"I should have listened to the other reviews. I only came here because they accept my insurance, but I deeply regret it. The entire experience felt like a high-pressure sales pitch rather than a medical appointment. They forced us into overpriced frames and tacked on unnecessary extras that drove the price way up. When my son asked about contacts, they relentlessly pushed daily lenses because they are more expensive, ignoring what we actually wanted. On top of the overcharging, the staff were not friendly at all. Save your money and your time--go somewhere else. I'm never coming back." read more

Cannot recommend this place enough. All of the staff were so kind. I have an older pair of sunglasses that the nose piece fell out of, I was sure it was going to be a hassle to fix, but they were able to easily repair them while I waited and the staff was super friendly. Justin even took the time to make sure that they were fitting me properly and made adjustments that were necessary. Thank you! read more

Sterling Optical - Staten Island - Optometrists Near Me - Staten Island, New York

Very happy with my reading glasses but I was strongly told that I needed distance glasses for driving. The first doctor who examined me told me that I would get in trouble if I wasnt wearing glasses and got into an accident while driving The second doctor gave me a weaker prescription. My regular ophthalmologist told me I don't need night driving glasses at all and also gave me a weaker prescription for my readers than what Sterling recommended. So I went back and asked for a refund but since they're custom, they worked with me to give me other items instead. After listening at length to what the proprietor said, which included that "maybe my doctor is wrong" I have decided never to go back to this store. read more

I needed a new pair of prescription glasses and decided to come here last minute. Everyone there was very friendly and professional. The doctor was able to examine my eyes quickly. My prescription for glasses changed slightly. With my insurance I was able to get several discounts. I gave 4 out of 5 stars because the prices for the glasses and sunglasses were still expensive, but when I need a change in glasses again, I will probably come back here. read more

Lauren and Renata are amazing and very friendly and helpful. Best place to get anything you need vision wise Don't go anywhere else! read more

I went into Sterling on Hylan Blvd. at the Boulevard Mall and was greeted warmly by everyone there. Tiffany literally held my hand through the whole process of upgrading my lenses in (3) different frames I purchased. She was patient, attentive and knowledgeable. Everyone in Sterling Optical on Hylan Blvd. is committed to ensuring we have not just quality eyewear, but a quality experience. Thank you all for your efforts! read more

I came here for an eye glasses & contact exam, and eye dilution. The ladies that work here are extremely WONDERFUL and super helpful. Trust all the great reviews for this place!! They were very patient with me when I was deciding which frames to get to suit my face and they are extremely welcoming whenever I had to come back with an issue (readjusting my frames to lay on my face correctly). They try to make every customer satisfied. My glasses and contacts came extremely quick as well!! Definitely recommend :) I made an appointment online and they called to confirm. Very easy and simple process. They also definitely honored my appointment time as well. They also have some coupons if you check-in through Yelp (for those without vision insurance). read more

yet another fantastic visit - thanks to renata and the rest of the sterling optical, we were able to be in and out. the service was fast and reliable as always. renata helped fix my boyfriends glasses and now he can finally see! they are not there just for money and making sure the customer received the best deal read more

If you get coupons in the mail to go to Spare Pair, DON'T! Read this review first, I will explain why Sterling is far superior! After receiving a prescription for new glasses, I shopped around like any consumer. I initially went to Spare Pair who offered a complete set for $49 which included frames and lenses. Their selection was ridiculously limited. Their frames were plastic and ugly, no wonder the price was so cheap. The lenses were plastic and had no features. So I asked myself, why would I spend $49 for cheap glasses that will most likely break in a few months? Screw that! I went to Sterling Optical in Hylan Plaza. Alex sat with me and patiently and thoroughly explained the numerous options I had for a new set. I opted to reuse my existing frames and I got the "Deal of the Century" !! Two pairs (existing frames) of lenses... First pair: Bi-focals, poly lenses, anti-reflective coating, UV and Transitions (get darker outside) Second pair: Reading glasses, anti-reflective coating, UV and blue-light filtering. When Alex told the price I nearly fell over, $300 tax included. I immediately took the deal. A few short days later my lenses were ready and again Alex showed me the lens before cutting it into the frame and explained how the "bifocal" lenses work. Yeah, its a learning curve but not much. I chatted with Renata for a bit and a moment later my glasses were ready. The craftsmanship is superb! The glasses, spot on! The service, outstanding! Return customer, OH HELL YEAH. read more

I first went to this location to get my DMV eye test - I needed something quick and easy and that is exactly what I got. The staff was friendly and personable and happy to let me browse frames without any pressure to buy. When I needed to update my frames & prescriptions they were just as friendly. Explained my options and were honest about what made sense and what was not necessary. Even helped me get the most of my vision insurance. Several years later and I keep going back here for my needs. They have a nice inventory, are never pushy - trust me - I don't do pushy!! They are quick - glasses are ready in a few days. It's clear that it's a family run business because they treat you like family. I am happy to write this review. In an age of Amazon and fast everything it's nice to be able to support a community business. read more

Went to this Sterling because it was close to home. The service was great. The optometrists was a cool doctor. Very personable. The staff was wonderful. Help me pick out the greatest pair of glasses. Will definitely be back. read more

Sterling Optical - Staten Island - Calvin Klein's!!! - Optometrists Near Me - Staten Island, New York

Cant stop raving about the service and selection. Needed glasses for my daughter and ended up buying sun glasses for my wife and I. The pricing was great. The prescription glasses needed minor adjustments and they turned it around quickly for us. This place really gets customer service. Thank you everyone so much. read more

I've been going to the Sterling Optical on Hylan for a few years now and I have always received exceptional service. It is a family-owned business and they really care about their clients and will help you find the best pair of glasses to fit your needs. A few weeks ago I went in for an eye exam and a new pair of glasses. I'm a teacher and with this school year coming up, I knew I was going to need the blue light lens coating in my glasses. Renata helped me pick out the best pair of glasses and well-priced too. I definitely plan on continuing to use Sterling Optical for both glasses and contacts and would recommend to anyone I know to use their optical services. read more

I have been getting my glasses and contacts at sterling for many years. Went in to get new prescription sunglasses. I had a coupon, providing 20% off frames...after insurance discount. At first, they said I could not use the coupon with my insurance discount. Once I showed them that the coupon specifically stated "after insurance," I was told sunglasses do not apply, despite the fact that the coupon did not state same, nor did it state that there were exclusions. Instead of accommodating a long time customer and standing by their own flyer, I was told all of the ways I was reading the coupon wrong and they let me leave. They Have lost my business and my trust. read more

Sterling Optical - Staten Island - Dishonored coupon - Optometrists Near Me - Staten Island, New York

I missed my appointment due to an emergency a couple weeks ago and received a call from Renata about 30 minutes after I was supposed to be there. I apologized and she was so polite. Said I could still come by whenever I could get there. They took me immediately. Exam was quick. Everyone was really friendly and zero high pressure sales. I'd love to say I love my glasses but unfortunately my boyfriend picked them up for me and then forgot them on the train so I can't really speak about that read more

Knowledgeable and helpful staff! They worked to get my new glasses quickly. They gave great feedback to me while I was there about what frames worked for me. There was some confusion with my prescription and they called the doctors office to resolve it. Just a great experience. read more

Customer Services goes a long way in my book and Sterling Optical delivers. I had called them in a desperate situation where my contact lenses had pooped out of my eye while on vacation on the east coast about a mile away from their office. At this point they were the third office I had called, all of which said they couldn't help me if I didn't have a copy of my contact lens prescription with me. So I called Sterling Optical and I asked if they would be so kind to give me a spare, placing an order with them of course but just to tie me over. Renata took my doctor information over the phone to check my prescription from my doctor in LA. She told me not to worry about getting it myself that she would would take care it. I thought I needed the actual copy but she said they can verify over the phone, what a huge relief. Once I arrived in the office my sample contact lens was waiting for me, they had my exact brand and number. I couldn't believe it. We joked around a bit and I felt like I had known them forever. They were so sweet and truly were the heroes of my day in Staten Island. Thank you from the bottom of my heart for all your help, the new boxes arrived in LA within one week as promised. Amazing customer service and knowledge on how things work. Thanks Renata and team. read more

The sales rep Lauren was so helpful and made the entire experience so easy!

My husband and I were using a different optical place when we decided to give Sterling Optical a try on Hylan Blvd. The staff was wonderful! They really understood our needs and worked with us to pick out glasses that fit us perfectly! They were patient and so helpful! We didn't feel pressured to buy glasses just so they could make a sale like our other eye place made us feel. We have found a new home for our families eyewear and we are so happy!! read more

So glad I found this Sterling Optical! As soon as I walked in, the staff helped me right away, they were so friendly, and answered all my questions. The doctor spent a lot of time with me explaining the condition of my eyes to me as well as informing me about how to properly use and care for my contact lenses. I had a hard time finding the right contacts that worked for my eyes, however the staff was so patient and helpful. I also got glasses and the staff picked out a lens that fit my face shape on the first try. I have been wearing contacts and glasses my whole life and Sterling Optical made this experience a positive one! I will definitely be back! read more

I walked into this establishment just to do some fact finding. The staff was so nice and accommodating that I did make a purchase. They care and customer service provided was A1. I recommend checking the place out and see for your self. Great pricing and helpful staff is a winner. I won't go any other place again. read more

I chose this place based on the high reviews and it was definitely the right choice! Considering it was my first time ever getting contacts, the experience was very easy. The staff was very understanding, helpful, and efficient. Would recommend! read more

I spent $220 for bad quality cheap eyeglass frame and extremely thick lens without proper refractive correction which are useless for me. I am not using their bad quality eyeglasses and I want my money back. I am sharing my bad experience with Sterling Optical because I do not want anybody wasting money for bad glasses like me. read more

I went to the New Dorp location with my daughter for the first time on 1/17/2020 to buy a pair glasses for her. I explained to the man behind the counter that I had Davis Vision through medicair and would like to see the selection he offered. Very rudely, he pointed to one shabby row of reading glasses and walked away. I give everyone a chance and asked him if their were other options that i could pay for out of pocket. He seemed agitated and walked to another set of glasses which were a little nicer and said these are $75.00. By this time I'm already embarressed, but my daughter wanted to try one pair on. He handed her the glasses and said rudely "$75.00". I said ok, she will come back tomorrow to give you the prescription. He became angry and started asking, rather demanding...get them now. Then said 'are you looking or buying?" He then closed the showcase and walked away. That next morning I did not want to go back but my daughter wanted the glasses he offered and begged me to go back with her because the man made her uncomfortable. I went and when we walked in he rudely said " give me your insurance card". As I handed him the card he asked me " you have a problem? Yesterday you had a problem, today you have a problem" I then looked at my daughter as to say, lets get out of here, he said " look at me, dont look at her, Im talking to you!". I left at that point and walked across the street to America's Best Glasses. My own father has never spoken to me like that. I left feeling humiliated and angry. How he is allowed to speak to customers like this is beyond me.. Is it because I had Medicair? Please do not give this location your business. He treats people like garbage and I also believe he was about to charge medicair the max for my glasses on top of the 75.00, for glasses that could not be more than 200.00, tops. Please avoid this store, Im disabled and worked my whole life until the last 3 years, due to a spine injury. It was hard enough for me to even walk to the store to get the glasses. He had no reason to treat my daughter and I with such contempt and disrespect. Please give your business to people who are kind and deserve it. read more

I came into this place a few days ago with my wife and two kids. I am 32 years old and just found out I need glasses so the doctor across the street referred me there. The staff was very nice. The doctor and the girl that helped me out with my contacts could not have been better. I would definitely come back for sure! read more

Love the Sterling Optical group on Hylan Blvd. My daughter gets her glasses and vision exams there annually, we have been going for years. We are always treated with respect, attention to detail and they continued to go above and beyond to help my fussy kid choose a frame that suites her style! We love our new frames. Thank you! read more

Sterling Optical - Staten Island - Love the Sterling group at the Hylan location. The doctors are patient and the sales associates make you feel like family. - Optometrists Near Me - Staten Island, New York

Don't let the name of the franchise fool you. The Sterling Optical in Hylan Plaza has a very homely feel to it. The employees are patient and friendly. The doctor was exceptional from start to finish and was knowledgable with every question that I had. It took less than 10 minutes from the time I set foot in the door to the final transaction, yet I felt the exam was thorough and handled with expertise. read more

I made a very good decision getting my contact lens from Sterling Optical. From my first phone call to receiving my contacts, the experience was wonderful! . I found the staff very professional. I have been wearing contacts for years and have a very difficult prescription, due to a high astigmatism. The doctor here got it right the first time. I am very happy with my contacts and plan to return. Ron H Staten Island NY read more

I was in the area and desperate for a quick eye exam and contacts before my birthday dinner later that evening. They got me in super last minute same day and were so helpful - even gave me a pair of temporary contacts to last me 2 weeks while I waited for my order to come in. The manager Renata was very gracious. I may have stumbled on Sterling Optical by accident but I'm sticking with them on purpose now. Great customer service and kind folks - doesn't get any better than that. read more

Came in on vacation and forgot my contacts at home, staff here was super helpful and got me new contacts very quickly!

Buying glasses and contacts is not always a fun experience, especially with small kids, but with the wonderful kids corner they have set up I was able to have a wonderful experience with the doctor and sales girls. My glasses were made right on the spot and got a trail pair of lenses to hold me over until my contacts came in. Can't express how great the staff is and they go above and beyond to provide excellent customer service. read more

Awesome quality and quick service. Always very friendly and professional. Wouldn't go anywhere else for my eye care needs! You shouldn't either read more

I've had only positive experiences at Sterling Optical. I have gotten my contacts and glasses here for years. I never feel rushed and always feel like I get personal attention. They also work with you and your budget. Highly recommend for your glasses/contact needs. read more

I recently bought a Groupon for a contacts fitting exam with 3 months worth of contacts included (but note, patients with astigmatism will receive none of this benefit). After calling, making an appointment and showing up, I was instantly prompted to purchase the contacts through their group. In addition, you had to purchase a minimum from them in order to get your written prescription from the exam. I'm not a first time contacts-wearer and I never had to do this with my first optometrist. This company's prices were also much higher than those you find at online retailers. They tried to charge me more than double online retailers for a single box and then fluctuated their price range minimally when I was hesitant.) I left, and proceeded to return the Groupon. The only reason I tried this place out was because my primary eye doctor did not offer the fitting service anymore and the Groupon offer caught my eye - I never would have otherwise. Word of caution, try to find another place that doesn't try to pull a fast one over your eyes! Edit: I called them up saying that requiring a consumer to purchase through the group was not allowed and that a prescription was required to be given to consumers/patients after an exam, and they basically responded by saying "store policy" and denied my services entirely. Greed is deceptive - beware! read more

I've had the best experiences at Sterling Optical. Initially I went in to get an eye exam for a pair of glasses and the doctor was amazing; so knowledgable and helpful and was even able to give me some suggestions about eye care due to some issues I have. The sales process was super smooth, I was in and out in 15 min, no hassle and no stress. I recently came back to be fitted for contact lenses and as before, the process was super smooth. I received a free supply of daily wear lenses to see if I would like them as opposed to glasses and I am in the process of making a decision. The staff is welcoming, warm and friendly. I highly recommend this Sterling Optical location. Will be back! Maria Y. read more

I purchased a Groupon for Sterling Optical which covered an eye exam and 3 months supply of contact lenses. The doctor who performed my exam was friendly and professional and the counter staff was very good at up-selling the Groupon. By the end of my visit I had paid full price for a six month supply of my contact lenses plus a $10 shipping charge. Typical optical shop experience... not the best and not the worst... read more

I had broken my glasses and was in desperate need of a new pair . I walked in and was greeted with such warmth .Renata and lauren assured me that they would do all they can to help me since I was unable to see without them . Dr Doti was very thorough and explained everything to me. Alex took a look at my broken glasses and assured me that he would work on them right away. To my surprise two days later I got a call that they were ready. I can not express how grateful I am for all that they have done for me .I highly recommend them .( I love my glasses) thank you so much. read more

I had a great experience here. Sales people don't try to "up sell" you and the doctor was very competent.

Had a very good experience at Sterling Optical in Hylan Plaza, Staten Island. Staff was friendly, professional and knowledgeable, The Groupon I used was honored with no problems. Laura, who assisted me with picking out a pair of glasses and helping me with my contact lens fitting, was extremely helpful and attentive. Highly recommended. read more

STAY AWAY FROM THIS BUSINESS Groupon rate of $55.00 for eye exam and 3 month supply of contacts was advertised. I called the store to make an appt prior to purchasing and store rep said they will honor the groupon rate. I told them I wear acuvue brand and the owner said the contacts showing on groupon rate is for "Sterling Brand contacts." I told him I wear acuvue but I will try it since it's included with the promotion. After the eye exam, the doc told me Sterling contacts are only one diameter size and it doesn't fit with my eyes. So at this point, I need to pay $95 for ANOTHER eye exam specifically for Acuvue that I have been wearing forever. At this point, I just told her to give me my prescription for the exam she fitted me for and she refused. The owner then told me she will just write the script to take with me when I make the payment for $55 (without the sterling brand contacts). As soon as he charged my card for $55, the doc said "I cannot write you any script and I cannot authorize the sterling brand either. But if you pay $95, I will fit you for acuvue. At the end of the day, the only thing the owner gave me was a piece of paper showing my eyesight and told me that's a legitimate prescription. $55 later, I have no contacts and no prescription to go elsewhere. I just realized this is the reason the store didn't want me to purchase through groupon and I can't even get the money back from them. ** WHEN THE OWNER, DOC refuses to provide their names, they CANNOT BE TRUSTED** read more