Absolutely loved my time with this business, I was actually so sad to vacate my unit!…read more From the moment we signed on to leaving with our storage lock, they've truly made the experience so seamless. This being my first time ever using public storage option really set the bar high. There are so many pros to choosing them: - 10 day grace period for payments which is just unheard of any business allowing this much trust in their customers - The location is tucked away enough where there's never traffic; I rarely ever saw another person going in and out, it really felt like you had the place to yourself to take your time - It's kept so clean!! - My online portal never worked no matter how hard I tried so whenever I needed to make a payment, it was as easy as emailing them to charge my card on file. Genuinely no hassle, no stress - Everyone I've interacted with in the office was so kind and supportive I almost want to gatekeep just because if I ever need a storage solution again I make sure there's space for me but they deserve the business and all the glowing reviews!

I have a storage unit here for many years. I really like the service. I really like the people…read more Everything has been awesome. No complaints whatsoever. Super mindful of everything and great Customer Service overall. Can't go wrong.

Noreen was incredible, with customer service skills worthy of 10 stars!…read more When I got to her counter, she explained she couldn't use the color photo I'd spent over an hour and a half getting from across the parking lot at Office Depot Office Depot because the prints weren't cut evenly or even the same size. I couldn't believe I'd spent all that time there, and the young lady who helped me had set everything up on my phone, only for me to discover they didn't even have a printer app for what I needed. Upon approaching the FedEx Office printing section, I immediately realized I had chosen the wrong business compared to OfficeMax or Office Depot, as FedEx Office was arranged like a professional mini printing warehouse. I was feeling a bit overwhelmed, trying to get it all done just one day before my son's big day, Class of 2026 graduation. Noreen was kind, helpful, and patient. She guided me through the process, and I was so relieved by her professionalism and the fact that she noticed I was exhausted. She was an absolute sweetheart, helping me figure out how to send the photos through the FedEx office photo app, and once I explained what I needed, she assured me she'd take care of everything from there. She gave me a price, and I said, "Okay, let me head back to Office Depot OfficeMax to get my refund so I can put it toward their fees." After returning with my refund from Office Depot OfficeMax, Noreen asked me to have a seat in their customer area while she worked on my photos--laminated, double-sided graduation keepsakes to wear around our necks for my son's graduation day. Noreen, thank you, my dear. You were a breath of fresh air during my time of frustration and exhaustion. By the time you finished, I was a truly happy customer, and the whole store knew it! FedEx Office in Colma, CA, is absolutely awesome, and I'm grateful to you for making my son's graduation extra special. I asked her to jot down her name, then told her manager and everyone else that I'd be writing a review guaranteed to get them all a raise, lol! When I grabbed my receipt this morning to write this review, I noticed Noreen had gone above and beyond for customer satisfaction by writing "Congrats!" with a heart replacing the dot on the exclamation point. Awwhhh, that's such a sweet and thoughtful gesture. #NOREENEMPLOYEEOFRHEYEAR2026;-))))))))

Not a fan of their new (well, not really new) shipping practices where they try and get you to use…read moretheir automated shipping system. The problem is that there isn't very much information provided when using that process. An example from today comes to mind. I'm shipping something that has an internal battery back to the manufacturer for repair. It doesn't seem to want to charge. When I went to use the automated check-in system, I was prompted to certify that my package didn't include hazardous materials. But, there isn't any information as to WHAT they consider hazardous. Because I wasn't sure if the battery in the package was considered hazardous, I decided to use the human based check in. The first words out of the person (who was female) who helped me's mouth was, "You know you could have used the automated check-in in." Not hi, not hello...but trying to drive me to that system. When I explained why I was going with human check in, her tone and body language were incredibly condescending. I felt like she was trying to chide me for wanting to ensure I followed their practices. I highlight this interaction because Neal and the team here have been my go to for some time both personally and professionally when I need something printed or shipped. I'm not going to change that, but I really wish they wouldn't treat people who want to be sure they are doing it right so poorly. It's not the first time I've had this challenge. This is why I decided to Yelp it. Customers should know what the experience will be like if you choose not to use their automated process.

ZippGo moving boxes provided a wonderful service for our move. After seeing some neighbors using a…read morereusable box service, I decided to look into using something similar. ZippGo rents you a certain amount of boxes based on how many rooms/square feet you are moving, and they deliver the boxes to your address, you use them for a move, and they pick them up at the new address. It was easy to schedule and make sure the drop off and pickup worked at an appropriate time. The boxes themselves are sturdy plastic, and the top interlocks so you don't need any packing tape. The boxes fit on top of each other which makes them easy to stack and move. You can also pick box inserts that are designed for plates and glassware which made it so easy to move these items. I would recommend ZippGo in a heartbeat- it made our move faster, easier, and more eco friendly too!

I am so incredibly grateful for ZippGo! I tried going back to regular cardboard boxes that I picked…read moreup for free for a small move--big mistake! The difference in packing efficiency was so noticeable compared to my last few moves using their system, that I reached out to ZippGo this morning with a last-minute request to switch over. Even though their driver was already on the road, Sarah was incredibly responsive and quickly worked out solutions to get me what I needed in record time. Sarah and her driver, Javier's, dedication to customer service was truly impressive. That said, I'd recommend planning ahead rather than making last-minute requests like I did! Note that their drivers don't work on Sundays and Mondays, so be sure to schedule your box deliveries in advance. ZippGo's reusable box system is a genuine time-saver that makes moving so much easier and more streamlined. 10/10 would recommend to anyone moving!

First off, thank you all for an amazing experience and getting me moved a few months ago 2026!…read more THE BEST IN THE CITY LOOK NO MORE! I HIGHLY RECOMMEND THIS MOVING COMPANY. Eddie was my private personal customer representative from being to end. I was even able to book Santiago come out to my unit and do an in-person video estimate. He was extremely professional, thanks Santiago! Eddie and Santiago were absolutely amazing! My 3 man crew was exceptional and professional! These guys are super good at their job! They are the hardest and most careful working crew I've ever seen in my life! I am a very considerate, professional and fair business woman. Based on the original estimate of 5 to 6 hours for the job I had pre-envelopes made for all three of the workers with $50 per hour as a tip so that was an additional $150. Now,I must be honest and I did text Eddie when I noticed another hidden charge on my bill for materials $90.00, I was told tape and wrapping was included! Plus, I had all my own boxes. But, Eddie never replied back to my surprise based on the quick response he would give me before booking them for the job! That made me feel like: "We are done with the job and got paid, so we don't need to answer any of your questions any more"! I also, wanted to tell Eddie that there were 2 long picture frames(holding 21-4x7 photos) cracked/damaged and they cost me $100.00. My original estimate was around 5 to 6 hours it took them 8 hours with a grand total of $1,837.76 I'm here right now that would add the $90 hidden fee of materials and subtract $100 of a down payment deposit. Plus, I gave all three workers $50 tips individually! So, that was an additional $150.00, with a grand total $1,987.97 so, basically $2K all day! I also provided a case of ice water bottles for the workers. Me and my son assisted/helped packing up things too! My son was my translator because one could not speak English and the other one spoke or understood very little English and the third one could speak English very well! So, thank God my son was there and he speaks Spanish it's his 2nd language. So, I really wasn't in a hurry to post this review! But hopefully, they will reach out to me once they read this and make things right! Plus, I was extreamly sick and busy after they moved me! I never really got around to leaving a review. Even with that small negative information that I have to include in this review I would call them in a heartbeat to move me again:-))))! I really liked them all and at the end of the day they did an outstanding job! Might need you again soon LOL! GOD BLESS YOU ALL AT SF BAY AREA MOVING!

We had a very disappointing experience with this moving company and would not use them again…read more We were quoted $1,900 at the high end, and we intentionally overestimated our inventory and time to avoid surprises. Despite that, the final cost came out to nearly $3,000, and over $4,000 total with deposit and tip, which was completely unexpected and unreasonable. To add context, just weeks before the move I had broken my back in three places, and the company was aware of this. We were forced to move quickly because I could no longer safely go up and down stairs, and we were already losing our rental deposit due to the sudden move. They also knew we were working within limited financial means. On moving day, the truck they brought was too small, which created delays right away. The crew initially worked quickly and cleared the downstairs efficiently, but when we positively commented on how fast they were moving, the pace upstairs noticeably slowed down. From that point on, we were being charged overtime as the job dragged out. We were kind and accommodating throughout, we even provided food for the crew, but the experience felt disorganized and unnecessarily prolonged. The most frustrating part: not everything was moved. Some of our belongings were left behind, and we ultimately lost them because we couldn't retrieve them from the landlord in time. When we reached out to the owner after seeing the final charges, we were told they did nothing wrong. Every concern we raised was brushed off, and there was no accountability or willingness to address what happened. Overall, what was supposed to be a $1,900 move turned into a $4,000+ stressful ordeal with poor planning, slow execution, missing items, and no follow-up support. Given the circumstances we were in, the lack of care and transparency was especially upsetting. We would not recommend this company.

R E N Z and Carlos didn't entertain me and gave me time and space to explain my expectations of…read moreUPS. It's a busy location and we all want our packages to be prioritized, this team is doing the best with what they have to provide 100% satisfaction. Thank you again.

I guess who ever supposed to open didn't come to work on time today. There's a line of 8 people…read moreout the door waiting for it to open and it's 9:20 already!

I was a supervisor there for 3 years. Ma and Dennis have recently retired sadly, also Tim who is…read morethere still, who has exceeded every expectation possible both in front and behind the scenes. They are truly remarkable people, and I couldn't be more proud of their devotion, humanity, and excellence to each of their customers and coworkers during their many, many years of diligent service. A supervisor could not be more amazed or proud. They were top quality employees all across the board.

the mailman who fills in on my house, either can't read the notice I have on my front door of where…read moreto leave any packages which is right next to my mail slot or he's just lazy. he throws the packages over my little picket fence out in the open so porch pirates can steal them. I want this guy gone from delivering in my area, he has thrown packages 3 times now and it's ridiculous

I'm going to leave an unorthodox review for Jay's Small Moves. I had an extremely last second move…read morerequest which the company could understandably not accommodate, so I did not use the service. However, I wanted to acknowledge the old school professionalism displayed after I was told my move request couldn't be done on such short notice due to their schedule being full for the day. They provided me with the names and phone numbers of two of their competitors who they recommended as excellent alternatives. I couldn't help but share this story which reflects positively upon this business, and I will definitely use them for future moves.

I've used Jay's Small Moves for several moves small and large and they always deliver. Great…read morecommunication beforehand, I love that you can call and speak to someone or email. Day of they provide wardrobe boxes to move hanging clothes and lots of blankets and wrap to protect furniture. The movers have always been great and Emanuel and his crew that moved us this weekend were the best. So considerate to us and conscientious of our stuff and putting in all in the right place in our new place. And it was impressive how they hustled up three flights of stairs!

Alfonso was fantastic -- very knowledgeable about moving commercial-grade treadmills. He walked me…read morethrough the entire process, handled the pickup and delivery promptly, and provided excellent customer service throughout. Highly recommended and I'll definitely work with him again.

Colleen D. I am thrilled at how smoothly and professionally…read moremy move went today with Alphonso and Julio. I have used San Mateo Movers/Top 10 in the past and will absolutely use them in the future. Alphonso is very kind and listens to how and where you want your treasures to be moved. He respects and honors your choices and makes suggestions for other options. We made a fun job out of an otherwise stressful project. I would have given San Mateo Movers/Top 10 more STARS if possible