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    Tory Burch

    3.5 (15 reviews)
    Open 10:00 am - 9:00 pm

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    Purchased a handbag for my wife from their online store. Handles started falling apart after 1 year. Immediately said its out of warranty and offered a 15% coupon As a consolation prize. Didn't even ask for a picture to see the damage. My pickleball paddle gets better customer service.

    The purple Tory Burch bag; so adorable!!!
    Andrea A.

    Love Tory Burch. She is my favorite designer. Wish I could afford her clothing, bags and shoes. It's not anything I can afford but looking at the clothes and accessories is so amazing. This little boutique is located at the Galleria Mall in Roseville. I go in there to browse and window shop. I am mostly obsessed with Tory's handbags and purses. They are so fashionable and I often daydream about having one but it is not something that I ever afford because it ranges anywhere from over $300 to $600 a bag eek. Maybe items will go on sale but we'll see. The store in beautifully decorated and the most expensive items are usually encased in a glass cabinet or connected by bar wires; this is to make no one steals any of the items of course. Pictured below is the bag I am madly obsessed with. Maybe if I am so bold I will buy it but I can always dream too right?!

    Mini woven purse
    Crystal E.

    I love Tory's timeless styles and great quality. Can't go wrong with. Service is excellent too! Prices can be a little high but pieces last for years.

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    5 months ago

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    3 years ago

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    Soma - My 4 bras

    Soma

    3.4(55 reviews)
    0.4 mi
    $$$

    I stopped in store recently to browse, there's currently season changeover- trying to offload…read moreremaining winter seasonal and newer spring items are starting to be placed on shop display. Good place for when you want more than what a Victoria's Secret can bring. I really like the soft pajamas, panties and robes here. Very soft lux. I noticed a top on a sales rack but no bottoms to match and I asked an associate if they had any options, she had a look through then went in the back and found a beautiful pair of bottoms that could match and in my size, I was genuinely blown away. Corrie's kindness and care went above and beyond, I really like her efforts towards me. Would I go back? Yes. I think pricing- there's a little something for everyone's budget which is really nice to see.

    I walked into this store for the first and last time today. I was excited to purchase new bras…read moreafter healing from surgery. I watched a sales associate excitedly greet two women who were also shopping for bras. I waited for her to come out of the fitting room to help me. She did not help me or even acknowledge me. Nor did the other two sales associates who were there. Two other women came into the store after me and were also greeted in a friendly manner. I don't want to think that I was ignored because I was the only person of color in the store, but I can't figure out any other reason why I wasn't shown the same courtesy. Very disappointing as I've heard good things about Soma bras.

    Photos
    Soma
    Soma
    Soma

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    PacSun

    PacSun

    2.7(29 reviews)
    0.2 mi
    $$

    Info for customers: You do need a number with us in order to do a return, our system will not let…read moreus do it because this is our way of keeping track of orders/inventory. It is not our personal choice to not accept your items. Also, you CANNOT return washed items. For returns: we do need a receipt if you want your money returned to you rather than merch cards or exchanges. If you pass the 30 return policy, we HAVE to give you the money on our merch cards and the original price is lowered to its price at the moment. SALE items are nonreturnable. Online returns: if you payed through PAYPAL, our system will not even recognize the info if we type in the receipt, this is why i usually show the screen when i type it in to show the customers that i honestly cannot do anything about it. There are instructions at the bottom of your receipt on how to return them online. If you didn't pay through paypal and used your card, we are able to accept it, just PLEASE make sure you have your receipt with you. Please be respectful and understanding that we don't make the rules that we genuinely have to follow. We just work here, and you will receive the same explanation if you do ask to speak to a higher authority.

    I can't decide what's worse, the in store service or the customer support via the phone. Between 3…read morepurchases, I've been left sorely disappointed every time. The employees only partially took the ink tag off of one of my items, and when I had it removed at another store later, it burst. Secondly, I got a return balance put on a gift card, and when I came in to use the gift card the next time, I was told it was empty. Customer support was no help and nobody spoke understandable English. I strongly advise to go to any other store in the mall.

    Photos
    PacSun - Brandy Melville

    Brandy Melville

    PacSun
    PacSun

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    Soma - Thanks, Yana! Love me a sale!:)

    Soma

    4.1(38 reviews)
    15.7 mi
    $$

    Went into Soma because I was having a last-minute wardrobe malfunction after dinner at Ruth's…read moreChris, and my husband and I were in a rush to get to a concert. Yasmeen greeted us right away and provided excellent customer service from the start. I told her I was looking for a specific style of undergarment, "boy shorts", and she immediately went to the back to grab a pair for me to try. When that one wasn't quite what I was looking for, she quickly brought me another option, and it was exactly what I needed. On top of that, I was wearing a blazer dress that had lint all over it. My husband casually asked if they happened to have a lint roller, and Yasmeen didn't hesitate, she said, "I do! I got you!" Total lifesaver. I ran to the dressing room to put the shorts on while my husband checked out, and when I came back out, he already had the lint roller in hand. Yasmeen and Bernie, who was also incredibly warm and welcoming, both went above and beyond to help us in a time crunch.

    I visited this location in the Pavilions (on Fair Oaks Blvd near Howe Ave.). I was so pleased with…read morethe personable customer service provided by Liz. I let her know I have been on a journey to find a good bra. After I let her know what I was looking for, she took my measurements. She also let me know some facts about the different types of bras. I learned about some of the science behind bras from Liz. Needless to say she gave me a few bras to try out and to my amazement she found the perfect one for me! I was so excited to not have to do anymore searching at different stores! The quality of the products and prices are great. Liz has excellent customer service and is very knowledgeable. Thank you Liz! You made my day! The store is bright and welcoming. There is a wide variety of women's lingerie, and under garments. The vibe of the store is like a nice cozy boutique. I noticed a lot of items were on sale. They hv a 60-day returning policy. They will also order your item if its not available in the store and have it shipped directly to you. (Shipping was free.) If you are looking for lingerie, and/or undergarments in a variety of sizes, and personable service, I highly recommend Soma at the Pavilions. Thank you again Liz!

    Photos
    Soma - Inside of store.

    Inside of store.

    Soma - Inside of store.

    Inside of store.

    Soma

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    Soma - Great SOMA rewards! Thnx Lucy!

    Soma

    3.4(19 reviews)
    11.6 mi
    $$

    A couple weeks a go me my Mexican husband and my mom walked into Somo in the Palladio Folsom CA. I…read morenoticed this older white lady seemed irradiated to help us and didn't want to make much eye contact with my husband and rolled her eyes when I was ask her questions about the sales. Me and my mom are white she seem to be slightly better to my mom and me. Which made me notice the racism. I do not care if you're the owner or an older lady that needs another job but in this days and age you can't treat people like this and have the company thrive. Racism is unacceptable. Her actions were rude and racists. From the way she conducted herself its time to retired. She made sure for us too know she's been in retail for so long. Her attiude and racist actions does not reflect this company well. If it was my company I would let her go. Retirement time. She's burnt out with people and retail.

    Wow! The customer service at this location rocks! I have had two store visits and an…read moreover-the-telephone order. All three encounters exceeded my customer service expectations! Friendly, professional and knowledgeable employees! Soma is located in the beautiful Palladio Shopping Center, Folsom. It is a clean and well organized store. Quality lingerie products and plenty of brands from which to choose. Leggings, shorts, swim suits and all that other stuff you just have to have :). I love the lounge wear! I bought 4 different patterns of the same style lounge frock.. One I can literally wear as a cute summer dress. These people are here to serve you with a sincere smile on their faces. Thank you all! Highly, highly recommend! SUMMER SALE CURRENTLY IN PROGRESS!

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    Soma - Rewards are good!

    Rewards are good!

    Soma - I love their merchandise and customer service. Thanks, Darla!

    I love their merchandise and customer service. Thanks, Darla!

    Soma - Thank u Soma!

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    Thank u Soma!

    Tory Burch - womenscloth - Updated May 2026

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