I went here for a few years and I would not recommend them…read more The ladies in the front of the office are amazing! The ones who do your intake stats are hit and miss. Dr. Bonnie Chen, absolutely not. I have been wearing glasses and seeing specialist since I was in elementary school, but she has been the worst eye doctor I've ever seen. I am very nearsighted, have a decent astigmatism, retinal issues, and family history of eye health issues that could lead to blindness. When I would address my concerns with her, she dismissed them. She would tell me it is average life stuff that I wasn't having issues with. My final straw was when I expressed to her that I was having more troubles with light sensitivity - mainly when driving, but also when I was outside in general - even with the use of sunglasses. She told me it wasn't possible for me to have this experience because I have brown eyes. She then went on to tell me that I just needed my prescription updated (hadn't changed much), make sure my windshield was clean (already clean), and continue wearing sunglasses (still doesn't help). I went to my pcp and got a referral to another eye doctor. I'm glad I did. My concerns were finally heard and addressed.

Service and care is always impeccable! From scheduling to exam to ordering /pickup. Top tier…read morealways

I was satisfied with the service the Doctor was very informative and the staff was caring and niceread more

To be a medical facility, this place is a joke. Called on 2 occasions and never got a return call…read more People in the office are not qualified or at least act like they aren't. I had several tests run by an employee that I felt didn't have the proper training or experience. But, when it came to my eye exam. Dr Clement performed it over FaceTime or Skype, he wasn't at the office. I don't know how it can be performed accurately through a screen. I was told I needed bifocal glasses and it would take 4 weeks for them to get there. After 4 weeks I called and was told "oh no, it's 4 to 8 weeks for glasses to come in." It has been 8 weeks, no word from Clements ​​office. NOT SURPRISED ! It's time for me to file complaints w medical board, insurance company. Do yourself a favor.. find a competent eye dr..

Drs are great. - Unfortunately the staff are grossly incompetent and could absolutely care less…read moreabout you once they have your money. - last year they jerked us around for 11 months, before I finally got back nearly $1,000 for double payment on an invoice. The woman forgot to submit the claim, lied about it, insisted on getting paid directly, then when they got paid from my insurance it took them 6 months to reimburse us. Absolute idiots.

Worst eye doctor in Charlotte. Charged me $293 after insurance for one eye exam. Unless you are…read moregetting some special discount from this business Do Not Go Here!

They lost my business. I am not recommending this place…read more Overpriced glasses and eye exams. Terrible service and options being offered: Their lab broke my favorite frame. Since it was not purchased there, I had to walk away with no compensations for the damage. They offered 30 percent off on the new frames. Why would I buy an overpriced glasses knowing that they made brake the frames again.

They were great back before the pandemic but now they require a $35 fee to book an appointment and…read moreany changes within 24hrs of the appointment forfeits the fee, even trying to move the appointment. Life happens but they still take your money

It is terrific that this branch honors the time of your appointments. If you are to be seen at…read more1:15, you will be seen within 10 minutes of that time. I greatly appreciate the respect this establishment has for their patients time. The physicians and staff here are thoroughly friendly, professional and top notch! I like the automated call the day prior to your scheduled visit to remind you of your appointment. I would be remiss if I didn't mention that the bathrooms are "pristine." They even have little touches like electric outlet, covers to protect any little ones who may be there. Looking out for the kids. I love that! Some of the offices have water coolers. It is basic hospitality to offer a cold drink of water on a hot day. Today was one of those dog days of summer when a drink of water would have been nice. Every thing else is copacetic so being thirsty is a small price to pay.

I am a patient of Dr. Ashlee Robinson and I couldn't give more praise for her and her team (shout…read moreout to you Nurse Megan)! They have been super easy to communicate with even while going to school out of state, they have continued to work with me. I felt super comfortable talking to both Dr. Robinson and her staff about any/all medical issues and I wanted to come on here incase someone sees this and is wondering if this is the doc for you? it is :)

The staff are rude The medical assistant had a negative…read moreattitude with every encounter I had. I was given 2 different medication list after surgery . When I questioned it I was spoken to harshly The staff need customer service training

Beware! I made an appt 1 month in advance for a cataract surgery consultation. Today at my appt I'm…read moretold I needed to be out of my contacts two weeks before they can take any measurements of my eye so the appt was wasted. Horizon NEVER informed me of this requirement prior to to coming in. Very Poor experience, I'll never go back.

My rating is based on the Rocky River Rd location and it's so high due to the doctors being so…read moreawesome as well as Kim in the contact lense department and a lady who helped administer special tests that I needed (one where you click a button when a dot appears, I that helps determine who it is). There are some other ladies in the office who come across as abrupt, rude and just generally unhappy people. No warm fuzzy going with them at all. The nurse who takes you back to the room is nice enough BUT she is usually in such a hurry that when she asks you questions, she lets you get out a few words before she cuts you off and doesn't let you finish your statement. I am no chatty Kathy. I will answer a question succinctly with the information you need. Please don't cut me off. First, how RUDE and second, it ended up taking even more time because I had to repeat what I had started saying and then finish my statement for her to have the information she needed. How did the rudeness save time? It didn't. Thankfully Drs. Fix and Eckel are AWESOME. I am difficult to get a correct lense because I really need a stronger RX than I have but it gives me headaches so we have to work and find what will work for me. I've seen both doctors over the years but have stuck with Dr. fix overall because she has found the knack for getting the right RX strength for me. So ultimately, I keep coming back because the doctors are fantastic but if it weren't for them, I would go somewhere else because the front staff just make me feel like an imposition when I come in. Maybe that is completely unintentional on their part but I'd like them to be aware of how the make people feel. I'm thick skinned but how about the elderly or people going thru tough times...they don't need to be made feel like that. I only took off one star for that.

Called about being sent a bill for services I didnt receive. The office staff was rude and…read moredisrespectful when I was trying to ask questions and express my frustration.

First exam with Meta did not produce correct prescription. She claimed my prescription changed in…read morethe two weeks between. Had the same exact problem with my son's prescription. Last time i ordered transitions but they didn't get transitions. I traveled to pickup but only one person could install my lenses but was on vacation. Called on the day they were to return and they were at lunch. Came the next day with that lunch time in mind and again, at lunch. Had to wait an hour to have work done, again, with lenses that were not as ordered. Asked to switch doctors and they wanted to charge me $50 to change. Now they only have one doctor. I simply cannot recommend this office.

Warning! I once would have given this place 5 stars. 6 months after my appointment and I was…read morebilled for something. After speaking to them 3 times and I asked for an itemized list of where my $789 dollars went. My insurance company was able to tell me that eyecare center is trying to charge me for a test that is not covered by my insurance. With every eye appointment I have ever had, if ever there was a test available that wasn't covered, I was always asked if I wanted that. And I have asked 3 times for eyecare center to send me an itemized list. I have also asked on the phone what they are charging me for. They said items not covered by insurance. But they can't tell me what exactly, nor does the bill have a list for what I am being charged for. My husband and I both have been going to eyecare center a long time. The doctors changed, the staff was different. It felt rushed. But what doctor's office waits 6 months to send a bill by email. No call. No paper bill in the mail until I asked. And when I call, I don't get to talk anyone in the office I went to. And they don't call you back. No I do not recommend. My husband and I won't be back.

Terrible service. Took my order. Promised delivery 7-10 days. I followed up 3 weeks later. No…read moreone can tell me the status of my order. Left multiple messages for the sales rep and store manager to call me. No response after 5 days.

I had an appointment scheduled for January 27th at 2 pm. I got a text message from this location, 2…read morehours before my scheduled appointment letting me know that the doctor was out of office and I needed to reschedule. I rescheduled for February 6th and today received a call from this location to reschedule yet again because the doctor was not going to be in office. The representatice I spoke with. Amelia, was not only unhelpful and rude, but hung up on me mid conversation we I told her that the issue was on their end not mine. I must have dodged a bullet knowing that their staff frequently cancels on patients because they doctors are never in office, and that their front desk staff will hang up on you. I do not recommend this location to anyone