After the review I left for Jay's Small Movers, Jay reached out to me to discuss my experience and thanked me for bringing attention to the issues I wrote in my review. In a time where customer service seems to be dead and buried, I was incredibly impressed that he spent over a half hour on the phone with me to go over what I had written, and had already implemented new policies and procedures, with immediate re-training for his staff. It is a rare business owner who really listens to his customers, and even more extraordinary to actually make changes without being offended or angry. Because of Jay's prompt response and swift changes to the training of his staff, I have no doubt moving forward that Jay's Small Movers is back on track to being regarded as one of the best moving companies in the Bay Area. Therefore, I have changed my 2-star rating to a five. read more

I'm going to leave an unorthodox review for Jay's Small Moves. I had an extremely last second move request which the company could understandably not accommodate, so I did not use the service. However, I wanted to acknowledge the old school professionalism displayed after I was told my move request couldn't be done on such short notice due to their schedule being full for the day. They provided me with the names and phone numbers of two of their competitors who they recommended as excellent alternatives. I couldn't help but share this story which reflects positively upon this business, and I will definitely use them for future moves. read more

I've used Jay's Small Moves for several moves small and large and they always deliver. Great communication beforehand, I love that you can call and speak to someone or email. Day of they provide wardrobe boxes to move hanging clothes and lots of blankets and wrap to protect furniture. The movers have always been great and Emanuel and his crew that moved us this weekend were the best. So considerate to us and conscientious of our stuff and putting in all in the right place in our new place. And it was impressive how they hustled up three flights of stairs! read more

Jay's Small Moves - Movers Near Me - San Francisco, California

Needed a short move for my daughter in inner sunset SFO. Saw positive reviews for Jay's. Very happy with dealing with the office setting up the move. Answered phone calls and easy to deal with. Even happier with the move itself. Showed up a little late (20 minutes), but Manuel and his 2 person crew could not have been better. Very efficient at prepping the furniture, got it all down 3 flights of stairs and into the truck, and back up at the new location. Excellent communication throughout. Two hours for the complete six block move (one bedroom apartment). read more

OMG completely blown away by everything. Santos, Antonio, and Jose H were so fast, diligent, and professional. They arrived on time, communicated with us every step of the way, got everything packed the day before, and all loaded up today within 3 hours. 3 hours! Crazy especially we had a very very heavy couch and very narrow 3 sets of staircases to maneuver. They were hardworking and honest with their hands. Even though it was getting really hot and I saw the sweat on their face, they did not pause to take a break. I'm really thankful that they are the ones who took care of us, and I trust them handling my belongs and disassembling the big pieces. I would give 6 stars if I could. So if you are hesitating, just go for it. You won't regret it. read more

The moving team was extremely professional and prepared. Having them move my things was probably the least stressful part of my move. I moved a one bedroom apartment, and it came out to about $800. The three-man team took two and a half hours, which was much faster than I expected, but they were careful with my things and consulted me on what I needed every step of the way. The next time I have to move (which I hope isn't for many years), I will definitely call Jay's Small Moves again. read more

Jay's Small Moves - The moving team was super helpful, and Santos kept me informed during the whole process. - Movers Near Me - San Francisco, California

This is the third time we've used JSM and they did not disappoint. Great service, reasonably priced, careful, efficient, friendly. I highly recommend. read more

These guys did not stop working full tilt from the moment they came to the house to the moment they finished putting everything in storage for 5 1/2 hours straight. They also were very helpful in helping me pack. Overall, tremendous value for the money I paid, specially since I paid by the hour. They also made sure that everything could be packed on their truck in one trip so they did not have to come back to the house for more. Then they packed everything neatly in storage. Excellent service. Very responsive. Will use again when I come back. read more

Jay's Small Moves - 4 bedroom house packed in storage with room to spare. - Movers Near Me - San Francisco, California

I have used J.'s on two separate occasions and have been really really happy with their work. The guys here are quick and dependable and experts at moving things from one place to another. They took great care of all the items they moved. Showed up on time estimate of amount of work was correct and they actually finished a little bit before the estimated ending of the job. If you need to move I would highly recommend Jay's small moves these guys are really great and super professional. read more

Jay's Small Moves - Movers Near Me - San Francisco, California

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Thanks to Eduardo and Jesus my move today went so smoothly! They were so accommodating and very communicative throughout the entire process. Today could have been a stressful day but thanks to Jesus and Eduardo I can relax with confidence that all my belongings got to my new place in perfect condition! Thanks a million guys!! read more

Long overdue review (in my defense I was busy unpacking/decorating my new space). Jay's Small Moves basically packed up my entire life in one hour! It probably helped that I literally moved 6 blocks away (hey, my zip code still changed, okay?) =D I packed and boxed up my belongings ahead of their arrival and Joe and his team took care of the heavy hauling. They were efficient, professional, and gave me phone updates of their eta. There was a miscommunication when I told them that I was moving out of a bedroom in a house and they assumed I didn't have that much stuff even though I submitted a detailed list of what was being moved beforehand, but it was ironed out in the end! Joe and his team were absolutely professional, even made some jokes with me along the way, and I provided them water for hydration (especially since I did not carry anything at all, although I did walk the 6 blocks to meet them when they unpacked me at my new place). Price was better than other movers I've used in the past, no unexpected hidden fees that came out and bit me in the butt, and I will likely use them again if I ever move again. read more

Jay's Small Moves - Movers Near Me - San Francisco, California

Moving service that not only was respectful, but when they were unavailable, recommended me other movers within my needs.

honest, organized, on time, quick movers. they are available and thorough. clean and respectful

We needed to finish moving the heavy and big things from a storage unit and having seen the Jay's Small Moves trucks around we gave them a try. We were able to book 2 men and a truck with 2 days notice at the end of a month. Nicholas and MIguel were astonishing - prompt, fast, experienced, careful, and really really nice. We were also really pleased that our final cost was exactly what was quoted to us - no surprises and an extremely good value. We will never think about using anyone else for upcoming moves in the Bay Area. read more

I've used Jay's small moves twice in the past 5 years, and I'm so glad I did. I don't want to be that guy who asks friends around for a truck and then overcomplicates things. That's why I decided to go with Jay. Not only was the price affordable, but the amount of labor they took off my hands was worth the mental clarity and peace of mind. For example, I had some furniture I needed to take apart. I'm the kind of guy who keeps all the instructions, but I lost the one for my bed frame. I was so frustrated that I thought they wouldn't be able to help me. But guess what? They said no problem and even put it back together better than I originally did. I have a small studio with a lot of computer parts and spare materials and speakers, and not a single thing was dented. They even got the job done sooner than expected because of their efficiency. Part of me was worried they'd be the kind of movers who go slow to charge that extra hour, but absolutely not. They got it in record time and even helped me move things around to my liking. I'll be moving again next year with my partner, and he swears we can do it ourselves. Absolutely not! I'll be using Jay's again because I don't have tools, and it's cheaper for me to have them do the work than it will be to rent a truck, boxes, buy tools, and argue with my man. I wish I remembered who the three gentlemen were that helped me move, but I'm sure when I email the request, they'll remember whom. read more

Joe and Brian were amazing movers! Conscientious and tremendous hustle moving all those boxes up many flights of stairs. Looking to hire for your next move - look no further. Jays Small Moves gotcha! read more

Jay's Small Moves - Best movers in the City! - Movers Near Me - San Francisco, California

Joe and Chris blew me away with their professionalism, efficiency, and kindness as they moved me from a Sunset studio to an 1 BR in the Richmond. There were a few really heavy, bulky items, but they navigated corners, stairwells, and hallways with real skill. And they were so kind to each other while they worked! Contacting Jays Small Moves and winning the lottery with Chris and Joe was the lucky break I needed. read more

Jay's Small Moves - Chris and Joe - Movers Near Me - San Francisco, California

I have used Jay's Small Moves FIVE times. They have never let me down. When I first used them, I had to. Because they were the only company around that would do small moves! They were excellent - took great care and were extremely effiecient (no goofing around, taking long water breaks, etc.). Well, they did it again this morning. Today I had Luis and Jonathan - two new movers - and the same excellent service. They called me to let me know they were on their way. They moved everything efficiently and with care - we joked that they were going to spend more time driving between locations than loading and unloading - and it was true! I know, I know. I'm super skeptical of so many 5 stars. But I'm 5 for 5. And different Jay's movers - so Jay's obviously trains their movers well! You also can't beat their prices (I always check around, and their prices are always the best). And Luis and Jonatha were just super nice and corteous guys! read more

Out of all the quotes I received for a very short-distance move, theirs was very fair, so we ended up going with them, and I'm so glad we did! The gentlemen they sent were professional, extremely efficient, and careful when packing up our stuff. They wrapped everything that could've been scuffed or chipped. I couldn't believe how quickly they got everything into the new place, and they made sure everything was where we wanted it before they left. So grateful for the thorough job they did, and I would absolutely recommend them to anyone looking for an honest and careful moving company! read more

These guys are amazing. How different can movers be, right? Turns out very different. First, they're super-efficient. They got our one bedroom apartment into the truck in a little over 1 hour. I was blown away how efficient they were, I've done moves before and this was just genuinely surprising. Second, they're professional. Show up on time, careful with your stuff, do what they say they'll do, etc. Third, they go above and beyond. In our case there was a little screw up-- they accidentally forgot to load our bike. I texted the guy to ask about it, the next day he showed up at the apartment to pick up the bike and move it. (I didn't ask him to do this and he definitely didn't have to-- I would have happily done this myself). Very very strongly recommend this company. read more

Joe and Dress are top notch. Called in to schedule move with Bill, and he was able to get me started with the entire move process by getting pre move forms to submit ahead of time. From there, I got a follow up call to confirm the move and also the estimate of number of items/furniture and any dissembles needed. Joe called in ahead of schedule and arrived to do survey of the site. Dress is a master of packing and organizing inside the truck and Joe quickly sorted out what needed to go. They were efficient team at pickup and arriving to deliver to site. A third mover, Tony was also helpful in getting items from flight of stairs down. Rates are competitive, but getting a moving team to quickly and efficiently move are next to none with this team. I would give them a call if you have a move in the near future. Provide as much in details for pickup and make unpacking easy on delivery. Receipt was emailed at the end. Include tips. read more

Jay's Small Moves - Movers Near Me - San Francisco, California

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Darwin, Jose, and Francisco are STARS! I hired Jay's three times, and have been super happy all three times, but the third truly is the charm. This move was NOT easy! I had them come to San Francisco to grab my things from a jam-packed studio up a janky flight of narrow stairs and pack my things, and then go pick up my girlfriend's things in Sunnyvale. The three took such great care of my things - I was honestly going to take my beloved road bicycle in my car, but when I saw how well they were packing my things in the moving van, I just handed my baby over. I knew I was in great hands! They were careful, patient, and kind. They truly cared for my things as if they were precious items from a palace! I was just in awe of them. Also, for skinny guys, they sure can lift a lot. They had to maneuver my Peloton bike down the janky steps and they were so careful and gentle. Overall, the communication was so great as well. Emails and calls helped me keep on track. They really are very good at what they do! Tell Jose, Francisco, and Darwin that Charlie the parrot says hello! While I hope I don't move again anytime soon, if I know anyone who does, I will insist they call Jay's! read more

We used Jay's Small Moves to help us pack up artwork and wrap furniture, then move the entire contents of a very packed 2BR+office condo into our PODS. They showed up on time, with a great attitude. They arrived promptly at the scheduled time, brought the correct materials, and went to work immediately. They were efficient, friendly, careful and hard working. They did an excellent job of filling up every square inch of the PODS without any wasted space. I was impressed! I would definitely use Jay's Small Moves again, and would highly recommend them to others for packing, loading, or moving! read more

Incredible service! The crew was super careful with my move while also being very fast. They also had some fun Brazilian music playing while doing the job, so the vibes were great. Price is in line with the average in the Bay Area, in fact was one of the best ones I could find while ensuring great service. Highly recommend! read more

Jay's Small Moves - Dream team - Movers Near Me - San Francisco, California

Joe & Jose are skilled speedy movers! They called before arrival, were on time and moved heavy living room furniture up and down a very narrow stairway. There was only about 3/8ths inches extra space, and nothing was bumped. It wasn't a big job, but required real skill to move thru angular halls & narrow doors. I heartily read more

Jay's Small Moves - We'll done, Jose & Joe - Movers Near Me - San Francisco, California

Easy, peasy. Professional. Fast! This is a long overdue review -- I filled out the request form on their website was connected with a live person in under an hour. The scheduling was smooth, the person on the phone actually listened and took time to thoroughly answer my questions. This was my first time using movers and I appreciated the extra time. I was paired with the Gonzales brothers - if you can request these guys, I highly recommend it! Omar called when they were 30 mins out, called when they arrived, asked for a walkthrough of my place and it was literally I pointed and my things disappeared (got loaded on to the truck). They were done loading my place in 30 - 35 mins. And I had a lot of things. A lot. Of things. My new place has really narrow, steep streets and I was super concerned that a moving truck that big wouldn't fit. My concerns were misplaced. Whoever drove (probably Omar) did an expert job. They showed up to my new place right as I showed up and handled these tricky streets with ease! All 3 of the brothers maintained a great attitude, treated my items with care, and placed the furniture exactly where I wanted. They even let me join in their conversation about one of the most epic tv shows of all time! Nothing's broken, everything is accounted for and they completed the job under the quoted time. I definitely recommend this company and specifically, the Gonzales brothers. read more

Jay's Small Moves - Those tricky, narrow and steep streets are no match for Omar! - Movers Near Me - San Francisco, California

Jay's small Moves was a really positive experience. From the minute I emailed to see if they were available, they got back to me immediately and made me feel at ease about the move ahead. They were Covid safe in every possible way and they completed the job carefully and respectfully. I was nervous because the storage unit we were moving out of was up a long ladder, and we had a bad experience moving into it earlier in the summer. Tyler and Joe didn't complain a bit and were seamless is navigating a very tight space. I would not hesitate to use them again and hope you will too. read more

Jay's Small Moves - Joe and Tyler after completion of our move today. Thanks for the excellent job! - Movers Near Me - San Francisco, California

These folks don't mess around! From first contact through the end of a 7 hour grueling move in the high heat up and down the steep steps, Santos and his guys do not waste a moment. They are amazingly strong and willing to move almost anything, anywhere. Look no further for a quality moving experience! Oh- be sure you know where the H20 shut-off valve is for your ice maker and be prepared to haul any propane tanks yourself. ( I did say ALMOST). Otherwise good to go! read more

Jay's Small Moves was a great experience. Tyler and Joe were world class in helping me move from my apt, into a home several miles away. Going into the move I had some stress about how the move would go but the team helped to move quickly and had solutions to every potential issue. I would highly recommend this service to anyone moving out of town as a result of COVID. read more

Jay's Small Moves - Joe and Tyler from Jays small moves after helping with the move! - Movers Near Me - San Francisco, California

We were EXTREMELY satisfied with the entire experience. Moving can be a very stressful thing but with the help of Brian, Santos, and the other team member (sorry I forgot his name) were exceptionally professional, efficient, and friendly. Nothing was even slightly damaged or misplaced. They helped us quickly package a few things that weren't ready for them. They did an excellent job. I would love to have that team move us again and would highly recommend Jay's and that crew specifically to anyone looking to move soon. For reference we moved a 2 bedroom, 1.5 bath, second story apartment in SF to a 2/1, second story apartment in Oakland. They showed up at 8:30 AM and were done just after noon. read more

I am so thrilled that a friend referred me to Jay's Small Moves! Booking the move was easy and seamless. The front office is always prompt in answering the phone and friendly and professional. On the day of the move, Joe and Andrew showed up on time, were professional, and had a get it done attitude. And let me tell you, these guys HUSTLED to pack up our stuff in the truck as quickly as possible. There were a ton of stairs to climb up and down in our new place, and Joe and Andrew did not complain once. To add to their hard work ethnic, it was one of the hottest days of the year, and moving was TOUGH that day. They were also really friendly and personable. We ended up adding a third mover during the move, Will, to help speed things along. He was also very friendly, courteous, and efficient. Moving during a pandemic is stressful enough, but Jay's Small Moves made the process as easy as possible. We highly recommend them for moving, and will use them in the future. Thanks, Joe, Andrew, and Will, for all your hard work and hustle! read more

Great professional and friendly service. I had two moves booked this weekend, one on Friday to a rental house and a larger one today (Sunday) to storage. The communication prior to the moves was great and both crews were fantastic. Really great people who worked quickly and dealt with some heavy furniture with expertise and a smile. Huge Thanks to Chris, Jalen and Curtis on Friday - hats off to you for those reversing skills out of the street :-). Joe, Luis & Tyler...amazing skills getting those drawers down that narrow staircase. Thank-you and I did get a photo of you after your hard work. I'll definitely be calling again to get the stuff back out of storage! read more

Jay's Small Moves - Joe, Luis and Tyler after the move - Movers Near Me - San Francisco, California

No nonsense, simple quote structure and quick and hard working movers! Perfect for small house apartment moves in SF considering the lack of double time charges etc the other more east bay based companies will charge to come all the way out to the city. read more

Moving during COVID, I wasn't sure what to expect, but I actually enjoyed my day (!) with them. Joe and Jaleen took the proper precautions via face masks, were very communicative about timing (arrival, drive time, lunch break, etc), and Jaleen is a tetris genius (esp since my stuff was going into a storage unit, this was v. important). They helped disassemble a few pieces of furniture, as asked, which was great, and wrapped them in cellophane. I had music playing all throughout the day, which lightened the mood, and the guys appreciated it. I was almost sad to have the day come to an end, I was enjoying hanging out with them. But they did a fantastic job. I would DEFINITELY recommend them, and hire them again. read more

Jay's Small Moves - Group selfie, with Jaleen and Joe. We had a great time listening to music and hanging out. Who would've thought, eh?! - Movers Near Me - San Francisco, California

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THE BEST MOVING EXPERIENCE! Jay's Small Moves is everything you want in a move - professionalism, fun, transparency, trust, care, attention to detail, positivity, and efficiency. Our entire experience was so enjoyable and the furthest thing from stressful. Joe and Tyler were the best movers I have ever worked with! The process was so easy. When I booked the team, I already felt I was in good hands. On the day of the move, they let me know when they were 30 minutes away so I could prepare for their arrival. They came in and assessed what needed to be done, shared a plan, and took great care to point out any problem areas or concerns. This team was unbelievable. We have heavy, antique, bulky furniture and new apartment has 2 big flights of stairs... they handled it all with the best attitude! They also took care to make sure everything was placed the way we wanted it, and put the furniture back together with care. Thank you so much Joe and Tyler! Definitely using Jay's Small Moves again. Thanks so much for making everything happen so well during Covid. HIGHLY RECOMMEND!! read more

Jay's Small Moves - Joe and Tyler with our prized possession that they handled with the most care! - Movers Near Me - San Francisco, California

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Hands down, Jay's Small Moves is the best! I've used this moving company four times now and will use them again (though hopefully not for a while - need a break from moving so much!) From start to finish the entire moving experience is fantastic - speedy response to online form submission, a few phone calls leading up to the big deal, and incredibly smart, thoughtful and trustworthy moving teams. Everyone is always so friendly and cheerful - which puts me at ease when I'm dealing with all the other aspects of moving! Here's a selfie with my crew today - Joe and Nate were AMAZING!!! They handled an annoying 3rd floor move (and about a million too many boxes - sorry, not a minimalist) with grace, humor, and STRENGTH. These guys can hustle. You can't see but under our masks were smiling! Happy repeat customer. :) Don't hesitate to hire Jay's Small Moves. They're honestly the best. read more

Jay's Small Moves - Joe, me and Nate! - Movers Near Me - San Francisco, California

I booked Jay's for my studio apartment move. They were extremely quick, efficient and friendly. I was surprised how quickly they finished the move! I will absolutely book again through Jay's for any other move I have in the area! read more

We reached out to Jay's Small Moves after another moving company cancelled on us two weeks before the moving day. Jay's miraculously still had availability, at a much better rate! It was hands down the fastest and least stressful move I've ever experienced in San Francisco. We even moved into a place with tricky stairs, and the movers found a way to make it work. Really happy with the experience! read more

I couldn't use the previous moving company I used because their license had been revoked. After getting quotes and availabilities using my trusty Yelp app, I decided to hire Jay's Small Moves. They were very communicative with me. I needed to coordinate with my HOA regarding the use of the freight elevator, and other things. I appreciate the patience Anthony had for me because we were emailing back and forth for awhile. They provided me with the moving tips and PUC booklet as required, along with a quote, and we were all set. Then moving day came. They came 15 minutes after the set time, which was actually perfect because my neighbor who parked in front of my building just left, allowing the truck plenty of space. And it allowed me to bring a lot of stuff down the three flights to make the move faster. I took an Uber to meet them at my new place across town. And they were organized and quick on getting my stuff inside. My dad was outside watching the truck, but they locked it every time so my stuff would've been safe even if he wasn't there. The only issue I had was that one was on his cell phone a lot, and that I was quoted for 2 movers when there were 3. Having 3 did make it go faster - I was done in less than 2 hours. But technically there were 4 movers because I helped a lot in the beginning So I wish I was quoted for 3 since I had to pay more than what was expected. It was expensive, but moving is hard work, and a lot of stress for all parties. And the major factor is that Jay's Small Moves is fully licensed. Don't risk getting an unlicensed company because it may be cheap.. at first. There's a reason why there are licenses in the first place. I recommend Jay's Small Moves if you're moving within the city. read more

Christopher and Branson were fast, efficient, master packers and Tetris movers. On top of that, they were incredibly friendly, followed social distancing protocols, and made the move a lot less stressful. Can't go wrong with Jay's. read more

Jay's Small Moves - Jay's moving truck - Movers Near Me - San Francisco, California