I was out of town and selling an automobile in Virginia. My daughter had all of the documents…read morenecessary for the sale. I called Snatched Towing & Recovery. I spoke to Ethan. I explained that I needed Ethan to tow my car to Carmax, in Midlothian. Ethan provided very customer centric service. He kept a dialog going and set-up the pickup with my daughter. She happened to be closing on a home that day. Ethan waited on her to complete signing her paperwork with the buyer and completed the job. Both my daughter and I were very pleased with Ethan and Snatched Towing & Recovery. I genuinely recommend their service (AND THEIR PRICING!!)

Quality towing at reasonable rates. Professional attention and care taken to insure the safety of…read moremy vehicle.

Fletcher's Towing is the only company you should be calling to tow your vehicle!…read more I was stranded on a Saturday night with mother's day being the next day. He dropped everything he was doing to come get my car where it needed to go! He is thoughtful and treats your car exactly how he would to his own. I always have peace of mind and trust for my Corvette to get handled perfectly. It is very inexpensive for the quality of work. Look no further and give them a call! John

This is a five star review so you already know my thoughts, but after speaking with Chris today I…read morethink it's important to go into a bit more detail. For any company out there HOW they do business is just as important as whether they do a good job. Read on. I'll try to entertain you along the way I promise. I don't know jack about cars. It's not my thing and never has been and I always feel like an idiot when something goes wrong because while it would probably be a good idea to learn what makes my car go VROOM VROOM life is too short and I have other things I'd like to spend my time on. So one day I wake up and my car won't VROOM or even turn on. Crap. It's stuck in the drive way and there's no easy way to jump it in the position it's in. How do I even jump a car? ::Googles how to jump a car:: "Jumping your car might lead to injury death and maybe destruction of electrical equipment/starter" oh nice great easy I'll pass thanks. I called a few shops, some big, some small. All of them tell me it's an alternator problem based on the dash lights, age of the car, etc. I'm told I shouldn't try and jump it because it could die at any moment which might lead to me dying any moment so just have the car towed and they'll do some diagnostic work on it. My BS detector starts perking up but again, not a car guy. I look on yelp and see that Sam's is pretty close to where I live so I put out a request for a quote. Yelp told me they would send it to a few people I said sure fine whatever. Within a few minutes I get a message from Chris asking for some details about what's wrong with my car. I tell him it won't start and relay what the shops told me. He gave me a quote and said he could squeeze me in sometime today (we spoke yesterday evening). Oh I also got an automated message from another towing company this morning, and the third one never bothered to respond. Fast forward to this morning Chris shows up at my house and immediately pulls out a jump kit to get my car started to rule out the alternator problem. Why? He's the guy towing my car why does he care....? It starts and stays start-ed. He tells me to skip the shop and go to advanced auto where they can test my battery and throw a new one in because it's definitely not my alternator. (I also googled what an alternator was because cars are ::waves hands:: made of magic or something). There was a service charge for him to come out which I felt was more than fair for the amount of money he saved me. Turns out it was just a dead battery most likely from the heat and not going anywhere/working from home. He could have made more for towing me a mile down the road and let the mechanic figure it out but he didn't. That is....so important these days. In the business I'm in, integrity is in short supply (Real Estate. Don't even get me started), and honestly it seems like it's in short supply everywhere. Nobody is honest with each other and it's very rare you come across people, let alone business owners, that aren't trying to skin you alive and pull a fast one on you to make an extra buck. Chris didn't do that. He was professional and honest. I know he wasn't trying to just fix the issue so he could cut and run to the next job. We sat and spoke for a bit while the car ran just to make sure it wouldn't abruptly die. After he left I almost felt like I ripped him off for not ripping me off. Is that weird? That's weird isn't it. Anyway five stars A+ would definitely call him for any future towing needs and you should too.

I have no idea what kind of service this company provides, but I -- and many motorists on the Rt…read more 60 Tpke in Powhatan -- were just bullied by one of these trucks, barreling through, weaving in annd out, riding a$$ and trying to muscle his way in front of everyone. Then, ol' Grizzly Adams gets ticked off when we all banded together and didn't let him bully us anymore -- HE was butthurt because we didn't let him take advantage of us -- AND ENDANGER OUR LIVES. I don't care if Chapin's towed for free; I would NEVER use this company based on what I witnessed today!

Flawless tow, professional service and a friendly driver…read more I had to get my car towed at 6am on a Sunday morning and they were there in 30 minutes to save the day.

I honestly feel like this towing company is heaven sent! No…read moreone ever wants to get a tow but life happens. I called, they were understanding to my situation, kind, and someone was out within 30 mins! We had more issues than expected with the car and the young man that came out was so kind and he assured me that there wasn't a need to worry because he could take care of it! Wow... he picked up, transported, and delivered the car with such care! The price was affordable and I was very happy about that! The icing on the cake was the fact that after everything was done and the car was delivered, I got a call to ask me if everything went well. That is what customer service looks like!! I will forever recommend them and if I ever need a tow again, this will be the first place I call! The address says 19th st on here but on google, the address was 2101 Decatur St, Richmond, VA 23224 Phone: 804-928-7080

My husband was in a horrible accident. Thomas Towing was used to tow our car. Thomas answered the…read morephone each time we called. As soon as we received our rental, we called Thomas and he had Bill meet us over at the salvage yard to remove all of our belongings from our car. Bill was so kind and understanding. He knew and could genuinely see how upset we both were. My husband was so bruised up and Bill assisted by helping him try to remove our belongings. This situation was overwhelming for us, but Bill was so personable. His kindness and professionalism is something that's hardly ever seen in business anymore. We appreciate you Thomas and Bill especially in helping us recover our personal possessions. Thank you so much for helping us!

Amazing company - James is always professional and kind to even the most difficult problems. He…read moretook a difficult tow and worked with us to make it easy and affordable. Thank you.

From the owner: We are a trusted contracted partner with the local and Virginia State police over 20 years of…read moreexperience our team of technicians are reliable and efficient at providing you with the best service you could need. We offer quality services! Our prices are always the best in the area and transparent and you will never receive extra charges. With our professionals at your disposal, we will help even in the most difficult situations with the most care for you. Whatever the time or place, raining or not, we're there for you 24/7 in just one call.

Let me first start off by saying NOONE likes to come outside to see that their car is gone and has…read morebeen towed. That was my daughter's experience recently. Never have we experienced this before and didn't know what to do. It started with a simple call to the company. The gentleman was VERY professional and respectful as he explained the rules and the steps we needed to take to get our vehicle. We find out the only person that could pick-up the car was the person that it was registered to. This was a little complicated because the person that the car was registered to was out of town on vacation. The office staff helped us through the process every step of the way. Something I am deeply grateful for. I write all of this to say...it wasn't the tow truck companies fault that our car was parked in a lot that was monitored for towing. This day and time, we like to blame someone else for OUR actions. If you find yourself in this situation as we were, one suggestion I have for you is to BREATHE. On Time Towing will ease your mind (maybe not your headache due to stress that you caused) and help you through the process. Kuddos On Time Towing for an Atta-boy of job well done.

If I could give them zero stars I would!…read more 1. Tow Notification: Around 6:30 p.m., my husband's car was towed from his place of employment. When we contacted the tow dispatcher, they stated that the vehicle was towed because the parking pass was not visible in the window. 2. Retrieving the Vehicle: The next morning, when we picked up the vehicle, I immediately observed that the parking pass was clearly visible. 3. Reviewing the Impound Receipt: The receipt listed "see notes," so I went inside the tow office to review them. I explained to the man at the window that the dispatcher claimed the parking pass wasn't visible, but it was clearly in place. I also noted that my husband has worked at this establishment for over five years, and this has never happened before. 4. Contradictory Explanations: The man at the window said he personally saw the parking pass during his morning walk and that visibility was not the reason for the tow. Instead, he claimed the car was parked in the wrong lot. When I asked to see or print the notes, he initially refused, saying he "couldn't print them." 5. Accessing the Notes and Photos: I was later able to photograph the notes, which read: "The car had a paper permit per 'Joy' and was parked in the wrong area." I also viewed the photos taken at the time of towing; the car was clearly parked in the same area it's parked in every week. 6. Interaction with Tow Company Employee: When I took a photo of the notes, the man jumped up and told me I couldn't take pictures. I then asked for a refund since the car was illegally impounded, and the reason provided did not match the facts. The man replied sarcastically that if I was "hard up for money," I could wait for the manager to arrive the next day. I clarified that I'm not "hard up" I just want a refund for an unlawful tow and for it to be documented that: * The car had a visible, valid parking pass. * The employee confirmed he personally saw the pass that morning. At that point, he became hostile and told me to leave and return when the manager is in. Additional Concerns * The company has no email address or functional website, which makes documentation difficult. * Online research shows multiple reports of similar illegal towing incidents involving this same company. * The employee stated, "we get sued all the time," and discouraged me from seeking legal help due to legal fees yet expected me to pay for an illegal tow. * The company's fees are not posted anywhere, and the amount we paid was significantly less than other impoundments, suggesting possible irregularities or acknowledgment of wrongdoing

Our dually broke down on the side of 288 on a Sunday night. Our insurance company hooked us up with…read morethis company because it was one of the few that could accommodate a vehicle of our size. Greg's service was excellent! He made up for the fact that we were less than pleased with the service provided by our insurance company during this whole ordeal. Breaking down sucks, but it's nice to know there are folks you can count on when you do. I recommend Seagram's.

Highly recommend Seagram's Towing. They were polite, prompt, and did a great job. Colby is a…read morestand up guy.