I'm writing this review to express my appreciation for how sympathetic the clinic was to our…read moresituation. We had to make an emergency appointment but were unable to go due to unforeseen circumstances. The clinic was very understanding when they didn't need to be and went above and beyond to work through it with us. Thank you!

Dr. Vernot explained in detail the challenges my Labrador was facing with her glaucoma eye problem…read more I understood fully the paths of action available to me and was able to arrive at a decision on how to proceed. Very attentive and caring professional and staff.

Reasonably priced and correctly diagnosed and treated my dogs ailment. They also gave me an…read moreestimate before performing anything.

We LOVE Kindred Pet Care! I found this gem while looking for an urgent appoinmtnt when my beloved…read moreKate-cat was under the weather. They had just opened the week prior so they got me in the very same day! The staff is all so welcoming, the atmosphere is amazing, and the care the provide is unmatched by any other care we have experienced in the area. The Fear-free certification is a wonderful thing: They have a room dedicated for our feline family, complete with a cat tree, calming mist, and treats. This is the first time I have taken a cat to the vet where they actually didn't just want to hide behind me the entire time! Kate jumped on that cat tree like she owned it! (Cats tend to claim ownership to a lot of things.) Dr. Boland is wonderful. Her bedside manner is phenomenal, and she was very thorough with the exam and eager to answer any questions we may have had. We loved Kindred so much, we transitioned our other kitties from our previous vet clinic and they are now Kindred cats too. This speaks volumes for Dr. Boland and her team, because we were happy with our previous vet care, but we love everything about Kindred. If you have a furry family member of your own, please give this place a chance, I promise you OR your pets wont be disappointed!

When my dog was attacked by a dog three times her size, we truly didn't know whether she would…read moresurvive. Thanks to the lifesaving care of the veterinary team at Bowes Animal Hospital, I still have my girl today. Bowes Animal Hospital was the closest clinic to our home on the night of the attack. It was only minutes before closing when we called ahead, but the team immediately put an emergency action plan in place. When we arrived, Dr. Cassie was waiting outside so they could rush my dog in for surgery without delay. Dr. Sunny, Dr. Singh, Cassie and Aldo, along with the entire team, sprang into action. They did everything possible to give her a chance and even stayed seven hours past closing to ensure she was stable enough to go home. At every appointment, they treated my dog with incredible compassion, patience, and determination. They kept us informed throughout the process, checked in on the days we weren't there, and continued to follow up even months after her accident. These veterinarians are not only exceptional at what they do but also incredible human beings who genuinely care about the animals they treat. I will forever be grateful to Bowes Animal Hospital and the entire team for saving my dog's life and giving me more time with my girl.

I've been going to Bowes Animal Hospital for over 16 years -- even before Dr. Sonny took over --…read moreand I wouldn't trust anyone else with my pets. My two tiny Maltese, Brinley and Baylin (only 3 and 4 pounds!), have always been treated with the utmost gentleness and care. Dr. Sonny is wonderful -- not only incredibly knowledgeable but also so warm and personable. He always remembers all our names, even though my girls look almost identical! Every doctor and staff member there is the same way: compassionate, kind, and truly dedicated. They've even called me on a Sunday with test results, which says everything about their commitment. If I could give more than five stars, I would -- Bowes Animal Hospital is simply the best. Thank you, Dr. Sonny and the entire team, for treating Brinley and Baylin like family and for always going above and beyond to keep them healthy and happy. Your kindness means more to me than you know.

We have been taking our dogs there for years. All of the vets are wonderful as well as the front…read moredesk staff! Prices seem reasonable and appointments are easy to make. Highly recommend!

We have only lived in Illinois for a bit over a year and recently switched from another…read moreveterinarian to Village Animal Clinic in Carol Stream. Took our sweet Marley in for some odd coughing and wheezing the other day and she was diagnosed with Bronchitis/Kennel Cough. We have no idea how she got it as she was up to date on shots and is never with other dogs other than her sister. They gave her fluids, did an x-ray to make sure it was not worse than suspected and medications for home. The following day, they texted to check in on her and it was so much appreciated. We finally found our home!!! Thank you so much for being such an amazing office!!

All around great experience! As a guinea pig owner, my options for an exotic pet vet are somewhat…read morelimited. After me and my guinea pigs first experience here, I'm very happy that I gave this practice a try. They were able to fit us in within 3 days of calling. ALL staff were amazing. Dr. Benson was knowledgable and polite and I wish I got her name but the receptionist went above and beyond with her customer service. The atmosphere and people were just very welcoming and you can feel that they care. 10/10 would recommend.

I took my dog there the end of December 2025 and was very pleased. I have a special needs dog and…read morethey were excellent in their treatment of her. I love the concept of the husband and wife team as well.

We have been with them many years. Over the years we have used many different vets but none are…read morelike Sutton Road. In this age of corporate vets they are amazing. Everyone there is so caring and wonderful. We couldn't recommend them more. Every visit the seem to go above and beyond. I trust them completely and could never think of switching.

We love Sutton Road Animal Hospital. All staff members and both doctors have been extremely nice,…read morepatient, and caring. They have discussed treatment and price options up front. They have also been transparent. I requested additional tests and the doctors were honest in saying that of course they can do them but based on my dog's health, we are lucky and we don't necessarily need to do them. I ask a TON of questions and I've never felt rushed or dismissed. My dog loves coming here and is always excited to see the team. They are also great with fitting you in ASAP when needed. I would continue to recommend both Vets and I'm shocked at the negative reviews..

VCA Aurora Animal Hospital, Fantastic, Helpful and Extremely Caring Staff all around! From the…read morefront desks, to the techs, to the Doctors/Surgeons, etc. very knowledgeable and they all wear their hearts on their sleeves. Recently our boy Finn dislocated his hip and needed surgery to fix it. We called every VCA around and everyone was booked, it was also a Saturday so that was understandable. Aurora was the last VCA on our list because it's an hour and a half southeast of our home. So we called to see if we could get him in, we were told yes but it was a 2-3 hour wait because they were packed as well. We waited because our Finn is worth the wait. Finn got in to see a doctor, they ran all of their tests/X-rays and kept us informed every step of the way. We eventually got into a room and were given the results along with all the options and costs, they were very professional and informative. We decided to wait until Monday to make an appointment for surgery, otherwise we would have had to pay the "weekend fees/rates. We called Monday to schedule an appointment for surgery. Surgery was scheduled for Tuesday. Tuesday morning we dropped off Finn and his food; we were told they would call us before and after surgery and again before bedtime, and they did. We arrived Wednesday afternoon to pick Finn up and we were given all of his paperwork and meds, then we instructed on what to look out for during the healing process and how to use his meds and to call if we needed anything and to schedule an appointment with our VCA for a follow up. From beginning to end Aurora Animal Hospital crushed it!, Knocked it out of the park!, and exceeded our expectations!!!! Great Job Aurora VCA Staff and Thank You!! Finn is doing great and on his way to being our energetic, happy boy again!! We Love VCA!!!!!!!!

From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!

We were recommended to see Dr. Cook at this location when our dog tore his CCL. Oliver received the…read moretightrope CCL repair and we are incredibly pleased with how well it went. The wait was kind of long originally to get in, but we said we were flexible, so when someone else canceled our consultation and surgery was moved up which was wonderful. The surgery was very expensive which was expected- and they were very helpful with me needing to use multiple forms of payment which was nice. I was very pleased with the follow-up care. Oliver had some trouble keeping a cone on and ended up needing a couple of stitches- and the office communicated regularly with us via text to help us get through. Oliver is now in the rehab stage and the surgery clearly went really well. I would highly recommend this location- they really care about the pets and provide all of the help you need to get your pet through.

DO NOT TAKE YOUR DOG HERE FOR TIGHTROPE SURGERY…read more I am sharing our experience because I genuinely do not want another family to go through what we and our dog went through. Our dog is a large, active Labrador weighing approximately 100-105 lbs with a complete CCL tear. Before surgery, we specifically asked about TightRope versus TPLO because of his size and activity level. We were told that Dr. Cook had successfully performed TightRope on dogs weighing 120+ lbs and that our dog should be fine. When we asked what he would choose if it were his own dog, he told us he would choose TightRope. He spoke confidently about his experience with large, active dogs and the success he had seen with the procedure. We trusted that advice and paid approximately $6,500+ for the surgery and consultation. What happened afterward: * We followed every postoperative restriction extremely carefully. Our dog was taking fewer than 50 steps a day, going outside only on a leash for necessary bathroom breaks, and resting essentially 99% of the time. * We even reduced his weight from approximately 100-105 lbs to 95 lbs within the first month to reduce stress on the knee. * After approximately 1 1/2-2 months, we were given the green light to begin approximately 5-minute walks to build strength. Physical therapy and hydrotherapy were also recommended. * At a follow-up, we were told the TightRope was only approximately 2-4 mm loose. * We trusted that assessment and continued following the guidance we were given. * Subsequent imaging showed approximately 12 mm of looseness and significant instability. * Our primary veterinarian found the knee to be highly unstable and did not recommend continuing walking or therapy until the knee was properly repaired. * The dog ultimately had to undergo a second major orthopedic surgery -- a TPLO -- costing us another $7,000+. * During the TPLO, the orthopedic surgeon found that the TightRope was completely stretched out and essentially useless and had to remove it. We were shown a photograph of the failed device. * The knee was extremely unstable, the muscles were very weak, and because our dog had been limping and compensating by putting excessive weight on the opposite leg, that leg had also become strained and was at risk of injury. Our dog had to go through another anesthesia, another major surgery, another painful recovery, and months of limitations. All we wanted was for our fur baby to walk, run, play, and return to his normal happy life. Afterward, Dr. Cook apologized to us. We understood his words to be: "I should not have given the green light. I am so sorry." His written response was essentially that surgeries can fail, there are no guarantees, and they would not provide a refunds to help with the corrective TPLO surgery. We understand that surgery has risks. We never expected a guarantee. What we expected was sound judgment, individualized advice for our large dog, careful postoperative assessment, and accountability when something went seriously wrong. What is particularly upsetting is that we followed the postoperative instructions so carefully, yet our dog was ultimately found to have a severely unstable knee and a completely stretched-out TightRope. After this experience and the response we received, we are left feeling that financial considerations were given more weight than our dog's well-being. We are a family with three children, and having to pay for a second major surgery after the first repair failed was an enormous burden. But the money is not what hurts the most. Watching our dog suffer is. I strongly recommend that anyone considering CCL surgery for a large or active dog get an independent orthopedic opinion and carefully compare TightRope and TPLO before making a decision. Our dog deserved better.