The doctor is great but my exam was interrupted multiple times by staff attending to other customers (I actually had to remind them it was my turn), place is a mess and my prescription was filled out incorrectly for what I needed and trying to get the 2 second change was so difficult, it was also missing needed information which they originally said (with exasperation) they did not have but then sent to he next day without apology. There are too many options to settle for places that don't appreciate the business. read more

If you're looking for a masterclass in rudeness, congratulations -- you've found it. Eye to Eye Vision Center on the UES truly excels at one thing: making patients feel unwelcome, dismissed, and talked down to. I had a doctor's appointment, yet was informed-- with the grace of a brick -- that I'd be seeing a technician instead. No explanation, no apology, just pure attitude. And then there's Maria -- the pinnacle of condescension. If the goal was to show me how unprofessional and unpleasant one person can be in under five minutes, she deserves an award. Absolutely astonishing behavior for someone in a customer-facing job. If you enjoy being treated like a burden and spoken to as if you wandered in by mistake, this is your spot. Otherwise, do yourself a favor and run. read more

11/18 Update: still no glasses 11/10: I picked this eye doctor because they were in my insurance network and thought it would make things easier. Weeks later, I'm still waiting for my glasses with no updates unless I call. My insurance covered $250 for the frames, and I paid $150 out of pocket, so they received $400 total for basic glasses that haven't arrived. Meanwhile, my Warby Parker pair with the same prescription and add-ons cost $145 total and arrived in a week. As others have shared in their reviews, I'd describe this office as disorganized and generally not respectful of people's time. That may reflect how things are managed overall, not necessarily the individuals themselves, but the fact that they admit they can't email customers updates in 2025 is both bizarre and inefficient. A simple weekly email or text update system would go a long way in improving customer experience, but they don't seem interested in that. read more

Great service. My frames (purchased elsewhere) broke the day before Thanksgiving. Maria was the service tech who offerred to help and she found two frames that would fit my existing good progressive lenses. I wish I lived in New York because this is the place I would go. read more

I have to agree with the recent reviews. The eye doctor is definitely good. He's very nice, he takes his time with you, he explains everything, he is understanding and clear. Would recommend him. The women in the back who deal with the contact lenses are also very nice and easy to deal with. But the front area is a mixed bag. Some of them up there are very nice and respectful and helpful. But a couple others are irritable, fake sweet (calling you "honey" and "sweetie"), and are quite pushy and manipulative when it comes to buying frames. Those people will immediately show you the most expensive ones, assuming that everyone wants to drop $700 or $800 on the frames alone (before the price of the lenses and all else are added). They do a lot of fast talking with the numbers and they tell you everything you put on your face looks absolutely fantastic. And if you want something less expensive, they will look irritated. They won't even show you a range of prices unless you push for that. And there was a feature on the frames I got that was unusual and it was not pointed out to me, which it should have been as a courtesy because it was not obvious and would have changed my decision to buy it. Again, this is not all of the employees in front, but one or two in particular and the other ones seem fine. Bottom line: Come here for your eye exam and contact lenses, and if you want to purchase glasses, they do have a wide range of decent frames. But don't be afraid to be assertive if certain salespeople try to push you to buy outside of your budget. read more

The man at the front is unbelievably rude. He absolutely must be fired. I have never entered a business where I have been treated this way. I can't even begin to explain how much of a rude person he is. I went in for a simple annual eye check and was met with lies and deceit. I found all the workers there to be exhibiting micro aggressions to me as I am a single, older man. I also saw him sleeping in the back instead of assisting customers. This place is so disorganized and you should expect to wait at least 1.5 hours to be seen. DO!! NOT!!! GO!!! HERE!! -- Dr. McGee, PhD of Food Science read more

I've been going there 15 years. Two women named Maria and Shana are excellent at adjusting my glasses

I've been here twice and both times was a bad experience. I found the reception to be unorganized and not friendly when you walk in. we had an appt and they could not find it until I insisted we indeed DID have one. We then waited 65 min and walked out. We are switching out of this place. read more

I would just like to say that the service here was top tier. I was greeted by Damian as I walked in. Damian check me in right away for my 12:30pm appt. I saw Dr. Ruvio and I was very pleased with his thoroughness with my eyes so that I could get a prescription for new glasses. Dr. Ruvio was excellent. The young lady named Georgia was very kind,helpful and patient with me in selecting a pair of glasses.The final process was done with Damian who did my measurements for my very beautiful glasses which both Damian and Georgia agreed that the glasses fit me beautifully. I recommend Eye to Eye Vision-86th to everyone read more

Terrible rude service with Maria being the worst. I recently went in for an appointment and was treated terribly by her; just rude, unwelcoming, dismissive, and disrespectful service. Dr. Ruvio and Iris are great but that's it. There are better places to go. read more

Dr Ruvio has been my eye doctor for twenty years now and I cannot recommend this place highly. I am still tickled pink that every time I walk out it's Technicolor time every time I walk out with a new prescription. Iris, a delightful gem, has been there for 20 years. Nakita his newest addition is delightful and picked out the perfect frames for me! I have been coming here for so long that I feel like family read more

Eye To Eye Vision Centers - Eyewear & Opticians Near Me - New York, New York

First, let me say that the doctor is great. Friendly, thorough exam. Answered all of my questions. Very happy with prescription both for eyeglasses and contacts. Second, do not buy the glasses or contacts here. As the other reviewers mentioned, the upselling is aggressive and uncomfortable. I saw a frame I liked and asked if it was available in a different color. The salesperson actually said no, and would not back off until I pulled the frame up on my phone and showed her that it came in several different colors, including one I preferred. She clearly just wanted to sell me what she had in stock, and I had to convince her to order the color I wanted. Next problem, the lenses. I ordered progressives and it took weeks for them to come in. Then I was told the lenses had to be cut to fit the frames. More time elapses. Long story short, I had my new glasses about two months later. Contacts were similarly delayed. When I needed to get the glasses adjusted, the same salesperson was super put out. I spent well over $1,000, and expect professional customer service. Next time, I will be going down the street to another store. read more

I had a terrible experience at Eye to Eye where they told me they were ordering new frames for me and then tried to do a bait and switch and send me home with old scratched frames from the display case, instead of the new frames I had paid for. In addition, the measurements were wrong and I couldn't see with the prescription. Dr. Ruvio - who runs this entire shady operation - apologized and made sure I received new frames and corrected the prescription. He told me to come back anytime and they would take care of me. Fast forward more than a year and I made an appointment today for an eye exam and planned to purchase new frames and lenses. I arrived early at 11:20am for my scheduled 11:30am appointment. At 11:40am I asked how much longer it would be because I had another appointment and I was told 15 minutes. 15 minutes came and went and finally after waiting 45 minutes I had to leave. But not before they tried to get me to stay offering a phony discount. Every time I go to this place I have a problem. I was a fool for giving Eye to Eye a second chance. Don't make the same mistake I made. They treat customers poorly and clearly do not value your business. STAY AWAY! read more

A friend of mine referred me here to have some eyeglasses adjusted. I had never been here before and the glasses I needed adjusted were from an optician in NYC that closed without notice. I walked right in this morning and was helped right away. The staff were so friendly and the technician adjusted my glasses on the spot. He was great!! Thank you. read more

Very poor front desk customer service. Office is completely unorganized. The doctor's are very nice and helpful, especially dr. Ruvio. The front line staff, for the exception of Iris, are awful. They are either rude or incompetent. They have zero respect for your time, every time I go there have to wait over 30 minutes; last time I waited an hour and 15 mins, and nobody apologized nor informed about the cause of the delay. Avoid this place! read more

I love this place I've been coming here since I was a little kid with my siblings and parents to now coming here myself with a family of my own to either just visit because I'm in the neighborhood or to buy glasses/get my glasses adjusted. Hal and Mercedes are amazing I love them so much that I consider them family. They are very kindhearted hard working people my whole heart goes out to them I want to post a pic of Hal with my previous glasses on lol but out of courtesy, I'll keep it safe in my gallery -Martin Family read more

Very poor front desk customer service. Office is completely unorganized. I came here last month for my eye glasses and contact appointment for updated prescription. They gave me an old glasses prescription instead of the new one from my appointment. I came back to the office to get the correct updated prescription and they told me the doctor had never input into the computer. Instead of receiving an apology or letting me know they would take care of it , the blonde woman at the front desk gave me an attitude the entire time. I waited for multiple appointments before they could have the correct prescription printed. If the office had shown any compassion or customer service I wouldn't have been as frustrated. I won't be returning to this office. read more

Awful, from customer service on the phone to customer service in person , how are they in business?!? Needed a prescription for contacts, called them to ask if I need an appointment to get eye exam, they said yes hood 1 minute. 5 minutes, 10 minutres on hhold, maybe they're busy, I decide to go in person, I get there , hard to tell who works there, several people just sitting around, seems like only 1 person helping and she is with someone, I ask a person behind desk if it's possible to see the eye doctor, she says yes but it may be 30-45 minute wait, I say ok and she says "give me a minute". She goes off and forgets about me, starts doing something else and doesn't care. There are others that start asking customers walking in if they need help but nothing of the people that have been waiting for at least half hour. What a horribly managed place, every eyeglass business I've been to has been "in and out" , I got up and left after 40 minutes of ZERO customer service, never again. read more

Going to the DMV is bad enough, but honestly, the stock "it's like the DMV" line doesn't really match up to reality. Truth is, the real DMV has actually modernized and is pretty swift and quick. If you DO want, however, the 1970s DMV experience, come here for your DMV vision test. I did, and after a half hour, had about enough and cabbed it over to other optician. Miserable, overcrowded, and proudly defiant of sound queuing and organization: that's what this place is! read more

Dr. Ruvio is friendly and did a thorough exam that revealed a concerning finding. I was referred to a specialist who saw me the next day. I was greeted upon arrival and seen within minutes. A staff member helped me find frames covered by my insurance -- I even found one I liked! read more

Making appointments online is confusing. You never get a confirmation email,, so you have to call up and confirm your appointment. Somehow they are always running behind on appointments and the weekend is like a zoo in here. It was less like a zoo when I went here on a rainy Saturday, probably because no one wanted to leave their house. The eye doctor that completes the exam is very nice and takes time to speak with you to know your options and what's going on with your prescription. The older man with glasses and grey hair who helps you pick out glasses is friendly and knowledgeable. He does try to upsell you, but not in an annoying way. He is pleasant when you speak with him. The older woman with glasses can seem a little frazzled but she goes try to help you. She just always seems to be running around. The middle aged woman with long red/blonde hair is snarky and curt. She tried to upsell me on expensive frames and I politely told her I just wanted to see frames within my insurance allowance. Once she knew she couldn't sell me $500 frames, her entire attitude changed to sour. She checked me out without speaking a word to me other than to confirm my payment method and kept slamming down papers and pens while she was doing it. Then she started whispering to another employee while I was standing right there. Whispering in front of customers is rude and inconsiderate, I don't care if you aren't even speaking about me. It just looks bad. When she was done checking me out, she tossed my receipt on the counter and then proceeded to sit in a chair texting on her phone. She should brush up on customer service skills. A decent place for an eye exam overall, and they have a nice selection of frames. Just don't get sucked into spending more than you want. read more

very terrible customer service. The front desk attendant whom attended to me over the phone was very rude, as if it's my fault he is having a bad day. read more

I have been coming here for over 4 years, and Dr Ruvio does a great job. Will continue to come here

I came here originally because of their great selection of kids' sized glasses. I'm so impressed with how helpful the office and doctor are. They helped us figure out tricky insurance issues, and were so helpful when we needed a glasses order rushed. I find it very easy to get an appointment, and I find the entire experience pleasant. I highly recommend. read more

the front desk staff are incredibly rude and are not prioritizing customer needs. I went to get an updated contact and glasses prescription and they printed me old glasses prescription instead of the new one. I went back to get my updated prescription and was given an attitude by the front desk as well as waiting multiple appointments before they could print the correct prescription I should have received in the first place. I will not be coming back here read more

I had an issue with a contact lens that I could not remove from my eye. Dr Ruvio, saw me without an appointment, and removed it, provided advice and drops to relieve the pain. I think there are no one better. read more

In 45 years on this planet I have never felt compelled to write a review until I went to this place and was treated so rudely. The woman think her name is maria acted so bothered by the fact that I wanted to try on more than one pair of $230 sunglasses. I honestly thought maybe she thought I was going to Rob the store and that's why she treated me like this (she kept glaring at her co-worker like get this guy outta here) or maybe she is just a nasty person. Unfortunately I gave her my business because I was in a jam as I was going on vacation that day. NEVER AGAIN. read more

I found Dr. Ruvio very nice and informative. I made my appointment over the phone with little problems. Arrived on time was seen within 10 minutes That actually was the best prepared office visit I've had with this insurance read more

I have been going there for years. Dan is a terrific guy. I would not go to any other eyeglass place ever. Thank you, Bob.

Eye to Eye is awesome! Hal is wonderful and the entire staff is wonderful. I highly recommend them to anyone that has a vision problem.

I'd give this place a 3.5 if I could, and for reference, I'll split the rating: 4+ for the eye exams itself-the doctor's there have always been skilled, nice, and accommodating. They take my insurance and we're super convenient to where I used to live and have weekend hours which really helped. For the people at the front counter and those helping you find frames, that's another story. I think the frames are overpriced for starters, and every time I'm there and I ask to see a frame or try one on, it always feels like I'm trying their patience. Which if you think of it, and you were buying anything else for $150 to $350 at any retail store, you'd want to look around, try it on... that pressure and feeling like I was an imposition (and of course the cost and the selection), was what made me go to Warby Parker for the glasses. Head here for the exams, but otherwise I think you have better options for any lens/frame (unless you're completely not worried about cost). read more

I have been a long-time customer at the location for eye glasses and contact lenses. I don't leave reviews, but this experience must be shared. I had an appointment with Dr. Cooper on May 25, 2023, and I was to receive a new trail of contact lens that he customized for me to try out. As per Iris, I would receive the try outs in 5 to 10 business days from the appointment date then i would be able to place the 6 months order and have it in time for my vacation at the end of June. Over 3 weeks pass, and i call as a reminder. I spoke to Iris. Iris said the tryouts were not ordered, and the prescribed contact lens isn't carried in the stores. This delay has caused an inconvenience to my travel plans. This is irresponsible and unprofessional. I mentioned to Iris that i would stop by on Tuesday, and Iris responded okay see you on Tuesday." Today, I arrived at the place at 5:50pm. l waited in line as soon as i arrived. Only one person was ahead of me. A Caucasian male arrives and skips me in line. JUANA greets him and does not greet me. JUANA discriminated against me the moment i arrived at the store. I am standing in front of her, and she made eye contact with me a few times while i waited in line. JUANA finishes with a customer and then walks away to avoid me. Then, JUANA returns after 2 minutes and assists me. I explained the situation with Iris, how i came by to pick up the lens, and the lack of inconveniences it has caused me for my vacation. As i explained, JUANA caught an attitude and then proceeded with more attitude as she asked questions. JUANA continued to interrupt me as i answered her questions. JUANA raised her voice at me in front of other customers and workers, then proceeded to walk away, as i was speaking to her. How is this type of behavior tolerated? I kept my professional composure the entire time. JUANA was frustrated from the very beginning of when i walked into the store because it was the end of her shift. I was the last customer for her to assist. JUANA grabbed her belongings and walked out of the store. JUANA didn't finish the transaction with me. Then JUANA came back inside to speak to the manager for a brief moment. How professional to leave a customer unattended? JUANA is the worst customer representative at this place. This place has really nice people. JUANA should not work at this place if she is going to interact with customers in that manner. No one should encounter disgruntal, disrespectful, unprofessional, and discrimination. My insurance doesn't cover much other than the exam. After today, I will no longer return to this store, especially when i am paying out of pocket for services and products. If you visit this store, proceed with caution. read more

I have no idea whether the doctor is good or bad, since I never got to see him. I made an appointment online, and the web site said I would get a confirmation email. It never arrived. On the day of the appointment I called at noon to confirm the 1:30 appointment. When I explained that I had not received a confirmation email, I was told that was because the slot was unavailable... Before they even asked who I was. So it is clear that failing to confirm appointments is standard operating procedure. At noon I made an appointment for 2:30. I arrived at 2:15 and was told the doctor was running 30 minutes behind. After waiting an hour, I asked how long and was told a half an hour. I told them to skip it and left. read more

Doctor completely overbooks himself. Waited 1.5 hours for an appointment, that I made weeks in advance.

I was so surprised to see negative reviews on this place! I've never had a better experience with an optometrist or glasses place- they make every effort to help me out. The doctor is old school, as in does a full exam, actually listens, and explains. The staff has been there forever and is a bit grumpy (but certainly not by NY standards!). I've had eye issues (scratched my eye) and they made every effort to get me in same day-maybe that's why you all had to wait? In any case, I love them so much that even four years after leaving NY I've kept them as my optometrist...I'd rather fly back to see a good doctor than to deal with someone who doesn't know what they're doing. read more

Still bad. There are better and friendlier optometrist in the area. The front counter staff are rude, dismissive, and disorganized. You are better walking to Warby Parker and dealing with the out-of-network inconvenience instead of wasting your time here. read more

I have been coming here for 20 years and must give them my highest recommendation. The prices are competitive, but the service is spectacular! I think Dr. Ruvio and his staff are amazing. Thanks to him, my eyesight has actually improved over the years. I think they are one of the hidden gems of the Upper East Side and look forward to every visit. From eyeglasses, to sunglasses, to contacts, and even exams, they have everything you need to fulfill your needs. Special shoutout to my girl Iris, in the contacts department. They will have you seeing better in no time! read more

My first visit was today and YES I will be back. The staff helped me choose a frame and explained right away what my insurance would cover and what cost would be. That took so much stress out of my visit. I did had to wait about 45 minutes to have my exam- but I read in reviews that sometimes they get backed up- so was ready to wait. And it was well worth the wait. I felt at ease with the doctor and he answered my questions and explained everything! I hadn't had my eyes checked in over 10 years so was both anxious and embarrassed. I will be going back again for my next visit and look forward to picking up my glasses next week. read more

Between Dr Rubio - who does the exams and Hal Heller - who manages the shop, they have a great team going. The last time I was there I told Dr Rubio that I thought my reading lenses needed upgrading. He checked my eyes - whole exam, and then proceeded to get a pair of pliers and tighten the nose guards. He explained that the reason I was squinting was because they were loose and were sliding down my nose. He was right ! The EXCELLENT part about this is that he didn't charge me a dime ! Honesty and ethics really does pay back, especially in good word-of-mouth advertising. Today I went again and spoke to Mr Heller and explained that the frame on my glasses had cracked and so I'd need a new frame. I also gave him another pair of frames to have the lenses updated to my new prescription using these wonderful Kodak lenses which don't scratch. He suggested I have the first pair soldered and would charge $50 for that, and for the replacement lenses he charged me $300. Perfect !! A pleasure to work with them ! read more

I am writing a review while still sitting in their waiting room because I am THAT peeved. My appointment was at 3:30, I have been sitting here for almost 2 hours. The optometrist took a man whose appointment was an hour AFTER mine ahead of me. When I protested, they told me, "He just picked up the wrong paper". No apology, no nothing. This is the last time I return here. read more