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    Jennifer Tsai, OD

    4.8 (24 reviews)
    Open 10:00 am - 6:00 pm
    Updated over 3 months ago

    Services - Jennifer Tsai, OD

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    2 More Services

    Laser vision correction

    Retinal imaging

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    Ask the Community - Jennifer Tsai, OD

    Estimate of Lasik Eye surgery?

    Hi Vivian, Dr. Tsai does not provide Lasik surgery at this practice. Thank you for your question!

    View All 2 Questions

    Review Highlights - Jennifer Tsai, OD

    Tsai is very knowledgeable about the pros and cons of each of the different types of contacts and brands.

    Mentioned in 18 reviews

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    Jacqueline W. Muller, MD - Jacqueline W. Muller, MD

    Jacqueline W. Muller, MD

    2.9(105 reviews)
    3.6 kmUpper East Side

    Dr. Muller is the best. So kind and compassionate. Her staff is absolutely wonderful as well. I…read moreonly stopped going there cause I couldn't afford it anymore cause I was doing self pay. She gave me discounts on eye plugs for my dry eyes which I appreciated so much but I'm not working cause I am taking care of my mother who had a massive stroke so I have no income now. I unfortunately had to find a new dry eye specialist close to my home in New Jersey. One day I plan on going back to her again.

    I had high hopes for this practice, but my experience left me feeling more like a sales target than…read morea patient. Within the first 30 days, I spent nearly $4,000 on out-of-pocket exams, treatments, and specialty drops, many of which were tied to affiliated "discount" coupon codes that felt more promotional than patient-focused. What was most concerning was the constant pressure to commit to additional treatments costing thousands more, with no clear explanation of a long-term treatment plan, expected outcomes, or realistic timeline for improvement. When I asked for time to consider the next round of recommendations before spending even more money, the doctor became visibly irritated, which made the interaction uncomfortable and discouraging. Another aspect that felt especially awkward was the consultation setup in the lobby area. Patients are brought into a glass-enclosed room where treatment recommendations and costs are discussed openly while staff and other patients can see you. It created an unnecessarily pressured environment to agree to expensive services on the spot rather than feeling supported in making informed medical decisions. I understand dry eye treatment can be complex and costly, but patients deserve transparency, empathy, and the space to make decisions without feeling pressured or judged.

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    Jacqueline W. Muller, MD
    Jacqueline W. Muller, MD

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    Kelly Vision - Dr. Kelly performing vision correction surgery.

    Kelly Vision

    4.8(136 reviews)
    2.8 kmUpper East Side

    Rating: 5/5 Stars -- The Gold Standard of Patient Care…read more I've always been impressed when a practice maintains a near-perfect 5-star rating with hundreds of reviews, and after my EVO ICL surgery, I finally saw firsthand why they are so highly decorated. From the moment you step through the door, the experience is absolute concierge-level service. The logistics and booking were incredibly efficient, but it's the people who truly set this place apart: Yari and Briana: They were my rocks throughout the entire pre- and post-op process. They checked in on me so frequently and with such genuine care that any nerves I had completely vanished. I never felt like just another chart; I felt looked after. Cortes: Took the time to dive into the "why" and "how." I walked away with a deep understanding of the ICL fit, my candidacy, and exactly what to look out for. Dr. Brissette: Simply an amazing surgeon. She talked to me throughout the entire procedure, which was incredibly calming. Her confidence and decisive nature made me feel safe and comfortable in a situation that is normally quite intimidating. It is clear that this culture of excellence starts at the top and trickles down to every staff member. Their bedside manner is unmatched, and it's obvious that the patient's comfort is their primary mission. They even went above and beyond to ensure I was fully recovered and ready for my wedding day, which was the goal we had been working toward from the start. This was the best surgical experience I've ever had. If you're considering eye surgery, this is the only place to go.

    I have never written a review before. Please do not go to Dr.Ashley…read more Brissette who has left Weill Cornell . She is now at this practice. I went to Dr. Brisette when she was at Weill for catarcat surgery. My right eye was operated on and was fine. I was looking forward to having my left eye done. The operation was not successful . I had very bad blurred vision. When I went back I was told by Dr. Brissette there was nothing that could be done . In other words I would have to live with it. After 2 operations I now have clear vision back in my left eye. I was very fortunate that I found a very well respected surgeon who was able to help me. It appears that I was not the only one out there who this has happened too ! PLEASE STAY AWAY FROM THIS DOCTOR !!!!

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    Kelly Vision - Dr. Kelly looking through the microscope of a high-tech laser.

    Dr. Kelly looking through the microscope of a high-tech laser.

    Kelly Vision - Waiting Area

    Waiting Area

    Kelly Vision - Dr. Kelly and me after the 15 minute procedure

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    Dr. Kelly and me after the 15 minute procedure

    Dello Russo Laser Vision - NY Office

    Dello Russo Laser Vision

    3.8(136 reviews)
    5.5 kmYorkville, Upper East Side

    This was the best decision I ever made. Did a lot of research both online and word of mouth and…read moreeveryone pointed me to Dello Russo. The procedure was completely painless, recovery easy and I'm walking around with 20/20 vision. But the most amazing thing is the staff. Everyone from the front desk to the techs and Dr. Dello Russo is absolutely fantastic, knowledgeable, and warm and friendly. I look forward to my follow up appts just to see the staff! Absolutely recommend. I hope more medical offices and businesses in general were run like Dello Russo. Would give more than five stars if possible.

    De La Russo was close enough to go and get a consultation. I was told I need laser surgery;…read morehowever, according to the attendant, I would get a discount. I agree to do it. Upon completion of my paperwork, I was informed that insurance would not cover it and that I would have to pay cash, which I agreed to do. Nonetheless, the representative at the desk collected my insurance information. I asked if I was paying cash, why were they collecting my insurance information? Her response was "in case something happened. It turns out that they submitted the invoice to my insurance, my insurance paid, and I paid as well. I received paperwork from my insurance stating they paid, so I proceeded to call my insurance and informed them I paid cash as well. The insurance stated they had to return the money to me; the insurance called many times to let them know and also to follow-up. Fast forward, DeLa Russo never refunded the money they owed me. Be careful, because if they did this to me, I am probably not the first or the last. Sincerely, CP

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    Dello Russo Laser Vision - 30 years of experience. 160,000 successful surgeries. Drs. Dello Russo are Pioneers of LASIK.

    30 years of experience. 160,000 successful surgeries. Drs. Dello Russo are Pioneers of LASIK.

    Dello Russo Laser Vision - New waiting area, September 2016

    New waiting area, September 2016

    Dello Russo Laser Vision - New waiting area, September 2016

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    New waiting area, September 2016

    Weill Cornell Eye Associates - Women in white sweater who is inventing new rules on the spot

    Weill Cornell Eye Associates

    3.4(36 reviews)
    3.9 kmUpper East Side

    Very disappointing experience…read more Before arriving, I called to inform the office that I would be running late and specifically asked if I would still be able to see the doctor. I was told that it would not be a problem. However, when I arrived, I was suddenly told that I would need to reschedule. No one contacted me in advance even though they were aware that I might be late. According to the hospital's appointment system, the visit is listed as 15 minutes. When I arrived, I was unexpectedly told that the appointment would take 2 hours, yet no one could clearly explain why. If the appointment actually requires two hours, it raises the question of why I could not be seen the same day after confirming my arrival. The 15-minute late policy does not seem to be applied consistently, and there appeared to be little effort to help or find a reasonable solution. While trying to understand the situation, I asked several polite questions but unfortunately did not receive clear answers. At one point I briefly took a photo of the area, making sure not to photograph any patients or front desk staff. I was then told that photography is not allowed due to a sign prohibiting it, however no such sign was visible anywhere. Overall, the experience felt very disorganized and unhelpful. I remained polite throughout the entire interaction and simply wanted clarification, but none was provided.

    Michelle Lee is quite frankly one of the worst medical professionals I have ever dealt with in…read moreNYC. After she was paid an outrageous fee, she was totally unresponsive to any follow up calls. Her supposed voice mall did not indicate that I was leaving a message for her and I never heard from her . She failed to explain why certain services that I believe were duplicative were being done and billed . The new lenses she provided failed to correct the issues for which I had seen her. It is a shame that the excellent services provided by Weill Cornell Eye Associates has had someone like this on their staff. I am under the impression she has left the organization.

    Photos
    Weill Cornell Eye Associates
    Weill Cornell Eye Associates
    Weill Cornell Eye Associates

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    Jennifer Tsai, OD - optometrists - Updated July 2026

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