Stopped in to find sunglasses that fit my face, I'd been having a heck of a time getting petite…read moreones given I usually had worn children's frames for eyeglasses. The inside is a compact store, housing many frames for rx lenses as well as ready to be worn sunglasses. I was lucky enough to have the owner/shopkeeper, Randa, help me. She pulled tons and tons of frames for me to try. Ultimately I did find one and she offered to hold them for me for up to a week with one courtesy call. They were fully rimmed and I elsewhere found a pair and brand that worked better. Randa was super kind and helpful, what I especially appreciated is her down to earth vibe and attitude. It's conveniently located in downtown SM and parking can be tough, especially during peak hours. They bill themselves as 'reasonably priced,' and though I'm not sure if that's the case, the customer service I got here was outstanding and the selection was vast. I guess they do offer more reasonably priced ones compared to super expensive designer frames. We did have a bit of confusion and misunderstanding about my wanting only polarized sunglasses, and her showing me three frames, which upon her checking more closely, finding that they were not polarized. But I did appreciate her honesty and checking for me.

I highly recommend Just For Optical in downtown San Mateo. They carry a wide variety of styles and…read morebrands of glasses at reasonable prices. I have been a customer since 2019 and Randa, the owner, has helped me find glasses that I like and also fit me well. Randa is always patient while I make my selection and I never feel pressured into a purchase. She is also available on a drop-by basis for minor repairs (such as nose pads) or adjustments. Overall, great service!

I've been wearing glasses for nearly 8 years now and while I've always had frames that worked I had…read morenever truly loved the practice(s) I had tried out... until Ideal Eyes. This female-ran business really has it all--the staff is kind and knowledgeable, the place is clean and well decorated, and Dr. Surh is a master of her craft. Not only was she able to quickly get my prescription updated (and answer any and all questions about my eye health), she was equally great at helping me ease my way into contact lenses. Past optometrists have been reluctant to get me onto contacts because of my astigmatism, but Dr. Surh was flexible and gave me plenty of options (with follow-ups) until I found the perfect lenses. Overall, a great and painless place to keep your eye health in check. And while I haven't purchased frames from them directly I can attest to their wide and stylish selection. So happy to have found this gem!

I've been going here for years, and I want to lead with this: the doctor herself knows her stuff…read more If eye exams were the only thing that mattered, this would be a five-star review and I'd be done typing. But apparently my appointment needed more than a confirmed booking to survive -- it needed backup documentation, a notarized affidavit, and possibly a blood oath. Here's what happened: I booked my annual checkup over a month in advance and got a written confirmation for the date and time. Fast forward to this week, and I get an automated reminder to book an appointment -- for the one I already had. I let them know, and was told, with confidence, that no such appointment existed. So I did what any reasonable person does when accused of hallucinating their own calendar: I forwarded the confirmation email. Turns out I hadn't imagined it. My slot had quietly been given to someone else, and the original booking had apparently never made it onto the calendar, even though they literally said it was confirmed. Rather than asking what would work for me, the doctor herself jumped into the conversation and unilaterally picked a new date and time on my behalf. I explained it might not fit my schedule and asked, reasonably I thought, why my confirmed spot wasn't honored in the first place. That question got a polite apology and a change of subject -- twice. I had seen this lack of explanation once before - a year or two ago, I had ordered a pair of glasses which took much longer to be delivered than promised, but they never provided updates or explained what the problem was. At the time, it was frustrating but I didn't think much of it -- now I am realizing there seems to be a larger problem. To be fair, the doctor did eventually admit that, in terms of the appointment, a quick email search by her staff would've settled the whole thing on day one. Progress, I guess. Bottom line: if you go here, save your confirmation email like it's a winning lottery ticket. The medical care itself is genuinely good -- the left hand just doesn't always know what the right hand booked. And be aware that, if there are any problems, they will just try to gloss it over, without providing transparency or trying to make things truly right.

I just dropped in this morning at about 11:20 AM. Ray was able to get my Gucci sunglasses right on…read moremy face. I have been keeping my sunglasses in the drawer cause they would always fall off my face just being outside. Well, it's about to be summer and I'm gonna be out and about. Ray made sure I could shake my head and look down and dance without them falling off. Thank you, Ray for your care and easy quick easy fix on my sunglasses! They also have some cute shades in the store!

I thought I already wrote a review the first time I came years ago to get my son's glasses fixed…read morethat he can never take care of. Back then and today was the same quality service. Ray was able to fix them and save me from having to buy new frames. Not only does he have a welcoming personality and is very confident in his craftsmanship, most of all, he is inexpensive! Highly recommend!

I've been a patient at Focus Optometry for a few years, and I consistently have a great experience…read more The staff is welcoming, professional, and efficient. The office is clean, modern, and well-organized. The doctors take the time to explain each part of the exam and answer all of my questions. I never feel rushed, and I feel they care about their patients' eye health and experience. The front desk team is helpful with scheduling and helping me understand what my insurance covers. I also appreciate their input when I'm picking out frames! Overall, being a patient here has been a really great experience as someone who gets squeamish when it comes to all things medical, they always make me feel safe and looked after. If you're looking for a place that combines professionalism, kindness, and high-quality care, take this as your sign!

They charged me extra for a service I never received, and their attitude was consistently very…read moredismissive, rude and unreasonable. The quality of the glasses is poor (while it costs more than $300) -- it already has scratches when I received it (see attached photo), while I have not worn it at all. They made a pair of sunglasses in the wrong color. When I pointed it out, they flatly denied it and insisted the color was correct, effectively treating me as if I were color-blind rather than taking responsibility for their error. I end up have to take the mirror off the glass to receive the correct color. Despite this being entirely their fault, they refused to provide any refund or compensation and continued to respond with an extremely dismissive and unprofessional attitude. Don't come.

I came across this optometry from my insurance page and I'm really glad I did!…read more I usually go to big optometry (L*nscraft*rs) but that day they rejected me for being 12 minutes late to my eye exam appointment (their late policy is 10 minutes). Anywho I was scrambling to find another optometry because that was the only off day from my child that I had. Found this place and they happened to have an opening that day. This place is not big but they were so efficient!!! I walked in and before I even uttered a word they already greeted me and started the form process. Mind you it was my first time there but I already felt so welcomed. I was in an out of the eye exam literally within 20 minutes and extra 10 minutes for ordering and payment. THIRTY MINUTES and I'm out of the door! I really appreciate the swiftness and the friendliness. As long as I live in the Bay Area this will be my go to optometry from now on!!!

Good customer service and good selection of glasses and sunglasses. It was easy to get an…read moreappointment, even at the end of the year

As a petite adult, it was totally worth the trip across the bay for this store. At best, I usually…read morehave the choice of one or zero glasses that fit me. That's ruling out the glasses that have Barbie, hearts or smiley faces on them. At Solo Bambini, I had many stylish, sophisticated options here. Elizabeth and Laura are SUCH professionals. They made sure the glasses fit me and were honest when they didn't fit well or look good. On top of that, the store is sparkling clean. If you are a petite adult, this is where you need to come for your next pair of glasses. Thank you Elizabeth and Laura for your excellent customer service. I love my new glasses!

I was recommended to come here by my child's ophthalmologist as he needs glasses. I actually asked…read moreher what she would recommend if price wasn't an issue because we have used Warby Parker but they are not as durable for my five year old. I think glasses in general with or without insurance is a pricey buy but honestly if it's for my son's visual comfort, I'll pay up. We called and made an appointment with Laura in advance, actually the same day! Walking into the eye ware shop it feels posh and relaxing. The lighting is great, nothing harsh and doesn't feel sterile. Laura was really sweet with my son and we picked out such cute Lookinos, she is fully aware of flat top bifocals for kids. As far as opticians go, she is one of the best I have met. They have a plethora of kids eye wear options. We live in the south bay but came up to get the glasses, I think it's worth it. Go check them out, street metered parking. Hope you find a dream pair!

EDIT: update from 2 to 5 stars -- Alicia called me back and really helped me with my questions…read morestep-by-step. I was very impressed with the follow-up, patience, and helpfulness. Turns out they did have some samples in my prescription in stock! I'm glad they helped me out this time. S/o to the girls at the front desk! Generally I've had a solid experience when working with folks here (my file was transferred over from another office in the past) but just had an awkward phone call with one of the staff. I asked a few questions I was concerned about and got some answers, asked if they had my prescription in stock (which they didn't, which is fine), but after that it was followed up with awkward silences after asking if there are any options I could explore, to the point that I wasn't sure if they were still on the phone. I heard typing in the background so I wasn't sure if they were looking into it for me, but looking back I think he had mentally moved on from the conversation. I asked to see if someone else could help me -- but was met with "everyone else is busy". He asked for my info, and I asked "will I get a callback regardless or only if there's a solution", and the way he answered seemed like I probably wouldn't get a callback. Like some empathy or "we can't help you, but you can explore these options (samples, boxes or brands they do have in stock, etc)" to provide direction . Idk if Benjamin was just having a bad day, but I felt like a burden and an annoyance for asking questions and didn't really have the empathy nor the time to want to help me problem solve.

Came over as new patients about few years ago. Recently, my kids/adult (being more hands off and…read morelet them conduct their own visits. I found in both (separate days) instances , they had done a optic scan vs a pupil dilation (covered by insurance). One signed a consent, one did not. Both were not aware there was an extra charge. The 2nd time around, I decided to point it out, and they had no problem with not charging, but it is the principle and I want to be able to trust my doctor best interest in me (financially as well) vs making a quick dime on these sneaky charges. With the first visit/kid, I let it go). 2nd visit, I had to speak up... probably going to be looking for a new optometry place...

Dr. Wong is old school, but definitely knows what he is doing. When I got my computer and reading…read moreglasses and tested them out they were the perfect focus for my computer and phone. It was like my eyes took a breath and relaxed... Amazing feeling!

Extremely overpriced eyeglasses very small selection. But had to go there because they were on my…read moreinsurance. They were very rude. I left and went to a store several miles away for better selection and better pricing.