After observing serious sanitation issues at numerous nail salons in the Menifee area for 10 years,…read moreI decided to put my foot down and find a "real" nail salon. Thrilled to have found Letting Go in early March when Lorraine put me on a waiting list and got me in on a Friday when another customer cancelled. Perfect timing, too, because it was just a few days prior to me and my mother putting ourselves on "house arrest" because of the C-Virus scare. Although Lorraine is a "nail artist," I told her I only wanted something similar to what I have been doing a long time; purple base with glitter. I asked her, don't you have samples you can show me from a bottle? She says, "We don't do it that way here. I custom-make your gel colour and glitter to your specifications." I showed her some pix of my nails from the other salon, and she used that as a starting point. Now that I trust her implicitly, I will likely let her come up with her own purple colour and glitter ideas next time. It is nearly a month since I had the work done and only ONE nail is starting to chip so far. I hope I can hold out until my house arrest is over, like another month, by clipping the nails carefully. This is a small intimate salon, not crowded with people since is appointment only. Unlike most other salons, the technicians are not rushing, so plan extra time for this type of quality. Also, be prepared to pay more money here than at an assembly line salon, but it is worth every penny of it. (My last nail shop couldn't even get the colours straight cuz the samples were often in the wrong spot with the wrong number). That can't happen here because there are no samples with numbers! I can't wait to go back for my hands and feet, hopefully by late May!

***below was my initial review of letting go salon. I will say Lorraine's willingness to work with…read moreme and make this right was outstanding and exceeded my expectations by far. You can tell she really values her work and reputation which is respectable**** Lorraine asked me to call her an hour before my appointment to see how she was doing on time. She said i was good to come in at 7. Rushed over from work and wasn't seen until 7:40!! She checked the steelers score game, made a phone call, and worked on other customers nails while working with me. As you can see in the photos my fingers are inflamed and cut up. I showed her a photo of ombre nails with one rose gold marble nail. I have no problem with a manicurist saying they cant do a certain design but she seemed confident about it and this is how it came out! 3 streaks of paint and some glitter. She told me she couldn't do the massage thats usually included cause her fingers hurt but still charged the same price. You can also expect to be rushed out with crooked nails and gunk stuck under your fingernails

I enjoyed my pedicure at Venus Nail Lounge…read more I forget which one I got; but it was one of the upgraded ones with scrubs and lotions that smell so good lol My nail tech was very sweet, and gentle. She did a good job. I was happy with the service. The salon is adorable inside and very clean. Prices were average for nails. I would comeback to this nail salon.

My 11-year-old granddaughter's grammar school graduation is coming up. For her graduation gift she…read morewanted GelX, French tips with a design. The manicurist did a good job. Not sure if the tools were sanitized? I'm a licensed cosmetologist and I look for State Board standards. Many nail salons will often put back their tools in envelopes that are marked, "clean", after they finished a service, without proper sanitizing, so when you sit down, you don't truly know if it was sanitized or not. I was not expecting to spend $75 plus a $2 penalty for using my credit card and a $10 tip. For an 11-year-old? Crazy! I don't plan on returning.

The service is amazing! Me and the ladies were chatting it up the whole time, so nice. Shoutout Kim…read moreand Vivian my girls! 10/10 experience.

Family owned business, they offer luxury services, and attend to your needs. Went for a removal and…read morethey were able to get everything off + cut cuticles. Vibe was new, modern, and clutter free. A little bit on the pricier end, but who doesn't love to treat themselves to a luxury day!

Chi does such a great job! She can do anything I request ( is very artistic), is so enjoyable to…read moretalk with and my nails never chip or break. I also appreciate that she has her own space so it's peaceful and private.

The nail tech did a great job and wonderful experience. I highly recommend anyone to try this nail…read moresalon. They will help you and they are very friendly. The nail shop is very clean and professional. Everyone is very friendly

Great place amazing customer service great. My wife and I…read morehave always enjoyed going there to relax

I've been a loyal customer for 6 years spending $200 each time I'm there. They are price gouging at…read morethis point. They charged me $59 for a fill because I had 1 broken nail. They stated the new fill price is $53 dollars!! Mind you this is not some kind of luxury high end spa. Long story short I'm not spending $70 (with tip) for a fill. I will be taking my money elsewhere.

Karla is amazing at what she does we been working on lighting it . She is affordable and super…read moresweet

Every time Marisol does my hair it's absolutely amazing!!! Marisol, is phenomenal, fast,…read moreprofessional and a really nice person. The color and the cut is always perfect. I am so blessed that I was able to find her!!!

Ask for V she's cool and Katie gives a mean massage would definitely recommend. Very cleanread more

Terrible don't come here!! I had went in for a fill for gel x and the guy that did my nails said…read morethat they couldn't do fills for gel x nails which i've never heard before but ok, and then i should him the picture of the nails i wanted and he said yeah i can do that, so he takes off my nails and puts on a new set and then proceeds to literally CUT me like 2 different times and then he does the base color and it's literally a pink color it looked genuinely horrendous and said that he doesn't have the nude color because that's only for "acrylic nails" obviously it looked like shit so i told him to change the color to white nicely and he seemed to get super upset and proceeded to cut me 2 more times while filing fingers. the nails turned out okay but it was not what i wanted so i'm very upset and disappointed also the price was crazy for something so simple, just seemed super rushed and unprofessional and the shaping was also not good every hand looks different. don't recommend

The salon claims Walk in's welcome!? My fiancé purchased a gift card for my birthday I came in the…read morefollowing Monday there were 0 customers which should have been the first sign. The tech asked what I needed I asked for a gel fill and pedicure she said she just booked an appt at 1230 so I assumed she was going to ask another tech from the back to assist but she stated she works alone on Mondays and would not be able to take me?! I find it crazy to walk into an open business that is not busy has no customers that advertises walk in's and still not be helped!! Once I called my fiancé to let him know they wouldn't do my nails and his gc could not be used she got extremely rude and started yelling! Who yells at customers?!?? She made sure to let me know the gc was not refundable either but I cannot see myself going back after being treated that way. Do not bother find a different nail salon!

She was able to fit me in, and boy was I thrilled. Excellent customer service. Here's a picture of…read moremy pedicure. Great prices too!!

I've been coming here for a few months. I'm very pleased with the professionalism of the nail techs…read more and the cleanliness of the environment.

I had a great pedicure and manicure at this location. My nail tech was very detailed and gave a…read moregreat foot massage. Will definitely be back.

I'm so glad I found this place! The owner owns 3 suites. Envious nail bar, the next spot (I forgot…read morethe name) does facials, waxing and massages and the indoor playground so you can get your services done while your kids play. My daughter and I got pedicures and she got a manicure. They have complimentary drinks and great customer service. The only thing I'd wish is for them to have a kids chair because my daughter had a hard time reaching the foot spa in an adult chair. This is my new favorite place I would highly recommend them! The prices are great too!

I was referred by a friend who goes to get her pedicures done there. Upon arriving I loved the…read morecleanliness , vibe/music, bar set up but it ended there. As I waited to be seem, I posted a story on ig and immediately got negative responses regarding the quality of their work. My appt started. Vee was my tech. I told her, "I don't like long and skinny, I like wide at the bottom and pointed on top". I also mentioned, I don't want thick bulky 1st picture was the shape I wanted and the 2nd was the style/color. I thought this was going to be straightforward and achievable. Right away I was informed I had to get a new full set if I wanted to do ombré'. I agreed even though I only needed a fill. She began the 1st set. They were thin, skinny, and narrow. She had to take them off and start all over. Second set wasn't much of a difference. I showed her the 1st picture again. She couldn't file the shape. Christy the manager had to come and take over. I was trying to make small talk with Christy, but it was apparent that she was bothered as she ignored me. She was rushing and was rough. Meanwhile, her client patiently waited and was friendly. Christy got closer than Vee, but the encounter was uncomfortable Christy asked if I liked them and I responded replied "it's better". I told her I liked her clients shape. Some of my nails came out close to what I wanted .The 3rd picture is what I ended up with. As I paid, the receptionist Candace who approachable and welcoming asked if I liked them and I said I wasn't happy but they tried. I was honest and thought they would make it right being it was my 1st visit. I responded to everyone asking how they did. I was advised to call and talk to Christy. They saw what I saw. I called back today and Christy declined to fix them. She said I told her I loved them. I never said I loved them. Anyone who knows me know I am honest about what I like. Color was off, nails are different shapes and sizes, and the professionalism/quality was not there. I really wanted to support a business in Lake Elsinore, but this is not the place. UPDATE: RESPONSE TO OWNER I called you prior to posting a review. I gave you the opportunity to hear my concerns. You said you would not make any changes to my nails. I had to pay another salon to get them fixed after asking you if you could fix them. Not the way to treat a new local customer.