I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.

I found the Dr. to be competent and efficient. However, we all know the retinal scan is another…read morecash cow, and eye doctors are more than willing to use this cash cow because insurance companies don't keep up with inflation. I also understand that it's a mechanism eye doctors use to protect themselves from lawsuits. I come from a line of surgeons, and they find methods to curb malpractice lawsuits everyday. The staff could benefit with more training, be that service or technicals. Things are going to get worst for Texas businesses in general when transplants begin to saturate the the local market with skilled professionals, which has already begun. Very quickly, you can toss a penny and hit eye doctors with your eyes closed, no pun intended. More choices are always better.

The office staff and the Doctors were great. They saw me right away and took care of my eyes.read more

I'm new to the area and needed to find a new optometrist, and I'm glad I chose Eye Connection. The…read morelocation is very convenient, and they were able to book me in within the hour of when I contacted them. The staff were very welcoming, friendly, and helpful. They were transparent about the costs of services and products and they will take the time to work with you to find the most sensible option you are comfortable with. I left the appointment learning more about my eye health than I ever had with previous doctors. I would recommend Dr. Tran and his team if you are looking for high quality service.

Was looking for the meta Raybans that can answer the phone and take videos with …read more The staff was so helpful and knowledgeable even though did not have them in stock they can order for you . Small but nice selection of designer eyewear. Worth a look!

I came here after I read the reviews and I'm glad I chose this place. The staff was very friendly…read moreand helpful, and Dr. Velazquez answered all my questions and even has a good sense of humor. I highly recommend this place if you're looking for a new vision doctor.

Dr. Gee and the staff are awesome! Everyone there is very friendly and helpful. They really care…read moreabout their patients and customers and want to make sure that you have a great experience. They also have great selection of frames and the office is very clean and looks nice. I never write yelp reviews, but my experience here was just so much better than the previous place that I had been going to. It just shows how much they care and I really do appreciate it.

The doc was great and thorough checking my eyes. Staff were professional. Recommend this place.read more

Eye exam was O.K. Order for glasses not so great. Placed order on 11/14/2025 and didn't receive…read moreorder until 12/4/2025. Had to contact the store to learn my glasses were delayed. Then noticed that they had filed a claim for $900+ dollars for glasses that were paid for by credit card. This will make my insurance carrier happy I'll bet. Not the attention to detail I was looking for.

Overall this was one of the best experiences at the doctor's office. Great service! Doctor took…read moretime to explain everything! Staff was friendly.

As I'm getting older, the one thing I miss the most is my vision. I don't mind the gray hair and my…read moresore muscles as much. At first I noticed it was getting hard to read small print. And now I'm in prescription glasses. The only good thing about this journey and my aging eyes, is Dr. Richey! I've been his patient for about 11 years. All three of my daughters use glasses and have since they were in elementary school. I would trust no one else to care for my daughters' vision and their precious eyes but Dr. Richey! He is thorough and answers all my questions with patience and kindness. His staff makes me feel so welcome! They are always smiling! I love the selection of frames! There are all the popular brands as well as some boutique ones! His knowledge about diseases and conditions of the eye is vast. The technology that he uses to evaluate my vision is very impressive! It is obvious that he employs cutting edge technology to examine my eyes and evaluate my vision, detailing his findings. His office is BEAUTIFUL! He just moved to a new location and I just love it! I could go on and on...and possibly have. Go see Dr. Richey...you'll be glad you did!

Best eye doctor around! Dr.Richey goes above and beyond for all of his patients! He is the doctor…read morefor all seven of my children, and at a young age, discovered two of them had amplyopia! One time I had a horrible eye infection due to my contacts and I called his emergency line and he Contacted me immediately on a Saturday and offered to meet me at his office! He is incredible!

Dr. Huynh is an excellent doctor. She's very knowledgeable,…read morethorough and takes time to answer any questions. Her staff was very helpful.

I brought my daughter in for a scheduled eye exam and unfortunately had a very disappointing…read moreexperience. My daughter has developmental limitations and is unable to read, write, or count. During our visit, I was told she could not be seen because of this. When I asked for clarification, I was told there are "places for those people." That response was both unprofessional and disheartening. I understand that not every office has the same level of training or experience, but there is a clear difference between appropriately referring a patient and how that message is communicated. No attempt was made to explore alternative testing methods or accommodations. After sharing my experience publicly, the office responded stating they did not have the training to examine my daughter and chose not to proceed because they would not "do a good job." Families deserve to be treated with respect, even when a provider may not be the right fit. I hope this feedback encourages more awareness and better communication in the future.

Ever since my go to eye doctor moved out of Pearland, I've been on a search for a new optometrist…read more My search has been going on for years. CustomEyes Pearland was highly rated so I decided to give them a try. Scheduling was pretty easy. I went online and requested an appointment and was called back in a fair amount of time to finish. Their office is located right off 288 and Broadway, easy to get to and has plenty of parking. I arrived early as requested and there was still a bit of a wait even after my appointment. We started off with all the usual tests prior to seeing the doctor. Times have changed when it comes to yearly exams. There is alot of new tests they recommend which also comes with more out of pocket expenses. I found the front desk and others to be straight business without the service with a smile. It's not a must, but it does make you feel a little more welcome. I saw Dr. May on my visit and she was a pleasure to see. Super friendly and very knowledgeable. She ordered a few trials for my contacts and sent my on my way. After that is where I felt service went downhill. I have high astigmatism and I knew there would be a wait, but it was almost 3 weeks without a call from the office. I called once and they said they would get back to me and they didn't. The next time I called about a week later, they said one of the two trials were there and waiting to be picked up. How was I supposed to know that without a call. The same thing happened with my second trial. I just found it odd that I had to reach out every time. Needless to say, though I liked the doctor I saw, the overall customer service left alot to be desired. I didn't even end up using my yearly benefits here. I'm glad many people have liked the service here, but I will keep searching.

Updating my experience. A few weeks ago, I had an appointment for an eye exam which went very well…read more The front staff took time to walk me through the entire process and helped me pick out my glasses. However, I went back a few days ago since my vision did not seem quite right with my new progressive glasses, my very first pair of glasses ever. After explaining several times that something wasn't right, I kept getting push back and was told that I simply need to get used to wearing my glasses. Finally, they told me I could take new measurements, after going back and forth. We took the new measurements and it turns out, adjustments to the measurements and the prescription needed to be made. I should not have had to press the staff like that to make sure my measurements and prescriptions were correct.

They do not acknowledge you when come in. When I received my glasses, they didn't provide a case…read morefor the glasses. I had to ask is there a case and they provided a random "bebe" case with no cloth. I received my glasses in a poor state. It was dirty!! I will NEVER come here again.

We ordered glasses 6 months ago but the office ordered the wrong style & wrong size. When the…read moreglasses finally arrived, they couldn't find the case or safety strap. Very poor service. save yourself the headache

I had a very disappointing experience with Memorial Eye Center - Missouri City. I scheduled an…read moreappointment for my son on 05/26/2026 using the scheduling system directly on Memorial Eye Center's website. Unfortunately, after arriving about 10 minutes late, the staff spent another 15 minutes trying to locate the appointment because it had apparently been entered under my name instead of my son's. Regardless, the appointment was still made through their own system. After finally finding it, I was told they were "fully booked" and could not see my son. I specifically took my son out of school for this appointment, and the situation could have been handled much more professionally and respectfully. Instead, the staff came across as rude, dismissive, and inconsiderate of our time and effort. Customer service seems to be lacking more and more these days. Mistakes happen, but how staff treat people matters. A little understanding, communication, and willingness to help would have gone a long way. Very frustrating experience overall.

I visited Memorial Eye Center on Monday 10/7/2024 for a contact Lens exam, I waited for nearly 2…read morehours to be seen by Dr Simon Yeung, after all the waiting, I was told that they could not perform an eye exam, because I had several health issues, I was referred to see a eye specialist, it took 2 hours to tell me that they could not do an eye exam on me, I am totally dissatisfied with the service I received at this location, I was also advised to consult a specialist and then return to this location, !!! If I need to see an eye specialist then why would I want to return to this place, ??? It just doesn't make sense what the Dr @ this Memorial Eye Center did, I would NOT recommend this place to anyone,in need of eye care, stay away and avoid the frustration that I experienced, !!!!!