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    Ben

    Honestly I had really high hopes for this gym but it didn't pan out that way. I've never needed to reach out to management at any gym, even planet fitness, and not be able to get a hold of someone for months on end. The only good I'll say is the women trainers are very nice and extremely up-spirited (Heidi, Kasey, and Michele). They really did make you feel welcome and helped along workouts. The issue is with the owner Ben. I signed up for a year membership, but a few months into the year I had to relocate due to work since I'm in healthcare, my move wasn't planned. I figured I'd reach out to see if there's anything we can do about the contract since I wouldn't be able to use it. I honestly just wanted to ask, and if "sorry we can't refund anything" was the answer, I would've taken it. But I was completely ghosted by Ben who owns the gym. I've sent three emails, called, sent personal texts, and even reached out on social media (an employee suggested I do this, I'd never choose to be this annoying.) I'm also very uncomfortable with chasing people. I'm not the type of person that likes to send numerous messages. So I would wait a few weeks or even a month before I reached out again. I gave benefit of the doubt and thought maybe he missed it. So I reached out to the trainers there and they personally let me know they made him aware of my emails, sent me a picture of a note they left on his desk- but still nothing. It's honestly very unprofessional and frustrating. You can return an email or call, it's not that hard. You can let your clients know that you're sorry you can't do anything about it and not have them spend months trying to contact you. I went to the Yelp reviews and saw that many people had the same issue, I guess it's my fault for not reviewing that prior to signing up. Upon reading the Google reviews, I noticed that many of the employees at F45 are the ones leaving reviews as well which is interesting. Anyways, nice trainers, horrible management. I attached my email just to show how forthcoming and nice I was. My advice, proceed with caution. Definitely do not sign a year in advance contract because good luck trying to get a hold of Ben when you need to discuss possible changes. I also read that many people couldn't get a hold of him when they wanted to end their month-to month and continuously got charged. Which has prompted me to cancel the card I used and order a new one in fear that I would get a surprise charge once the year ends.

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    4 years ago

    Love training every day with these guided workouts! The coaches motivate u and make it fun every class! Best imvestment

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    Review Highlights - F45 Training North Sunnyvale

    The trainers are efficient, friendly and highly motivating.

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    Madabolic

    Madabolic

    4.5
    (8 reviews)
    4.2 mi

    This place is awesome. Went for my first class today and I'm definitely joining. John was the…read moretrainer tonight for class and I appreciate the thourough explanation of the work out. I like that they are firm on start time and don't compromise the work out for late comers. I felt like he cared about us doing the work out properly which is what I need because I have been injured in the past working out in bad form. The gym is clean and equipment looked updated. Definitely returning for more classes.

    This gym's owner has an inability to let go of 110% complete control of his gym and the movements…read morehis members' make with their bodies while coaching. Specifically, do not ever take a class with the owner (Peter) if you have an injury and require a substitution for a specific movement. For example, I have a severe knee injury. The only thing that relieves my knee pain is the circular motion of riding a bike combined with the analgesic relief that cardio from bike riding has been proven to provide. Meanwhile, one morning, Peter refused to let me ride the gym's erg bike as a substitute for one of the standard movements, which happened to be Jumping rope. After he continued to refuse to let me substitute bike riding for jumping rope, I said out loud to him, "Peter. This is my body. My choice." And yet he still refused to let me ride the erg bike. So I walked out. And I asked via email for my membership to end Sept 18. Then I had a discussion with other coaches who would let me use the bike whenever I felt like it. They convinced me to stay on as a member. But Peter refused to let me keep my membership unless I agreed to do whatever substitutions Peter deemed appropriate. Peter also gave a long lecture to his staff that week, insisting no coach should let me use the erg bike when I ask for it. And then on the morning of August 4, I realized Peter had canceled my membership early because the app was trying to charge me a "drop in" price just to sign up for that morning's classes. When I asked him to reinstate my membership, even if it was just until the date I had originally requested of Sept 18, he refused. He said I could only stay a member if I had a meeting with him and agreed to comply with whatever terms and conditions HE so chooses. He hides behind the guise of his "specific training program backed by science". But that's such a joke. And he knows he's a joke. He knows most of the members hate him. It's obvious by the low attendance for classes that he coaches. And he's taking out his issues on me simply because he can. It's so infuriating because it's so obvious to me he's suffering from severe control issues brought on by his behavioral and severe personality disorders. If he really wanted to give me a proper substitute and cared about my longevity he'd perhaps suggest I throw a d-ball up against the wall and catch it. Or something to that effect. But instead he gives me BS moves like calf raises, while refusing to let me ride the erg bike. Meanwhile the other trainers are courteous and respectful and gracious and allow me to make whatever substitutions I want. The only problem is a lot of the coaches quit working here because Peter's behavior drives them away. So there's always someone "in training". He also wastes members' time and staff's time with long lectures before or after classes. And he refuses to change his ways--often arguing with members. He's disrespectful when he insists that a coach knows a members' needs better than the members does. I've noticed he also tries to train his younger staff with this same methodology: "a coach knows better about a member's body than the members". For me, that breaks a moral boundary. There's another incident where a member did not want to box because of her elbow injury. But he insisted she box. Of course, she then reinjured her elbow. And that to me is sickening. The workouts themselves can be somewhat good. But nothing makes up for Peter's terrible management style and the nonsense policies he tries to enforce. In summary, this gym is a disaster. And the owner is a disgrace to this franchise. Edit in response to Peter's comment on my review: Peter's talking about himself in the third person because he was the trainer that day. Also, Peter, that's obviously just cut-and-paste lip service. You're obviously grasping at straws to protect your bottom line. You absolutely do NOT care about your members whatsoever. And you do NOT wish me well in my health journey. You make it obvious you only care about one things: having ultimate control of your franchise and its members. And if you can't control them, then you cancel their membership. If you actually cared, you would not have cancelled my membership before I asked for it to end. The fact that you effectively kicked me out of your club before I wanted to quit simply because I wanted to use the erg bike as a substitute for whatever movement I so chose just goes to show how severely warped your behavioral and personality issues really are.

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    General Manager John Bickle
    General Manager John Bickle
    Madabolic
    Founding Members in the Lobby

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    Founding Members in the Lobby

    F45 Training North Sunnyvale - intervaltraininggyms - Updated August 2026

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