It was my first time at Smoky Hill Eye Care. I needed to find a new optometrist since my previous…read moreone retired. Based on a recommendation from my bestie, Smoky Hill Eye Care was highly recommended. Getting an appointment was easy. (Bonus: They have appointments on Saturdays.) Office staff are very professional, and the testing done is thorough. They are upfront with communication about the costs of procedures and bill insurance appropriately. Dr. Puzzo was friendly and got my new prescription updated with ease. The only thing that took a little more time than I would have liked was the online questionnaire I had to complete before my appointment. There was no way to mark some questions with multiple answers, so you had to answer a question multiple times to have more than one answer. (In my case, it was because I have multiple allergies.)

Have been going here for five years and really like the doctors and staff here…read more Doctors are very knowledgeable and so very, very helpful and kind. My eyes have never felt better to be honest. The staff know how to order a year supply of lenses- always with a rebate code through the lens company and always get you the best deal when dealing with insurance. Whether you get Dr.Jones or Dr. Puzzo- I've seen both- your eyes are in great hands lol.

Unprofessional and unresponsive. I called initially to book an appointment with their FOVDR…read morespecialist and was told a technician would have to call me back. When I hadn't heard anything by the end of the day, I called back to follow up, only to be given the exact same response. Two days later, I still haven't received a call. They are gatekeeping care and ignoring follow-ups. If you have a specific vision need, don't waste your time waiting on them. I've already moved on and booked an appointment with a different specialist who was actually able to help me.

For the past 14 months, I have been under the care of Dr. Jennifer Redmond, (optometrist), Denise…read moreGibson (vision therapist) and Dr. Jeri Schneebeck (optometrist) at Highline Vision Center in Aurora, CO. My vision issues (strabismus and cyclotorsion causing double vision) were the result of a severe accident which resulted in a traumatic brain injury. I cannot give enough wonderful praises to these three incredible professionals for helping me get my life back. Both Dr. Schneebeck and Dr. Redmond have spent so much time to accurately assess my initial diagnosis and explain the injury to me. I have had regular progress checks which have resulted in new recommendations to continue my progress. Because Ms. Gibson is so knowledgeable, she has been a master at listening to me explain what has been occurring with my vision each week and providing exercises to help me return to my normal life. I so recommend this practice and the professionals who work here!

Friendly staff and very knowledgable and helpful. We've been going here since we moved to…read moreCentennial and always feel taken care of.

Congratulations! You got my business once, I won't be back and I'll be sure to tell my friends &…read moreanyone in need of your services to avoid you like the plague. I selected this business because it was close to home. For my next optometrist I'd happily drive 100 miles for a better experience than I got here. Having never needed glasses before, I booked the appointment with the intention of getting a fashionable pair of frames for work since I'm spending more time than ever on Zoom meetings, and black frame glasses seem to be all the rage these days. Figured might as well get a check up while I'm there since I hadn't seen an eye doc in years. Pretty straight forward, easy sale, and a great opportunity to earn a client for repeat business in my mind... yet in hindsight, can't believe I had the audacity! Arrived on time for early morning appointment, some light paperwork and brought to the back room. After a few minutes looking into some ill explained devices with the assistant, I met Dr. Anderson and was moved to the exam room. I was candid with him in a personable sort of way expressing, "I'm here for fashion", "don't feel I need glasses", hadn't been to many eye doctors over the years because I'm pretty skeptical about the whole eye exam process being "subjective". I feel like, upon learning this, a good doctor would have responded with some sensitivity, maybe an anecdote, some education, or AT LEAST some further questioning... Dr. Anderson responded with a cold, plain-looking gaze, and instructions to "sit here, hold this over your eye, and read the smallest line you can clearly see." Felt like he skipped all the foreplay and took me straight to the "bent-over at the barrel position." With zero regard what-so-ever for my input on what actually brought me in today. I read the bottom line, correctly have you, with my right eye. Time to switch... Well my left eye has just been covered with this black paddle and you know what happens when you open your eye after having a something pressed to it for 2-5 minutes in a dark room. It takes time to adjust. I tell him, "give me a sec, my eyes are adjusting sometimes they take a sec to focus".. thinking he'd understand. I'm sorry I did, because he didn't miss a beat when he repeated it back me later in an effort to convince me I need a prescription. We press on with the exam, the entire time with no consideration to communicate to me what's going on aside from, "what's better A or B", "A or B", as if I'm supposed to just trust this impersonal stranger's subjective judgement of MY EYES because he wore a lab coat and asked double-binded questions. Like honestly Doc, really wouldn't have killed you to say, "this one has no prescription, this one does", this is a level one prescription, this is a level 2". The entire time, I felt like he was trying to trick me into a prescription I didn't need or want. At the end of this extremely scientific exam, it was time for the glaucoma test. "Here, these eye drops won't dilate your eyes so don't worry." No explanation of what they were or why they were needed. Nope, I just let this random dude in a lab coat put an unknown substance in my face then subsequently take a tiny telescope and position it a centimeter from my retina. "Eyes open and look forward" was about the extent of his summary regarding this procedure. Time for the verdict: "Well your right eye is good, but you have farsightedness in your left eye.", Dr. Anderson says objectively, with no consideration for any of my input or the overall subjective-ness of the everything so far. He did hand me a tissue to clean the yellow drops from my eyes, so I guess, "Thanks for grabbing me a towel when you were through on the barrel, doc!" I explain again, "I don't feel I have vision problems and I'm cautious about getting prescription lenses I don't need because I don't want my eyes to get dependent." "That's a myth." he coldly offered up "and they'll help you with that and I quote, sometimes my eyes take a moment to focus issue." I was dumbfounded. Like for one, I get that it might be a myth, but as prevalent a myth as that is, as an optometrist that's the best explanation you got?! For as frequent as I imagine that come up, you've decided the best way to handle that statement is to write it off as mere myth with no follow up?! For two, do you even care to understand that my eyes don't normally take time to focus, that's circumstantial to everything we just did?! I ask him, "Is it possible I just get two pair, one with the script and one without, this way I can try both and see what I like best?" Reasonable question in my mind, but met with "Oh I don't handle that, take this and talk to them out front." Dude up front was no better. Told me to just buy them online if I don't want a prescription and seemed offended I even suggested the idea. "F' me right for supporting local business in a pandemic." I could go on... but I'm out of room and frankly, they aren't worth it.

I used to love it here... but it's gone down hill the past couple of years. This year was the final…read morestraw. I went in to order contacts. They took my money and didn't order them for another five days. Even after a follow up email, they lied and said they were ordered the day I paid for them. I was also double charged because they "supposedly" deleted my payment. Then they can't delete the payment and have to get me a check issued. What?? No follow up with anything. Brenda is the only person in that place that is truly great.

BEWARE!!!! no stars!…read more Be cautious For companies like this one that have no integrity! The clinic is trying to trick you into paying an extra $20 for a retinal scan that is already covered by your insurance. The scan is covered 100%, and they are charging $59 instead of the actual $39.

I've been coming here since I was a kid, never had an upsetting experience,everyone is always a…read moregreat help, except for Lauren. I came in to pick up contacts, I had questions about my insurance, for some reason it was an inconvenience for Lauren because she was "doing her homework" and ask me why she was doing it? I simply replied because I need the information. Had an attitude, gizzale told her to get back to her homework and helped me in seconds. I get it, but homework either needs to be done @ home if you can't help a paying customer.if a customer needs something it should not be an inconvenience. Please do better Lauren.

I have been coming to this opthalmology office since the mid-1970's with eye exams and consultation…read morefrom Dr Randolph Fincher. His practice has expanded to include an office in Centennial and has added additional physicians. My current doctor is Weston Sherwood (not yet on business card) since he just graduated last year. Over the years the office staff has changed but the service and care is top notch. They have all the current diagnostic machines. They accept all standard insurance plans including VSP. Their in house lab and eyeglass retail space have been served by Julie & Kyle as long as I can remember. They continue a standing policy that you can get your eyeglasses adjusted for free Mon-Fri and Sat till 1pm. They continue to hand out free microfiber cleaning cloths and alcohol cleaning sprays. Free parking around building with handicap ramps. Nice seating area.

Nope. Not the one. When I called to make sure my appointment was covered - I was given the okay…read more Clarified with them what was covered and what was not. When I went to pay they charged me for what they said was covered. I was beyond frustrated. Disgusted really. Extremely mad. I would never have made the appointment there. They charged me for something I have never been charged for before at my last doctors. They even denied the conversation - something I couldn't have made up because I wouldn't have even known the options without that said conversation. The lady claimed she would have never said that. Maybe not - but it was her trainee whom I made the appointment with. They refused to wave said charges. Poor customer service, poor communication, ovecharging, The devil is at work here.

The entire medical team is top notch every time I visit. Austin is always very friendly and…read moreprofessional getting me checked in and doing the initial eye testing. I visited the office because I had an eye infection. Dr. Persson listened so attentively, his demeanor always makes me feel so comfortable. He explained the diagnosis clearly to me, I was feeling better by the next day. Your knowledge, empathy and clear communication makes a huge difference!

I found this office through my insurance to remove a small cyst from my tear duct. While scheduling…read morewas easy and the facility is nice, the actual experience felt optimized for their profit rather than my care. I feel like they completely lost sight of the main reason for my visit. The Issues: Lack of Consent for Testing Before seeing the doctor, a tech administered pressure and glaucoma tests without my prior knowledge or consent. When I expressed nervousness, the tech brushed it off without explaining anything about the test or why it was necessary. Even though my insurance covered it, billing for unauthorized tests is a major red flag. Distractions & Upselling When I finally saw Dr. Burrell, she confirmed the cyst but immediately shifted focus to an "overpopulation of eye mites." I was instructed to buy two OTC OCuSOFT products at the front desk for $60 (which I later found on Amazon for $40). As for my actual cyst? She told me to use a hot compress on it for a month to see if it reabsorbs into my body and to schedule a follow-up. Padding Appointments During the intake, the tech asked about dry eyes. I casually mentioned they only get dry when I smoke marijuana, but they formally added "dry eyes" to my medical chart. The Runaround A month later, the hot compresses had done absolutely nothing. I called to ensure my upcoming second appointment would be the actual cyst removal. Instead, the tech told me the doctor wanted to use that visit to follow up on the "dry eyes" and eye mites, and just "assess" the cyst again before scheduling the removal. It shouldn't take three separate appointments (and three co-pays) to remove a minor cyst. After failing to reach an agreement for cyst removal to be done on my next visit, I canceled my appointment and decided I'll just find another Dr. If you want a provider who respects your time, your consent, and your wallet, I would look elsewhere. I felt "squeezed" for profit every step of the way.

I went there and saw Dr Eric Van Meter. He rushed through the exam Way too fast for me to properly…read moresee. When I told him the only vision issues I have is the common headlights glare during night vision. He then began heavily pushing surgeries... for cataract and cornea replacement!!!!!! Realy unorthodox and scary. Then they wanted me to pay over $500 out of pocket for glasses and they charged me $65 for the exam-- All of this even though they accept my insurance.

The lost art of service and professionalism is alive and well at International Optique. I went in…read moretoday to look at frames for my new prescription. Bev assisted me from start to finish; she has a wonderful eye for styling for your individual face shape and personal preferences. There was no pushiness or sales pressure, just genuine, skillful suggestions and education about the different features available. There are many brands and styles to choose from. I purchased two prescription glasses with Tom Ford frames. They are not inexpensive and I could have shopped around for lower prices but my experience with Bev far outweighed saving a few bucks, and I enjoyed being able to support a local small business.

I've gotten 2 pairs of glasses from here. The experience with Bev has been the best! I walk in,…read moregive her my script, she walks around the store and selects frames for me to try on. She and a dear friend of mine decide for me! I'm out in 40 minutes and confident in my selection, and the experience is fun and supportive! Will always come here when I'm looking!