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Dixie, LA

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EZ Money

5.0 (1 review)
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9 months ago

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Chevyland - The dealership after all the construction was done!

Chevyland

(51 reviews)

Do NOT use their service department!!!…read more This has been one of the most frustrating service experiences I've ever had. The job was left clearly incomplete, with obvious issues that a competent department should have never missed. Even worse was the communication--or lack of it. Calls and messages went unanswered, updates were nonexistent, and when I did finally get a response, it was vague, dismissive, and unhelpful. I had to repeatedly follow up just to get basic information that should have been communicated upfront. This department shows a complete lack of accountability, professionalism, and respect for the customer's time. I would strongly advise anyone considering this service to look elsewhere unless they're prepared to chase answers and accept substandard work. When I called to complain, the service member Jailen Smith was rude, unprofessional, and even took the call on speaker and had others laughing at my frustrations. We have purchased four vehicles from Chevyland, two this year, and have never been met with such blatant disrespect for our business, time, and money.

As a woman, not being a mechanic, and as someone who paid a lot of extra $$ to the company upon…read morepurchasing my vehicle in order to ensure the best coverages and warranties for the times where I did need help - I would expect to be treated fairly at minimum by the staff. Salesman on the floor are great(ShoutoutBBB!!). The GM Jerry is great. The service department manager, Josh and some of the other guys back there are Not. While Robert handled my scenario at the time and was respectful to me - he did not ensure his promise to me as a customer who was being harassed was upheld. Can't blame the staff too much when the standards are clearly set very low. I am sure they deal with some very irate folks given the likelihood that everyone going in there is because something has gone wrong and now they are without a vehicle and paying unexpected costs to get their vehicle repaired. Being as well versed in service myself, I can only imagine some of the scenarios they may have to deal with. WITH that being said and let me also reiterate that I am by no means a difficult customer, I do not talk down, cuss, or make passive aggressive comments while conversing with them. my experience-Secondary battery goes out and I cannot change it myself. towed to Chevyland where I purchased the vehicle and warranties from. I need assistance in understanding how the extra warranties I purchased at the day of closing on the vehicle have no aid. I understand the part needs to be ordered. What I don't understand is them telling me it will be a couple to a few days, and then extending it to about 2 weeks this happened about a year ago and is relevant to my experience yesterday. unacceptable treatment by Josh and where Robert fell short of upholding his role, though Robert was very respectful and apologetic for Josh's behavior, it seems he failed to truly acknowledge and coach Josh on the importance of creating a welcoming and safe environment for all and the importance of helping clientele to understand the processes of which we must go through. I return to Chevyland a few days after bringing my vehicle, after not getting a clear answer or understanding over the phone as to why my service was being delayed by 1.5-2weeks for a simple battery change that should have been covered under the 3 warranty/coverages I purchased, I was directed to the service department manager - Josh. I do not say this lightly, it is very obvious that he was giving me "the run around" and was not interested in taking any time to really explain to me and help me understand why this was being delayed so long and why he would not give me one of his rental vehicles as this went from a few days to a couple weeks- Josh is like 6'5 very built. I am 5'4 on a good day and soft spoken as I am already shutting down at him getting aggravated that I don't have the same knowledge as a mechanic does. None of my questions were unreasonable or out of the ordinary. This man was flailing his arms and exhibiting aggressive body language, red in the face-YELLING at me. a man 3x my size is yelling at me in front of about 10-15 people and standing over me waiving his arms around I had to step away from the situation and leave because at that point I was pretty much in tears and wasn't going to continue to be belittled and yelled at inside a place of service and business. I had to pass the situation along to my partner who also got nasty treatment from him. Employees informed me he didn't want to give me a rental for something having to do with his monthly bonus. this is where Robert was called to step in profusely apologizing for Josh's behavior and finally got us the rental car and ensured our vehicle would be priority again for a battery chang I requested to see my vehicle and was taken to the back by one of the mechanics. They had my vehicle parked in the 1 spot of this very open lot covered with broken glass. when I went to pick up my vehicle I was promised by Robert I would not have to deal with Josh any further or be harassed in any way by him and that he was instructed to in fact stay away from me. As I'm walking out he follows me out the door right behind me to my driver door. Extremely uncomfortable. Yesterday had to bring car in. Josh stood in the window staring me down. had I known my warranty expired would never have gone back. I wont ever do any business here again and know many people with similar horrible experiences with Josh. threatening and hateful behavior to customers. unfortunately had to leave my car there yesterday because it happened at 5oclock. Young man with black cowboy hat and BBB were wonderful to me and so was the driver who took me to enterprise. But I will never return and advise others to not do business here. Josh is Terrible.

Enterprise Car Sales

Enterprise Car Sales

(13 reviews)

Sweetest salesman and manager ever. Great prices. Takes the haggle out of buying a car with fair…read moreupfront pricing.

I usually try to give companies the benefit of the doubt, but my experience with Enterprise Car…read moreSales was so dishonest that I feel the need to speak out. I was approved for a 2019 Chevy Malibu. They ran my credit specifically for that vehicle, confirmed its availability over the phone, and kept it listed on their website like it was ready to sell. But when I arrived at the dealership, everything changed. The sales rep told me the Malibu was no good--that it was "trash" and would not be sold to me. I was never offered the option to wait on repairs or to purchase it later. I was simply told it was off the table, and I was then shown other vehicles instead. Only two people were in the room during this conversation: me and my significant other, who clearly remembers exactly what was said. Yet, Enterprise later sent a letter to the state claiming I was offered the opportunity to wait on the vehicle--a complete lie. I asked what was wrong with the car and was told the sales rep didn't know, only that Enterprise wouldn't sell a car unless it was in top condition. That sounded good in theory, but in practice, they ran my credit, falsely advertised a vehicle, and then pulled a bait-and-switch. Even now, they're trying to rewrite the facts. I submitted my evidence--including communication, screenshots, and witness testimony--to the state. But Enterprise continues to dodge accountability by giving misleading responses and falsifying their version of events. I've tried to get legal help, but it's been difficult to find an attorney to take on what is clearly a case of consumer fraud and misrepresentation. If you're thinking of buying from Enterprise Car Sales, please be careful. Record your conversations. Get everything in writing. Don't assume they're being honest--because in my case, they weren't.

Red River CarPlex - ERIC LOVETT Sales Consultant Used Car Salesperson of the Year 2017

Red River CarPlex

(2 reviews)

Test drove a used vehicle being run on "special". Fell in love with it and put a deposit on it…read more When I got home from work that day I submitted a credit application online as requested. Got a call saying car was too old to finance...only a few companies would offer financing and that the interest rate would be high. Surely they (as car dealers) would have known this...why not tell me so UP FRONT instead of "pinging" my credit and causing my credit score to go down? Salesperson then tried to up-sell me to newer (more expensive) vehicle. I don't know...but felt like a classic "bait and switch" to me. Doubt I will ever go back there unless I have cash in hand to buy a vehicle. By the way...the vehicle was priced $1200 over N.A.D.A. (J.D.Powers) value. So before you buy ANY vehicle ANYWHERE...know its value! You can find this out by searching online...in the search bar put in "nada" followed by the year, make, and model of the vehicle you're looking at. Then click on the NADA links shown for your vehicle. It will show you "trade in" and "retail" values of the vehicle you're interested in. Its also a good idea to do a "search" by typing in "car complaints" followed by the year, make and model of the vehicle you're interested in. The Car Complaints website will show you a detailed list of problems with that vehicle and it even shows the best and worst years for that particular make and model. Good luck.

This was by far the best experience we've had buying a car. We bought a car for my daughter for her…read more16th birthday and everyone we dealt with was so awesome. They went above and beyond to make sure my wife and I were happy and most

EZ Money - towing - Updated July 2026

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