(3.5/5 STARS) I'm a 6 year, occasional customer of Lenses RX. In the past I've bought eyeglasses from Ebay and sent them here to be filled with my optometrist's latest script. This last lenses service in 2026 was the most costly and took the longest I recall :| It's worth it because this is the only way I can be wearing Rx designer eyeglasses -_- read more

Lenses Rx - GUCCI eyeglasses filled by LensesRX NYC for short-sightedness worn by me in 2026 - Eyewear & Opticians Near Me - Staten Island, New York

Besides the long wait my glasses have issues. The entire frame creaks. One lens feel out, both arms creak and just correcting the fit on my face they creak. Worse after several emails to customer service about it not a single response! Called the number listed get a recoding: Due to heavy volume leave your number will call you back. 2 times no return call, So now I have to file a complaint with CC card company. Avoid this outfit like the plague!!! read more

Bad customer service after paid in full did not arrive for 10 weeks. Then they broke in 3 weeks and they refused to repair, do not use

I bought some presrciption glasses fron these guys recently and got a great deal, good quality frames that fit perfect, and the progressive lenses were amazing! I could not be happier with my purchase. Great service and came quickly. read more

I can see why all these reviews are so bad. terrible lenses even though they had my prescription. rude on phone and make me pay for shipping to me and back even though they didn't do the right lenses. terrible company. read more

Pd. for Rush Order for 3 pr. of glasses, took 19 days! If you call, they do not answer, you MUST LEAVE A MESSAGE, 2 times they called back the next day?! They can't be that busy?! Email response is slow too!!! Called 2 more times checking on my order, and emailed, THEY NEVER RESPONDED BACK! This is TERRIBLE CUSTOMER SERVICE! BUYER BEWARE!!! read more

Bad experience, I paid premium price's for High Index, thin Crizal lenses, received thick, bad prescription, no Crizal lenses. I sent them back, took 1 month, no crizal lenses. This company can't be trusted. read more

In the past few years I have ordered four pairs of eyeglasses from Lenses RX. I ordered via their website. Everything I have received from them has been perfect and the service was provided without any hassle or hitch. I had placed one order where I was to send them a set of frames to be fit with lenses. For whatever reason, I never got around to sending them the frames. Many many months went by, and when I finally inquired about a refund of my prepayment, they took care of my refund without any argument or difficulty. I for one hold this company in the highest regard, and would recommend it to anyone I know. (P.S., For the record, I am a bona fide customer, and I have no special relationship with the company or any of its owners or employees. This is a genuine review from a genuine, satisfied customer.) read more

I was sent an e mail that the frames I ordered were discontinued, but my card was charged for the amount anyway. That should not happen!!! Then when you try to call the have you leave a message to call you back. Very poor customer service!!! read more

Dont use this company!!!i sent and paid for new lenses in my silhoutte glasses 29 days ago. there were extra charges for labor and bushings which i paid for. i expected the glasses returned 2 weeks ago. they then sent me a notice my glasses frames were "broken" asking for permission which i gave them. the glasses were sent in a heavy plastic case, no damage was reported on arrival. i made it clear to them before and after i ordered and again upon payment. now after 3.5 weeks they are not responding to requests for tracking information, or for a status update on the glasses construction. no response from last week requests for a status updates! no response via phone or email! the frames were $600 silhoutte frames with a replacement similar frame $800 or more. now im contacting the bank to dispute charges and at least get the $600 credit for lenses i paid for. i am i the only one with this experience? i was aware before i ordered them that they took longer than stated on the website, but i was not expecting this! read more

Upon opening them and inspecting the lenses, I noticed a black mark on the left lens and thought it might've been a marker or some thing. I attempted to wipe it off with the included lens cloth that came with the lenses but it would not go away. I then felt the Lens and could detect something on the outside of the left lens. Felt like an indentation. read more

Lenses Rx - Left Lens - Eyewear & Opticians Near Me - Staten Island, New York

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This guys do excellent work. They are quick and effective. The last time I placed an order it arrived a week ahead of the specified date Very Pleased read more

Super frustrating company. They would not call me! Lenses they sent were of low quality with bad vision and blue spots arising. Long email communication and they would simply not call upon request. The other 2 frames I ordered they did not ship in time so I canceled And they refuse to mount my lenses into their frame Super frustrating experience. read more

Excellent service and very fair price. Very fast shipping. Highly recommend. Will definitely do business here again.

I am so frustrated. I paid $30 extra for fast shipping b/c my glasses broke and I needed to replace my current frames until my next eye dr. appt. I paid and extra $30 to have express shipping. I ordered on June 23rd. I did not receive my frames until July 5th! I could understand if they needed to put RX lenses in. But, they only had grab the frames and ship them. On top of that the website forces you to pay for $5 clear plastic lenses that you're just going to toss. No way around it. When I asked, on June 29th, where my order was. They told me it would shipped out the next day via express. 6 days is express??? Wow. Just wow. I want my $35 back! read more

I ordered my frames 10/4 and payment was made but still haven't received my lenses. They claim the lenses are on back order but the website says it's in stock! Promised 5-8 days and it's now 2 months They do not answer the calls and emailed twice stating the frames are on back order - stay away if you don't if don't want to lose money read more

This year I have ordered another pair of glasses from LensesrRx and again, very happy with my purchase and savings over high priced local alternatives. Within two weeks I received exactly what I ordered and I used "no rush" option. read more

I have some older (expensive!) silhouette frames that I really like and wanted to reuse with my updated prescription. My local optician here in California wanted to charge me almost $400 just replace the lenses - other opticians I checked with wouldn't work on silhouette frames anymore (too delicate and fussy). Anyway, to make a long story short, I tried this company in spite of the bad reviews and I have to say that I had an entirely positive experience. Most of the bungling and back and forth was entirely my fault - I sent them all of the required prescription paperwork etc. and an empty glasses case - I forgot to put the frames in it! They caught my mistake and contacted me promptly and I resent my frames. The glasses that I got back are my accurate prescription including prisms, 1/3 the local price. It was a timely order with great customer service. I'm wondering if many people have a hard time interpreting the prescription they are given in order to get what they want from this company. read more

Omg! This place is literally the worst! If you need lenses this is the wrong place. 2 months late in delivering my lenses. 23 emails back and forth with excuses of why the lenses and late - all with promises of delivery in a few days - NEVER happened. The "manager" of CS finally called me - she was rude and out off that she had to talk to me- when I asked her why the order was late with no follow up - she hung up on me. The lenses finally arrived with flaws. The owner of the company is multidimensional- he also runs used car lots --- he must be cross utilizing his lot CS team for his lense company. read more

I had used LenseRx for 8-9 years. I went in for cataract issues. They examined my lenses and the lenses did not match the prescription. I'm fact they questioned how I could ever see thru them. Never again! read more

Once again, I get a pair of lenses for my rimless frames made by them and they come out fantastic. This is the fourth time I have used Lenses Rx and this is the fourth time they have done a great job. These people have the whole process nailed perfectly. read more

Very non-customer service company; a for-profit and poor quality and manufacturing service I experience will never use their service again. They do not honor their erroneous orders; The Lab is a very poor facility with non-lab experts emulating the production of high quality brands They are rude, do not offer any, I mean any! transit documentation Company "Motto" - Like it or return at your own expense! read more

LensesRX made prescription lenses for my Bose audio frames for driving. Excellent job done on the lenses fit and on the prescription. I will use this company again, and I highly recommend them. read more

Lenses Rx - Awesome glasses! - Eyewear & Opticians Near Me - Staten Island, New York

I'm really surprised that lenses rx has such bad reviews on yelp. I've been using them 1-2 times a year since 2017 and never had any issues. They've always been really responsive when I had any questions or if something needed to be fixed. Recently I decided after a couple of months that I didn't like the lens option I chose since it still made me feel a little dizzy. I reached out to them to see if they would replace it and they said yes! I thought that was really nice since it's been months and they definitely didn't have to do that. I sent my order out and received it back quickly without any issues. I'm pretty paranoid about sending my frames to get the lenses changed but haven't had a problem so far. I purchase insurance through USPS just in case. I recently tried another company and wasn't as thrilled with their customer service and items. The lens quality and craftsmanship was noticeably worse. read more

Be very careful if you buy from these people. Their lab seems to do a good job making lenses, but in my opinion they can't be trusted! Here's my somewhat long story: I was looking for a specific model of progressive lens (Varilux Physio W3+). They only sell one Physio on their site, but there are about 12 different Physio models out there and they don't specify which one it is, so I emailed them and asked if it was the Physio W3+. They replied that it was. They were offering a 25% discount, which gave me a great price, so I ordered them. Just to be sure, I put a note in my order that referenced the email and said that I was confirming that I was getting the W3+ lenses. When I received my glasses back with the new lenses from LensesRX, there were cards enclosed from the manufacturer verifying that the lenses were in fact Varilux, and that they had a Crizal coating, which is what I ordered, but I wanted to make sure the model I received was the W3+. What many people don't know is that most progressive lenses have tiny engraved markings that identify which manufacturer and model the lens is. The markings are difficult to see, but they're there. If you do a search for "progressive lens identifiers" you'll find information about how to see them, as well as a link to The Vision Council's EPIC database of symbols. So i looked at the identifier markings and found that the lenses were not the Physio W3+ lenses, rather they appeared to be Physio DRx lenses, which don't have the advanced technology that the W3+ lenses have and are significantly less expensive: I'd estimate the price difference to be about $80 based on looking at quite a few web sites. I immediately emailed LensesRX saying that what I received wasn't what I ordered and asking how they wanted to handle the problem.. I didn't get a response, so the following day I called and left a detailed message on their voicemail (they don't take "live" incoming calls; you can only leave a message and they'll return your call). I got no response to my call, so the following day I wrote them a somewhat less pleasant email, saying that I'd rather work out the problem with them than to go to the trouble of filing a dispute with my credit card company. This time they responded. They didn't offer an explanation or offer to replace the DRx lenses with W3+ lenses, but to their credit, they made good on the guarantee on their website and offered to refund my payment and pay for return shipping since I wasn't happy with the lenses, so that's what I did. The lenses are still in transit back to them, but they said the credit will be issued when they receive them. So, other than a lot of aggravation and wasted time, I came out whole. And while the lenses seemed to be well-made with my correct prescription, and I respect them for standing behind their guarantee, they never gave me a believable explanation of why I didn't receive what I ordered. I can't help but wonder if the same thing has happened to other people. If I wasn't aware of the engraved marking system, I never would have known that what I received wasn't what I ordered. Let the buyer beware, as the saying goes. read more

I love LensesRX! I wish I had known of them 20 years ago when I started using ultra-thin prescription eyewear and was spending $550+ on lenses alone! LensesRX is by far my favorite go-to for the highest quality replacement prescription lenses in all of my cherished Chrome Hearts eyewear. Just order what you want on their website, email them a scan of your current optical prescription, and if you're using your own frame(s), mail them using some insured shipping method of your choice. Their email updates are always helpful throughout the process, and will make you feel good to know that they've received your frames! LensesRX knows the eyewear I'm entrusting to them is personal and valuable. They'll ship back my completed eyewear with a new hard case along with my original case and old lenses with a bonus lens cloth or two! Nice touch. Decent lenses used to cost me $550+ at the local optician, and now I pay less than half that ($200-250) for state-of-the-art lenses from LensesRX. Average prescriptions will be even less. It's really a no-brainer. LensesRX consistently does better work than any local optician's outsourcing job I've seen. Almost all local opticians are outsourcing their lens work these days, but they don't want to tell you that, and in turn charge you a 300%+ markup. Now you can send your own frames to LensesRX where they will fit lenses for you perfectly, flawlessly, at a fair price, and with the backing of their competent customer service team. I've spoken with them over the phone several times and they know their products inside and out - literally - any questions about index, polarization, or different anti-reflective coatings options are answered kindly and accurately. One time I did notice a *tiny* shipping defect in one of the lenses that they had just cut for me, so they instantly emailed me a return label and I had a perfect replacement back in my hands within 3 business days. Do keep your eye out for generous discount code promotions from their email marketing. :) I've bought over 20 pairs of prescription glasses in 20 years, and I've found that LensesRX's craftsmanship is at the very highest level. So - not only are they cheaper, they're the best at what they do, and that matters to me. I love giving them my business! read more

Over the past 10 years or so I've received lens replacements for around 35 frames from this company. I LOVE THEM! The low reviews perplex me since not only are the scripts accurate but the customer service is super. Humans acumtually answer their phones and have been very helpful when I have questions about my orders. often I ask for tints in colours unlisted and they are able to accommodate. This company is super! They are usually having some sort of sale so the prices are very competitive. read more

Lenserx is a big scam. (example): They increase the base price on the invoice for same amount of discount offered. In reality you're not getting a true discount advertised..They increased the 1.67 high index up grade base price from $50.00 to $120.00 dollars then offer a discount for the same amount. Their competitors offer the same 1.67 high index Lense for only $25.00 (base price) with all the bells & whistles. I wish I found their competitors before I placed my order. Big difference. read more

Lenses Rx is a great! This is second pair of lenses I have purchased from them. The days of paying hundreds of dollars are over, thanks to reputable online sites like LensesRx. I had my own frames, so shipped them for replacement. Correspondence was very prompt and thorough. I received my glasses quickly with a complementary case. Thank you Lenses Rx, I'm going to recommend them highly to my friends and family. A+++ read more

Horrible customer service. i had questions about frames they sent me pictures which did not answer the questions i had, don't they think i am capable of looking at pictues on my own? what a waste of my time. i called about 5 times, zero phone calls back. If i were any of you i wouldn't send them any frames. they are notorious for breaking and losing things. Horrible business. wondering if the owner knows. taking my business elsewhere. read more

Wanted to charge me an additional 95 dollars for my lenses and then refused to refund me the full amount. Avoid at all costs, unprofessional company that nickel and dimes it's customers. read more

I have used Lenses Rx several times in the past and was very pleased with their service. I placed another order in November 2020 for sun glasses lens replacement. Several weeks later, the work status on my order is still "In Progress". After numerous attempts to contact the company, no one answers phones, returns calls, or replies to my e-mails. I still hope someone will respond to me. Please be aware if you send something valuable you may not get it back. read more

I used LensesRX in the past and was happy, so it was time for new sunglasses and I sent them a pair Oakley Crankshaft sunglasses to put prescriptions lenses in. I received them back on 11-20 and the second time I wore them, they fell apart in my hands and I noticed the frames were cut in several places. I contacted them back on 11-23 and they told me to send new frames and the lenses from my original order. I did not have the original lenses, my mistake for throwing them away along with my broken Oakleys. They refused to admit any wrongdoing (I mean there is no other way this could have possibly happened other than them breaking the frames), offered no recompense for the frames that they broke (Oakleys are not cheap!) and had the nerve to charge me for making new glasses. Between the sunglasses, lenses and shipping I am now out $500 and that is not an insignificant amount of money. Instead of making a small good faith gesture, they chose to completely shaft a repeat customer so that I will never patronize this business again. read more

Lenses Rx - Eyewear & Opticians Near Me - Staten Island, New York

Monopoly is a horrible quality with any company, it leads to bad customer service, work quality and it affects the company in the long term, of course not that they give a f#k about it. You can buy all the warranty offered yet, YOU are responsible for returning the product even when THEY make the prescription wrong or miss to add options you bought. That alone kills the customer returning for service as it happened to me. I now get my lenses done with another company and even though I pay a small amount extra, there is quality guaranteed! And if they make prescription wrong, they send you a return label and fix the problem at no extra cost. That alone won my switching to loyalty with them and my continued business. So, in the end, indeed you get what you pay for lensesRX is not a Trusted company for your glasses or prescription lenses. read more

I am on my 7th frame from LensesRx. All of them are still in service. I wear Silhouette frames. LensesRx has a very good selection of past year (1-2 yr) models --I don't care what is in fashion this season-- at excellent prices, WAY below other sites. I actually like the frames from 2 years ago better than the current ones. Lens prices are *very* reasonable. Now, here is why you should shop LensesRx: they will make sure you are satisfied. I had never worn progressive lenses. I ordered a pair after my last eye exam. Painful. I could not get used to them. Eye strain and frustration. LensesRx said, no problem, send them back and we will refund your money or put in alt lenses. I asked to put my old single vision prescription in the frames and LensesRx refunded me the difference. That tells you what kind of company this is. I shop LensesRx for all my frames, sunglasses and regular glasses. A simply GREAT company do work with. read more

They "lost" my authentic Gucci sunglasses and case and offered to refund me $40. I sent LensesRX 3 pairs of glasses (reading glasses, Michael Kors sunglasses, Gucci sunglasses with real case). They sent me back 2 out of 3. They didn't return the Gucci pair. They did not include an invoice saying they were still working on them. Just a flyer with promotions and the original invoice I printed myself that I shipped to them. No communication whatsoever about the work they did or didn't do. Just sent 2 of the 3. When I logged into my account in their system to inquire...it automatically said the order was already shipped. Then I had to call, and deal with all of their automated responses. Finally someone emailed back on March 18 and wrote: "We received your messages and apologize for the omission of your Gucci frame from your order shipment! Due to the circumstances, we currently have limited staff in the office, so this is why you are only hearing back from us now, we apologize for the delay. The Gucci frame is still here and we are still working on having lenses made for it, as we did not want to delay the entire order, we opted to ship this out to you separately. Your final pair will be shipping out to you soon!" Then today (March 26) I received this email from LensesRX: "I am sorry for not getting back to you sooner! With everything that is going on in NY we are working with very limited staff right now and response time has been sowed. I expected your Gucci frame to be shipped by now, however due to staff changes we are now unable to find it and started an investigation. At this time the best I can do is provide you with a refund for this portion of the order, and ship the frame to you once it is found." I live in California and they are in NY so they know I can't drive over there and look them in the face. If you, a trusting customer, decide to have them repair your glasses and you fill out the information on their website...notice how they don't ask for the brand? They don't keep track and then "lose" them. But if you have cheaper glasses...you'll get them back I am sure. Sure, call me suspicious and paranoid but those were $800 glasses and now "they can't find them". So they offer me $40 refund until they find them. Do you think I will ever see those glasses again? Maybe on EBAY shipping out of Staten Island or on someone working there looking extra fancy. I promise I will update this review to 5 stars when I receive them. read more

LensesRX has made two pairs of prescription lenses for my Liberty Sport Torque II frames that I use for skydiving - and they work GREAT! As you can imagine, it is so important for these lenses to be both perfect for my vision and to be really secure in the frames to withstand up to 200 mph as I fall through the sky. They did an OUTSTANDING job for me twice - so good I'm getting a third pair done as well! Many thanks LensesRx! read more

definitely this site is a scam. placed an order and never received receipt or order number. when you call them, you are obligated to leave a voicemail that they never returned your calls. by email they don't even respond either. stay away from this clowns SCAM read more

DO NOT USE LENSES RX i don't write reviews much but when i do....EH. i really wish i could just post the screen shot of the email thread with this companies email rep. what kind of company leaves the numbers and text on the glass lens? then is rude and insulting when i question it? telling me to hurry if i want a refund? there are tons of other services out there guys. DO NOT USE LENSES RX read more

Great customer service, can't recommend them enough. They're quick and prompt with their service, and the deals are great!