genuinely the worst customer service. never in my life have i been so angry that i felt the need to…read morewrite a review that i know won't even affect the company but these people never answer the phone & it's extremely frustrating. it doesn't matter how many times you call, what hours you call at, what days you call on, they never pick up the phone. i work in customer service myself so i understand it gets busy but never that busy to where you can't take a second outta your day to pick up the phone.

Casey is the best and the Costco Selection has so much. They…read moretake card and outside rx and they are open on a Sunday which is rare :) I am getting some Cecile glasses but they also have parada and Gucci and other popular designer Brands

I've been to this office several times and my recent visit will be my last…read more NOTE: the Retina Scan is zero benefit to patients, as the doctor doesn't even look at it and they will not even share the information with patients unless you pay an extra $30 (per the intake staff) So what's the point, other than to obtain a scan of your retina? The 'map' of your eye is the same as a fingerprint, which is already being used as a form of identification for security. They usher every patient into the retinal scanner like it's part of the exam/appointment. It felt super shady and an invasion of privacy without proper disclosure, that the doctor doesn't even look at them for your appointment, nor do you have the right to look at them without paying them directly (not covered by insurance). I mentioned the reason for my visit was discomfort in my left eye, but he said probably just allergies and that everything was fine!!! The doctor never said a word about the results and gave me a piece of paper saying it was my "prescription" to update my glasses. I didn't look at it until today, but it states that I have a chronic gland dysfunction in both eyes that needs constant care and treatment!! Pretty important information for a patient to know :( Avoid the privacy intrusion, wasting time and money, only to have to get a second opinion at your own expense.

Great friendly service. Efficient and timely appointments…read more Very professional and thorough. Highly recommended.

The owners of nice guy except all he is in for the show he's got tons of glasses that you're not…read moregonna buy I went in there, he says well there's nothing wrong with your eyes is better than last time but there's a little pigment I want did he write it down on paper now so I don't know what was wrong with my eye goodbye

What a great office and staff. This makes getting an eye exam all the easier. Dr. Travis and his…read morestaff are genuinely positive and kind. On top of that, you get a quailty exam. It is always clean and sparkling as you walk in. They have a great selection of glasses from the high-end names to the reasonable. Job well done!

Finding new healthcare providers usually isn't easy, but in this case, it actually was. Mayberry…read moreVision is close to home, takes our insurance, and has very high ratings. After visiting, I can clearly see (ha ha) why! The location is beautiful inside (so uplifting and spacious) and out (next to Betsy Caughlin Donnelly Park). The staff is friendly and highly professional. And Grace and Dr. Belaustegui did an amazing job with my screenings and exam. Everything was thorough and informative, from discussing my eye drops and ongoing eye care (wear your sunglasses and take long blinks!), to a whole eye scan that showed exactly what was going on in my eyes without needing a tedious and inconvenient eye dilation. Although I only needed a slight adjustment to my prescription, my new glasses are perfectly configured for computer use, which has already resulted in noticeably less eye strain! Meagan was also very helpful (and patient) with finding the new frames and walking through costs. Highly recommend! TIP: Plenty of onsite parking; take a little extra time and walk through the park while you're there.

Fantastic eye care center end to end -- from the warm reception (with quality donuts and coffee!!)…read moreto the friendly and knowledgeable staff and well-designed interior, to the cutting-edge exam equipment, this is an A+ business all around. I did my vision check with Grace followed by an in-depth analysis and discussion with Dr. Belaustegui, and I really appreciated the thoroughness of the whole process. In addition to the exam, they got into the science of eye care and provided detailed information about my particular needs. Afterward, Meagan was very patient and friendly in helping me find just the right set of frames (of the 300 or so options they seem to have--all really nice and hard to choose from). We had a really great experience at our previous eye doctor in CA and were worried about finding a comparable place here in Reno, but Mayberry Vision allayed those worries and has proved to be a top-notch option.

I have been going to Reno Family Eyecare for many years. Dr. Mariah Smith is my Eye Doctor. Thank…read moreyou to all of the girls at the counter that helped me with all of my questions, for my upcoming yearly glasses appointment. A big thank you to Sarah R for helping me shop for my new, very cool, Artsy everyday glasses with progressive lenses & dark transition in the sun. Also, I love m new Sunglasses/Safety glasses. They will have transition and polarization to protect my eyes from the sun...as well as, real official stamped safety glasses. My appointment is next week. I came in early to choose my new glasses for my upcoming yearly exam & glasses prescription. Everyone should come in early to shop for their new glasses. It makes you feel so confident because you know you chose special glasses you will love & be proud of, for the next year or more,of your life. Choosing glasses is a personal shopping experience and I loved my experience today with Sarah. Thanks again Reno Family Eyecare, see you next week. A very proud Eyecare & glasses customer. Julie A

The first time I came here, I was surprised by the thoroughness of the exam. When I spoke to the…read moredoctor she said she's heard this comment before and that it scares her. They explain everything and are super patient with your questions. The staff is super kind and I love that they do a breakdown of exactly what your insurance covers and what everything will cost WITHOUT pressure to buy. It took a week for my glasses to be completed. I was in and out to pick them up within ten minutes. They got me right in and adjusted the frames and I was on my way! I'll continue to go here, even though they are located on a completely different side of town.

Price, quality, professional, and quick. A week later I…read moreneeded a repair, instantly handled 100%!

What can I say, it's Costco! We were helped very quickly,…read moreand guided through the entire process. We got 2 pairs of glasses for far less than from an optical store that specializes in optical. Both pairs were done in a week. VERY HAPPY. The frames were 1/4 of the cost from others, and the "Perks" since it's Costco, are awesome.

The ladies were so friendly and welcoming. They made sure all of our questions and concerns were…read moreanswered. The store was clean and very easy to look around. Very relaxing environment honestly. We definitely have made this our glasses go to place. Highly recommend!

I had such a wonderful experience at this optometrist clinic and truly can't say enough good things…read moreabout the staff. From start to finish, the process was smooth, easy, and stress-free. Debbie and Britt were absolutely amazing and so helpful when it came to purchasing glasses. They accepted our VSP insurance and explained everything clearly, which made the whole process simple and reassuring. They were incredibly patient and accommodating--my husband was in a wheelchair, and I had my toddler with me, and we never once felt rushed or uncomfortable. The service was kind, professional, and very understanding of our situation. We were able to get the appointment, prescription information, and have our glasses shipped to us even though we're coming from a small town. On top of that, my husband was able to walk out the same day with the contacts he needed, which was a huge help. Another big plus was the location inside the mall, which made it very convenient and accessible, especially with a stroller and wheelchair. Overall, the service was wonderful, the staff was caring and efficient, and the entire experience exceeded our expectations. Highly recommend this clinic to anyone looking for great care and outstanding customer service!

Love Lenscrafters. Have been going here for years. After visiting the optometrist, we went to pick…read moreout glasses for my husband. There were a variety of styles in our price range and I love the effort they put in to fitting your glasses to your face!

Erica, the manager is fantastic to work with. Very experienced and great advice…read more Came in to buy a set of prescription sunglasses. Great job fitting the right ones and a great price!