Jewel was very nice and helpful with my process. I was able to get what I wanted and the location is very convenient. Also, The place is very clean and quiet. read more

Marcos was extremely helpful, great customer, and the process to upgrading our storage unit was fast!

Hi, my name is Rodrigo Diaz. I was more than thrilled at the ease of moving in. Smoothness if paperwork, clean, everyone and everything was hunky dory. After moving in it was still unorganized. I Bagan to resort my belongings. Property manager comes and tells me why am I hiding and that I could not be in the unit hiding...then rushed to look inside the unit only to find nothing. She advised me nit to hang anything in the unit so I took it down. Then I piled up some boxes and out a tarp over them she said I could not cover my belongings. The second time I was in the storage sorting items and she barges in, opens the gate super hard and says what are you doing, hiding over there behind those boxes. What did she find nothing again. now, I know there are privacy laws in place for the people who rent storage but Gewl, just wants to be inspector Gadget. Shes very nosy and has a serios problem thinking everyone is hiding in the unit living in it. I felt super insulted when she said people might think thing about what I'm doing. She's insecure and needs a lesson on customer service and not just steroids typing or thinking certain folks are up to no hood without justification. I really think shes un professional and treats people with no dignity or respect. Now, the office signage, gate sign and website all state we have access from 6-10pm. I'm there 1 1/2 hrs everyither day or so and im living there..insane! The guy in the office Marcos or something like that is very nice and helpful. My storage unit is still a mess cause I'm walking on eggshells with Gewls. Ugh.​ I just want to rent the space in peace...not this crap. read more

Loved my experience here. Great facility and staff. Very accessible and secure. I rented here for 9 months and couldn't be happy. Will definitely rent again if in need of a storage unit. read more

Great experience so far. Very customer focused. Had to change from a smaller space to a larger space mid-contract. The team took care of all the adjustments without any complication. read more

This facility rates a good review because they were very responsive when I had a problem at the point where I wanted to clear out my unit. I talked to their website chat, and within an hour the manager from the facility called me and we were able to resolve my problem. I have had extra space storage units off and on over the past 10 years, and have always found them well-run and cooperative. I would not go anywhere else in the future. (Full disclosure, at this particular Alcosta location every unit is a drive-up unit, which is convenient, but they are all on two sides of a very long long driveway and the only turnaround point is a the furtherest end.) read more

Gewel her is very nice she help me with the storage things. And she talk to me about the storage and how to use it.

Great service thanks to Jewel! We are helped under a good hand please feel free to reach out to them by phone very convenient

I have been renting storage from here Jewel was very helpful I give her 5 for her good service. MO

Nice and clean, service was great! They accommodated my needs. Jewel was the person who helped assist me and she was awesome.

Stopped by to get a storage unit today hoping they'd have something available today, and Jule was extremely helpful in helping me find the perfect unit! Its a very clean storage spot, great location, and everything is first level which makes it even more convenient. read more

I highly recommend this storage facility for all of your storage needs. Jewel was a tremendous amount of help. I have not experienced or met someone so kind or caring in a while. She goes above and beyond and has a great passion for this facility. I'd gladly be a customer here again and look forward to being one in the future. read more

Jewel was great. Helped me find the perfect size unit and her hospitality is amazing ! You will always see her waving with a smile and always around if you need anything. read more

We are downsizing and needed to rent a storage unit. Very happy with Extra Space Storage in San Ramon. Property is secure and well maintained. Units are in excellent condition. Received outstanding customer service from Jewel. She's friendly, professional and very easy to work with. So far so good - thanks Jewel - much appreciated!! read more

I was looking into renting storage so I stopped by to get information and I was surprised by their manager's superior attitude. "I've been here 14 years," so what? Apparently it didn't improve your customer service skills. I asked for a brochure but she didn't know what that was? The property seemed ok but I never got the chance to see it because I was not offered to go look at a space. I rented somewhere else in Dublin. read more

Honestly I never write reviews, but I'm making an exception because people should know. I signed for a particular web rate for a space. Three months later received a notice of a 100% percent increase. After calling corporate, the district manager James called me and made an offer to reduce the rate, but not back to the rate I signed up for. So basically I was deceived into signing up thinking my rate was what I signed up for -only to have James tell me we just raised your storage rent to the average of what everybody else is paying, which to be honest is a confusing thing to say - did everybody else's storage rent raise also I live in San Ramon so I understand inflation however after 3 months this feels really bad, targeted and uneasy. The offer to lower it by James was made out to be like he was doing me a favor. I feel cheated mainly because I was mislead and now I have spend so much time moving all my things out. Then, for James to tell me this is normal, leaves me speechless. In my business as a store manager I'm usually a human first, to my customers then I follow company procedures. It's really easy for me 9/10 corporate never has a problem with me treating the customer fairly. I'm very unhappy. read more

We have been a customer at Extra Space Storage for 10+ years and have NEVER been unhappy with the service we've received or the space we've used. In that time we've worked with two different managers and an extension of the gate hours. The people in the office are friendly, the staff keep the place clean. Over the time we've been there they have let me store a motorcycle inside during the winter (yes I told them, they just wanted me to be careful about oil) we've had to replace two credit card (the auto-payment failed and they were very understanding), and once we messed up on locking the our door and they gave us a call to let us know. They raise the rates every couple of years and it's always been a small amount. If this place had a space that could hold my RV I'd have that there as well. We really appreciate this place. read more

I was looking for a storage facility for my mom which is moving from up from Southern California. Called around and got to Jewel. She was very professional, quick to replay and pleasant to speak to. She guided me through things to think about and what size facility i would need. This was also the most competitive price in the San Ramon area bases on a 10X25 storage space. Due to issues out of her control we decided to go another route. If i ever need a storage space in San Ramon, i will be using them. Great customer service. read more

We used extra space to store extra house items when we moved into a rental to sell our house. It was easy to get set up and they provided great services, including noticing that our unit wasn't locked correctly and calling us immediately to fix it. The facility is very clean and well maintained. When we moved our stuff out they called us to confirm we were out and immediately took care of closing out our account. Highly recommend read more

Jewel just rented me a unit today and she was/is very nice and pleasant to deal with. Now I just have to deal with moving my extra junk

The place is clean. The traffic is easy. Easy place to find. Good people to trust! Highly recommended!

Super easy access via mobile from reserving a unit to payment. Unit was as advertised, clean, and included a key lock. Location is convenient and management was really nice when I needed to close out my unit. Highly recommend! read more

I've rented from Extra Space Storage in San Ramon twice in the last 5 years. It's always been excellent service, good prices, safe location and easy entry! This last time renting was just briefly but there's now a app to use for easy entry and exit, no more fumbling around entering codes. Loved it!! read more

These guys are amazing! I called and was in need of a unit really bad. Justine was able to go over things with me, options on units and prices, she was able to work it out where I could get the unit tonight. Definitely better prices than the others. Customer service is amazing, prices are excellent, security in knowing your stuff is safe there can't be beat. This is the second time I'm going with them for all these reasons. She helped me out tremendously. Thanks guys! I highly recommend Extra Space Storage for all your storage needs. read more

What a fantastic time I had renting a storage locker with Jules at extra space storage in San Ramon on Alcosta Boulevard never thought I would need a locker to store my belongings after downsizing but she made it really easy thanks again Jose for making it easy for us read more

I thought my simple trip to Extra Space Storage wouldn't be memorable, but I was gladly mistaken. I was greeted by Jewel who was the only one working and made buying boxes feel interesting. She took me through all the sizes and made sure the items I was moving would be appropriate for each sized box. She was even charismatic enough to make sure I had proper packaging tape, which I totally would have forgotten. Even after all the help she provided, as I began to take my boxes to my car to load them, Jewel was kind enough to help take half of them out with me and assist with loading them. It's the moments in little errands that I take for granted and I just had to make sure everyone knows how lovely the service was here. Thank you again to Jewel for the service and for making my day. read more

My interactions with Jewel have exceptional from the beginning of my company rentals of units. She is always extremely helpful and pleasant. Anytime I have any questions or concerns she is always available to assist me. Extra space is extremely blessed to have such a wonderful employee in Jewel. read more

Jewel was very helpful, making the process of renting vehicle storage space a pleasure. She called to make I was coming and made arrangements to rent her last parking space to me. She thoroughly and patiently went over the terms and answered all my questions. I would highly recommend this facility if you're in the market for space. I was and I'm glad I rented there. Keep up the great work! read more

Jewel made the process simple and painless, in these trying times where you can't just go see and access things. She made it easy to visualize and understand things while explaining over the phone. Thank you. read more

I have never needed a storage unit before so I didn't know where to begin. Jewel was so helpful with everything! She went above and beyond to make sure I had something that fit in my budget and was enough space for what I was looking for. I will update my review in a month as far as how I like the unit itself, but from the tour Jewel gave me today I definitely like it. It is a very clean and safe space! Would definitely recommend. read more

We LOVE Maria. She was very inviting and provided exceptional customer service. Thank you Maria for making us feel so welcome.

Jewel of as very nice and helpful very clean nice place to store easy to find easy to rent

Jewel was very helpful and she is why I rented here thanks for your help jewel need a space see jewel this is safe and close to Walmart.

Jewel is as her name a wonderful Jewel! Extremely friendly just a great experience with her thank you jewel

I will NEVER rent from these people again. They have raised the rent 2 times in less than a year!!! When i first got the unit I thought I would have that rate for a year at least before they raised the rent, but raising it 2 times in less than a year!?!? They say that they raise the rates due to competitive rates in the area but will they lower my rate if competitor rates go down? NO they WON'T!!! If I treated my customers like that, I wouldn't have any left!! Extremely unhappy with these owners!! read more

Came to clean out my storage unit. A sales associate named jewel was very prompt and helpful. I enjoy coming here when needed service is always fast and helpful. read more

Great customer service - wonderful facility that we recommend. Thanks to Maria for the extra attention and help!

I booked this store online. I received a call from the manager shortly after my booking. I asked her if this location had storages that were located inside (temperature controlled). I was reassured to such. Upon my arrival I quickly found out that their definition of "inside" was down a short hallway, which is not temperature controlled. Once inside to pay (because at this point I still needed a storage unit) I was informed that in order to move out I need to give a 10 day notice. Because I was in between apartments I told the employee that my 10 day notice is today. He told me he would put that in my notes and everything would be taken care of. Side note: While paying the employee slide my card multiple times and didn't bother to tell me way. Long story short the employee never put my 10 day notice in. I had ants on all of my belongings. And most of my boxes were moist from the heat the the outdoor storage endured. Which is why I want a storage inside. 2 stars because u did store my belongings for about 3 weeks. read more

Great service from Marc setting up my storage unit. Like goldilocks, one unit was too big and the other was too small. Marc suggested the perfect unit that has everything I wanted. Thank you! read more

Awesome storage company. Employee was so friendly, helpful and I got the exact unit we needed. Close to my apartment and close to Walmart. Clean units, never had any issues. Clean place outside and in and nice people renting there. Thanks. I will recommend this place to my friends and neighbors! read more