Absolutely horrible experience. My car was taken here, and no actual repairs were completed, yet I…read morewas told I had to pay thousands of dollars just to get my own vehicle back. They charged excessive fees for things like storage and teardown, even though nothing meaningful was done to fix my car. None of these costs were clearly explained upfront, and the total kept increasing without proper communication. I was never given a fair or transparent breakdown before the charges piled up. On top of that, they tried to claim there were additional damages to my vehicle that were never there from the accident, which raised serious concerns about the accuracy and honesty of their assessment. They also never contacted me directly about these charges. Instead, they told my insurance company that anything not covered would be billed to me personally, without giving me any notice or chance to approve the costs beforehand. It honestly felt like I was being taken advantage of simply because my car was already in their possession. Being forced to pay a huge amount with no real work done is completely unacceptable. Do not bring your car here unless you want to risk paying thousands for little to nothing. Get everything in writing and be extremely cautious.

If I could rate them 0 stars I would, this place is crooked AF, they hike their prices and charge…read moremore per hour for certified work which doesn't need to be charged at certified prices, do yourself a favor and shop around and avoid these clowns

Super kind folks, great work, honest prices. They came highly recommended by my regular mechanic…read morewhen I needed collision repair and I see why! My '98 Nissan Sentra looks good as new now.

They were super friendly! Was happy with the service, too! It was easy to get an appointment and…read morethe car was completed quickly.

Took my car in for an oil change and state inspection, and I was thoroughly impressed with the…read moreexceptional service provided by the professional staff at Richmond Auto Repair & Towing. They are undoubtedly the best mechanic shop in town, and I highly recommend them to everyone. The price is extremely competitive, and the quality of work is outstanding. The entire crew is courteous and knowledgeable, particularly Justin, who took the time to explain the work done on my vehicle, including the warranty and potential issues. I appreciate their willingness to have me return for any future concerns. Overall, I am exceedingly satisfied and will definitely be returning to Richmond Auto Repair & Towing for all my automotive needs.

It's summer time! My friend and I took the day off work to go on an adventure to Yorktown Beach. I…read moreoffered to drive because it was my idea. However, the evening before our trip, I realized I was due for an oil change. My heart dropped. I realized everyone and their mother must be trying to get an oil change for the first official weekend of summer. Richmond Auto Repair & Towing really helped me this Friday. My normal mechanic was too full so I looked for a place nearby. I'm so grateful I found them! I called to see if I could have an oil change. They were friendly and professional on the phone. I was told I could get one immediately (which is always a treat when every auto place is fully booked). I came in around 8:15am as a walk-in. They were done right before 9am. The gentleman at the front desk offered me two types of oils. I hadn't heard of one before and he kindly explained the differences. They have a clean waiting space and a public restroom. I'm happy to have found another trustworthy mechanic in Richmond!

As a single person in the city with little vehicle knowledge, getting car work done is always…read moresomething I always dread. So when a maintenance light came on in my car, I was not looking forward to going into a shop. My friend who has worked in auto shops recommended Edward's which is why I visited them today and I'm glad I did. The waiting room doesn't have a lot of fluff & it's a smaller operation but they do a good job. It took a while for my vehicle to get looked at because I didn't have an appointment, but that's on me. When they did look at my sedan, they were honest about what needed to be done & even offered to top off my oil for me. The staff were all kind & friendly as well. A very good experience, I will trust them with my car again.

My first time using Edwards and they are the absolute best. Old school, honest, excellent customer…read moreservice. They have a new customer in me. Really appreciate their help and services.

Great work guys! And affordable. Service was excellent Travis. Ask Travis and he will guide you in…read morethe right direction.

Locally owned. Replaced bumper on my Toyota Prius V. Very quick turnaround time and easy to work…read morewith. I would highly recommend!

We visited English Body Works later in the day and even though it said appointments needed for…read moreestimates, we walked in anyway and were welcomed by the owner and his daughter. We explained that a 3'x4' piece of plywood flew out of the back of a hauling truck on the Chesapeake Expressway and hit our front windshield on the passenger side and then flipped and sheared off our passenger side mirror. Even though we hadn't asked for a formal estimate, they went outside and took a look at our car and then started making calls to see if they could locate the parts. They went out of their way to help us. So, they replaced the windshield and the side mirror and they both look/work great. We couldn't be happier with the quality of service that we received. They went above and beyond for us. Thanks so much!

I needed a bumper repaired. I was able to get an appointment for a quote the very next day and the…read morerepair appointment the day after that. The work was done in under an hour while I waited. This is a family owned business. The price of the repair was very reasonable and the people were great to work with.

My driver was Dell and he was awesome. He was on time, kept me in the loop about my vehicle, and…read morewas very professional from start to finish. Hopefully I won't need another tow anytime soon... but if I do... I'm definitely using this company again because of Dell.

If I could give them zero stars, I would give them zero stars. I called them because my clutch is…read moreout on my truck. Told the office when I called that the clutch was out, but it was a easy access. I even pushed the truck from the side of my house to the road access ready for him by myself. The driver gets here honk, his horn waves for me to come over to him asked me if the truck is drivable. I'd proceeded to tell him no the truck is not drivable. I told your office that the clutch is out. That I pushed the truck by myself so it would be easy for him to get to. then he wanted to get an attitude with me while I was still standing next to his vehicle. I had to jump back because he sped off and almost ran over my feet. This isn't even my first account with this company two months ago when the lifter went out on my truck it broke down on the highway in Richmond on a toll road. I had to give them coordinations because there was no address. The only reason why I wasn't mad that the driver couldn't find the truck was because it was so late and I was extremely understanding about what had happened, but I called the office and they told me that your truck must have gotten towed by the police because it was at the toll road. I had to get a friend to drive down the toll to go look for my truck and lo and behold. My truck was there don't get me wrong. The company did make it right but they still charge me premium price for it at this time, it was already two days sitting there by hand of God my truck did not get towed by the police.

I brought my car after a car accident, price was very reasonable. The quality of work was…read moreexcellent. Marcos the owner was very understanding and kept me updated on the progress. Highly recommend this shop