Robert and his team are by far the best moving company in the DMV. I've used them twice for moves,…read morethe most recent on just a couple of weeks notice, and Muscle Men was able to accommodate our move without any issues. The prices are comparable, if not better, than most moving services as well. I asked Robert for boxes the night before and he responded immediately and even bought extra, which I of course needed. Not only are the guys extremely professional, they're also fun to talk to which makes the whole moving process way less stressful! If we ever move again, no matter where in this country, I know I'll be trusting Muscle Men to get the job done.

Muscle men movers did damage to the property they picked a safe up from. Information and pictures…read morewere taken. Recipient has uet to receive valley for damages. Voice messages and calls have been left. Texts have been left.

Twice now, I've accompanied an elderly friend to this location to ship boxes to her home in…read moreCalifornia. On both occasions, staff insisted that the box she was using was "not allowed," despite the fact that this was completely incorrect. The second time, I was present and challenged them directly. As soon as I did, they immediately backed down and changed their explanation, which made it clear that the issue wasn't policy but pressure. This feels like an attempt to take advantage of customers, particularly elderly ones, by pushing unnecessary repacking or purchases. Customer service was surly and dismissive throughout. I won't be using this store again and would strongly caution others to be very careful here.

Paid 40 dollars to ship something from DC to Richmond Va. Wasn't delivered on the promise date,…read morewas told that because it was a PO Box it was shipping through the post office. Had that been explained to me prior, I would have just shipped through the post office and not paid UPs any expedited fees. Makes no sense, then I called in and was on hold for 46 mins and still had to end up coming to the store. Definitely highly annoyed

Temple Hills, MD location should inform potential customers of their MICE INFESTATION. I would have…read morenever rented three units from them had I known ALL of my belongings would be ruined with mice dropping infestation that is visible as soon as the door is lifted. I thought I was paying for insurance through them but I wasn't. Rebecca Hernandez said she'd still allow me to file a claim. During that conversation, I made her aware of my health ailments and the dilemma of finding a service to pay to go through my units in order to get pictures for the claim. I asked more than once if someone could meet me there to PHYSICALLY SEE the unsanitary health hazard conditions my units are in. Mice droppings carry MANY diseases, which means a biohazard service is COSTLY but SROA doesn't care that they're at fault for the conditions yet me as the customer would have to pay for something THEY caused. Still going through health ailments & recovery & now financial hardship, I reached out to inform them I cannot afford my units & asked AGAIN if an adjuster can PHYSICALLY meet me there. NASTY Rebecca H. said thats not the way it works. My response, & NEITHER does PAYING y'all to have my belongings filled w/MICE DROPPINGS! My units are up for auction. My health & surgeries were unforeseen but SROA KNOWS THEY HAVE MICE! They don't give a damn, which is why I contacted the Health Dept on them. I also contacted SROA president Bob Buffet, but he had Matt Phillips contact me instead. Dan Doyle advised me to reach out to NASTY Rebecca H. & Matt Phillips, once he left the area. Matt NEVER responded to the emails I sent him & NASTY Rebeeca H. He ONLY called me today because his BOSS evidently passed my info to him. As soon as Matt said his name, I mentioned how he NEVER responded to NOT ONE EMAIL I sent him and NASTY Rebecca. But that's acceptable right. It's also acceptable I dealt with a MAKE SHIFT BROKEN DOOR on the small unit for a LONG time, until they finally decided to MAKE SHIFT FIX it!

From the owner: Looking for secure self storage in Temple Hills, Marlow Heights, or Hillcrest Heights? Storage…read moreRentals of America makes moving and storage simple with flexible month-to-month leases - perfect for home moves, business storage, or military storage near Joint Base Andrews. Our clean, affordable units are ideal if you're relocating, downsizing, or need extra space for inventory. Enjoy enhanced security features for peace of mind and customer service available seven days a week. On-site moving and packing supplies make your storage process easier and more efficient. Reserve or move in online, by phone, or in store - no long-term contracts required. Experience the SROA difference in Temple Hills and Camp Springs.

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

Moving with Zip was a great experience. They set me up with a moving coordinator named Dean who…read moredid a great job helping to plan the process and ensure it went smoothly. The moving crew was fast, efficient, careful, and friendly. They handled my fragile items with care and insured that they arrived undamaged. I would definitely hire Zip again.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

DO NOT ALLOW THESE PEOPLE TO TOUCH YOUR BELONGINGS…read more Everything was crushed and scuffed. Stored in husky plastic boxes that arrived crumpled with holes in them . Everyone speaks in grunts and they don't return calls when they say they will. I would not hire these people to haul a box of rocks

The worst company I have ever dealt with. Rude, showed up unprepared to pack up my daughter's stuff…read moreto move from Atlanta to Wisconsin. Took me almost 2 months to get a partial refund! Do not use them! If I could rate zero for a start I would! The two guys had no idea where they were going with my daughter's things. Ridiculous!

Moving Syndicate is incredible!…read more I could end the review there but a I'll give a few examples. pricing- is reasonable with no hidden fees. You can pay via credit card or Venmo. It's pretty convenient. Timing- they are punctual, even called a few minutes before they arrived to make me aware. They worked from the moment they walked into the door to once the last box was dropped. Covid- all three of the gentleman were wearing masks and conscious of social distancing. service- Ziggy, Dandre and Micheal were a trifecta, they are personable, hard working, and very careful. They each introduced themselves by name, we did a walk through, I explained a few things and they started. They even stopped to ask questions when they were unclear of anything. MS have such a great rhythm with each other and flow of what to move when. (I didn't get it, but I didn't need to.) I also appreciate how carefully they wrapped items, supported each other on the heavier or more difficult items, and kept going for hours. We built a great rapport while they were moving and I would absolutely use them again. (Don't forget to tip!) My sister and friend both uses MS so I did too and I'm so happy I did. I'll be spreading the word to let others know about their incredible service, punctuality, and pricing. And, I believe it's black owned and I am happy to support a local and black!

Jaleel's men are serious about my move, which is important to me because I want to hire the right…read morecompany without spending a ton. Most of all I want to recommend the value I got how it made our lives easier for my family. Thanks Moving Syndicate!

Professional service, kind individuals, efficient and timely service. Would recommend this business…read moreto anyone who appreciates their things being handled with quality and care!

I used their packing and moving services and the packing was terrible. They forgot to pack the…read morebathroom and I had to remind them. After they left I realized they did not pack anything in the medicine cabinet and forgot to pack an entire kitchen cabinet and drawer. They took my formal shoes (beaded and glitter) out of their shoe boxes and dumped them in the bottom of a big box underneath my sneakers and boots! When I went back to clean my apartment I found the pile of shoe boxes they left in a closet. They took dirty clothes out of a laundry basket and packed them with clean clothes. They put ceramic items in a box with other random stuff without wrapping it up. AND, they removed the cords to my TVs and speakers and I haven't found them yet, nearly a week later. I contacted the company to complain and did not recieve a response., I have a marble end table and the top somehow came unglued. One of the crew knew it happened but didn't mention it until I asked why the top wasn't attached. They were just like, oh well. Glue it back.., UPDATE: they did not respond to my emails until I posted this review. I have not heard back from them about this 'investigation.' I have photos of the items they forgot to pack and the pile of shoeboxes left behind hidden in a closet, etc. Not sure how they are 'investigating' on their end.

I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.

PMC was invaluable for my move from one Arlington neighborhood to another. They worked hard, were…read moreprofessional and took good care of our belongings. Roberto was our crew lead and he was a great communicator and team leader. I was so comforted by their approach and impressed by their focus. I would recommend them without hesitation and will gladly call them on future moves. Andy M. Arlington, VA