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    Extra Space Storage

    2.6 (5 reviews)
    Closed 6:00 am - 10:00 pm
    Updated 2 months ago

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    10 months ago

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    Emily S.

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    6 months ago

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    Emily S.

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    1 year ago

    Danger! A bait and switch operation in pricing. Lowball to get you in, then huge price increases. Try elsewhere.

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    1 year ago

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    1 year ago

    Pashance is the best. She knows the job. Always friendly and great with my kids. She even remembers both my dogs names. She needs a raise

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    SecureSpace Self Storage Ballard

    SecureSpace Self Storage Ballard

    2.7
    (16 reviews)

    Wish I had read reviews here instead of google where they have a much higher rating. While the…read morefacility is great, their pricing is a complete scam. They will jack your rates up way higher than the rates they have listed online. I am not talking about the introductory discount for the first few months but the regular rates listed. My rate went from $120 to over $200...but the online rate is still just $130. They will claim its market rates but a quick look at all the facilities nearby show they are all around the $130 range. They also are telling us we can't use disk locks or padlocks and are only allowed to use the far less secure cylinder locks.

    I rented a storage unit at SecureSpace and experienced several issues during the process that you…read moredon't really feel like using the extra effort to surpass when you've just finished moving. When touring units, the representative first showed me a fully intact unit, then offered to show one with a large hole in the wall (approximately 2 ft x 2 ft) but initially could not recall the lock code. After returning from the office, a different code was provided for an adjacent unit before the correct code for the damaged unit (F404) was eventually used during lease signing. I also purchased the optional $15/month text alert service for motion notifications, but received no response to calls or texts when alerts were triggered. Follow-up complaints were met with limited resolution, and attempts to reach higher management proved difficult: the 877 customer service line provided an incorrect number for the regional manager, and no contact information was available for further escalation. Additionally, the local office line (206.776.2105) resulted in extended hold times. Based on this experience, I recommend considering other options such as Public Storage, located less than a mile away at 2811 NW Market St, Seattle, WA 98107. I didn't even notice the second hole until uploading this photo...

    Extra Space Storage - selfstorage - Updated August 2026

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