This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

The woman at the counter is super rude..and has caused me not to return to this business…read more This was my second time experience with this company, I was recommended through a friend of mine who stated they were quick and efficient. I had a dress dry cleaned which cost me a total of $50.06 after tax. My first time experience was the same as my second. This woman had a very mean mug on her face ... she asked me questions I didn't know the answer too as I'm not familiar with clothing products & how they're supposed to be washed and became frustrated with me. I decided that it would be best to leave the dress there as I needed it for an event the following weekend. Upon pickup I was greeted by a different woman who was much more bubbly, kind, and made me feel like a welcome customer. I paid, analyzed the dress and was super happy. I decided to leave the bad taste of the woman behind as I understand people have their days.. I went in again as I needed two shirts dry cleaned.. I was again greeted by the woman with the mug on her face, I kindly asked how much it would cost me to have the shirts dry cleaned and she told me $28 a piece, I was fine with that but she was demanding that I now pay upfront... (I was in a different car so I didn't have my wallet - fully aware that's my fault.) I began to mention how I had just recently gotten dress dry cleaned and that I could pay upon pickup and she because super aggressive stating that if "I can't afford to pay now there will be no service." I kindly grabbed my shirts and left. I had no problem running home grabbing my wallet and returning but after being spoken too like that I decided I didn't wanna spend my money here again. It saddens me that all it takes is one bad apple to ruin the whole experience.

Ms. Bali was responsive, expert, fast and fairly priced. She makes an in-home business feel…read moreprofessional, accepts Venmo, and goes the extra mile. Feels like you have made a friend by the time your project is complete to your satisfaction!

Absolutely amazing experience! I received a dress late on Friday that I needed for an event…read moreSaturday evening, and of course it didn't fit right. It was too big and looked awkward, and I was totally panicking. I reached out to this seamstress, Bali, and not only did she respond quickly, but she was also incredibly flexible and kind. She was able to fit me in for a same-day alteration and charged a VERY fair price. The service was exceptional, and the dress came out perfectly. It fit like a glove and looked fabulous, better than I imagined. I'm so grateful for her skill, speed, and professionalism. Highly recommend!

Great local cleaners. Friendly professional staff good quality service provided at a reasonable…read moreprice. Looking for a cleaners in the area... Check them out you will thank me later

Still the best cleaners. We have since moved out to Florence, Texas and I still drive all the way…read morein to drop my clothes off at round rock cleaners. They are one of the rare cleaners that do everything in house. Their prices are also not outrageous. I have been all over round rock and Georgetown trying to find a cleaners that is comparable and for what they charge you can buy a new outfit. The owner knows everyone by name.

awesome! they called me quickly to tell me that i didn't have a cc on file and once i got it…read morestraightened out they said you are good to go!

Horrible. They simply did absolutely nothing. The shirt came back as it was in a hanger…read more P.S. Its ruined. They managed to assure black ink from other clothes got to it. Total disgrace.

I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

I do not like reporting this, but the new turnover of ownership is stealing. The service new…read moredigital card system used is charging 50 cents for 9 mins and the actual card reader says 25 cents for 10 mins. this has been going on for several weeks without correction. I have been going here for 3yrs sad to say with the change. I see it's only about money not about service & integrity. Thanks for the transparency. I will not be back.

Tide completely ruined my queen sized wool comforter. I am stunned. When I noted the wool content…read moreand label, I assumed they knew how to clean it without drastically shrinking it; I was wrong. How is this possible? My comforter was 90" x 92" when I dropped it off, and now it measures 77" x 81" which no longer covers my queen sized bed. The new duvet cover I purchased to protect my freshly cleaned item no longer fits, obviously. No one bothered to notify me. I'm not sure how they thought I wouldn't notice? I called the store when I discovered the damage. They said my comforter was cleaned at a different location and that someone from that facility would contact me. No one has called back and it's been over 2 weeks. I waited patiently over the holidays. This is absurd. I lost a $620 wool comforter, the $61 Tide cleaning fee, and the duvet cover I can no longer return. I'm not even sure what to do at this point. What an awful and unprofessional business. I need to give this social media attention and file with small claims court. Photos show the mass of excess fabric of the inner lining, which was originally taut, new staining all along the edges from improper cleaning, and newly uneven and misshapen border.

We had a great experience getting two suits and two dress shirts cleaned here. Sadie was very…read morefriendly and helpful, which I needed during my first visit!

The cleaning was fine but I stopped going because one of the two attendants was never there. I…read morecaught her coming back from the adjacent HEB with her small child. Another time I stood in the store for a good 10-15 minutes just waiting for someone to show up. Calling out "hello" to an empty room full of other people's clothes.

Not only is the price not great, The service is bad. We waited for 3 weeks, came in 1 week after it…read moresaid it was done by, told that they haven't done it yet. I do not recommend here, and i won't be coming back

5 Stars for Customer Service! To begin with Robin was AMAZING! I had to have a coat dry cleaned and…read moreI was coming in on the last minute. I called in and informed Robin that I was on the way and that I should be there before they close at 5 PM. At the last light on Round Rock Ave a very long train was passing which caused me to be 5 minutes late. When I showed up Robin was there waiting for me. I was stunned that she didn't clock out and say "Oh Well!" instead she actually waited to provide EXCELLENT CUSTOMER SERVICE. 5 Stars for The Affordability! When I was shopping around looking for a local dry cleaner to clean my coat, Ricks Cleaners was less than 3x's the cost among the local competition. 5 Stars for The Actual Service! I was able to pick up the coat a day earlier than anticipated and it was fresh. Due to their overall excellency, I will gladly say that Rick's Cleaners will be my go to for all my dry cleaning needs!

22 items dry cleaned for under $80! Including dresses, shirts, pants, and a coat!…read more Can you believe it?!? Seriously with other places I have gone this would have been over 200! It isn't a fancy place. It isn't a big place. But it is the least expensive dry cleaner I have ever been too! A couple of tips... one not conveniently located, for me at least... 2 they are a pay up front cleaner! Yep you pay First... according to them that's how they keep the costs down. Shocked me... but I did it and was shocked again! The cost was so much lower then what I've been used to. The people are by no means enthusiastic. However they get the job DONE! I don't need my dry cleaner to be chatty and asking about my life anyway... right?! I dropped my stuff off Thursday morning and it was all ready on Friday night. They sent me a text when it was ready to be picked up. Seriously... this is my new every day to day dry cleaner!

I'm so pleased with my experience here! I definitely would recommend it! For starters I used the…read more"Request a Quote" feature on yelp and asked several alteration places about getting my bridesmaid dress hemmed. Zarrin was the first to respond and beat out the other places in terms of price by as much as $30 compared to one place. Making an appointment to fit my schedule was a breeze and when I came in the place was well kept and clean. Zarrin was very sweet she got the job done in a week, well before I needed it. The end result was perfect and the dress still has so much length and is just above the tips of my toes so it doesn't drag on the floor. Overall great experience and will come back in the future if I have any alterations!

Overpriced for quality. I had a bridesmaid dress done here and it was a smidge too short and I had…read moreher add cups to the chest - they ended up sticking out day of wedding. They were poorly done to the point I felt it would had been better if I had a friend done it instead. Wouldn't go back.

I bring those "dry-clean only" garments of mine to Arrow Cleaners, not because they never misplace…read moremy clothes or cook the buttons off my shirts - no - because sometimes those things happen here. This is my go-to dry cleaners because the Oriental man who owns it has the most fantastical mole on his face. From the center of his mole grows several strands of hair, all about four or five inches long. It's worth coming here when he's working the counter just to take a gander at this strange-looking mole with hairs all growing haphazardly out of it. He seems very proud of his mole, too. I must admit, it is nothing short of amazing! Never seen anything like it on anyone else's face, I'll tell you that!

Are these people nuts? I was looking for a new cleaner and this place had decent reviews so I went…read morethere. 3 shirts for laundering, an older lady that has trouble with English told me, I think, that since I'm under $10, it will be cash only and she wrote down both $4.95 and $5.95 on my receipt. I asked which it is and, I think, she said that she wouldn't know until I pick them up and the register will decide. This was a lot harder than it should be and I still don't know if they do a good job or not! I won't return.