Came Tory Burch during the holidays for a gift for girlfriend. Tory Burch is one of her favorite luxury brands, and we've purchased previously from their online store and their Las Vegas location in Ceasars Palace. This trip was my forst time at the Roseville Galleria location. Stopped in and was immediately greeted by Sales Associate Izzy who was at the front entrance area. She asked if I was looking for anything in particular, to which I replied I was looking for a Christmas gift and had been looking as several different items. We started in the the jewelry section based on my initial expressed interests with the bracelets, and then onto some smaller purses; specifically the clutches. And then we eventually made our way to the back to look at the designer shoes & belts. Ultimately with Izzy's assistance I settled on the following: Tory Burch clutch (black) Tory Burch belt (black) Overall: Izzy was extremely helpful throughout my shopping experience, and happily answered all of my questions. Taking me throughout the various sections of the store, and giving me plenty of time and help to make my final selection. read more

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I have been to many high end stores. This by far was the best customer service. From the moment I entered they wanted to make everything right. They had in store what I wanted and offered beverages and were so kind to all customers around, not just myself. I highly recommend read more

Tory Burch - Beautiful sandals - Women's Clothing Near Me - Roseville, California

I love this store. The space is beautiful and has that classic Tory Burch elegance that makes shopping feel enjoyable. They have great selection. From casual everyday pieces to more elegant styles. And the value is good for the quality. The service is just okay though. Not all staff are friendly, and sometimes it doesn't feel very welcoming. Still, I come back for the selection and the overall vibe. read more

Tory Burch - Women's Clothing Near Me - Roseville, California

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The women working were rude and judgmental and even though there were bags I was interested in purchasing, we left because I felt uncomfortable, they looked my family up and down and laughed. Better off buying online or elsewhere unless you look the part to be in the store. Would leave 0 stars if possible. read more

Purchased a handbag for my wife from their online store. Handles started falling apart after 1 year. Immediately said its out of warranty and offered a 15% coupon As a consolation prize. Didn't even ask for a picture to see the damage. My pickleball paddle gets better customer service. read more

Tory Burch - Women's Clothing Near Me - Roseville, California

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Love Tory Burch. She is my favorite designer. Wish I could afford her clothing, bags and shoes. It's not anything I can afford but looking at the clothes and accessories is so amazing. This little boutique is located at the Galleria Mall in Roseville. I go in there to browse and window shop. I am mostly obsessed with Tory's handbags and purses. They are so fashionable and I often daydream about having one but it is not something that I ever afford because it ranges anywhere from over $300 to $600 a bag eek. Maybe items will go on sale but we'll see. The store in beautifully decorated and the most expensive items are usually encased in a glass cabinet or connected by bar wires; this is to make no one steals any of the items of course. Pictured below is the bag I am madly obsessed with. Maybe if I am so bold I will buy it but I can always dream too right?! read more

Tory Burch - The purple Tory Burch bag; so adorable!!! - Women's Clothing Near Me - Roseville, California

I love Tory's timeless styles and great quality. Can't go wrong with. Service is excellent too! Prices can be a little high but pieces last for years. read more

Tory Burch - Mini woven purse - Women's Clothing Near Me - Roseville, California

The negative reviews here are surprising to me. I visited this store a few weeks ago looking to make some updates to my wardrobe. The staff were extremely friendly and helpful. I found a few pairs of shoes I loved as well as a dress but it was a size too big. The young lady helping me ordered it for and shipped it to my home while still honoring a discount. While I waited, I was offered champagne and sparkling water; I will definitely come back! read more

Great place, great service, awesome quality Brand, also I love perfume it the freshest perfume most people like it I think the name of the perfume is Bel Azur. read more

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I purchased a bag from this store and 4 days later it went on sale. When I went back to get a price adjustment they would not honor it. The receipt clearly stated they offer price adjustment within 14 days of purchase. I will never buy anything again from this store. The manager wouldn't even come out and talk to me. If you want to buy Tory Burch, I highly recommend buying it Nordstrom. read more

You pay for service and quality here. Hunter is amazing. Not only is he knowledgeable - but kind and helpful - as was the manager whose name I did not catch. You can go anywhere to buy Tory Burch items, like Nordstrom or eBay, but I had a very good experience at the store. I bought some items that I didn't realize were nonrefundable and non-returnable. I went to the store and they were more than willing to work with me. Hunter helped me find something that actually works for me because I was buying a product for something very specific. Highly recommend this location! read more

When this store opened in the mall I was super thankful since this is one of wives favorite brands. Every time I've gone in there I'm greeted and helped in making my purchase. Very professional and thanks for always making me look like a great husband when I give my wife her gifts! read more

Love the designer product and excited to know the boutique is now in local shopping center BUT was totally creeped out by three employees standing at entrance (hands behind their back) eye balling everyone walking by or entering without a single word, no welcome, no hello just ice cube cold as if "what do you want from me". After shopping around a bit I finally said so ladies what are you doing holding the fort down? And one said Yep just hear keep an eye on things. It was an awkward place to be. Never felt welcomed never approached by anyone ask him to explain the product. I will buy Tory Burch from other shops like Nordstrom, Off Fifth and Macy's who offer great customer service. The entire staff here is totally off! I'm guessing they are not happy. read more

To start, I am not one to write negative remarks on Yelp! as I am completely understanding of sales associates having "off days" and/or reeling off a recent tough customer experience. My mother purchased a Tory Burch SLG back in January to hold for Easter Sunday when I was in town next. I love anything that is Saffiano leather in Silver metallic! Well to make a long story very short, the pull on the zipper came off 9 days later. I was in town unexpectedly this past weekend and my mom suggested to take it back to the store to see if they can repair in store and/or exchange it out. Upon arrival and examining JUST THE RECEIPT, the sales associate pretty much looked at us as if we were trying to get something free and passed us off to another associate to assist. Here is the deal: all they had to say was we do not guarantee our product for more than 8 days and everything is final sale. Instead, they made us wait like 20 minutes and the assumed manager kept emphasizing the expected return from repair to be a month. Again, that's all we wanted as we did not want anything for free. Ladies, up until 3 days ago, I was a huge Tory fan. Just from my experience: I will not purchase at the boutique ever again (if Tory at all). I was not feeling the "uppidy" experience and made to feel terrible for asking for a product to be repaired and/or exchanged after 8 days of wear. read more

Absolutely the best customer service everrr Lauren was absolutely the best !!! She showed me all the styles I was interested in and more!!Even another employee was showing me styles as well!! There not pushy at all!!!! I fell in love with a couple bags the leather is GORGEOUS amazing quality I mean super soft leather!!!! My new favorite store to shop in!!!!! I highly reccomend !!! Ask for Lauren shes the best!!!! read more

I'm only giving this store a 5 star review Hunter. He is literally the best sale associate I ever interacted with. As soon as we walked he greeted us. His co-workers paid us no mind. We conversed about what my fiancé liked at Tory. He suggested a pair of Miller sandals. They were perfect and she loved them. The second time my fiancé and I went to the store because a separate pair of Millers were cutting her heel. We bought a pair a of cheap flip flops. We were wondering what was taking so long. Turns out, Hunter places our receipt into a beautiful little envelope and wrapped the box for tissue paper. I will continue to give Hunter my business. read more