has always been incredibly accommodating and responsive. In particular, Ben was a standout. He made sure that we were taken care of and kept his promises. He also made our move out easy. Reserved the freight elevator for us and a large parking spot. I just can't say enough good things for his exemplary customer focus. Thank you Ben! The facility is nice overall. I felt like the security, cleanliness, and accessibility were on par with my expectations--I'm not saying that it's a deluxe suite at the Ritz. Oh, speaking of, it seems that a lot of their clientele are homeless people that rent a storage locker to stow their stuff. It's a bit disconcerting to see so many homeless people in the facility when you're moving valuables around but I never actually get unsafe. The storage dimensions, as someone else stated, are inaccurate and sometimes the larger dimensioned units actually felt smaller than the smaller ones. They're cheap plywood containers stacked on top of one another. Now, for the company. Extra Space informed us when we signed up that price raises were to be expected. But the representative told us that this would be in the price hikes were between 5-10%. Imagine our surprise when four months after we started renting, the price shot up by 20%! Now, this unit was never reasonably priced but we bit the bullet because we had no options. But now it became exploitative. We are walking away unhappy that the price was raised so sharply especially in the middle of a pandemic where this company had all of the leverage. It's unethical, unprofessional, and eliminates the chances of our doing business with Extra Space in the future. read more

Extra Space Storage came through for us. I called to get information and spoke with a lovely lady who was very helpful. She reserved our storage unit for us. Tom called to make sure all was in order. When we arrived we were greeted by friendly staff and an amazing manager named Fritz. Fritz walked us to our unit, made sure it was the size we needed. His staff helped us park in their garage and brought out a flat bed. Thank you for the great customer service. read more

We have had a storage space here for almost 5 years. The customer service has always been exceptional. We recently visited to discuss a rate hike and the manager, F. Rush was very patient and pleasant. He listened with compassion and was able to help us. I would highly recommended this location especially under the management of F. Rush. read more

Clean and well managed place. Mike @ 10th & Folsom was very helpful with the process. read more

Staff is nice, but buyer beware. None of the units are the size they list. Their "estimated" sizes that "may not be the actual" size as stated in their contract - you can be sure each dimension is at least a foot to 3 feet smaller. We got there to fill an 8x8 and found it 6x7 (and partly taken up by a pillar) so there would not be enough room for our king size bed frame that measures over 7 feet as we had planned for. Queue the upsell. Now for an extra $70 a month we can have one that is 8x9 (listed as 8x12). You think we would have learned since our other unit with them is an 8x12 and is 7x9. But it's only for a few months and then we are out of both and done with these scam artists. read more

Before I've even moved anything into my unit they're trying to run some sort of game on me, saying I have to move into another unit, with a deadline after which they are free to charge me an extra month, I'm to sign A CONTRACT to this effect. One of the contracts upon signing up - which was BIZARRE, the amount of legalese and bs - was to sign off on being able to sue them. One supposes they expect to be sued. I'm not an idiot, I don't sign documents trying to screw myself. I expect frankly to be in court with this entity. AVOID. read more

It has been a great experience each and every time I needed to visit my things. I moved in 2011 and just vacated today 3/31/22. It worked well for my needs! read more

The staff here is really nice! I was basically moving in quite a bit of things in on my own, but they were very helpful with accommodating and helping me find my storage space & picking up things I dropped while bringing the stuff to my space:) Shoutout to E!! read more

Horrible awful company. BOYCOTT EXTRA SPACE STORAGE!!! Not only is there a staff at the Fulton Street ghetto rude unprofessional and lazy but corporate is just as careless doesn't give a shit will not help you does nothing just a greedy company that doesn't give a shit they're awful woman called me today who is the supervisor the property and was no help at all with the total incompetent and careless miserable person to talk to. I will not give another penny to this company is they do not deserve it and they should be shut down and put out of business they're awful horrible customer service threw my back out trying to move things upstairs because they didn't tell me that there's no elevator access and they didn't show it to me and gave some stupid pandemic excuse for their mistake disgusting horrible company ghetto ghetto ghetto read more

Curry was SUPER helpful, efficient and friendly. I needed a spot ASAP - she helped me book the size I needed. It wasn't on the website, I'm so glad she took the time to accommodate me. Thank you Curry! She gave me a tour of the facility and walked me to the space. I forgot to bring a lock, she was kind to let me borrow one. It was a seamless first time customer experience. read more

Great! Can't beat the price and accessibility when you live in Soma/Mission (aka the land of perpetually small apartments).The neighborhood is what is... unsightly but generally as safe as anything in SF. They have good security measures in place. Been using my storage unit for all the things that don't fit in my apartment and haven't had any problems in the last year. Staff has been helpful when needed and they are open at hours that can work around weird schedules. read more

I have a realy good Experience Dealing whith the proces of getting stuff from 2 storage unit . I boug them on line . Manager was very helpful and very easy to deal. Thankyou Ruperto read more

The staff (Juan, Curry, Jamaica) here is so friendly and helpful, they helped make a stressful time easier. The space is easy to get in and out of, and the personalized access code made me feel secure. They offer a variety of sizes for storage spaces, and their hand trucks made moving smoother. Being able to quickly reserve a space was a lifesaver! read more

A very unhelpful and dishonest business. After I completely moved in they informed me that they would need to add an expensive insurance plan to my monthly bill. Their office people are often unhelpful and rude as well. If I could do it again I'd choose one of the many better reviewed options, these people have the worst reviews for a reason. read more