Everything especially the way the owner treats customers that have insurance. I was coming to this business for at least 8 years and I have had problems with the frames loosening my times. The gentleman who works here is very nice and tries to always be helpful but the owner has done me wrong and turned from a pleasant person to a rude lying snake . I had to call my insurance company for help because after making false promises she did a 360 and told me that I had to get all new lenses after I paid an extra 90 dollars 7 months before plus insurance co-pay and was promised new frames in the new year for free which was part of my insurance plan. I still had the same prescription but now she couldn't find any frames to fit my lenses. When I got the new lenses in July 2024 I wasn't covered for the frames. She told me to come back in January 2025 to get new frames so that they would pop out my lenses bought 7 months before into the new frames. By the way since I was not eligible for frames when I got the new lenses they used the old frames that I was wearing for 2 years already. When this was done I noticed a small line in the bottom of my old frames that they but the new lenses into till I could get new frames in 6 months as part of my insurance coverage. I pointed out the line in the old frames and was then told it was part of the design of the old frames. I believed it was the start of a tiny crack but was told DEFINITELY NOT. Ok I trusted this store and took their word that it was not a beginning of a crack. A few months went by and in the EXACT SAME SPOT OF THE LINE I HAD POINTED OUT PIECES OF THE FRAME STARTED TO BREAK OFF LITTLE BY LITTLE. I went back to the store and the owner said yes they were breaking off and I must have done something to cause it. She said that I should be VERY CAREFUL WITH MY GLASSES SINCE I WAS NOT ENTITLED TO GET MY NEW FRAMES FOR A COUPLE OF MONTHS. I left the store but before I did I mentioned that where the frames were breaking off was the exact spot I had pointed out a line in my frames after the new lenses were but into them. I was told NO! You damaged the frames and I had to wait for the new frames . I disagreed but it was fruitless to argue that they had started the crack when putting in the new lenses. She was adamant and told me to be very careful with my glasses since the old frames were still holding the lens in place. Ok I was upset but could not afford to pay for new frames because I was due new frames in a few months. I left and went about my business and the frames still held so I was just going to wait 2 more months until I was eligible for the new frames covered by insurance. January came and I happened to be ill so in the beginning of February I went back to the store but I was told that the owner was in vacation by the gentleman who always works there. He said she would be back in a week and in the meantime I should start picking out new frames that I wanted from the insurance companies collection and he made me an appointment for me to come back when she was back from vacation. I did this and also picked out frames that I liked. They were put away for me and I returned to the store on my appointment date. The owner came in and I asked her if she had a nice vacation and she Rudely informed me that SHE WAS NOT ON VACATION BUT ON A BUSINESS TRIP BUYING FOR THE STORE. I replied that I was only repeating what I was told. I had a new eye exam to make sure that my prescription was the same as 7 months ago and the doctor confirmed it. The owner looked at the frames that I had picked out and she said OH NO GOOD THE LENSES WOULD NOT FIT THE FRAMES. I went through all the frames that I was eligible for under my insurance and was told NO NO NO. None of them would fit my prescription. She then proceeded to go through the motions of looking in her stock for frames that would fit and came up with NOTHING AT ALL. I was told that I would have to buy new lenses again, at least another 90.00 plus dollars so that I could get new frames to fit. I thought that was RIDICULOUS AND WRONG SINCE 7-8 months back she SPECIFICALLY TOLD ME TO COME BACK AFTER THE NEW YEAR TO PICK NEW FRAMES FOR THEM TO USE FOR MY LENSES. I was SPECIFICALLY TOLD THAT I WOULD JUST HAVE TO COME BACK AND EASY PEASY HAVE THE LENSES BUT INTO A PAIR OF FRAMES I WOULD PICK OUT. OH HOW THE STORY NOW CHANGED!!!! She told me that nothing she had would fit any of the frames in the store and I had to buy all new lenses even though I had the exact same prescription in order to fit into new frames. I am disabled and on a fixed income and spending the extra $90.00 plus dollars in July was a problem but I was told I needed prisms and that was an extra cost so I had to get them and pay the extra $. It all seemed so easy in July to just come back in 2025 and pick new frames out which was totally covered by my insurance. BOY HAD THE STORY NOW CHANGED AND I HAD TO PAY FOR NEW LENSES IN ORDER TO GET MY FRAMES. read more

From my initial 1st phone call I knew I found the right place. I scheduled an appointment for an eye exam and the professionalism just continues. Try them, you will not be disappointed. I used Cohens prior, never again read more

I've had several occasions to have visited Eyes on Island and have never been disappointed with any aspect of their service, the stores conveniently located for me and the staff are all quite pleasant and good at their jobs . As a older person that really doesn't like to venture out unless I absolutely have to they are the rare exception to my general dislike of people, So I give them top marks in all things that matter . A unique quality for sure . read more

Very helpful staff to find complimentary frames. Thorough exam by the Dr too. Full service. Exam, glasses, contacts.

I received great service.The team was helpful and answered all my questions. The eye exam was thorough. I would recommend this to friends and family. read more

my sister went to them and they gave her scratched glasses and wouldn't reimburse her or make it right

I went for new frames and was accommodated very well with helpful friendly service. I would recommend this place over the others near by.

always had trouble seeing... i have been everywhere in 57 years.... found EYES ON ISLAND years ago... and only recommend them.... service is the best.....they know their job.....prices are good.... and the best eye doctor on staff i ever met....was able to correct things i lived with for decades.. read more

Very helpful and kind to help with eyeglass needs! Came in at the end of the day and was received warmly. Highly recommend for the great service! read more

I've been going to Eleina the owner since 2001. She's terrific and shows alot of interest in your eyesight and comfort with both contacts and eyeglasses. I recommend eyesonIsland to everyone. They have excellent service. read more

I have been a customer of Eyes on island for nine years! I am very happy with their services. Elena has a great sense of style. She always gives me helpful advice when I am selecting frames for my glasses and gives me good prices for brand names. Tom is awesome! He always goes the extra mile to help his customers. I would recommend this place to anyone who will appreciate high quality products with excellent service. read more

Great store! My family has been going there since they opened. Recommended to family and friends everyone very happy. Staff very nice and helpful. Good service whenever I need adjustment or repair never a problem. read more

on staten island we do have many choices for eye care.... but as an older person who been to most over many years..... this one...eyes on island by far is the best i have found.... they care... which is really important.... they are fair.... they try to help..... and have professionals on staff to help with any problem.... i have referred many people to them and they always try to work with patients even regarding costs.... so they do deserve 5 starts read more

Bad store, bad service. Optometrist very light, bad old equipment. Very upset for spending my time and money in this store. Will never come again. read more

Last year when I went in for my annual checkup (under Medicare) I had a good eye exam, and no change was required in my glasses, so that was more than 4 years without having to change my lenses. To me, that is absolutely marvelous. My glasses were beautiful jeweled frames, tri focals, with the added protection from the sun, so they were quite expensive, but now that almost 5 years have gone by, the cost is the lowest I've ever had. Eyes on Island are honest, helpful and I trust them with my precious eyesight. I am 78 years old, and 30 years ago the Brooklyn eye doctor was telling me I had cataracts, and I'm still doing fine. Perhaps he was drumming up business. He also made me get new lenses every year, and also frames, most of the time. Since coming to Eyes on Island about 8 years now, I've only had two sets of frames and lenses, so I have to say that I have saved at least a thousand dollars over all, compared to my experiences over the years before them. I'm going in April for my next annual exam, and I hope I get good news, and I may even get new frames, because seriously, after 5 years, I wouldn't mind a change! read more

I have been getting glasses since I was a young girl, always somewhat satisfied and also nervous wondering if I was at the right place, for me, now 28 years old, my first time at Eyes On Island, I immediately felt welcome and confident (what I've been missing forever!). I was greeted and helped right away by Tom, who was friendly and knowledgeable, and whom helped me with my insurance. I picked out my frames with the help of Tom and the owner Elena, who had me try on different frames and gave me there opinions until we picked out all our favorites on me! So fun and friendly. Elena gave me a great price on my name brand frames affordable for me, and I even got them back with my prescription in the same week! Amazing! Will continue to see Tom and Elena for years to come! Thank you much. read more

This is the place to go If you ever want to feel as if a company doesn't want your business. I will never step foot in there again. I'm listing the most important example: They tried to say they didn't accept my insurance (they did) read more