I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

Usually renting a car requires standing in a long line for forever, only to end up getting to the…read morefront of the line, and being told that the car you reserved a month in advance is no longer reserved and or available. That was NOT my experience here. My experience here was great. They made the process of getting a car extremely easy. Keep up the great work!

Super friendly check in, took card with $300 deposit for incidentals after prepaying for car…read morethrough Expedia. No receipt on return, said I was all set, email receipt received only credited back 132.57 of the $300 deposit. I declined insurance but charged $77 for liability, none of these other charges where explained on rental. Shame on Fox and shame on Expedia for partnering with such a sleeze-ball company to not be upfront and honest about their "extra" rental costs. They upsold the plate pass which was my bad for not asking and I did agree to, but that is the only charge that should have been deducted from the $300 deposit. The car was brought back clean with a topped off tank, but they stole over a hundred dollars of my deposit without disclosing any additional costs. -

Agressive upselling of service Impossible to get a receipt…read moreupon return Far from airport Accounting department to get invoice closed on weekend Avoid at all cost

If I could give no stars to this location I would. The manager here is the worst and unhelpful…read moreperson ever. Such a bad attitute barely look at your eyes when talking to you like if he doesnt care. Closed my contract for no reason and I was left without a car. Sixt is very good is just that the people gere it seems they work here just for the money and not provide an excellent costumer service. Filled complaint against this guy as well.

Stanley was amazing was extremely informative, respectful and kind helped us get a last minute car…read more!!

Fantastic experience, in a busy business & tourist area , we were expecting the worse . The staff…read morewere amazing , friendly & patient w/ the crowds .

First of all, they didnt have the car i reserved. I reserved for a jeep wrangler, because i was…read moregoing to the back. They didnt even give me a choice in what my other options were, they just gave me a genesis. Decent car but not at all what i reserved for. I tell them the way they can rectify the situation is to comp me for the gas on the rental, not only do they refuse but the customer service rep hangs up on me. Worst service I've EVER gotten, and i can't wait to talk to corporate. Will NEVER give my business to alamo AGAIN, and i will alert the masses what kind of people work here.

Had a reservation to pick up a car on Saturday. I called the office number which was google voice…read more I was told they were closed on the weekends. Their website says open 7 days a week. That I could get a car on Monday! Total sham operation and I would stay away.

I had great experience in car rental with this great company. Good customer service. Lot of cars…read morefor choice. Definitely recommend. Thanks.

Do not use this company they area rip off. You pay your daily toll fee, which did not exceed the…read moreamount. The car was returned in the same condition and the same amount of gas which was not a full tank yet out of the $50 deposit they only give me back $7 with no break down of the fees. They are not even stationed in the airport so that speaks volume. DO NOT USE THEM

From the owner: Car rentals in Miami. Quality vehicles, comfortable and…read moresafe! Easy booking via WhatsApp.

Corpusa rental car was good . I was able to get fast assistance with Dyego and he was willing to be…read morepatient while i was guided through . I would rent a car again

This is the worst rental company ever. They add fees and…read moretack on costs you have declined. The worst part is I booked through Travelocity. 187 for two tolls totaling 6.50! 80 dollars for insurance I declined? They have a crap excuse when the invoice was 37.40 over and I asked for a refund. They said I returned the car early. 25 admin fee for each toll. Stay away from this fleabag joint. The building is a dump with six cheap signs showing six companies there. The car needed brakes. Filthy inside. BEWARE!!! I wish the was a ZERO rating.